We’ll have to see what this looks like in practice, though this is definitely a step in the right direction.
In this post:
Hotels have played elite breakfast games during the pandemic
Understandably during the start of the pandemic, many hotels closed down their restaurants and club lounges. This was partly due to lack of demand, and partly due to local restrictions on indoor dining. At least in the United States things are slowly returning to normal, with indoor dining now allowed in most places, and hotel demand in many markets back to pre-pandemic levels.
Understandably Marriott gave hotels the option of offering food & beverage alternatives to guests in light of this, for situations where restaurants are closed, or where capacity is limited. Unfortunately many hotels have been taking advantage of this flexibility, but not in the spirit that it was intended.
Many hotels have been playing games with breakfast for those with elite status, presumably motivated by an attempt to cut costs. This has been particularly prevalent for Marriott Bonvoy Platinum members and above. Just to give some examples:
- We’ve seen some hotels keep their club lounges closed, but not offer elite members a breakfast alternative, instead offering them points
- We’ve seen some hotels reopen their restaurants, but claim that they’re not “fully” reopen, and therefore elite members wouldn’t receive breakfast
- We’ve seen some hotels offer breakfast credits that aren’t even big enough to cover a single breakfast option on the menu
On a corporate level, Marriott hasn’t done much to get hotels to act within the spirit of the exceptions. Marriott did reinstate elite guarantees at the beginning of the year, but that didn’t explicitly require hotels to fully restore their breakfast benefits. That will finally be changing.
Marriott Bonvoy elite members should expect breakfast as of July 1
As noted by View from the Wing, for Marriott properties in the United States, “the flexibility granted hotels for opening of food and beverage outlets based on occupancy will end July 1.” In other words, hotels are being instructed to stop playing games with elite breakfast as of July 1.
In theory that should be great news. Unfortunately what this looks like in practice may be a completely different story:
- Many Marriott properties have taken liberties with denying elite perks, and there seem to be limited repercussions from corporate for that
- Even before the pandemic there was a ton of inconsistency when it came to the delivery of Marriott’s breakfast benefit
- Marriott’s breakfast benefit is technically for continental breakfast, and some hotels have interpreted that to mean a coffee and a muffin, so I wouldn’t be surprised to see more hotels adopt that interpretation
- We know the hotel industry is hoping to be higher margin post-pandemic, and I imagine that could at least partly come at the expense of elite perks
Bottom line
Marriott hotels in the United States are being instructed to no longer play games with elite breakfast as of July 1, 2021. This comes as the flexibility that hotels had during the pandemic will be ending.
We’ve seen countless stories of hotels playing games with elite breakfast. So while this is great news, we’ll have to see how hotels actually handle this change. It’s one thing to change the rules, it’s another thing to have hotels comply.
If you’ve stayed at a Marriott in recent months, what was your experience like with breakfast?
I am very disappointed that the Sheraton Waikiki has closed its club lounge permanently and now only offers a continental breakfast to elite members. The club lounge offered a generous breakfast buffet and another heavy appetizer buffet in the evening with wine and beer. Now if you want a full breakfast you have to upgrade for $15.00 per person. Oh, and they no longer are offering a full breakfast buffet as an upgrade, only regular...
I am very disappointed that the Sheraton Waikiki has closed its club lounge permanently and now only offers a continental breakfast to elite members. The club lounge offered a generous breakfast buffet and another heavy appetizer buffet in the evening with wine and beer. Now if you want a full breakfast you have to upgrade for $15.00 per person. Oh, and they no longer are offering a full breakfast buffet as an upgrade, only regular breakfast. They are giving less and charging more. I am going to look for another option on our next trip.
Huge difference in quality now with Marriott I would avoid them entirely if at all possible
Sheraton Macau does this fairly well, although been a near 4k room massive hotel, they always offer complimentary dinner(massive buffet together with paid guests) if their lounge is closed, along with a free lobby bar access where you can take drinks throughout the day. They even award free Breakfast(at lobby), giving you 1,000 welcome points at the same time. If they failed to upgrade you(platinum) into one of their suites, they will offer another 1,500...
Sheraton Macau does this fairly well, although been a near 4k room massive hotel, they always offer complimentary dinner(massive buffet together with paid guests) if their lounge is closed, along with a free lobby bar access where you can take drinks throughout the day. They even award free Breakfast(at lobby), giving you 1,000 welcome points at the same time. If they failed to upgrade you(platinum) into one of their suites, they will offer another 1,500 points as goodwill. I guess they don't really care about the revenue of hotel guests because a majority of their revenue comes from the casino within the complex. While just across the sea, Sheraton Hong Kong decide to interpret free lounge access for platinum benefits, does not have to be at the executive lounge, and created one of the smallest lounges ever on a separate floor with the most basic amenity to separate up the "paid" lounge guests and the "Elite benefit" lounge guests.
I have stayed at two Marrott properties in three months. Each stay was for 5 days to 7 days. Both properties were very clean, all of the bulbs in the rooms were bright and worked. The rooms were spacious. Both exceptional showerheads.
However, the breakfast offered were quite different from one property to the next.
Hotel #1s breakfast was an absolute crap. You received a brown paper sack with crackers, chips, nuts and...
I have stayed at two Marrott properties in three months. Each stay was for 5 days to 7 days. Both properties were very clean, all of the bulbs in the rooms were bright and worked. The rooms were spacious. Both exceptional showerheads.
However, the breakfast offered were quite different from one property to the next.
