It’s extremely common for people to complain about airlines on Twitter, though this might just take the cake for being the pettiest airline complaint I’ve seen in my life.
In this post:
BA passenger angry he wasn’t served first
In a Tweet that has since been deleted, a British Airways passenger took to Twitter to share his great displeasure with the airline because… he was served second, rather than first, while seated in the first row. Here’s what the Tweet said:
Wow @british_airways your standards are seriously slipping. Gold exec club members sitting in 1A and 1AC on #BA1466 and your staff elected to serve 1F first.
No apology, just ‘oh he was closest’ (which he totally wasn’t)
The race to the bottom has broken your brand.
To recap, this passenger is angry because the flight attendant decided to (for whatever reason) serve from their left to right (while facing the cabin), rather than from passengers’ left to right. It’s not entirely clear how this is of any consequence whatsoever.
It’s one thing to think “wow, it’s weird I was served second rather than first,” but this passenger actually seemingly confronted the crew about it, and complained? How did that conversation go down, exactly? “How dare you serve someone else before me!”
Also, funny enough, there are claims online that the person seated in seat 1F had higher status than the couple in 1A and 1C, which might actually explain why that passenger was served first.
We won’t even get into the irony of this guy’s Twitter bio saying “ban billionaires,” while he’s complaining about being the second person to be served in business class on a flight…
In fairness, the passenger sort of apologized
After receiving widespread criticism on Twitter, the passenger posted an apology, claiming he made “an angry and alcohol fueled tweet that was ill advised & ill judged.” It is a bit of a half-hearted apology, as he apologizes “for any offence taken” and says that “[he] knew what [he] meant by it, many of [you] did not.”
He acknowledges the privilege he holds, and he says he would have also piled on if he saw someone else make similar Tweets. He even includes a screenshot of the Tweet.
I’d give the guy a lot of credit for apologizing, except…
This wasn’t the only reason he was furious
It’s one thing if this was an isolated Tweet, but it wasn’t. He acted nearly as ridiculously complaining about other things during his journey, and there has been no apology for that. He was “absolutely furious” in the British Airways Concorde Room, after “horrific England centric bias on show,” which left him “pretty disgusted,” and wondering whether Brexit means he needs to take his spending elswhere.
What did British Airways do? Well, the bartender allegedly refused to change the channel on the TV in the bar, and there were no charging ports on the terrace.
He is “so upset” about this, because they “REFUSED to change the channel.”
Then it took the staff five minutes to let him into another lounge because he was using an Apple Watch for his boarding pass. And then it took someone 20 minutes to find a remote to change the channel for him. But that’s not all. He also believes that the lounge is conspiring against him, not showing the match because England might lose.
“How utterly petty is this,” he asks. Well, I think that’s one thing we can agree on.
A British Airways premium cabin passenger and elite member was angry that he was served second rather than first while seated in the first row of business class. Not only did he confront the crew about this, but he took to Twitter to complain about the “race to the bottom” that this grave mistake so clearly represents.
In fairness, the guy (sort of) eventually apologized for this specific Tweet, claiming he was drunk, and that others didn’t understand his issue. What he hasn’t apologized for is all the other crap he wrote, like being furious that they wouldn’t change the channel in the lounge based on his exact preferences, and that the team in the lounge was conspiring against him to not show the game, just in case England lost.
I think the most embarrassing thing here for British Airways is that this guy wasn’t denied boarding or cut-off from consuming alcohol based on his behavior.
What do you make of this situation?