Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Ask a question

COmments no longer displayed

by Lifetime New Member

March 13, 2026

Can you help?

UNITED Airport Lounges @ EWR

by Bethgavin1959 New Member

February 28, 2026

Can you help?

Uber and Ride Tips for Miami to Key West

by stevejon New Member

February 24, 2026

Can you help?

NPS

by tom1 New Member

February 4, 2026

Can you help?

EVA Air Refund from OTA – Waiting for 5 Months

by tpetolax New Member

January 23, 2026

Can you help?

TAMPA AA

by William Muhr New Member

January 7, 2026

Can you help?

United club pass purchase (not honoring app offer)

by HIflyer New Member

December 15, 2025

Can you help?

C Del C

by JohnLindsay New Member

December 9, 2025

Can you help?

THAI Airways Biz to Premium Eco downgrade

by saikat das New Member

October 21, 2025

Can you help?

Door Dash…

by Aaron P Member

August 26, 2025

Can you help?

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (2)

Downgraded on AC Metal on a LX ticket, no compensation

by Ben Schlappig Guest January 13, 2020, 2:19 am

Downgraded on AC Metal on a LX ticket, no compensation

Anonymous Guest
January 13, 2020, 2:19 am

Hi Lucky,

Long time reader of your blog, thanks for the great reads! 🙂

In November last year, I was downgraded on AC GVA-YUL flight from Business to Premium Eco due to an equipment change. (In fact, Air Canada assigned last minute one of their old-SQ planes that has only an old SQ regional biz config, and since they are selling these biz seats as prem eco, it is considered a downgrade – also got premium eco service)

Anyway, my ticket was issued by Swiss. Since then I reached out to both airline asking for compensation for the downgrade. Swiss keeps replying that the downgrade compensation should be covered by the operating airline while Air Canada keeps replying that Swiss has to provide compensation…

Could you help clarifying what is going on and what are my options?

Thanks a lot!
Ben
rickyw Community Ambassador
January 13, 2020, 7:47 pm

Ben, in this situation, you may be best off looking for legal advice as I’m pretty sure EU 261 would apply

[URL]https://www.elliott.org/frequently-asked-questions-about-eu261/[/URL]
[URL]https://www.airhelp.com/en/ec-regulation-261-2004/[/URL]