On Thursday I received the following email from Hilton:
Due to a technical issue, 2,500 bonus points were inadvertently added to your account. This error is in the process of being corrected. We apologize for any inconvenience this may have caused. If you should have any questions please call HHonors Customer Service at 1-800-446-6677. You may review your account summary by clicking here.
First of all, I think it’s pretty petty that they feel the need to correct this “technical issue,” but whatever. Second of all, I think it would be nice if they deducted the points before emailing me, so that I know at what point this error has been corrected. Lastly, I have no clue what the hell this “technical issue” was. I’ve had the same point balance for at least two months now, and just now my total went down by 2,500 points. I keep track of my points balance pretty closely, and as far as I know I wasn’t issued any points in error.
Pathetic, Hilton. It’s not like you posted 2,500 points to my account a few days ago without cause. Instead, you (apparently) posted points to my account months ago, and now you’re choosing to deduct them? Again, other than the fact that my account has 2,500 fewer points, I have no clue what the error was.