Hotel #1s breakfast was an absolute crap. You received a brown paper sack with crackers, chips, nuts and a bottle of water of questionable quality. For a diabetic, which I am, there was nothing in there I could consume without my sugars skyrocketing. There was nothing of nutritional value at all. It was cheap garbage.
Hotel #2 was a little better. Mostly, it still processed, pre-package food. Served were package sausage biscuits, your choice of blueberry muffin or banana-nut muffin. There was cereal, milk, apple juice, orange juice, bananas, apples and oranges. I could eat most of it without risking going into a diabetic coma. It was better, but it wasn't a continental breakfast. I felt a little cheated because this was not clearly spelled out in amnesties section.
So, buyer beware; ask what is included in the advertised breakfast. Not everyone is forthcoming in their offer of pre-packed, processed food.
As the saying goes: Fool me once, shame on you; fool me twice, shame on me. There won't be a third time.
Marriott has become a distant second tier hotel brand. I have a lot invested in Marriott but question my continued loyalty.
I am starting to believe that I should look elsewhere for my loyalty.
I have an MGM mastercard and even at the gold level, the rooms are offered with deep discounts, free valet parking and no resort fees.
I just read the craziness and tricks going on and we never know what to expect. Time to look at other chains and programs.
Even at all the free breakfast level hotels you are hard pressed to find edible food. Hot itema are often nuked.
We are in a (very) long term stay situation at a Towne Place Suites, lifetime Bonvoy titanium. The mgmt has been great, now the breakfast is being "improved" (forced by Marriott). This new improved breakfast consists of supposedly better, customizable, foods meet some dietary needs. Well, essentially the calorie counts have significantly increased, most items are packaged with questionable looking product. Nothing kids want. Took away the waffle maker that was the daily hit, no...
We are in a (very) long term stay situation at a Towne Place Suites, lifetime Bonvoy titanium. The mgmt has been great, now the breakfast is being "improved" (forced by Marriott). This new improved breakfast consists of supposedly better, customizable, foods meet some dietary needs. Well, essentially the calorie counts have significantly increased, most items are packaged with questionable looking product. Nothing kids want. Took away the waffle maker that was the daily hit, no fresh bagels or breadstuffs. Cereals are all sugar based cereals, took away the Kashi. The poor breakfast attendants have to listen to all the complaints. I seriously question the leadership at Marriott.
I’m currently in a Marriot now, a BonVoy member. Let’s see, no valet, no helping with bags, no room service, no club, and a bunch more no’s. I seriously could have stayed at the motel 6 for this type of experience. What’s funnier is that I still pay the same. How does receiving room service have anything to do with covid??? Cuz making food and knocking on the door is horrible, but having a subpar...
I’m currently in a Marriot now, a BonVoy member. Let’s see, no valet, no helping with bags, no room service, no club, and a bunch more no’s. I seriously could have stayed at the motel 6 for this type of experience. What’s funnier is that I still pay the same. How does receiving room service have anything to do with covid??? Cuz making food and knocking on the door is horrible, but having a subpar buffet with dry cereal is okay? Because having someone grab your bags is gasp! But cashiers touching your groceries and items is apparently good? Seriously Marriott, do better, a lot better
I stay once a month at a very nice Motel 6 in Tennessee. It is operated by a wonderful married couple. They have a diner attached to the motel. Great food! The rooms are clean, simple and no amenities. Costs less than 70 bucks a night. They even have 2 parking spots reserved for electric vehicles (with chargers).
I cant wait to join hyatt marriott has become terrible. We are Titanium members for life and the service is the worst. Breakfast??? What a joke we cannot believe how marriott deteriorated.
I just called river front Portland Oregon as I have a stay coming up. Breakfast is still only grab and go. So a muffin and juice and fruit, even though the state is open they are not offering full breakfast. We stayed with Marriott for almost seven month and earned our status and to constantly be told covid. Pool isn't open. Across the street at the holiday Inn it is. Come on Marriott you can do better
I’m staying at the Courtyard Marriott in Pigeon Forge. No breakfast for Elite members. I supposedly got a welcome bonus of 500 pts. No option of getting breakfast with points either
I can confirm that the new normal is a disappointing one. The restaurant at this property in VT was traditionally a great perk, but the local option has been downgraded to a boxed continental breakfast.
Currently staying at the Pier South Resort, Autograph Collection, Imperial Beach, San Diego CA. They offered me gift points or breakfast at checkin, what they didn't tell me, this was for a carry out breakfast. They are not serving breakfast in the restaurant. I went back to the front desk and told them I'll take the points. I would rather go out for breakfast. The hotel with parking, resort fee and taxes is well over...
Currently staying at the Pier South Resort, Autograph Collection, Imperial Beach, San Diego CA. They offered me gift points or breakfast at checkin, what they didn't tell me, this was for a carry out breakfast. They are not serving breakfast in the restaurant. I went back to the front desk and told them I'll take the points. I would rather go out for breakfast. The hotel with parking, resort fee and taxes is well over $500 a night. I would expect a lot better! BTW I stayed in Park City last week at a Sheraton, the breakfast was not bad and complementary, I also stayed at the Spring Hill Suites just outside the Zion national park. Breakfast was complementary, but only two star. Nearly forgot, stayed one night at the Cosmopolitan in Las Vegas, no breakfast! I am a Titanium Elite for life.
