During the pandemic we’ve seen an endless number of stories of people acting out of order at airports and on airplanes. This is probably the most heart-wrenching example of this that I’ve seen. The behavior exhibited here is simply beyond, not just by the mother, but also by someone else, who I believe may be a Frontier Airlines employee?
Mother finds out she can’t fly Frontier, assaults staff
Video has surfaced of a situation that unfolded at the Frontier Airlines check-in counter at Orlando International Airport (MCO). While there aren’t many official details of what happened, a good amount of the info can be pieced together based on what’s captured on video.
The incident starts when a woman is informed that she’s not allowed to fly with Frontier. While it’s not explicitly stated in the video, it would appear that she’s on Frontier Airlines’ no-fly list. Airlines have been banning passengers for bad behavior, not complying with face mask policies, etc.
Once the woman is informed that she won’t be allowed to fly with Frontier, she walks around the counter and physically assaults the check-in agent, hitting her and trying to throw a keyboard at her. At this point someone starts yelling at and taunting the already angry traveler. If I’m seeing things correctly I believe this may be the Frontier Airlines check-in agent who was being assaulted, but someone correct me if I’m wrong.
The person yells “get the f*ck out of here b*tch, get the f*ck out of here. F*ck with me, b*tch, f*ck with me, f*ck with me, f*ck with me, f*ck with me. Go ahead, go ahead, I’ll knock you the f*ck out, go ahead, in front of your kids.”
Throughout this, the woman’s young daughter can be heard crying uncontrollably, yelling “mommy,” and saying “mommy, I don’t want you to go to jail.” The mom responds “I’m going to f*ck this b*tch up.” Meanwhile the young girl’s brother just stands there and doesn’t say anything, almost as if he’s used to this kind of behavior.
The passenger briefly walks away from the counter. She then once again walks to the counter, picks up one of the metal poles used to divide lines, and tries to hit the gate agent with it. She then takes a keyboard and mouse and also tries to throw it at the employee. All the while she’s being taunted, with someone yelling “go ahead, b*tch,” at her.
At this point a police officer shows up, who is the only reasonable adult in this situation. He gently takes the angry passenger in another direction and tries to defuse the situation. It’s not known if the woman ended up being arrested, or what happened.
This is just sad and awful…
This is possibly the worst airport rage incident that I’ve ever seen.
My heart breaks for the daughter, who is screaming and crying and begging her mom to stop, terrified that her mother would be arrested. And equally my heart breaks for the son, who almost seems unfazed by the whole thing.
This woman’s behavior is completely unacceptable. It’s awful she would have rage that would cause her to act this way, because this doesn’t come out of nowhere. I hope she gets the help she needs, that corrective action is taken to prevent her from doing this again, and that her children can grow up in a stable situation where they don’t have to witness things like this.
While the passenger’s behavior is clearly completely out of line and she’s the main aggressor here, the person provoking her is terrible as well, and made the situation worse than it had to be. When someone is already assaulting others and acting in rage, repeatedly encouraging them to “f*ck” with you, and threatening to knock them out in front of their kids isn’t the solution (and is downright cruel). If it is in fact a Frontier Airlines employee doing that (rather than another passenger), then that needs to be addressed seriously by the company.
While the passenger should be held accountable for how she acted, I’m not sure she would have taken it as far if another person hadn’t taunted her so much. C’mon folks, when someone is acting that way, don’t engage them and make them even angrier. Let me again emphasize that this in no way excuses the mother’s actions, it’s just a further observation.
Unfortunately during the pandemic we’ve seen more air rage than ever before, and there are a lot of factors probably contributing to that. Video has emerged of a mother assaulting a Frontier Airlines gate agent after she finds out she’s not allowed to fly with the airline.
What makes this even worse is that she does all of this in front of her young crying daughter, who is begging her to stop, so that she doesn’t get arrested. And then on top of that, someone else is quite literally taunting this woman and adding flames to the fire, by daring the mother to “f*ck” with her, and threatening to knock her out in front of her kids.