Southwest expanding inflight service this summer
Southwest cut back service during the pandemic, as was the norm in the industry. Towards the beginning of the pandemic, the airline only served water on request, while more recently the airline has added the option of Coke, Diet Coke, and 7 Up.
The airline hasn’t been serving alcohol or coffee, but that will be changing:
- As of June 24, 2021, Southwest will resume selling beer and wine on flights to & from Hawaii
- As of June 24, 2021, Southwest will resume serving complimentary coffee on all flights of 251+ miles
- As of July 14, 2021, Southwest will resume selling beer, wine, vodka, and whiskey, on all flights of 251+ miles
Unlike many other airlines, Southwest doesn’t have premium cabins and also doesn’t sell any food, so there won’t be any service to restore on that front. The airline will continue to offer complimentary snacks, which are more substantial on longer flights.
As Southwest Airlines describes this drink policy change in an announcement:
“Bringing back this level of beverage service allows Southwest to provide an enhanced on-board experience for customers traveling with us this summer, and the additional service restores more elements of Southwest hospitality that customers know and love.”
Expired Southwest drink coupons will be accepted
Southwest Airlines issues drink coupons, which can typically be earned either by flying frequently with the airline, or by booking a Business Select fare.
Understandably passengers haven’t been able to use these during the pandemic. When Southwest resumes selling alcoholic drinks, the airline will accept drink vouchers with a 2020 or 2021 expiration date. This policy will apply through at least the end of 2021.
Virtually all airlines in the USA are in the process of restoring inflight service, and Southwest is the latest airline to update its policy. This summer the airline will resume alcohol and coffee service — alcohol will first be sold again on Hawaii flights, before expanding to all flights of 251+ miles. Coffee will also be making a comeback.
In light of circumstances, the airline will accept all drink vouchers with expiration dates in 2020 and 2021.
What do you make of Southwest resuming inflight service?