Hilton Honors Improves Points Expiration Policy

Hilton Honors Improves Points Expiration Policy

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Hilton Honors has just improved its points expiration policy…

Hilton Honors points now expire after 24 months

Hilton Honors points now expire after 24 months of inactivity. For reference, with Hilton’s previous policy, points expired after 15 months of inactivity, so points have an extra nine months of life. Hilton Honors members can keep their points active with any points earning or redemption activity, including:

Hilton says that this policy change is “permanent,” but who knows what that really means. In the loyalty industry, something is permanent until it’s not. I guess the point is that this isn’t just intended as a short-term policy in light of the current situation. For that matter, a 24 month policy isn’t unusually generous, so I expect the intention is to keep that policy around.

Waldorf Astoria Beverly Hills

My take on this points expiration policy change

Personally I don’t mind loyalty programs expiring points at some point when a member is no longer active, though I think this policy change is a good move:

  • Two years seems like a reasonable amount of time for points to stay valid
  • I appreciate that the expiration of points can be extended with some activity; I find it frustrating how points with some programs expire with a set timeline even if there’s account activity
  • The reason I don’t mind programs expiring points at some point is because loyalty programs have to prioritize the features they invest in, and I’d rather the focus be on rewarding active members; for example, Delta SkyMiles is a currency that doesn’t expire, and I wouldn’t say it’s exactly the best airline mileage currency
Waldorf Astoria Los Cabos

Bottom line

Hilton Honors points now expire after 24 months of inactivity, rather than the previous policy of 15 months. This is a great change, since 15 months was one of the stricter policies of any major hotel program. You can still reset the expiration of Hilton Honors points with any points earning or redemption activity.

What do you make of Hilton Honors’ new points expiration policy?

Conversations (7)
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  1. Joes Guest

    Actually it’s DCS Diamond
    For Hilton Diamond

    1. DCS Diamond

      I think DCS just came

      Where do folks like this Pe-anus crawl out of?

      Please think just a little before making such an utterly stupid comment, considering that the policy has no effect on or implication whatsoever for someone like DCS who earns millions of HH points through countless activities and avenues (e.g., just taking a Lyft ride and paying with the CSR earns him 3x HH points!) that he briskly redeems massively, thus...

      I think DCS just came

      Where do folks like this Pe-anus crawl out of?

      Please think just a little before making such an utterly stupid comment, considering that the policy has no effect on or implication whatsoever for someone like DCS who earns millions of HH points through countless activities and avenues (e.g., just taking a Lyft ride and paying with the CSR earns him 3x HH points!) that he briskly redeems massively, thus ensuring that his points never even come close to expiring.

      G'day.

    2. Mike Guest

      Because DCS (who only reinforces his reputation not only by referring to himself in the third person, but also by insulting someone who might say something he perceives as a personal attack on him) might one day realize that he is not the only person who is affected by program changes, and that such a change might give him all the more ammunition to talk about how superior HH is to every other program that...

      Because DCS (who only reinforces his reputation not only by referring to himself in the third person, but also by insulting someone who might say something he perceives as a personal attack on him) might one day realize that he is not the only person who is affected by program changes, and that such a change might give him all the more ammunition to talk about how superior HH is to every other program that ever existed?

      That won't happen, though, because DCS is largely incapable of thinking of anyone other than himself.

    3. DCS Diamond

      Speaking of things that crawl out places where the "sun don't shine"...

    4. Mike Guest

      @DCS: "Speaking of things that crawl out places where the "sun don't shine"..."

      Thank you for proving my point yet again, DCS.

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Mike Guest

@DCS: "Speaking of things that crawl out places where the "sun don't shine"..." Thank you for proving my point yet again, DCS.

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Mike Guest

Because DCS (who only reinforces his reputation not only by referring to himself in the third person, but also by insulting someone who might say something he perceives as a personal attack on him) might one day realize that he is not the only person who is affected by program changes, and that such a change might give him all the more ammunition to talk about how superior HH is to every other program that ever existed? That won't happen, though, because DCS is largely incapable of thinking of anyone other than himself.

1
Peanus Guest

I think DCS just came

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