Last week, Southwest Airlines announced two positive changes, which passengers will no doubt appreciate. These improvements have now been implemented, which is positive news for customers.
Southwest’s standby & Wi-Fi changes
As of August 16, 2023, Southwest has made two positive updates:
- Southwest has introduced free same-day standby on all fares, which can be requested through the Southwest Airlines website or app; previously this wasn’t allowed when booked on Southwest’s cheapest “Wanna Get Away” fares, but was only available on “Wanna Get Away Plus” fares and higher
- Southwest has introduced free Wi-Fi for Business Select fares, which are Southwest’s most premium fares, and you can use this perk on up to three devices; previously Wi-Fi cost $8 per device per flight, regardless of fare type
My take on these Southwest changes
Both of these changes are logical enough, and I’m happy to see them implemented. I’m not surprised to see Southwest finally offering some form of expanded free inflight Wi-Fi, since it’s an area where the airline kind of lags the competition at this point. JetBlue has offered free Wi-Fi to all passengers for a decade, while Delta has offered free Wi-Fi for SkyMiles members on many flights since early 2023.
Furthermore, American and United also at least have some partnerships with T-Mobile for free Wi-Fi. Meanwhile Southwest has just had consistent pricing of $8 per segment for Wi-Fi. There were only two ways to get free Wi-Fi on Southwest:
- By having A-List Preferred status, which comes with free Wi-Fi
- By having the Southwest® Rapid Rewards® Performance Business Credit Card (review), as the card offers 365 Wi-Fi credits per year
Free standby on all fares is also a positive change. It’s funny, because Southwest has been known for years as being the airline with the fewest fees and most generous policies, ranging from checked bags, to carry-ons, and more. Yet the airline historically hasn’t offered free standby on all fares, instead allowing customers to rebook on flights by paying the fare difference.
It’s nice to see that Southwest is fully catching up with some other airlines when it comes to free same-day standby.
Southwest Airlines has rolled out free same-day standby for all passengers, and free Wi-Fi for Business Select passengers. These are both great changes that customers will no doubt appreciate.
What do you make of these Southwest Airlines changes?