I'm a plat currently at the Philadelphia Marriott Old City, and the breakfast on a Saturday (July 3) was a voucher card given out at the front desk which you can exchange for a piece of fruit, granola bar, yogurt, and fruit juice at the coffee bar in the lobby. Not exactly in keeping with the guarantee we've been sold.
July 10th, same thing lounge still closed.....
Don't stay at Townplace Suites Marriott - 198 Precision Rd. Horsham PA. - as of this writing - Wednesday June 23 , 2021 - STILL NO HOT breakfast of any kind! We are still recieving the "grab n go" breakfast bags which consist of a tiny yogurt , a stale muffin in a package (usual apple cinnamon ) , a tiny box of cereal (not much selection & often no milk for it anyway )...
Don't stay at Townplace Suites Marriott - 198 Precision Rd. Horsham PA. - as of this writing - Wednesday June 23 , 2021 - STILL NO HOT breakfast of any kind! We are still recieving the "grab n go" breakfast bags which consist of a tiny yogurt , a stale muffin in a package (usual apple cinnamon ) , a tiny box of cereal (not much selection & often no milk for it anyway ) , and either an orange juice or Apple juice (we've occasionally had none of that either & been given water) and an orange. Until approx 3 maybe 4 weeks ago at most - there was no coffee in the lobby! We've been complaining about the breakfast so - we've been getting a Jimmy Dean type breakfast biscuit which on the 21st (2 days ago) there wasn't any of those either . This is INEXCUSABLE now.
Here's the real kicker - the pool isn't even open!!! We are about to go into the 3rd heat wave this weekend already of extremely high temps & humidity. We've asked about it , here's what we were told by both "management" & other guests who have been here last year (this is a long term stay hotel ) - The pool hasn't been open for TWO YEARS!!!! Something is broken (I can't recollect what). SO FIX IT!! The pool area is dirty & not maintained , landscaping & needs help , a couple of weeks ago 3 rooms had air conditioning broken , there are never quarters for laundry it's ridiculous.
Now I'm a Bonvoy Ambassador Elite member and this is definitely NOT acceptable. I also have been here 6 months now. I was going to change hotels at one point & find another but I stayed. One reason being the pool , it would be very good for therapy for recovery from some long illnesses. I had NO IDEA that it had been unmaintained & closed for 2 years with NO apparent intentions to clean , fix or open it until the other day. I have spent a great deal of money & will definitely not stay here in the future. I definitely feel I am owed some type of compensation for my expectation of these amenities!!!!
Incidentally there was also an incident where many Marriott guests had somehow been charged MULTIPLE times in 1 week which charged guests THOUSANDS of DOLLARS in 1 week causing people the inconvenience , some overdrafts , cancelled & replaced bankcards etc etc etc. I got my money back & to my knowledge so has everyone else but that was a mess & caused many of us several problems/issues. This incident involved multiple hotels & not just this particular location.
I have been a loyal Marriott Lifetime Platinum member since the 80's.
I must say however since the advent of BONVOY I have seen many changes and not for the good. Last month I stayed in a Springhill in Ft Myers and was astonished at no breakfast, not even coffee.
They certainly are not what they were when I traveled weekly and would go out of my way to stay at a Marriott Property.
I have stayed in several Marriott locations during the pandemic and there was no breakfast in one and the other had spoiled milk and muffins. Being a diabetic, this is not the breakfast I can have. But the biggest complaint is the lack and inconsistencies with room service. We could not get towels. I was informed we could not have our sheets changed or get any type of services unless we stayed over 5 days...
I have stayed in several Marriott locations during the pandemic and there was no breakfast in one and the other had spoiled milk and muffins. Being a diabetic, this is not the breakfast I can have. But the biggest complaint is the lack and inconsistencies with room service. We could not get towels. I was informed we could not have our sheets changed or get any type of services unless we stayed over 5 days at one site. At another Marriott the requirements stated if we requested the service before 8am on a specific type of request sheet that we had to get from the hotel lobby between certain hours from the head of the maid service. I took to sneaking around to find the maids and slipping them money to get clean towels. We are in travel soccer clubs and the kids were muddy. The Marriott in Florida had laundry units in the hotel, the ones in Alabama did not. Yes, I am a Bonvoy member as I also travel for work. So the services has definitely slid downwards since the Pandemic. In Alabamba, we also were promised $10 per night creditwhen we booked with Bonvoy and the hotel manager stated she did not approve the credits from Bonvoy at checkout.
I stayed at the Marriott in Raleigh North Carolina. I had to pay $14 to get an orange juice and an egg on a croissant. I'm an Elite member. Apparently that doesn't get you anything anymore.
We stayed 2 nights at the Marriott Hotel Atlanta Airport South and it's a shame that the money we spent to stay did not include any breakfast not even continental breakfast non the less we paid 20.00 to park our car for 2 nights and I am a Bonvoy member for Marriott.
I've stayed in Marriott hotels in Cairo, Accra and kigali. The Accra location has been using a terrible , almost insulting offer of 1 appetizer card per day.
That said, I recently arrived in Accra and thankfully the lounge is open. Selection is sparce but better than before.
Free coffee and limited breakfast buffet was fine. Several Marriott properties in the Pittsburgh area. Staff was kind and gracious I was at an AC Hotel , Springhill Suites and Courtyard on business. They comped me a free cocktail as well.
Stayed at a Springhill Suites on our way North. The elite breakfast was a small container of imitation orange juice and a granola bar. Not even an apple. The next night at a 4points there was no recognition of elite status whatsoever. One of the worst hotels we've seen in years. Old and dirty. Wrote critical reviews about both and got no response.
