Review: Air India Lounge New York (JFK)
NAME: Air India Maharaja Lounge
Airport: JFK
DATE: March 2023
REVIEW RATING:
BEN SAYS: The Air India Lounge JFK is better than not having access to a lounge, but isn't otherwise a place you'll want to spend too much time.

A few days ago I had some extra time at JFK, so I decided to check out the Air India Lounge in Terminal 4. This is the only lounge in the terminal run by a Star Alliance airline, and it’s also open to Priority Pass members. The lounge isn’t worth going out of your way to visit, but it’s not necessarily totally awful either.

I’d visit this lounge if you have no other options, but that’s about it…

Air India Lounge JFK location

As mentioned above, the Air India Lounge JFK is located in Terminal 4. This terminal is primarily used by Delta, but also hosts all kinds of other airlines, including Air India, Avianca, Singapore Airlines, and more. Note that terminals at JFK aren’t connected airside, so you’ll only want to use this lounge if traveling from the terminal.

Once you clear security at Terminal 4, take the escalator down to the main concourse level, and turn left. Follow the signage toward gates A2-21.

JFK Airport Terminal 4

Once you’re near gate A5, you’ll see stairs and an elevator to the left, leading up to lounges. There are three lounges here — the Emirates Lounge, the Virgin Atlantic Clubhouse, and the Air India Maharaja Lounge.

JFK Airport Terminal 4 lounges

The exterior of the lounge doesn’t exactly make a great first impression, as it looks more like the entrance to a government office than an airport lounge.

Air India Lounge JFK entrance

Air India Lounge JFK hours

The Air India Lounge JFK is currently open daily from 7AM until 12AM. It’s odd, because the door of the lounge has completely different hours listed (and it’s not like the sign is permanent — the incorrect hours were listed on a laminated sheet of paper taped to the door). But as of now those are the hours.

Air India Lounge JFK entry requirements

The Air India Maharaja Lounge JFK can be accessed by a variety of methods:

  • This is a standard Star Alliance lounge, which can be accessed by all Star Alliance business class passengers, as well as Star Alliance Gold members; business class passengers can’t bring any guests, while Star Alliance Gold members can bring one guest
  • This is a Priority Pass lounge, and members can visit for up to three hours, though access may be restricted over peak hours; of course there are lots of premium credit cards offering Priority Pass™ memberships
  • Access can be purchased at the door for $45 per person, subject to availability

Air India Lounge JFK seating & layout

The Air India Lounge JFK isn’t large at all. It’s just one room, with floor-to-ceiling windows on one side. I’d estimate that the lounge has seating for maybe 60-70 guests, so I imagine this place gets really crowded before Air India’s flights.

The lounge has a central walkway, and then has seating arrangements on each side of it, along with some seating at the end.

Air India Lounge JFK seating
Air India Lounge JFK seating
Air India Lounge JFK seating
Air India Lounge JFK seating

The lounge by no means has cutting edge decor, but it looked clean enough, and at least early in the morning it was nice and empty (though I’m sure it’s a different story prior to a Star Alliance flight). I also appreciate the amount of natural light the lounge has, though the views from the lounge are fairly limited, as it faces a less busy apron.

Air India Lounge JFK view

Usually I’d go into much more detail on a lounge’s layout, but there’s nothing else here to share.

Air India Lounge JFK food & drinks

The Air India Maharaja Lounge JFK has a modest buffet inside the entrance to the lounge and to the left. It has some tasty-looking Indian dishes, but don’t get excited other than that.

Air India Lounge JFK buffet
Air India Lounge JFK buffet

In terms of food, the lounge had a variety of finger sandwiches, cheese slices, crackers, chips, instant noodles, muffins, veggies, quiche, chicken tikka masala, sambar daal, and basmati rice.

Air India Lounge JFK food
Air India Lounge JFK food
Air India Lounge JFK food
Air India Lounge JFK food
Air India Lounge JFK food
Air India Lounge JFK food

Drinks included an espresso machine, bottled water, canned soda, juice, three kinds of beer (Corona Extra, Heineken, and Budweiser), wine (a Yellow Tail Chardonnay), and five kinds of liquor.

Air India Lounge JFK coffee machine
Air India Lounge JFK drinks
Air India Lounge JFK drinks
Air India Lounge JFK drinks

Air India Lounge JFK bathrooms

The Air India Maharaja Lounge JFK doesn’t have showers, but the bathrooms are inside the entrance to the lounge and to the left. The men’s room had one stall, urinal, and sink. That’s not a whole lot of capacity for a lounge of this size, at least if it’s full.

Air India Lounge JFK bathroom
Air India Lounge JFK bathroom

Bottom line

The Air India Lounge JFK is fairly basic, and just consists of one room with lots of natural light, and an okay selection of food and drinks. This lounge is better than not having lounge access, though it would be one of my last choices in Terminal 4.

So I’d only use this as a last resort, if it’s the only lounge you can get into. Otherwise I’d consider lounges like the Amex Centurion Lounge, Virgin Atlantic Clubhouse, etc. Still, this place is like the Lufthansa First Class Terminal compared to the Swissport Lounge Chicago…

If you’ve visited the Air India Lounge JFK, what was your experience like?

Conversations (44)
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Meenu Guest

Horrible customer service at Air India. The guy responsible for the queue is constantly on the phone and ignoring all the customers.

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Gary Guest

Worst lounge ever visited. They are too basic. Priority pass holders are secondary for them. They told us to wait as they have business class people. While waiting we were told by a staff to wait outside. It was not worth waiting as well food was awful. I recommend avoiding this place.Rude staff and service.

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Jimmy Abraham Guest

Very disappointing! Poor attitude and bad customer service I was at JFK few weeks ago and tried to go to the air india lounge using my dragonpass. The guy at the counter was very dismissive and after thinking for a few seconds said we are not accepting dragon passes currently. It was all in bad taste and dismissive. Moreover there was no sign saying this and looked like he just pulled that out of the hat after looking at us. We managed to get into the plaza lounge nearby as they had a waiting list but was called in within 25 mins. They need to improve their customer service attitudes and have proper signage for why they wont accept when they are part of the dragonpass scheme!

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Jhanvi Guest

Very bad service and I had left my jacket there which I am trying to find since a week but no answer

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Lyda Puleston Guest

The air India lounge needs some serious upholstery and carpet cleaning. It’s so easy, just rent the machine! How do you not see it?

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