Over the weekend I finally had the chance to check out the Chase Sapphire Lounge Boston, which opened in May 2023. The lounge is run in partnership with Airport Dimensions, which operates existing airport lounge group “The Club.” Chase is still fairly new to the airport lounge game, so I was excited to see how its lounges stacked up to Amex Centurion Lounges and Capital One Lounges.
Well, I’m happy to report that the Chase Sapphire Lounge Boston is spectacular, easily the best lounge in the world that can be accessed with Priority Pass (with some restrictions). The lounge has gorgeous decor and views, delicious food and drinks, and some cool amenities. I can’t wait to see this lounge portfolio expand over time.
In this post:
Chase Sapphire Lounge Boston location
The Chase Sapphire Lounge is located in the Terminal B to Terminal C connector at Boston Logan Airport. The lounge is between gates B39 and B40, so it’s more in Terminal B than in Terminal C.
It can be really easy to miss the lounge, and I even walked by it the first time by accident.
The lounge is located on the fourth floor, two floors above the terminal, and there are two elevators leading up there.
In terms of terminal layout at Boston Logan Airport, note that Terminal B, Terminal C, and Terminal E, are all connected airside. Meanwhile Terminal A isn’t. Terminal A is used by Delta, so unless you’re flying on Delta, you should be able to visit the Chase Sapphire Lounge airside.
However, it could potentially be quite a trek, so be ready for that. Even walking from the “low” gates in Terminal B (where my American flight was departing from) to the lounge was quite a hike, so factor in some extra time.
Chase Sapphire Lounge Boston hours
The Chase Sapphire Lounge Boston is currently open daily from 5AM until 11PM, covering a vast majority of the departures from the airport. For what it’s worth, I visited the lounge right at opening time.
Chase Sapphire Lounge Boston entry requirements
The Chase Sapphire Lounge Boston is a Priority Pass lounge, though it works a bit differently than other Priority Pass locations. Here are the Chase Sapphire Lounge Boston entry requirements:
- Those with a Priority Pass membership through the Chase Sapphire Reserve® Card (review) can access the lounge an unlimited number of times, with up to two complimentary guests; this also applies to those with the Ritz-Carlton Credit Card, which is no longer open to new applicants
- Those with a Priority Pass membership issued through any other means can access any Chase Sapphire Lounge in the United States once per calendar year at no additional cost (that’s one visit across all lounges, not per lounge), and guests aren’t complimentary; subsequent visits, as well as guests, will be charged an entry fee of $75
- If you don’t have a Priority Pass membership, you can outright buy access to the lounge for $100 per person per visit, subject to availability
- Chase Sapphire Lounges are only accessible within three hours of departure, unless you’re connecting, in which case you can access it earlier
So as you can tell, while all Priority Pass members can visit this lounge once, those who have a membership through Chase’s premium cards get unlimited visits.
Chase Sapphire Lounge Boston layout & seating
The Chase Sapphire Lounge Boston is 11,640 square feet, so it’s a pretty good size. While this is of course a personal preference, I loved the decor of this lounge, and think Chase has both Amex and Capital One beat on that front.
When you enter the lounge, there’s a fairly small sitting area immediately behind the two podiums where people are scanned into the lounge.
Most of the lounge is along one long corridor, with windows throughout. Let’s start at one end of the lounge, and work our way in the other direction. When you enter the lounge and turn right, you’ll see the main dining area, consisting of several cafe-style tables each seating four people, as well as some communal tables.
Then there’s an area with even more tables, as well as some traditional lounge chairs along the windows.
The centerpiece of the lounge is the gorgeous bar, with dozens of high-top chairs. This has to be one of the most elegant bars we’ve seen in an airport lounge in the United States, as it actually looks like what you’d expect in a nice restaurant, rather than in an airport lounge.
Across from the bar is the taproom, serving beer. This area has a variety of booths and tables with chairs.
Past the bar is even more seating, with long padded benches, sofas, tables, chairs, and more.
Last but not least, there’s a room off to the side with a couple of booths, some semi-private chairs, and some other seating.
There’s also a play area for kids off to the side of this space.
For us avgeeks, another awesome thing about the lounge is the views. The lounge has breathtaking views of the apron and runway, so plane spotting opportunities don’t get much better than this.
Chase Sapphire Lounge Boston food & drinks
The Chase Sapphire Lounge Boston probably has the best dining concept of any credit card lounge in the United States. The lounge has a buffet with individually plated dishes, plus a menu you can order off of. Personally I prefer individually plated dishes to buffets where you serve yourself, because some of the behavior I see at buffets disgusts me.
So, what was available at the buffet during my visit? I was there over breakfast, and options included chia cocoa oatmeal, yogurt parfaits, orange açaí smoothies, french toast, tofu scrambles, breakfast hash, potato pancakes, and grilled gem salad.