Ritz Carlton told me today that they dont honor the breakfast benefit. Is this normal or are they still cheating the system?
My wife and I stayed recently at a Marriott and the breakfast was so bad we left and had breakfast elsewhere
Recently stayed at a Marriott property in DC. Was told I would get 1000 points instead of breakfast. Are you kidding me? Lifetime Titanium Elite member. I would agree with the previous comment about Hyatt. They have ALWAYS treated their elite members better than Marriott, including breakfast at resorts, and including weekends. The problem is they don't have near the number of properties to choose from.
I just recently spent six nights as a Gold Elite member at Fairfield Inn and Suites Orlando, at Universal Studio. We specifically called ahead to assure that the breakfast buffet was being offered, and was assured that it was. Upon arrival, we found the hot breakfast buffet consisted of one loaf of white bread, a dozen stale bagels, peanut butter and a toaster. The only utensil offered was a spoon. This continued for the entire...
I just recently spent six nights as a Gold Elite member at Fairfield Inn and Suites Orlando, at Universal Studio. We specifically called ahead to assure that the breakfast buffet was being offered, and was assured that it was. Upon arrival, we found the hot breakfast buffet consisted of one loaf of white bread, a dozen stale bagels, peanut butter and a toaster. The only utensil offered was a spoon. This continued for the entire six days. When I contacted Marriott, they failed to even respond.
As a Titanium Elite Level member, quite simply, Marriott has SUCKED in the area of Breakfast “benefits” as I have continued to travel this past year. Almost EVERY Marriott property I’ve been at these past 12 months has been comparable to Motel 6!! Not much more to say other than I have spread the word to my colleagues to NOT STAY AT MARRIOTTS anymore, until they stop their excuses about Elite Benefits, especially the ridiculous...
As a Titanium Elite Level member, quite simply, Marriott has SUCKED in the area of Breakfast “benefits” as I have continued to travel this past year. Almost EVERY Marriott property I’ve been at these past 12 months has been comparable to Motel 6!! Not much more to say other than I have spread the word to my colleagues to NOT STAY AT MARRIOTTS anymore, until they stop their excuses about Elite Benefits, especially the ridiculous Yogurt and Banana “BREAKFAST” I recently received at the Philadelphia Marriott Old City just last week. Give me a break and I recommend staying elsewhere!!
Breakfast? What breakfast?! My husband and I stayed for one month in a Residence Inn in Fort Worth and there was nothing but issues. The guests would load their pockets and purses with the so called breakfast which consisted of muffins and yogurt and staff wouldn't say a word. The audit shift kept running charges on my card when they were asked to run my card every Tuesday, then close it out for the week...
Breakfast? What breakfast?! My husband and I stayed for one month in a Residence Inn in Fort Worth and there was nothing but issues. The guests would load their pockets and purses with the so called breakfast which consisted of muffins and yogurt and staff wouldn't say a word. The audit shift kept running charges on my card when they were asked to run my card every Tuesday, then close it out for the week and reopen, manager did nothing. Washers and dryers were broke. Will never stay at Marriott again!
Marriott breakfast is terrible now in most locations. You get a voucher for not edible starbucks breakfast sandwiches. The quality is usually awful and the voucher does not cover a full breakfast. I am Titanium but I mostly stopped using Marriott. Elite doesn’t mean anything at Marriott anymore.
I traveled for fifteen days with staying at Hilton/Hyatt/Marriott! Marriott got away with offering breakfast to gold members and now playing tricks though the pandemic...even now after many states without restrictions Marriott stands by offering least possible!
You're a HACK. Do you know how many Hospitality workers are STILL OUT OF WORK AFTER 16 MONTHS? And you are worried about a free frigging BREAKFAST? Most associates can't feed their families. Gain a little perspective and get out of your elitist fucking bubble you jackass. Spreading stupid and frankly, UNINFORMED crap like this is not helping the industry recover. Get your head out of your ass.
We have stayed at several Marriott's in 2020-21. And their breakfast menu stinks! I bring my own or go out elsewhere for brekafast. Not worth going downstairs for. Even the coffee is bad!
Screw Marriott, boycott the crooks
ALL hotels an motels SHOULD offer free breakfast to all patrons staying in the hotel or motel. They should not play breakfast games.
I stayed at the Hilton at Redondo Beach Jun 2-7and had contental breakfast served every morning. We just couldn't eat in the dining room. So everyone took their food back to the room.
I am a small business owner with 20 employees i send my guys out of town constantly,but i will no longer pay for any Marriott hotel rooms because of the games they have played over breakfast...My guys work hard and cannot always eat lunch so breakfast for them is huge Marriott management has taken advantage of the pandemic to make additional profits per individual hotel shame on those mgr's. I will no longer rent another room from them ever again!!!
Wow $140 breakfast credit I'll have the filet mignon please with eggs sunny-side up, lol I'm just jiving y'all, I was only interested in it post pandemic hotel situation I'm actually just dirt poor this is actually way funnier
Reviews like this are very helpful. I wont waste my time at Marriott or Hilton anymore. Hyatt will get my business.
I just got home from an overnight stay at the Courtyard by Marriott Briarcliff in Kansas City, MO. First of all, the clerk was rude w/no smile, happy greeting, "Welcome to the Marriott...", the most somber face to look at. My room was not ready. Had to wait 40 mins. Instead of being more apologetic & offered us a drink or snack whole we waited, which by the way I had my 85yr old mother...
