Should The DOT Finally Address Phony Emotional Support Animals?

I love animals, and left to my own devices would probably have a home with dozens of dogs, cats, and pigs running around. Personally I’m not allergic to any animals, and always have a smile on my face when I see someone with their pet. However, I recognize others don’t feel that way.

I think we can all agree that a lot of people abuse the ability to take “emotional support animals” onto planes. That’s no surprise, since the rules are written in such a way that they’re almost meant to be broken. While I’m not here to judge peoples’ individual “emotional” situations, I think we can all agree that some service animals are more legitimate than others. For example, there’s a difference between a well trained dog guiding a blind person, and a person traveling with their chihuahua in a purse because they’re an anxious person.

https://twitter.com/mark_essig/status/787748406991159296?

But given that just about anyone can easily get a license for an “emotional support animal,” and given the fear airlines have of questioning the status of peoples’ support animals, we now frequently see people taking their pets on planes just for fun.

The Detroit Free Press has an interesting article about emotional support animals, and about how the DOT has set up a committee of experts to try and address this issue, though they couldn’t come to a consensus:

But it is such a vexing problem that not even a committee of experts appointed by the U.S. Department of Transportation earlier this year could agree to a solution. It voted in November to discontinue discussions because further talks seemed unlikely to reach a consensus.

While I wouldn’t count on it actually happening, a DOT spokesperson has said that the organization may sit down and rewrite the rules on emotional support animals themselves:

A DOT spokesperson said the department is now considering rewriting the rules for service and emotional support animals on its own, but a timetable has not been set.

DOT said the rules would “address the concerns that have been raised with the department regarding the definition of a service animal” under federal law, and “instances of passengers falsely representing that their pets are service animals in order to avoid pet fees that airlines may charge for pets to travel in the aircraft cabin.”

DOT said U.S. carriers are required under the Air Carrier Access Act to transport all service and emotional support animals with a few exceptions, such as snakes, ferrets, rodents and spiders. Airlines must evaluate unusual animals such as the miniature horses, pigs and monkeys on a case-by-case basis. A single passenger can have two or more service animals.

It doesn’t sound to me like the DOT has any concrete plans to address this yet, though I really think they should. Like I said, I love pets. However, I’m also not a fan of a system where those who can get their animals certifications can take them on flights, while those who try to be honest can’t. I’d be all for letting pets onto planes under more conditions (though I realize that’s not happening), but let’s call it like it is.

Should the DOT address “emotional support animals?” What do you think the solution should be?

(Tip of the hat to LoyaltyLobby)

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Frank Guest

@MJ Smink The letter process did not take minutes, and in fact was comprehensive. The pre-qualification however took only a few minutes. BTW the ESA letter from MyPetCerts.com licensed mental health professional was valid and accepted by the airline.

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MJ Smink Guest

Also cracking down on them won't prevent pets on planes, but the in-cabin number of pets has always generally had a limit per flight that allows for people with allergies to not be adversely affected, and the animal having to be in a crate under the seat also as well making them FAR more inconspicuous during the flight (when I flew with my dog, the passengers around me never even knew he was there, although I would usually let the ones nearest me know in case they did have allergies and wanted to move, but never did have an issue with that). As for that site MyPetCerts.com... typical scam site for ESAs, that even talks about "Getting your letter from a certified therapist in minutes!". That actually is NOT legal because that is NOT a treating therapist that is providing it. It's only legal in the sense that no airline would question the document that they would give you and I assume they are using someone with some sort of therapy certification (that probably can't get a real job to be spending their time doing something like this). Sites like these are a dime a dozen these days, and are making a killing off people that want to fly their pets on flights with them. They NEED to be SHUT DOWN, period.

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MJ Smink Guest

I agree that the high fees that airlines are charging to fly pets in cabin let alone in cargo are just ridiculous and very much contributing to this. Wasn't long ago I could fly a dog under my seat for $50 each way. Now it's $150 or more and often costs more than my ticket does. It's ridiculous. One way they could crack down is to IMMEDIATELY shut down all online sites for obtaining registrations, such as the one someone else posted. The papers are supposed to be acquired from a doctor or mental health professional that is TREATING you, not from someone you chat with for a few minutes on Skype (if even that) and who gives anyone that pays for it the necessary papers to get your dog on a flight as an ESA. If that's what you did, you are a FRAUD plain and simple. They should have something similar to prescriptions that can be tracked back to the prescribing doctor and all these online sites selling fake papers should be completely made illegal. If people could only get the certification from actual legitimate professionals, and the airlines would stop price gouging pet owners then this would be far less of a problem. As it is, it's only going to get worse.

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RnnR Guest

It seems like a lot of people are failing to consider that many of the ES animals they're complaining about would probably still be traveling... A crackdown on ES animals isn't suddenly going to remove all animals from the cabin. I also don't understand why so many commenters are upset about the people with ES animals "gaming the system", after all isn't Lucky's entire premise gaming airline frequent flyer/credit card rewards programs to fly up front for a cheaply as possible? I'm flying to the US next week with my pet. The pet in cabin fee is ~$500 roundtrip for the pet to ride under the seat and be counted as a carry-on (I'm not entirely sure what I'm actually paying for here actually). I paid $400 for the flight. I would have bought a second seat, but would have to pay the pet fee in addition. With that sort of nonsensical pricing I don't blame people for trying the game the system a bit.

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Tricia Guest

I think fees should be charged for ANY animal. Actually, it would be great if they would charge MORE than the cost of cargo fees for bringing an animal on the plane for ANY reason. Pretty sure this would slow the tide. Think about it. Airlines are charging for everything these days: carry ons, snacks, movies, choosing your seat....how on earth can people get away with bringing on a pet that makes lots of other people uncomfortable?

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