United increases change fees for non-elite member on award tickets

Over the past couple of months all the legacies have increased their change fees on revenue tickets, and it’s a bit ironic that they’ve left award tickets untouched. Of course I’m thrilled about that, but from their perspective it’s kind of funny how much more flexible award tickets are than revenue tickets, and how much cheaper they are to change.

It seems United agreed, because starting for tickets issued today (June 19, 2013), the change fees on award tickets for non-elite members are increasing.

The fees for elite members remain the same, though for non-elite members the changes are as follows:

So what are the changes? Previously if you made a change to an award ticket 21 days or more before departure there were no change fees, assuming the origin and destination remained the same. Now the change fee for changes more than 21 days out is $75, even if the origin and destination remains the same. Meanwhile changes within 21 days of departure, or changes to the origin or destination, go from costing $75 to $100. Lastly, the mileage redeposit fee goes from $150 to $200.

This sucks big time. I wish I were surprised, but I’m not, and I expect the other legacies to at least match the $200 mileage redeposit fee in due time.

Yesterday United added a revenue requirement for elite status, and many said “well damnit, if they want me to spend more they better add more benefits for elite members.” I guess this is their way of doing that. 😉

(Tip of the hat to Hack My Trip)

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UAPhil Member

Snic - I believe the fees are based on the elite status of the account that "paid" for the award ticket - not the elite status of the traveler. So if you use your miles to book travel for your family, they won't be subject to the non-elite fees. (I also believe that, if you don't put the family member's MP # in the res, the traveler "inherits" your other elite benefits, such as free E+ access and no bag check fees. Lucky, can you confirm whether this is true?) There are trade-offs between UA and Southwest for domestic coach travel. Southwest has no change fees, and award bookings are de facto fully refundable for everyone - not just top tier elites. But same day changes are outrageously expensive on Southwest (must buy up to full fare); $75 on United (or free for Premier Gold and above). I always consider these trade-offs when deciding who to fly for a given domestic itinerary.

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Robert Hanson Diamond

Nearly every day recently, one of the majors have made changes that make Southwest seem better and better. I wonder if the FFP managers own Southwest stock?

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ed Guest

I agree with Nun -- this one is a lot more upsetting than it looks. The ability to book a less ideal time in anticipation of something better opening up is pretty crucial. I could see having to pay $75 multiple times to tweak an itinerary.

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Cory Guest

Guess that makes Lufthansa 1st redemptions slightly less appealing. Not that $75 should stop anyone. But, still. Dumb.

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lucky OMAAT

@ Cory -- Yep, both American and United charge close-in ticketing fees on award tickets.

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