I just got home from an overnight stay at the Courtyard by Marriott Briarcliff in Kansas City, MO. First of all, the clerk was rude w/no smile, happy greeting, "Welcome to the Marriott...", the most somber face to look at. My room was not ready. Had to wait 40 mins. Instead of being more apologetic & offered us a drink or snack whole we waited, which by the way I had my 85yr old mother w/me she was, too, busy coming up w/ all kinds of excuses. It isn't my concern the hotel was sold out the night before. She charged me $30.00 more than what my email confirmation stated. She charged me for a drink that I did not remove from the snack area. She did not run over the charges of my bill when I was checking in. I discovered the $180.00 charge that should have been $150.00 on my online back account. I asked when the manager would be in so to speak with & she said "tomorrow". Checkout time the next day, I was asked how my stay was & I said I had some issues but my elderly mother was already getting anxious so I would have to call later that day. The clerk offered me the mgr's business card. I call at 2:55pm & guess what? The Mgr is not in on the weekends. Only works Mon-Fri I was livid. Spoke to the same clerk who gave me the business card & told her why did she not provide me w/that information. From the clerk on Sat to the clerk on Sun, what business etiquette are they following? Shocked as a big female dog. I had never experience this type of business protocol in the last 40 yrs of traveling. She apologized for "insinuating" that the Mgr was in. Are you fricking kidding me? She asked me if I wanted to leave a voice-mail in which I did. You can betcha sweet where the sun don't shine I'll be calling early Monday morning. This is going to be insteresting.
Am 2 weeks from Titanium with Marriott. Stayed at Grande Dunes Marriott in Myrtle Beach on our wayhome to IL from Orlando Sheraton Vistana Resort for 2 wks. No breakfast at Orlando and even tho Grande Dunes had 2 restaurants open, serving breakfast + a breakfast buffet, all they would give me is 1 coupon (none for my husband) per day worth $10 off. Couldn't use both coupons on same day. We left early and...
Am 2 weeks from Titanium with Marriott. Stayed at Grande Dunes Marriott in Myrtle Beach on our wayhome to IL from Orlando Sheraton Vistana Resort for 2 wks. No breakfast at Orlando and even tho Grande Dunes had 2 restaurants open, serving breakfast + a breakfast buffet, all they would give me is 1 coupon (none for my husband) per day worth $10 off. Couldn't use both coupons on same day. We left early and gave back one coupon. They said I'd get points ? ?? We stay 28 nights in Feb. every year plus at least 3 -4 weeks during rest of year. We got $30 a day for 28 days in 2019. Do the math...i was cheated big time. Looking into Hilton offers .
2020 stayed at Marriott and affiliates over 100 nights and accepted failed breakfast/food services. In.ladtc2 months we've stayed in 8 Marriott hotels in 5 states and service is still not there--way below expected levels-- were now staying at Holton and Lowes, etc. Frequest travellers are looking elsewhere quickly--If there watching numbers they would see repeat business is going elsewhere!
The changes Marriott has made to their rewards program remind me of how I felt when I was premier executive at United. I put all my eggs in one basket only to have their service and treatment of customers go into the toilet. I only fly United when I have no other choice. For decades I have put all my eggs into the Marriott Bonvoy program only to get to the same place. I have hundreds of thousands of points accumulated and they are essentially worthless.
I am a titanium lifetime elite member with Marriott. I have only traveled within the US during the pandemic. At first, it was understandable to limit the breakfasts and to realize bars and bistros would be closed. But Marriott took it too far when I stayed at a Marriott property in Cartersville, GA for a state cheerleading competition a couple of months ago. Georgia has been open as a state at least a year in...
I am a titanium lifetime elite member with Marriott. I have only traveled within the US during the pandemic. At first, it was understandable to limit the breakfasts and to realize bars and bistros would be closed. But Marriott took it too far when I stayed at a Marriott property in Cartersville, GA for a state cheerleading competition a couple of months ago. Georgia has been open as a state at least a year in restaurant services. But this particular property still had a closed bar and bistro. It was full to capacity due to the competition. One person working the front desk. They couldn’t even find a wine opener. The hotel was one of the lowest constructed ones that I have ever been in. Tiny rooms......I ordered a king with a pull out sofa. It was a twin pullout not even listed on the website. Noisy rooms.....like no insulation at all. Road noise. Feet noise in the hallway all night and I wan the top floor. I wrote up a survey and the manager never even responded. I am reconsidering staying at Marriotts in future until they come up to par with other hotels. My opinion is that the “pandemic” became an excuse for hotels to lower their standards. Very sad.
Embassy suites did me the same way I only wanted to go there because of the excellent breakfast they used to have all you could eat and I will get me started through the day they claim they had the breakfast I get up in the morning I have a apple and an orange and some hard bread is in prison orange juice this was the Embassy suites in Riverside by the airport in California...
Embassy suites did me the same way I only wanted to go there because of the excellent breakfast they used to have all you could eat and I will get me started through the day they claim they had the breakfast I get up in the morning I have a apple and an orange and some hard bread is in prison orange juice this was the Embassy suites in Riverside by the airport in California all trash the room was nice but it wasn’t what I promised I felt bamboozled I would’ve never made the reservation if they said it wasn’t serving breakfast and happy hour
As a Titanium Life, Ambassador elite Marriott member, I have to say that even corporate owned Marriott locations have not held up their standards as we reopen the USA. I traveled throughout the pandemic and never stopped, so it did get horrific at some locations. It doesn't help when local Marriott staff mistaken me for their Ambassador term used for employees. However, I agree there has been slim interest in offering rewards and breakfast consistently...
