Hilton Now Lets You Restore Expired Points, But Is It Worth It?

Filed Under: Hilton

Hilton Honors has one of the more aggressive policies when it comes to when your points expire. Hilton Honors points expire after 12 months of inactivity, which means you really have to stay on top of things if you don’t want your points expiring. Not only that, but I also find it interesting how Hilton Honors’ website doesn’t make it obvious when your points expire. Best I can tell, there’s not even a place on Hilton’s website that shows the points expiration date for your account, but rather you just have to deduce it based on the date of your last activity.

Up until about a week ago, Hilton didn’t have a published process for restoring expired points, though in reality they’d often offer to reinstate points that had expired, either with no strings attached, as part of a challenge, etc.

Hilton Honors now has a formal procedure in place for restoring expired points, whereby you can restore those points for 0.25 cents each. Points that have expired within the past 18 months can be reinstated, and you can reinstate up to a million points. Furthermore, you can only reinstate expired points once. You can do this directly through Hilton’s website, either by logging into your Honors account, or through this link.

Of course if you’re not eligible you’ll get a message stating so.

So, is it worth restoring Hilton Honors points for 0.25 cents each? Well, I certainly value Honors points at more than that. My personal valuation is around 0.4 cents per point, and the cheapest Hilton ever sells points is 0.5 cents per point.

Of course the issue is that if your points expired, chances are that you’re not the most engaged member in the world, and you may end up not using those points again.

However, keep in mind that earlier this year Hilton’s program went more revenue based, with the introduction of Points & Money awards. Nowadays you shouldn’t struggle at all to redeem points for at least 0.4 cents each without any sort of effort. There’s no skill required for these redemptions.

Bottom line

Hilton now has a formal policy on reinstating expired points, but it comes at a cost. 0.25 cents per point can be a significant amount to pay to reinstate points (and it certainly stings to pay in order to reinstate points that you already earned), but almost across the board it seems worthwhile to do so. You should never get less than 0.25 cents per point of value on hotel stay redemptions, but just make sure you don’t let the points expire again.

(Tip of the hat to View from the Wing)

Comments
  1. I called Hilton early last week as my password wasn’t working. I wanted to check on my points since I hadn’t stayed with Hilton in a while. The agent reset my password and mentioned my about 30,000 points had expired. She proactively reinstated my points with no charge before I could even ask. I was very impressed

  2. “I also find it interesting how Hilton Honors’ website doesn’t make it obvious when your points expire. ”

    I find it much more than interesting – I find it INCREDIBLY annoying. I just logged in and find absolutely no indication of when my points will expire, or even of when my last points transaction was – it just tells me I have no past stays, and “All Points Activity” shows no activity. Then how did I amass 80,000 points? And how am I supposed to determine when the 12 month expiration date is if the website won’t tell me anything about what and when my last points activity was?

    Beyond ridiculous.

  3. Hilton points are my least favorite currency. I don’t know why people cut them so much slack, unless it’s simple brand-loyalty.

  4. 2 questions:
    1) so the expiration is for all points at once right? if there are some activity during 12 months period, all point will stay alive no matter when they were earned?
    2) does owning a Hilton credit card count as an activity?

    Thanks

  5. @Pat , who cut what slack for Hilton points? I thought Hilton point is the most hated major point program by points bloggers.

    Seriously, everyone has their own preference, but Hilton point redemption normally don’t give you too much surprises on the high end ( there are some very good redemption on low end, like 10K/ night on some Hampton Inns ) , but if you value them at 2 points/cent, they are one of the easiest to redeem with worthy value.

  6. What’s the cheapest way to generate activity if my Hilton points will expire soon and I have no stays planned before that and no Hilton credit card (I am in Canada)?

  7. @Lu, 1) Yes, any activity will keep all your points active. I don’t think simply having a Hilton credit card is a qualifying activity, but using it is. Even if there aren’t any categories you’d normally use your Hilton credit card for, just spend $5 every 6 months.

    Or spend or earn points through the Hilton shopping portal. Both earn and spend rates are horrid, but it’s better than letting the points expire.

    Buy magazines. I don’t see how to do it through the Hilton site, but you can find it by Googling hilton points magazine.

    Finally donate points. 4K points minimum, and a not horrible rate of $10 per 4000 points.

  8. Does restoring points count as eligible activity to add another 12 mos. to my points expiration deadline?

  9. I feel terrible, I had over 400k points and when I checked my account they were gone. Of course the rules clearly state the expiration, but Hilton should do more effort to notify you in advance, or have a much longer grace period. I received emails but they were in the junk folder, so never saw them. Why not call me at least one week in advance? Buying a few points or creating some activity would be so easy to avoid the expiration.

    This looks to me like a cheap trick to reduce the cost of the Hilton points pogram. No more Hilton stays for me, unless absolutely necessary. I know the rules are the rules, but I feel scammed, definitively the rules are designed without considering what is best for their customers.

    Best regards,
    Ruben

Leave a Reply

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Your email address will not be published. Required fields are marked *