On top of that, there were a variety of pastries and bread, including plain and chocolate croissants, cranberry, blueberry, and butterscotch pecan scones, and strawberry, blueberry, and corn muffins.
There are trays at the buffet so that you can easily serve yourself multiple of these little dishes. The quality of the buffet options was excellent, in my opinion.
There are stickers with QR codes throughout the dining area of the lounge, where you can order from the menu. The process of ordering is quite simple.
The breakfast ordering started at 5:30AM (30 minutes after opening), and options included an omelet, eggs benedict, egg and cheese bao, shakshuka, and croque madame.
The QR code you scan knows what table you’re at, so you just need to enter your name and then submit your order.
I decided to order the shakshuka, and it was brought out within 10 minutes or so.
The lounge also has a couple of drink stations, which have drip coffee from Massachusetts Atomic Coffee Roasters, as well as an espresso machine. There’s also water and juice, cans of soda and other soft drinks, and biscotti.
There’s also cold brew on tap, which sure is a nice feature. Thank goodness we’re seeing airport lounges embrace cold brew a bit more than in the past.
Unfortunately unlike at the Capital One Lounge DFW, there’s no barista made coffee.
As mentioned above, one of the unique features of the lounge is a taproom, with a variety of local beers on offer.
The lounge also has an extensive cocktail and wine list, though that wasn’t yet available during my early morning visit.
Chase Sapphire Lounge Boston wellness area
The Chase Sapphire Lounge Boston has a wellness area in the very back left of the lounge, just past the restrooms and shower rooms. There’s an attendant there who can assist with making reservations.
The wellness area of the lounge has two separate rooms with massage chairs. You can make appointments for these, and each appointment is for 30 minutes.
I managed to get an appointment on short notice. Going in, I was skeptical, since I often find that massage chairs just aren’t terribly comfortable or relaxing. Well, I don’t know what this chair was, but I loved it. Oh my gosh, once you sit in the chair it fully reclines, and basically traps you (in the best way possible) and massages you everywhere. I’d highly recommend making an appointment if you can snag it.
The wellness are also has a few chairs with ottomans behind curtains, presumably for those who just want a quiet place to relax.
Chase Sapphire Lounge Boston bathrooms & showers
The Chase Sapphire Lounge Boston’s bathrooms are down the same corridor as the wellness area. The men’s room had three sinks, three urinals, and a couple of stalls. On top of that, there was a separate, private all-gender restroom.
The lounge also has two shower suites, which are quite spacious. The one I had a look at was accessible, and had a sink, a toilet, and a walk-in shower.
Toiletries were from Apotheke, and I was impressed by the number of other essentials in the shower suite, from dental kits to cotton swabs.
How do lounges from Amex, Capital One, and Chase, compare?
While this is perhaps worth discussing in a separate post, what’s my take on the overall concept of Amex Centurion Lounges vs. Capital One Lounges vs. Chase Sapphire Lounges? Admittedly we’ll have to see how the lounge networks of both Capital One and Chase evolve, since they don’t have nearly the footprint of Amex as of now. However, based on what we know:
- Amex Centurion Lounges have the advantage of having by far the biggest network
- Capital One Lounges have the advantage of having barista coffee and grab & go food
- Chase Sapphire Lounges have the benefit of having the nicest decor and all-around best in-lounge dining experience
At least that’s my initial take, and I’m curious to see how that perspective evolves over time…
Bottom line
With Chase having gotten into the airport lounge game, I was curious to see how the company’s lounges are. Well, I’m happy to report that the Chase Sapphire Lounge Boston is top notch, and is easily the best Priority Pass lounge in the United States (though with restrictions).
The lounge has tasteful decor, great views, a huge selection of food (both from a buffet and a la carte), a good drink selection, and some wellness amenities. I can’t wait to see this lounge portfolio continue to grow. If you have the chance to check it out, definitely do!
What do you make of the Chase Sapphire Lounge Boston?
The lounge is awesome, when you can get in. I’m chase sapphire reserve, and when they first opened, had no problem getting in the lounge. I was so excited to have a nice lounge at the Boston airport, but that was short-lived. The last four times I have gone, the wait to get in the lounge is over an hour! by then I have to get on my flight. I encourage you to review this lounge between noon and 8 PM when you can’t get in for over an hour! Beyond frustrating.
No to-go cups for coffee. No drinks in the early am like mimosas or bloody Mary’s till 8. Only two stalls in the men’s room. Pretty big misses there. Otherwise, an amazing lounge.
I visit this lounge quite often and I would say my only disappointment compared to other lounges are the staggered hours of food and beverage availability. Menu ordering and alcohol availability etc. You are paying for access and luxury and everything should be available whenever the lights are on.
I am a Businesswoman from Pakistan and travel abroad often. I use a Pakistani Bank Credit Card (Meezan Bank), which offers me free dining in and living in many international airports. However, its offers are limited to some countries.
