A story is going viral of a man who had the cops called on him and was kicked out while staying at the DoubleTree Portland.
The incident occurred when Jermaine Massey was spending a night at the DoubleTree as he was in town for a concert. When he returned to the hotel he saw that his mom was calling, and since she was on the east coast and it was late at night, he was worried something was wrong. So he sat down in a quiet part of the lobby and took the call, before returning to his room.
After a few minutes he was approached by a security guard, Earl, who asked if he was staying at the hotel. He said he was, and he claimed that he flashed his key card to Earl. Earl asked what room he was in, and the guest said he didn’t know, and asked if he could just finish his call (again, he had allegedly flashed his key card).
This is the point where the video picks up, where the guard calls for police, as they suspected he was loitering. The guard also said that he thought the guy might be a threat to other peoples’ safety.
Eventually the manager, Luis, shows up. he asks what the issue is, but only does this after calling the cops. I have to say that I think Jermaine is acting really calmly given what’s going on, and then the manager says he should calm down, and says that Earl “wouldn’t ask me to call 911 without cause.” He then says “I’m trying to help you out bro.”
The crazy part is that even after it was determined that he was in fact a hotel guest, he was still asked to pack up his stuff and leave, so he booked a room at the Sheraton instead.
Here’s the video where Jermaine explains the background of what happened:
And here’s the video where he has footage of the security officer and police:
Look, here’s the thing. Obviously loitering in hotels is a serious issue, and that’s basically one of the primary jobs of hotel security. Was this guy being approached ahead of everyone else in the lobby racially charged? Probably.
But after it was established that this guy was actually staying here, the security guard and manager should have both apologized profusely to the guy for the misunderstanding.
The problem is that once people get into a situation like this they just keep digging themselves a further hole. It’s completely unacceptable how far this got, and that they ended up kicking the guy out altogether. What is wrong with them?
“Earl” sort of reminds me of an airline employee on a power trip. “Why are you acting like this?” “Because 9/11.”
I will say that of course this is just one side of the story. We do have video footage of what happened and I certainly feel like the security guard was in the wrong here. Jermaine is acting really calmly throughout the situation, and the lack of the hotel employees changing their stance after they realize he’s definitely a guest is just pathetic.
This hotel should be ashamed, and these two employees might need some extra training, to put it mildly.