An international first class meal that leaves me wanting more…

I’ve flown dozens upon dozens of segments in international first class, and they all have one thing in common – I get off the plane absolutely stuffed, for better or for worse. Certainly that was the case on my ANA, Singapore, and Thai first class flights in the past few days.

So I think it’s only fair to report on my flight this evening from Tokyo to Seoul in first class on United. The flight time is over two hours in the air, which is plenty of time to serve a proper meal. The flight departs at 6PM and arrives in Seoul at 8:25PM, so it’s prime dinner time. Tampa to Washington is a similar distance to this flight, and in domestic first class they serve hot nuts, cheese ravioli, a dinner roll, and carrot cake.

Here we have an international flight in first class, and what am I served?

A cold “snack,” consisting of two small slices of bread topped with turkey and bacon. To start there were hot nuts and for dessert there was a slice of cake. But I’m in utter shock here. How the hell can United have worse meal service in international first class than domestic first class? Serving a cold “snack” that’s hardly substantial during a dinnertime flight in international first class is pathetic.

That may very well explain why I’m the only “paid” passenger in first class. There are two non-revs that have been chatting with the Narita based flight attendants the whole flight, getting a couple of “gifts” to go. Hopefully United can retain their business, because they seem to be sending everyone else away. 😉

What came first, the chicken or the egg? What came first, United, the paying premium customer or a premium product that’s worth paying for?

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Kenneth Guest

Hello Lucky. Yes, it is an international flight, but I'd say it's as international as a JFK-YYZ flight.

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UA_Flyer Guest

UA should abandon its internatioanl F product or invest to make it better so that people are willing to pay for it. One should not make excuses for UA that intra-Asia flights are part of the transpacfic itineraries, therefore it is ok to serve a lighter or below average meals in premium cabins. CX operates between SGN and HKG, SQ/CX operate between SIN and HKG, and OZ/NH/JL flyg between NRT and ICN. All these airlines treat these shourt routes as individual market and compete accordingly. While UA seem to do the minimum to keep its slots, rights, and its economy fares paying passengers.

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Jordan Guest

Another way to look at this! UA's NRT-SEL would be an continuation of a US arrival. So most people on the flight would have eaten across the Pacific! Yes, UA is allowed to pick up local traffic in Japan, but its still a service thats on the tail end of a 12-14 hour flight (for most travellers) The meal looks fine to me. One does not expect the same level of service from UA, as they would from KE, JL, NH etc.

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Gary Gold

@Super80 why do you continue to read? C'mon over to MY blog and take on MY experience eating on the ground. Thank you.

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exFATboy Guest

@Super80 and MoiMoi: To amplify on what Speedy said for a moment, Lucky concentrates on certain aspects of travel. It doesn't matter why he does this because...wait for it...it's HIS BLOG. He can write about whatever he wants to. Let's put it another way - if you picked up the newspaper and George Will was writing about baseball, as he does from time to time, would you fire off an e-mail to him saying "but George, I want to read about your take on Obama's budget!!!" No, because it's his column and he can write about whatever he bloody well wants to. I'd like to see Lucky take a different slant sometimes, too, but there's a big difference between posting "hey, Lucky, how about telling us more about restaurants in the cities you visit?" and "Lucky, you suck, you always eat at the hotel, you never experience local restaurants,why are you such a snobby young fool..." The first is a suggestion, and suggestions can even go into the realm of "constructive criticism." The second is "mindless bitching." And another consideration: while Lucky writes about his experiences on many airlines, a lot of his remarks, especially the most critical ones, are about United. The feeling I get is that he criticizes UA the most because, well, he's a fan! In the same way that Cubs fans can dissect the team's problems year after hopeless year, or the way Tampa Bay Buccaneers fans lovingly bitched about their team in the days of Bucko Bruce*, Lucky wants UA to do better! First Class is an important money generator for a network airline, and let's be honest, that "first class meal" was a shoddy joke for a flight on a route where UA competes against airlines with much better products. @Lucky - if your software has the capability, have you considered going to moderated comments or requiring registration? * - "Bucko Bruce" was the nickname for the pirate on Tampa Bay's original helmets, and became shorthand for spectacular, breathtaking failure in Tampa. He's been banished to the dustbin of history, but makes the occasional appearance when the NFL does the "heritage uniform" thing, which is horribly played out and I'd like to see go away.

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