Can anyone share a solution that is better than my existing Credit Card? Any help is highly appreciated in advance.
Thanks and Regards
I agree with everything here, except about the men's bathroom accommodations. For a lounge this size, there should be more than 2 stalls. I visited the lounge and compared to Amex & Delta lounges, this one came up woefully short, as a line was forming outside the men's room. What were the planners thinking? Otherwise, the lounge is a gem.
I went a couple of weeks ago, from C gates - definitely was a walk. The front desk asked if we were priority pass or csr. They were full and we were put on a waitlist. When asked how long it would be (it was a Friday evening) they said 45 minutes to an hour. After 30 minutes we got the alert on our phone and were let in. I asked if it would have...
I went a couple of weeks ago, from C gates - definitely was a walk. The front desk asked if we were priority pass or csr. They were full and we were put on a waitlist. When asked how long it would be (it was a Friday evening) they said 45 minutes to an hour. After 30 minutes we got the alert on our phone and were let in. I asked if it would have been quicker if I had the CSR and the front desk employee seemed to think so. I guess it’s fair they seem to prioritize their own customers.
The lounge itself was a great experience. Great food and drink. Thoroughly enjoyed myself. I had been thinking of getting the CSR anyway, and as I fly into both BOS and Philly somewhat increasing regularly, it’s a matter of when not if.
So if you are flying Delta out of Terminal A is visiting this lounge a lost cause or is there a way to make it happen? Would like any insights in case (with enough time before our flight) we could still visit. And if it is possible I’m curious how much time it would take to get between the terminals. Thanks.
I'd love to know this too as we're going in mid-October and don't want to subject us and our friends to a long walk with no results (that's happened before).
Is there any response or insight to this question?
If I have more than one non-Chase Priority Pass membership can I access it once for each?
I’m based in Boston and am so excited to finally have top-tier lounges here (especially this one and the new Sky Club). Really hoping that Amex or even C1 will eventually add a lounge here too.
Woah! This looks spectacular. I can not wait until these come to airports with Centurion Lounges.
The Chase lounge was far superior to the Centurion lounge in Hong Kong.
I have the Ritz card and can confirm this is incorrect. It only gets the one per pass per year benefit. They def should be giving Ritz cards the unlimited with two guests and hope thry do someday
I visited it in June soon after it was opened. Agree that it was quite a trek to get there and it was very crowded. The food was amazing!
Really cool they serve Down East Cider at the taproom. For anyone who visits, I highly recommend you try it. I typically hate ciders, but Down East is unreal. Bummed I can't find any where I live on the west coast.
The Capital One Lounge also offers individually plated dishes. I prefer this to the usual buffet setup you see at most lounges. My experience with a la carte menu dining at an airport lounge was at a United Polaris Lounge. My home airport will be getting a Chase Sapphire Lounge soon!
I visited the lounge on a Saturday afternoon around 1:30 pm and it was not crowded. Upon entering with my Priority Pass card, I was politely informed that the visit was free but thereafter there would be charge if I visited again in the calendar year.
The lounge is beautiful and the views of the airport are quite unique. It was quite a hike from the main Terminal B gates where I was departing...
I visited the lounge on a Saturday afternoon around 1:30 pm and it was not crowded. Upon entering with my Priority Pass card, I was politely informed that the visit was free but thereafter there would be charge if I visited again in the calendar year.
The lounge is beautiful and the views of the airport are quite unique. It was quite a hike from the main Terminal B gates where I was departing from (yet quite close to the gates used by Spirit Airlines).
It was easy to use the app to order food and it was promptly delivered. I had the hamburger and fries and it was quite good.
Hi Ben - I'll start by saying your review posts remain unrivaled in the points and miles blogosphere, this one no exception. I also know you're an early riser, and are trying to minimize time away from home now that you're a proud papa.
However, nearly all your lounge reviews are during the early morning hours, and you yourself have said that breakfast has a tendency to be the least-imaginative/least-enjoyable meal of the day....
Hi Ben - I'll start by saying your review posts remain unrivaled in the points and miles blogosphere, this one no exception. I also know you're an early riser, and are trying to minimize time away from home now that you're a proud papa.
However, nearly all your lounge reviews are during the early morning hours, and you yourself have said that breakfast has a tendency to be the least-imaginative/least-enjoyable meal of the day. Is there anything you can do to switch up itineraries and try to visit some new lounges while they're offering lunch or dinner? Perhaps occasionally do the unsavory trick of booking a refundable miles ticket, canceling after gaining lounge access? This would also give readers a better sense of lounge crowding, since they're obviously nowhere near capacity during the crazy pre-dawn hours at which you visit ;)
I visited shortly after it opened and it was really crowded. Like every single seat was taken, crowded. The terminal was calmer than the lounge, felt like a waste for me. Luckily I don't go thru BOS ever so the one time PP use won't affect me. Hopefully the crowds die down with the one time use because it is a beautiful lounge.