As a Titanium Life, Ambassador elite Marriott member, I have to say that even corporate owned Marriott locations have not held up their standards as we reopen the USA. I traveled throughout the pandemic and never stopped, so it did get horrific at some locations. It doesn't help when local Marriott staff mistaken me for their Ambassador term used for employees. However, I agree there has been slim interest in offering rewards and breakfast consistently across brands. I was just at a corporate owned courtyard wherein staff couldn't understand their own $10 daily food credit program and charged me for the breakfast. I also have Hyatt, Hilton. Hilton is looking pretty good.... Hyatt just doesn't have enough properties for me.
How come if services at Marriots are so dismal because lack of staff during this pandemic, are we as customers still paying the same rates pre pandemic? I don't mind having less amenities etc. But it kinda sucks the rates are not lowered. Customers are definitely being taken advantage of.
Marriott's lack of a consistent cancelation policy is a deal breaker. Hilton will be getting my business going forward.
Stayed 6 weeks at Marriott in Folsom, CA. Brown bag breakfast every day was granola bar and an apple...no variation and no credit for lack of breakfast they were not able to provide. Housekeeping once a week only upon request. Did not provide trash bags and other amenities to last week until next housekeeping service. Staff did not offer Bonvoy perks program...had to request. Furniture was unbelievably bad. I had to move my own recliner...
Stayed 6 weeks at Marriott in Folsom, CA. Brown bag breakfast every day was granola bar and an apple...no variation and no credit for lack of breakfast they were not able to provide. Housekeeping once a week only upon request. Did not provide trash bags and other amenities to last week until next housekeeping service. Staff did not offer Bonvoy perks program...had to request. Furniture was unbelievably bad. I had to move my own recliner in to survive. No pool facility available. Full price charged at $200/day. Marriott wanted to charge hefty fee to park. Confusion over parking fee. Unable to use printer when needed. Printer did not work. Not the service I expected.
We stayed at a Marriott in Atlanta in the beginning of June 2021. It said it would serve continental breakfast which consisted of some small pre packaged gas station muffins and pastries, orange juice and coffee from plastic cubs and small packs of cereal.
They charge $115 per night!
Never again!
The only place I stayed during the pandemic was a Best Western motel in Silicon Valley in late April.
Because California restrictions were still so strict, I didn't expect anything in terms of breakfast (the location has traditionally provided a "full" self-service option with a couple of hot entrees, DIY waffles, varieties of cold cereals, breads, fruit, beverages, etc., and the entire dining area was completely closed), so was surprised that they provided a pre-packed...
The only place I stayed during the pandemic was a Best Western motel in Silicon Valley in late April.
Because California restrictions were still so strict, I didn't expect anything in terms of breakfast (the location has traditionally provided a "full" self-service option with a couple of hot entrees, DIY waffles, varieties of cold cereals, breads, fruit, beverages, etc., and the entire dining area was completely closed), so was surprised that they provided a pre-packed "grab-and-go bag with a blueberry muffin, a breakfast bar, a sanitarily-wrapped apple and a 12-oz. bottle of water).
My only complaint (considering the restrictions) is that--over my 7-day stay, there was no variation in the offerings. It would have been nice to have some rotation with other muffin and breakfast bar flavors, bananas and oranges, etc.
(Since there were also no dining-in restaurant options at the time, I supplemented the bag with yogurt and other items from a nearby grocery.)
These are first world problems. I have never spent more than 20 on breakfast in my lifetime. What about all the people with limited incomes?
We stayed at a Hampton Inn in NY and when we went to breakfast there was hardly anything left because they had section 8 living there and they hate all the food. Never returned after that!
WELL TO START I, STOOD IN A COUPLE OF THESE HOTEL IN THE FIRST ONE IN NEWARK, NEW JERSEY THEY DID SERVED ME, WELL HALFWAY, WHERE THE OTHE ONE IN ELIZABETH, NJ THEY PUSHED MY WIFE AND I, SOME KINDA BOX BREAKFAST A REAL TURN OFF THE THE OVER PRICES DRINK AND CHIPS. IN THEIR LOBBY STORE. GOOD LUCK FOR FUTURE STAY. NOT HAPPENING...
Terrible. That's All I have to say...
I agree. I have status in Hyatt and Lifetime Titanium in Bonvoy currently Ambassador status. I stayed over 100 nights this year at Marriott properties and the value of elite status is zero. Breakfast was a muffin, a yogurt, a banana in a to go bag with coffee. No juice fruit or anything. Hyatt provided me, Globalist, with a cooked breakfast and even apologized for not being able to do more. At one property they...
I agree. I have status in Hyatt and Lifetime Titanium in Bonvoy currently Ambassador status. I stayed over 100 nights this year at Marriott properties and the value of elite status is zero. Breakfast was a muffin, a yogurt, a banana in a to go bag with coffee. No juice fruit or anything. Hyatt provided me, Globalist, with a cooked breakfast and even apologized for not being able to do more. At one property they waived the $60 a night parking fee, at another offered two free drinks at the bar nightly, one property offered free room service breakfast. I stay in hotels 200+ days a year and my loyalty for Marriott is waning. They do not even offer bonuses for members staying many nights a year anymore. Sorry to say Marriott Bonvoy ranks behind Hyatt and Hilton for service to its elite members.
