Worst purser in a very long time…

My big trip isn’t off to all that good of a start. This evening on my flight from Tampa to Washington, I had quite possibly United’s laziest purser. To start, his announcements were bizarre. I’m not quite sure how to describe them, other than that I was scratching my head at the way he was making his announcements.

The “bad” service started with him taking meal orders, though. As he took meal orders, he simply said “chicken or pasta?”

Now, typically I try to go with chicken because it’s a bit healthier than pasta, though I wanted to know what kind of chicken dish it was, which I thought was a reasonable request. I refuse to eat United’s “chicken and vegetables,” which is inedible, while their thai chicken dish (or almost any other chicken dish) is quite good. So I said “what kind of a chicken dish is this?” to which he responded “chicken.” I said “yes, but how is the dish served?” He responded with “that’s all they tell us, how am I supposed to know?” Um, I dunno, how about you lift the lid of one of the plates and take a look, like every other flight attendant?

The nuts were also cold and cookies weren’t served. The aisle flight attendant was exceptionally nice, but the purser seemed to “own” the galley, and he wasn’t about to spend time baking cookies.

As I went to the bathroom towards the end of the flight, I passingly said “no cookies tonight?” to which he responded “the flight is too short.” Miraculously, he had plenty of time to eat one of the leftover meals, and we didn’t see him for the last hour of the 1hr45min flight.

Here’s to hoping Terrence is the purser on my next flight…

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Andy Bluebear Guest

"He responded with “that’s all they tell us, how am I supposed to know?”" Those Singapore girls probably point to this and laugh when they see him.

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jr Guest

Agree with the comments about the lying FA. There should be no room for liars in a cut throat service industry but unfortunately it appears that there is.

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meme Guest

Welcome to the Y experience in United for awhile now. (Well, actually it's gotten quite a bit better on my trips in the last 6 months). Mostly, one tries not to make an FA upset. A good trip was being ignored. The normal trip was getting chewed out only once in a trip. Hopefully I'm wrong, but I'm guessing the cookies were for him to take home.

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JetAway Guest

Lucky-You're an experienced traveler--why didn't you take this guy aside as you left the plane and say something to him in a nice but pointed way? His response/reaction would have been very interesting.

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Gordon Tremeshko Guest

This is one of those posts where I'd like to comment, but it will ruin my Senate confirmation hearings in 25 years, so I have to make up a fake name. If you are supposed to get warm nuts and fresh cookies, then that's what you should have. Nothing ruins a nice trip like an F/A with an attitude. We all know it. Some F/As turn on the charm and some just treat you like a dead fish from the moment you step on board. I have tipped F/As as much as $20 for a genuinely nice trip and there are others I've just wanted to murder. Jack Welch had it right, you should fire the bottom 10% every year. Anybody who lies about the trip or uses the time to sit around eating his own dinner needs to go.

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