I was there shortly after they opened. It was a beautiful space, but my main problem was the lack of non-alcoholic drinks, as I was traveling with my pregnant wife. Sure they had cans of soda and water, but in other lounges (Amex, C1) they've really made an effort to include mocktails as part of their beverage offering. I asked the bartender if he could make one, and he made some weird cocktail concoction with...
I was there shortly after they opened. It was a beautiful space, but my main problem was the lack of non-alcoholic drinks, as I was traveling with my pregnant wife. Sure they had cans of soda and water, but in other lounges (Amex, C1) they've really made an effort to include mocktails as part of their beverage offering. I asked the bartender if he could make one, and he made some weird cocktail concoction with champaign and gin (very much not non-alcoholic). May be a niche request, but there are a number of travelers nowadays looking for something not as sugary as soda, but don't want to drink alcohol.
That's also my challenge when I go to places with free drinks, but I don't drink alcohol. I feel like bartenders should know how to concoct something non-alcoholic. All you need is 1 in your back pocket.
My husband and I recently acquired the Chase Sapphire card, as we embark on a lot of travel the next few years. (Thank you for helping us decide on which card to get!).
We live in Denver and are disappointed that there are no lounges there for Chase or Priority Pass. The United lounge we used in March was unsatisfactory; overcrowded and loud, with a cheap food court vibe. United said they are remodeling...
My husband and I recently acquired the Chase Sapphire card, as we embark on a lot of travel the next few years. (Thank you for helping us decide on which card to get!).
We live in Denver and are disappointed that there are no lounges there for Chase or Priority Pass. The United lounge we used in March was unsatisfactory; overcrowded and loud, with a cheap food court vibe. United said they are remodeling one lounge, which could contribute to the crowds. Hopefully the newer lounge will be better.
Anyway, Denver - if you have some influence, we’d love a Chase Sapphire lounge here!
Instead of lounge in Denver, you have the choice of the Mercantile or the Sweetwater Mountain Taproom. Food is okay (we've been to both on same day with 6 hour layover - we have 2 PP cards), but it makes the layovers a little manageable.
Why is Chase completely forgetting what an actual sapphire is?! There is absolutely no branding here. The entry sign should be sapphire blue, there should be hints of sapphires throughout the lounge, etc. Huge miss by Chase - Ben even missed the entryway! Passerby should be walking by wondering what that gorgeous sapphire entryway is and want to get their own card, not completely missing the entrance!
For the lounge itself, it is gorgeous and...
Why is Chase completely forgetting what an actual sapphire is?! There is absolutely no branding here. The entry sign should be sapphire blue, there should be hints of sapphires throughout the lounge, etc. Huge miss by Chase - Ben even missed the entryway! Passerby should be walking by wondering what that gorgeous sapphire entryway is and want to get their own card, not completely missing the entrance!
For the lounge itself, it is gorgeous and love the execution so far. I just can't help but wonder if we'll see the offerings watered down as the masses use and abuse it over the years. I can't imagine getting ordered food to your seat when it's overcrowded for the 500th day in a row.
I think this entire concept was a very well intentioned and well executed dream by people who don't fully understand what they're doing.
This lounge is not listed as option (in BOS) on the PP app or PP website. Wonder why?
Never mind - they just added it today! It shows in Terminal B with one per year free visit.
If you have multiple non-Chase Sapphire priority pass memberships, can you use each one once to access the lounge?
I would guess yes. That it would be enforced by one per priority pass membership. It would be too tricky I think to match it by name. Too many people with the same name to be practical.
It looks excellent. I think the access policy totally makes sense (as someone who is not a Reserve holder right now! But probably will be again for an SUB in a year or two). But theoretically, it should present as big a crowding problem as Centurion lounges -- the Reserve customer base has got to be comparable size to Amex Plat? Maybe not.
But the location should also help a lot -- I haven't been...
It looks excellent. I think the access policy totally makes sense (as someone who is not a Reserve holder right now! But probably will be again for an SUB in a year or two). But theoretically, it should present as big a crowding problem as Centurion lounges -- the Reserve customer base has got to be comparable size to Amex Plat? Maybe not.
But the location should also help a lot -- I haven't been to the lounge but anything in the B/C connector is absolutely a hike. Really only makes sense if you are leaving for an international flight or connecting to one.
Think so? I am not sure as Capital One Venture X and is quite a bit cheaper and offers basically the same benefits while Amex P is quite a bit more and offers much more. At this point Chase only has very few of their own lounges so I think they are in the sweet spot. Let all PP users get a taste of it and as they open more maybe more people will sign up for the card.
Nice review Ben, Boston is becoming quite the lounge scene.
Looks sensational