Review: Conrad Bora Bora Overwater Villa

Finished our stay. We did enjoy the overwater villa. The sunsets from our villa was great. The finishes in the overwater villa were much nicer than the garden suite. Not sure how they can get away with $800 fee on the garden suites. Still hands down I pick St. Regis Reefside villa vs the overwater villa at Conrad. St. Regis lower cost, way better service and more privacy/intimate feel. Still can't get over the eaten chocolate welcome Diamond amenity at the Conrad. Compare that to a personalized chocolate cake, champagne and macaroons in a fresh coconut as a Platinum amenity at the St. Regis.

Just did the St. Regis and currently at the Conrad. I have the opposite preference and would be very happy to go back to the St. Regis and not happy with the Conrad. The hyperbole comparison to Motel 6 isn't appropriate for either but I'm not happy with our Conrad stay so far. I use this site as reference but have come to realize one off situations can really skew perspectives. The review here of the reef side villa at St. Regis was generally positive. We stayed in 505 next door with a slightly different layout but loved it. The only negative thing I could say is there was staining on the tiles of the shower. We didn't have a poor over water villa experience. At the Conrad it has seriously been a comedy of service errors and I think we've become more critical with each issue as things compile. Here has been our Conrad interactions so far. Called yesterday after no outreach from the hotel other than generic hilton e-mail. Ask about transport and they say from the airport or city otherwise concierge could arrange but expensive and St. Regis could also arrange. I let them know we'll probably be there around 2pm. When we arrived at about 130ish (no watch but left St. Regis at 1pm via private transfer). They didn't seem ready for us. We were the only ones there and we signed our arrival paperwork and they took our passports but after about 5 minutes a conrad boat from the airport arrived. The staff then started to help the guests from the airport boat and took them away for their tours on the golf carts. Us and a family were the last to be served and they walked us down the pier together and showed us the pool and bar, also neither of our rooms were ready and wouldn't be ready until 3 which is the check in time. No mention about our diamond breakfast benefits, no mention of what room we are in, no real instructions on where to go to get keys at 3pm. She was able to answer the hours of various dining options. I also didn't want to ask about elite benefits as we were with another group of people. I took a bike and rode around the property to scope out the property (the check in paperwork said room 515 which looked to be the worst room in the resort). Regarding the bikes, as someone who rode over 5000 miles last year it's toss up on which place has shittier bikes but I like the St. Regis bikes more so not sure why the St. Regis got the short end of the review stick with the crap bike bit. After riding around I figured I'd go to guest services. I said our room wasn't ready when we arrived but I was wondering about potential upgrade options. He said no upgrade options the first night but potentially the second night. Over water villa for 60,000 is what he first offered and I said no that's more than I was willing to pay. He asks what I had in mind and I counter with 25,000. He says let me see and says the best he can offer is 35,000 which is what Lucky said over water villas would cost. I said I'd talk with my wife. At this point he says it looks like our room is ready. He goes into the back for a long time, and I don't know why. When he comes back he can't find the room key and says it's up at the front dock check in area. We walk down there, and find our bags are still sitting there and weren't put in our room. They say someone just took the key to the guest services as they were looking for us and we must have walked right by. ??? Instead of walking back to guest services we get in a golf cart with a staff member who goes up and gets the key cards and takes us to room 523. The neighbors are walking out as we go in and there is unopened champagne and glasses outside our room door but the guy makes no mention of this as we walk by. We get to the room and it's after 3pm. He confirms there is a diamond breakfast benefit that ends at 1030. No welcome amenity in the room (St. Regis provided champagne, sparkling and still water, a birthday cake and delicious macaroons presented in a coconut). The room is basically a large room divided by floor to ceiling TV stand. The stuff is newer but cheaper. For example the bathroom free standing tub is plastic, the sink is American standard, the toilet buttons are plastic, it's like a sauna in the bathroom because the AC is not powerful enough, staining on the shower tile, the walls are really thin and we can hear the people next door. I call back to the front desk and ask specifically what room for the over water because there are a couple I wouldn't want (127-130 and 239-342). He says 338 but he was happy I called because he wanted to show me the view and would be over in about 5 minutes to take me over to the over water villa. Less than 5 minutes later a knock on the door. It's not the front desk guy but instead two guys with sparking water and still water, the champagne and glasses are no longer in front of the door. They move the stuff my wife put on the table and put out the water and a box with a letter. I ask if the water is complementary and they say yes. I also ask if they know how the AC works because the temp hasn't changed from 26 despite being set at 20. They try and say I should call the front desk. They leave and I look at the welcome gift. I look at the box and see wrappers. I open it up thinking the chocolates are inside the wrappers...they aren't. It was an eaten box of chocolate. I call the front desk and let them know. Not sure they believe me because honestly who would believe people would drop off a box of eaten chocolate (unless they re-use the magnetized boxes they put the chocolate pieces in how could that even happen?). Two guys come back with new box of chocolate and apologize. I get a call back from the front desk upgrade room guy and he says no carts available but he would send someone in about 20 minutes. I say no worries I'll ride over and take a look at 338 myself. I like the location looking out at the sunset (basic overwater villa and not the deluxe like lucky got). I call back to the front desk and they say the guy I was working with isn't available but they will have him call right back. 30 min later no call but some guy shows up who asks if I speak french. I say no he says bad english but show view for room. I said no I went on my own. He leaves and since I haven't gotten a call back so we go to eat. I sit down and the cushion is soaking wet, I get we are at a beach resort. There is also remaining food and paper napkins on the bench seating. King crab roll I order has a piece of shell in it that I bite into and does not taste good. Like I said when things start going bad they pile up and I start noticing all these things that I don't really care about. For example the ketchup comes in an open dish they fill while the mustard and mayonnaise is sealed individual jars (St. Regis ketchup is sealed individual jar). Get back to the room temp went down to 25 but bathroom still a sauna. Call the front desk guy say we would like the overwater villa if we can get late checkout. Says good with late checkout but can't get into the room until 5pm tomorrow but can stay in current room until then. Sitting here now and can hear everything outside. The windows in the bathroom are not glass and instead are wood slats with screens which likely contributes to the sauna like temperatures. SO yeah. Experiences are highly variable. Here is my quick opinion: St. Regis: Older but higher quality, impeccable service, private, older crowd (I'm 35 and think we were the youngest people we saw other than 1 infant), location with lagoon, real reef and awesome mountain view, we went for a long walk along the ocean without seeing anyone Conrad: Newer but lower quality, poor service, younger families and millennials who want to be seen (haven't seen many people older unless they were with their elementary/middle school aged kids), better beach with fine sand and pool, interesting man made reef, really can't walk off the resort because both sides have signs saying staff only beyond this point

Hi!!! thanks for this review! i am planing a second honeymoon to this conrad bora and this post was what i needed, since we are calendar flexible when is the best time to visit on hhonor points? pur aniversary is on november 8th but we can fly anytime after july. thabks for the help