Viasat Satellite Malfunctions, Could Impact Inflight Wi-Fi

Viasat Satellite Malfunctions, Could Impact Inflight Wi-Fi

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I’ll be the first to admit that as much as I appreciate and enjoy inflight Wi-Fi, satellites are a bit beyond my area of expertise. I’ll still do my best to cover this, because it doesn’t sound good…

Viasat-3 Americas satellite suffers malfunction

Viasat has disclosed that “an unexpected event occurred during reflector deployment that may materially impact the performance of the ViaSat-3 Americas satellite.” This satellite was launched on May 1 aboard a SpaceX Falcon Heavy rocket, and what happened couple impact the satellite’s commercial viability.

For context, Viasat is a top provider of inflight Wi-Fi, and provides connectivity for carriers like American, Delta, JetBlue, and more. The ViaSat-3 Americas satellite was intended to give a significant boost to the company’s Wi-Fi performance, which is needed given how many aircraft are being equipped with Viasat Wi-Fi.

Viasat CEO Mark Dankberg has simply said that he’s “disappointed by the recent developments,” and that the company is “working closely with the reflector’s manufacturer to try to resolve the issue.”

The company is working on contingency plans to minimize the economic effects to the company. Potential options include redeploying satellites from Viasat’s fleet to optimize global coverage, and/or reallocating a subsequent ViaSat-3 class satellite to provide additional Americas bandwidth.

This isn’t just a short-term issue, and the company will share additional information on the status of the ViaSat-3 Americas satellite and any necessary contingency plans during its earnings call, planned for August 9, 2023. Clearly the markets think this is bad as well, as Viasat’s stock is down over 23% in pre-market hours. SpaceIntelReport reports that if the satellite is lost, Viasat may trigger a $420 million claim.

American uses Viasat for inflight Wi-Fi

This will have no service impact… for now

Viasat notes that there are no disruptions to customers from this event, and no impact to coverage or capacity of the respective Viasat and Inmarsat constellations currently in service. Following the Inmarsat acquisition, Viasat has 12 Ka-band satellites in space, excluding ViaSat-3, with eight additional Ka-band satellites under construction.

The reason this is such a big deal is because we’re supposed to see hundreds of additional jets in the Americas get Viasat Wi-Fi in the near future, including carriers like Delta, which offer free Wi-Fi. The ability to have the bandwidth to offer this was based on the deployment of the ViaSat-3 Americas satellite, and now it seems like there could be some major issues.

JetBlue uses Viasat for inflight Wi-Fi

Bottom line

While only time will tell how this evolves, Viasat is having some major issues with the deployment of its ViaSat-3 Americas satellite, which was supposed to increase bandwidth in the Americas. This satellite may no longer be commercially viable, so only time will tell how this evolves.

For the time being, this should have no impact on the availability of Wi-Fi. However, in the future this could prove to be a bigger issue, especially as airlines increasingly move to offering free Wi-Fi.

What’s your take on this Viasat satellite situation?

Conversations (5)
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  1. iamhere Guest

    Why have the airlines been slowly switching internet service providers?

  2. Tim Dunn Diamond

    A media person asked Delta execs about this on their earnings call this morning and they said they expect no impact although they share Viasat's disappointment at the equipment failure

  3. JK Guest

    The technology of the Viasat 3 (I believe) would enable much faster connection speeds to many more customers. If it has in fact failed, I wonder if they will re-allocate the pacific satellite to the americas. Qantas were betting on Viasat 3 to finally install wifi on overseas flights. This certainly is disappointing if things don't get resolved.

  4. Tim Dunn Diamond

    This was clearly growth capacity so the impact is most likely going to be that Viasat will not sign contracts for additional aircraft that would result in degradation for existing customers/aircraft.

    1. Justin Guest

      That would be ideal, but will they really forego a contract for a little degradation? I doubt these contracts have much in terms of service reliability guarantees

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Justin Guest

That would be ideal, but will they really forego a contract for a little degradation? I doubt these contracts have much in terms of service reliability guarantees

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JK Guest

The technology of the Viasat 3 (I believe) would enable much faster connection speeds to many more customers. If it has in fact failed, I wonder if they will re-allocate the pacific satellite to the americas. Qantas were betting on Viasat 3 to finally install wifi on overseas flights. This certainly is disappointing if things don't get resolved.

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Tim Dunn Diamond

This was clearly growth capacity so the impact is most likely going to be that Viasat will not sign contracts for additional aircraft that would result in degradation for existing customers/aircraft.

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