I stayed at the Marriott on a Travel Assignment in Macon Georgia, I had to fight for my points, Breakfast, Availability, and error charges On my card all the time. Even charged,me a night stay to hold my luggage. Very dissatisfied with the way I was treated there I refused to extend my Assignment. Sorry Marriott I deserve better especially from a 5 star hotel
I recently stayed at a Marriott (Farfield?) in Manchester Massachusetts for one night .they had a nice cold breakfast option in the morning (free) Drove 2 hours to a Courtyard Marriott in Billrica Mass and they had no breakfast ,restaurant closed, charged for morning coffee and never had any housekeeping service.i finally asked after 4 days and they said you have to request housekeeping because of covid .this is just taking advantage of covid and...
I recently stayed at a Marriott (Farfield?) in Manchester Massachusetts for one night .they had a nice cold breakfast option in the morning (free) Drove 2 hours to a Courtyard Marriott in Billrica Mass and they had no breakfast ,restaurant closed, charged for morning coffee and never had any housekeeping service.i finally asked after 4 days and they said you have to request housekeeping because of covid .this is just taking advantage of covid and saving Marriott money .I was very dissatisfied with the overall service also.the front desk was also closed intermittently so you couldn.t buy anything from the little snack shop either
I spend on average 200+ nights per year at Marriott across middle east Asia and Australia and the service at my diamond+ level is incredible...now during the pandemic I cannot say what is the status of the Marriott lounge for breakfast but my past experience the Marriott services in North America is one thing and elsewhere is something different..just like airlines..
At a very recent Marriott stay I was offered a choice between breakfast from the restaurant menu or points the first morning of my stay but had to go to the front desk and ask for a voucher the second morning. They were in the midst of explaining that Elite breakfast was only for some levels when they looked up my account and handed me the vouchers. We were able to order off the resturant menus so it was great!
This is a wonderful example of how American business no longer knows how to do business. They are far too distracted with virtue signaling and trying to get a seat at the "cool kids table" in our society to notice they treat their customers like crap.
And this is your biggest worry? Millions of people are about to be evicted after covid.
Enjoy your eggs. SMH
I've stayed at the Marriott TownePlace Suites for 9 months straight and haven't received one breakfast or one credit. And I am a Titanium Elite guest. They don't even seem to care. Device there's horrible.
Actually Marriott has not given up at all it’s qualities and great experience for the guests in all brands well maintained through out of the pandemic period
The brand portfolio is large but well managed and they have proper control over every aspect
Thank god action is finally being taken to restore the important things in life. With all that people have suffered through during this pandemic, I feel missing a free breakfast MAY not be the worst
I've stayed at my Marriott in Dover Delaware and quite frankly the breakfast options suck. I would like to see them have some more options
We spent 6 nights at 3 different marriotts in April. One had a restaurant open and offered a 15% discount to hotel guests. One offered frozen product muffin and juice and coffee. The third offered a choice between microwaveable breakfast burritos or ham and egg breakfast bagels and juice. None were acceptable to me as breakfast or of a quality that I was Williston eat. Instead we opted for nearby fast food breakfast where at...
We spent 6 nights at 3 different marriotts in April. One had a restaurant open and offered a 15% discount to hotel guests. One offered frozen product muffin and juice and coffee. The third offered a choice between microwaveable breakfast burritos or ham and egg breakfast bagels and juice. None were acceptable to me as breakfast or of a quality that I was Williston eat. Instead we opted for nearby fast food breakfast where at least we got freshly prepared hot food with other options
Stayed at a Fairfield Inn (Medical Center) in Amarillo, Texas from June 7-June 11. "Breakfast" consisted of a small basket of muffins, some cereal boxes and a small fridge with some milk and juice. One morning, I came down at 6:15 AM (service between 6 & 10)- Coffee pot was empty, muffins gone and no body gave a damn. Don't even get me started on the ants in my original room and the lack of...
Stayed at a Fairfield Inn (Medical Center) in Amarillo, Texas from June 7-June 11. "Breakfast" consisted of a small basket of muffins, some cereal boxes and a small fridge with some milk and juice. One morning, I came down at 6:15 AM (service between 6 & 10)- Coffee pot was empty, muffins gone and no body gave a damn. Don't even get me started on the ants in my original room and the lack of a lamp and chair in the replacement room that I did not get until the next day. Marriott is getting a 2 page letter with pictures about this most miserable experience that I have ever gotten at any Marriott property!
Marriott is run by wannabe elite MBAs that only care about the bottom line. We have stayed in Marriotts in Orlando and Scottsdale and have noticed that Marriott has used COVID as an excuse to raise prices while taking things away from their customers.
I wholeheartedly agree with the response that Marriott is no longer a hotelier, but a greedy bookkeeper collecting percentages from franchises.
My company has contracts with Marriott for various reasons, but I stay with Hyatt whenever possible
I haven’t been able to do late check outs -like once before as a Platinum Titanium Elite member. When will this come back?
After relocating to Oregon to start Superpower School, we have been bumping from one long term stay hotel to another for a month finding a permanent address. During our travels, we have stayed a week at a time at two different Marriott Bonvoy extended stay hotels. Each meal experience was minimized to the point where we just stopped picking it up. What we didn't understand was how they could still charge full price for amenities...
