Global Entry & Renewing Your Passport

As I wrote about earlier, I just went through the process of renewing my passport. Now that I have a new passport, I realized that there’s one important thing that I have to do.

Global Entry is awesome

As anyone who travels frequently internationally knows, Global Entry is a huge timesaver. It allows eligible travelers to use special kiosks upon arrival in the US, and save a lot of time in the immigration process.

I used to dread entering the US, since immigration wait times were so inconsistent. Thanks to Global Entry I can always breeze through on arrival.

Global Entry costs $100 (though there are a lot of credit cards that reimburse you for this), and it’s valid for five years. Here’s how to apply for Global Entry.

What happens to Global Entry when you renew your passport?

Your Global Entry membership is tied to your passport number, so what happens when you renew your passport? The good news is that you can transfer over your Global Entry membership to your new passport, though you do have to do this manually.

I’m dealing with this situation right now, as I just renewed my passport, while my Global Entry is only up for renewal in 2021.

To update the passport number associated with your Global Entry account, you’ll have to log into your Trusted Traveler Program account.

This might not be quite as easy as you think, though. Back when I applied for Global Entry I had a GOES account, though in October 2017 the government migrated to the new Trusted Traveler Program account. So if you’re like me and registered with your old info, that won’t be valid anymore, and you’ll need to create a new account.

You’ll have to enter all kinds of personal information, including your membership number/PASSID. This can be found at the top left of your Global Entry card — rather annoyingly it doesn’t show anywhere in your passport otherwise, though.

Once you’ve created an account (which will involve getting text messages to verify your identity), you’ll be logged into your dashboard. From here the process is super easy — along the right side of the page just click on the “Update Documents” section.

That will bring you to a page showing all your info, where you can click “Edit.” Just update your passport number to the new one.

That’s it, it’s that easy — at least I think it’s that easy. I guess I’ll find out for sure when I take my first trip with my new passport and try to re-enter the US.

What about existing visas?

My one other question when I renewed my passport was trying to figure out what happened to my visas that are still valid. It seems that the answer is that it depends on the country.

For example, I have a 10 year Chinese visa, and it appears that it continues to be valid. I just need to bring my expired passport and new passport, and that should do the trick.

I imagine it varies by country, though in my case the only multi-entry visa that I have that’s still valid is for China.

Bottom line

Updating your passport number for Global Entry is really easy. It can be a bit of a pain to figure out your log-in info given the migration the CBP has had, but other than that it only takes a minute.

At least I hope it’s that simple!

What has your experience been with updating your passport number for Global Entry?

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Ale Guest

That third option disappeared from the dashboard. My husband keeps calling them because he also needs to update his passport and they keep telling him it’s there but it’s not true, the option to update documents is gone, so frustrating

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Keyser Soze New Member

This post is a result of a story in the L.A. Times: https://www.latimes.com/travel/story/2019-09-24/global-entry-not-received-what-to-do Short version: one office in SoCal responsible for doing TSApre/Global Entry signups/renewals just SHUT DOWN and locked the doors (presumably temporarily) so they could send all the personnel south to try to expedite the the jam-up of processing people trying to sneak across the Border. Does that mean that they just BLEW OFF all the people with scheduled TSApre/GE-related appointments that day? YEP, THAT’S WHAT IT MEANS. According to the article, CBP has a pile of 300,000 “pending” applications.

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Eric Guest

It was this easy for me, I remembered to login and change my passport number as we were landing, and everything worked fine by the time I reached the kiosk and scanned my new passport.

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CG Guest

Add me to the 3 months + waiting to just renew GE, the incompetence of meeting demand in a more timely manner is unacceptable. Not that it will do any good, but I have submitted a complaint on the site. I had applied before the 'political excuse' banner that is now on the website (side note, it's surprising that they still haven't dug themselves out yet, anywhere else and there would have been some changes to address it). Very embarrassed for them, even if they aren't.

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mo Guest

@Troy - i'm in a similar boat as you. Sent (1) registered mail & (1) regular snail mail to Ombudsman... both returned! Sent email, then they tell me to email request reinstatement via my TT portal/dashboard. I find no place under my dashboard nor anywhere else to send such email to this phantom Ombudsman. Has anybody out there email the Ombudsman via their dashboard?? If so, please tell me where it is. Thank you

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