United Airlines Introduces Free DIRECTV (Finally)

United Airlines has long offered DIRECTV on their fleet of Boeing 737s. Access to it has been free in first class, though in economy you’ve had to pay — the cost has been $5.99 on flights of under two hours, and $7.99 on flights of two hours or longer.

United Airlines has now announced that effective immediately, more than 100 channels of live TV will be free on 211 Boeing 737 aircraft. On top of that, the selection of new release Hollywood movies available through DIRECTV is also free.

This is in addition to United customers also having access to hundreds of movies and TV shows through the United app on their personal devices.

United’s Chief Customer Officer, Toby Enqvist, had the following to say:

“This year, we will be introducing a series of innovations and improvements designed to help build a great experience for all our customers. Offering free entertainment, whether it’s on seat back TV or on personal devices, is one example of how we are placing our customers at the heart of what we do and helping them to relax and enjoy their flights.”

While it’s great to see this development, it’s worth noting that JetBlue has been offering free DIRECTV for nearly two decades on their aircraft, so United sure is catching up late here.

I’ve always wondered whether United charging for seatback TV on their 737s was a function of them wanting to generate ancillary revenue, or whether it was a function of the cost of turning it on for all passengers being prohibitively high.

I’m not sure what exactly their arrangement is with DIRECTV, but I’d guess that the cost to United is at least somewhat correlated to the number of TVs that are streaming their services.

It has been quite a while since I’ve flown United in economy, but at least in first class I’ve always found that quite a few people watch DIRECTV.

What has your experience been with DIRECTV on United — do a lot of people buy it in economy, or no?

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Greg Guest

Just flew back to Chicago from Palm Springs yesterday. Four hours. The direct tv signal worked about 10 minutes out of the entire trip so it was worthless. Everyone was frustrated. You can watch one of the free movies but when you thought you had 100 live tv channels, it’s a real letdown. Also, on the flight out, i paid $15 for wifi so I could watch the ncaa basketball tourney. The internet spun for four hours as the connection was so slow. United blows.

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1Kcitizen Guest

How about free WIFI for your loyal customers? That would be ideal!!!

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Schooner Guest

Not to get off subject, but since we already have, I'm with Ric about having ATC audio again. Its a nice change of pace to have available. So henry LAX would you like to slam/shame me too?

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Kyle Guest

@Golfingboy - don't forget LiveTV used to a wholly owned subsidy of JetBlue

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cee bo Guest

I appreciate the news - anything as an actual free improvement for the customer should be applauded. Much, much more accurate than shrinking padding on seats and scooting them closer while saying its done to give customers more room. Saw yesterday (@Leff's site) that it's going live on 1/3 of their fleet. OMAAT is reporting improvement here are only to the 737's... kinda weird that the Dreamliners all have better screens on newer metal yet aren't getting the improvement? I'm on a 787 for four hours this Sunday during the Superbowl. Ugh!

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