Air Canada 767 Premium Rouge In 10 Pictures

Update: Read my full Air Canada Premium Rouge 767 Tampa To Toronto review.

Hello from Cairo! I’m in the middle of my first big trip of 2017, and on Monday night flew from Tampa to Toronto on Air Canada. While I’ll have a full trip report eventually, I wanted to share my initial thoughts, as usual.

While I’ve reviewed Air Canada extensively, what made this flight unique is that it was operated by a Rouge 767. For those of you not familiar, Rouge is Air Canada’s low cost carrier, which operates both short and long international flights.

While the Rouge 767s largely fly to Europe, at the moment they’re flying them twice a day between Toronto and Tampa. I suspect this is because in winter there’s limited transatlantic demand, so they’re better off operating these to leisure markets like Tampa, where the flights seem to be full.

Air Canada operates out of the “E” concourse in Tampa, and premium passengers don’t have lounge access — the only lounge in the terminal is the Delta Sky Club®.

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Rouge doesn’t have business class, but rather has “Premium Rouge,” which is similar to premium economy on an international flight.

The Rouge 767s have a total of 24 seats, spread across four rows in a 2-2-2 configuration.

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The seats are quite narrow, as you’d expect in a six abreast 767 premium cabin. Legroom was decent, similar to what you’d get in domestic first class.

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The Rouge 767 I was on wasn’t in especially good condition and looked outdated and run down. The overhead bins look especially outdated, and caused a lot of problems during boarding, due to the extreme shortage of overhead bin space (which caused some passengers to yell at the crew — it certainly isn’t their fault).

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Since Rouge is a low cost operation, they have separate flight attendants, who are typically much younger and paid less than what you’ll find on mainline flights. Our entire crew seemed to be under 30, and they were all fairly chipper, though also not as polished or professional as you’d find on mainline Air Canada.

I was impressed that they served a full meal on a 2hr30min flight departing at 9:45PM. Menus were distributed before departure, and the dinner choice was between chicken and pasta.

There were almonds to start, along with a drink of choice.

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Then with the meal there was a side salad and some tiramisu. Overall it was a tasty meal, though I only nibbled at it, since I had dinner a few hours prior (10:30PM is no time to be eating dinner when departing Florida!).

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There are no personal televisions on the Rouge 767, though Premium Rouge passengers get iPads with about two dozen movies. Apparently you’re also supposed to be able to stream content, but the Wi-Fi for that didn’t seem to be working.

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I ended up watching Florence Foster Jenkins. I have a very specific airplane movie taste, and absolutely loved this movie — I highly recommend it.

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Overall this was a perfectly pleasant flight. I still prefer short-haul business class on Air Canada narrowbodies, as they have Wi-Fi and personal televisions. Other than that, I didn’t notice much of a difference between Air Canada mainline and Rouge, though ideally I’d avoid the glorified premium economy product on a transatlantic flight, as it’s no substitute for a business class flat bed.

If you’ve flown with Air Canada Rouge, what was your experience like?

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Katie Ekroth Guest

We have flown AC Rouge for 2 trips this past year - and, unless they make some VERY big changes, NEVER AGAIN!! The first was Toronto- Budapest. We had paid for extra legroom - and were at an exit door. However, a draft from around the door made it the coldest, most miserable flight you could possibly imagine. The second was Cancun-Vancouver (just this week). We “treated” our family (9 in all) to a lovely holiday, but the Rouge bare-bones and cramped quarters was a horrible way to end. Also, with both bookings, we had thought we were on a regular AC site and were twice surprised by the “Rouge” confirmation! Buyer beware! NEVER AGAIN!!!

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Stretch Guest

I had our corporate travel book KIX to YVR recently on the Rouge 767. I had no indication that this seat was on their budget service or that it was not really a business class, more like domestic first class as shown in the pictures. I was disappointed. However, the fare was one of the lowest that could be found and the flight not quite as long as I thought it would be. I managed to settle in after a double scotch. The seats were fairly comfortable and did not recline fully. Also, the overhead compartment space is limited, especially in the interior cabinets. Going through VYR was pretty easy, clearing US customs & immigration there. There was a queue of about twenty minutes or so. A layover of 4 hrs to get to SFO is a drag. Bottom line is that if you are expecting a true business class experience this is not it. The price was comparatively low and may appeal on that basis.

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Marilyn Caygill Guest

Travelled to Toronto on Air Canada Rouge, this was booked by a cruise company for me. This was the worst flight company I have ever travelled with. The cabin crew were really, really bad. Air Canada should be ashamed of themselves using cabin crew who either had not been trained or been trained badly. I will never fly with them again.

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Bill Rickard Guest

A terrible substitute for business class and AC advertises Rouge service as business class service between Toronto and Victoria. A total scam if you paying between $1,000.00 to $3,000.00 thinking your flying business class.

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Michael Guest

AC needs to get ther act together. I work for a major US carrier as an Aircraft Maintence Engineering. I was stuck flying them from Rome to Toronto after repairing one of our aircraft in Italy. The 767's are in terrible shape. The particular 767 I flew was 29 years old. Looking at it from a person in the maintenance field, this thing was in terrible shape. Only a matter of time until you start seeing 24 hour or more delays due to maintenance issues. AC needs to bring in some newer aircraft. A lot of good 767's out there at a reasonable age ready to be leased or purchased.

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