China Eastern’s First North America A350 Route (Business Class Suites With Doors)

I will explain the door issue. Every Chinese plane with sliding doors for each seat needs to be certified and given a license from CAAC to ensure 100% safety. For 787s, they won’t do the certification until all of them are delivered. For A350s, most of them have been certified with few newly delivered ones uncertified. In terms of service, I would like to mention that, the FAs provide much better service to CE platinum members, they have iPads to see the status of every passengers. CE has a very high service standard to their elite members, if a platinum member complains about an FA to customer service, even without concrete reason, the FA will be immediately suspended from flying international routes. So, as a CE and Delta platinum member, I really enjoy their service. By the way, CE platinum can be recognized by Delta, Delta boarding pass will show status as Platinum Medallion instead of normal Elite Plus.

I have flown CE on several routes, PVG-SIN, PVG-HKG etc and all have been Business Class and due to the lower fare. You get what you pay for. Check in is crazy. They usually can't find my reservation (I have never been able to check in on line) so it becomes a useless discussion with a language problem. Requires a supervisor who is usually rude and eventually figures out that I actually have a reservation, but never the seats I reserved. My April 16 flight PVG-HKG Business Class I was told I was not entitled to any baggage. NONE. Who ever heard of that. Supervisor told me to call my agent. I Booked the flight myself. Due to the possibility of missing my flight I was forced to pay $150 US for my bags. Of course, you almost always have to take a bus to and from the plane, packed tight with no seats. Their meals are not eatable or even identifiable, Never again. I'll pay more for a better airline. I rate China Eastern 1 Star.

I just took CE from LAX to PVG round trip on a business class. Although I agree that soft products could be better, like warm meal or better food selection, I had no problem of enjoying the flight. The only thing that I would like to see it happens.....we definitely need FAs who speak English, especially, in a business class or beyond!

I have seen multiple reports that that are disabled (both on A350s and 787s) and myself witnessed the fact that they are disabled. I'm not sure what this reviewer was experiencing, or whether it is on a plane-by-plane basis, but the doors in J are locked out. And actually, if you look at most pictures of their cabin, they only show the doors being closeable on the first row of seats, which are a different travel class. The only doors that closed were the 4 'Business Suite'/First Class seats at the front of the cabin on my flight.

Just checked with my friend who worked as a mechanic for MU. He absolutely denied that the doors were disabled. I checked YouTube reviews. This guy was able to close his door. https://youtu.be/Z-kHVAnPplk