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UNITED Airport Lounges @ EWR

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NPS

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EVA Air Refund from OTA – Waiting for 5 Months

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TAMPA AA

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THAI Airways Biz to Premium Eco downgrade

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Door Dash…

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Answers (2)

Just need to vent about aadvantage agents

Just need to vent about aadvantage agents

  1. Andy 11235 Gold

    Waited 40 minutes on hold for an agent. I knew within 30s I was going to have to hucb: after feeding her the flight numbers, she said “so you want from xxx to xxx on ?/?… I don’t see any availability.”

    Waited another 40 minutes on hold. I knew immediately I got a legacy aa agent, and after feeding her the flight numbers, she said “yup. that’ll be 60k points and ~$20.”

    Why the f*ck can’t they actually train all their agents how to book award travel?

  2. Donna Diamond

    I never phone on a weekend – always the worst agents. Glad things worked out for you.

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