Yesterday British Airways pilots announced that they’re going on strike September 9, September 10, and September 27, 2019. This follows a contract dispute between pilots and management that has been going on for quite a while.
It’s still possible that this strike will be called off, though as of now British Airways is planning on it happening, and they’re adjusting their schedule accordingly. As part of this they’re trimming their schedule on the above dates. On top of that:
- British Airways is exploring wet lease opportunities, where they could possibly have other carriers operate flights on their behalf over the strike dates
- They’re working with partner airlines to increase capacity to & from London over the strike dates
But as of now we can expect that a lot of flights will be canceled on the above dates. It’s also possible that we’ll see cancelations on the day immediately following any of these strikes. For example, if a flight from London to somewhere is scheduled to depart on the strike date, the return flight the following day could be impacted as well.
However, it appears that British Airways may not be doing an amazing job communicating with customers here.
There are lots of reports of British Airways sending out incorrect flight cancelation notices. So while lots of flights will be canceled, others are receiving cancelation emails even though their flights haven’t actually been canceled.
C’mon British Airways, you had one job (okay, they have multiple jobs, but you get the point). 😉
So how can you tell if your flight is actually canceled, or if it was a mistake? Go to the “Manage My Booking” section of British Airways’ website:
- If your flight was actually canceled, you’ll see this clearly reflected in the online itinerary, with struck-through text over the flight details
- If your flight wasn’t actually canceled, you’ll see that the flights appear as usual
So while I’m sure the disruptions from this strike will be bad, they might not be quite as bad as you’d expect based on the number of emails that have been sent out.
Hopefully this saves some of you a lot of headache. On a good day British Airways’ call center hold times are outrageous, so I can only imagine what they’re like now…
Did anyone receive one of these erroneous flight cancelation emails?