Air India Flight Delayed After Employee Refuses To Fly Economy

Ah, Air India! The airline where a pilot who is caught drunk at work three times still has a job.

Here’s a fun story. An Air India flight between Delhi and Shanghai was delayed for two hours because an employee refused to fly economy. The maintenance engineer was traveling to Shanghai for work, and Air India has a policy where employees are confirmed in economy and get business class seats if available (at least for someone of his rank). Well, business class was full on this flight, which the guy wasn’t happy about.

Air-India-First-Class - 2

Per The Economic Times:

The engineer was flying as staff on duty or SOD to Shanghai, where he is on deputation for a brief period, officials at the state-run airline said.

“The engineer was offered a seat in the economy class since the business class was full. He objected to it and insisted on getting a seat in the business class. This delayed the flight,” said an Air India official, who did not want to be identified.

Another official said the engineer’s insistence on flying business class was in violation of regulations. “The rules state that an engineering flying as SOD will get a business class (seat) only if it is vacant,” he said.

It’s bad enough that the employee was misbehaving, but it’s even worse that they allowed the flight to be delayed by two hours over this incident. Isn’t it easy enough to just kick the guy off the flight and call it a day? Unbelievable…

Air-India-777-First-Class-1

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Elite Guest

Naughty Punjabi!

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Y Karanjia Guest

The DGCA will remain a silent spectator and do nothing Thai Airways operated a delayed flight from Mumbai where the crew were on duty for over 24 Hours The DGCA's response - Go to consumer forums -

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ray New Member

put him in the waiting area and call when his seat is ready

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Pierre Guest

@2paxfly – Caste entitlement? How so?

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Desi Guest

@Brian He is probably a high level executive in engineering. AI outsources its line maintenance but still has managerial staff to oversee the work, some archaic rule because its a national carrier and only Indian citizens can sign off on few things.. This guy was going on temporary assignment to relieve permanently placed manager going on leave. He is obviously entitled to a business class ticket, but has no courtesy or civic sense to resolve the issue privately with his employer. I think AI did the right thing by not downgrading paid passengers to accommodate this guy as per his expectation.

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