This gave me a good chuckle. Hotels keep notes on their guests, and typically the nicer the hotel, the more they’ll note the preferences of guests. As guests we’ll almost never see these notes, since they’re kept private.
Well, I’m staying at the St. Regis Bora Bora right now, and earlier in my stay I returned to my room while housekeeping was still servicing it. Shame on me, I know, but the guest sheet was just out on the table where my laptop was, and I could see the section about my room. What did it say?
ATTENTION CLIENTS TRES TRES PICKY, AIME REGARDER LE DETAIL. ATTENTION 2 MESSIEURS.
To Google Translate that to English:
Caution customers very very picky, loves looking at the detail. Caution two gentlemen.
I’m not sure if these notes were specific to housekeeping, or if these were the same notes that the whole hotel has associated with my room number. I’m also not sure if this is based on anything specific at the hotel, or rather based on something on my SPG profile, where they added those notes based on that.
Airlines and hotels certainly do keep notes on your loyalty program file (for example, I know there’s something on my World of Hyatt profile about how I like Diet Coke with lime, and I think I know exactly who added it to my profile).
For what it’s worth, I literally can’t remember the last time I complained to an SPG hotel despite doing 100+ nights with them, and that includes in-person complaints at the hotel, as well as complaints via corporate. I do of course review hotels, and I note the positives and negatives.
I wasn’t the only person on the sheet marked as being “TRES TRES PICKY,” though for the other guest on the page that wasn’t followed up with “AIME REGARDER LE DETAIL.”
Some might say that the “two gentlemen” comment is the more concerning thing here. While I can’t say for sure what the hotel’s intent is, in general I’d love if more hotels noted that:
- I stay 100+ nights with Marriott, so it shouldn’t be that hard for them to note that I’m traveling with my partner, and not a “friend” or “brother”
- I know that many hotels will note certain things about guests to make it easier for staff to figure out who is who, and pointing out that we’re two gentlemen isn’t a bad way to do that
- There are some amenities that are customized for a man and woman traveling together (for example, I remember staying at a resort where they had a hat clearly designed for a woman and a hat clearly designed for a man in the room, and when they noticed it was two men, they replaced one of the hats)
Anyway, it all gave me a good chuckle.
Have you ever accidentally seen the notes a hotel keeps on you?