After relocating to Oregon to start Superpower School, we have been bumping from one long term stay hotel to another for a month finding a permanent address. During our travels, we have stayed a week at a time at two different Marriott Bonvoy extended stay hotels. Each meal experience was minimized to the point where we just stopped picking it up. What we didn't understand was how they could still charge full price for amenities that were not included. All the services we expect to access were closed, so shouldn't that reflect a discount? We count on the food during travel, especially mid-pandemic.
We have since switched to VRBO options to ensure a kitchen.
This is the most poorly written lie of an article. It's a slam piece & just blatantly untrue for many Marriott properties.
Just because there are a few Hotels under the Marriott umbrella that may or may not be operating to the Brand Standards, does not mean they are all. I've worked for Marriott for many Years under many Brands within the Portfolio. Quality Assurance is very real, brand compliance is very much expected...
This is the most poorly written lie of an article. It's a slam piece & just blatantly untrue for many Marriott properties.
Just because there are a few Hotels under the Marriott umbrella that may or may not be operating to the Brand Standards, does not mean they are all. I've worked for Marriott for many Years under many Brands within the Portfolio. Quality Assurance is very real, brand compliance is very much expected & consistency across the board is required.
Marriott International is the largest hospitality company Worldwide for a reason. The Elite Member benefits are carried out according to each brand. I think the issue is many Elite Members interpret themselves to all be of Ambassador Elite status & think they are privy to those benefits; they are not. It's sad to see such a slam piece, especially when the things noted are not based on facts.
Marriott Hotel never provided any breakfast at all, while my staying. I pay more than any Elite member pay for their staying. Price stared at $139 per night plus additional charges and as you extend your stay prices raise incredibly. by June 15 2021 they were charging me $289 dollars plus additional charges with no breakfast, dinner or beverage at all only free coffee. They charge an additional $50 for room service which it doesn't...
Marriott Hotel never provided any breakfast at all, while my staying. I pay more than any Elite member pay for their staying. Price stared at $139 per night plus additional charges and as you extend your stay prices raise incredibly. by June 15 2021 they were charging me $289 dollars plus additional charges with no breakfast, dinner or beverage at all only free coffee. They charge an additional $50 for room service which it doesn't be reimbursed to your account when not used. They're customer service is very good but some workers have to be retrained on how to treat guesses. Olga I. Jaime
Stayed at Balt North Sheraton. I’m BonVoy Platinum Elite Lifetime. The concierge lounge was closed so we got $10 card to use at Starsux coffee shop off lobby. This past weekend they had many families in for a lax tournament. You can imagine the line across the lobby as the two idiots manning the shop couldn’t count to 20 without taking shoes off. Unfortunately, this has been the rule over the past few years with Marriott properties.
How about I send 20K a year on Airbnb than with Marriott so they don’t even have to provide to me the continental breakfast as benefit?
This is America for you. Focus on profits and bottom line over experience for customers. Fire staff and burnout the few left that give a damn. Get profits for shareholders by cutting services. Ruin the guest experience. I hate giving loyal guests crappy packaged bagged meals when they are paying 200-300 a night. Give them real silverware, warm food from a chef that cares. Sad that most 4 star hotels here would barely pass as...
This is America for you. Focus on profits and bottom line over experience for customers. Fire staff and burnout the few left that give a damn. Get profits for shareholders by cutting services. Ruin the guest experience. I hate giving loyal guests crappy packaged bagged meals when they are paying 200-300 a night. Give them real silverware, warm food from a chef that cares. Sad that most 4 star hotels here would barely pass as 2-3 stars in Asian countries and Europe. I stay at 80-120$ a night hotels now as marriott and Hilton mean nothing than paying an extra 200$ markup because it had the name marriott or hilton attached. Beds are the same service is usually the same and I'm less disappointed when it only costs 100 versus 400. Keep staying at your overpriced properties and keep firing the staff that know how to take care of loyal guests. Gut your program.
I’ve been an elite member for 20+ yrs and I will not book any future hotel reservations with Marriott. I was given no breakfast preference when I stayed at the Sheraton in Hoboken, NJ.
Yes recently I stayed at the Sring Hill Suites Sacramento Natomas Airport Hotel. Very nice Hotel , ok service. There on extended stay which was great and very much appreciated. Breakfast was a grab and go bag. No hot food served . You could get a muffin or a pastry bepending on the day served, a fruit: apple, orange or banana, a small cup yogurt and sometimes a single serve cold cereal with a pint...
Yes recently I stayed at the Sring Hill Suites Sacramento Natomas Airport Hotel. Very nice Hotel , ok service. There on extended stay which was great and very much appreciated. Breakfast was a grab and go bag. No hot food served . You could get a muffin or a pastry bepending on the day served, a fruit: apple, orange or banana, a small cup yogurt and sometimes a single serve cold cereal with a pint milk, I even received soured milk! With no exchange!!! If you asked for extra ....well you should not ask. Had hot coffee/tea only at the breakfast hours. Never was I offered vouchers or credits to use toward the Breakfast buffet when it was to reopen. And the little store they have is ok but the prices are way over the top!!!
I suggest talking with the duty manger when there is a discrepancy at the time of the problem. Increasingly I think trying to work such issues out directly with hotel staff that have FULL control to rectify the situation would achieve a better result than complaining to corporate. Marriott corporate is increasingly unhelpful, but I received much better benefits or compensation when dealing internally in the hotel.
We stayed at the Marriott San Diego and over the memorial weekend and had an awful time was quoted 1 price charged another told by the manager he said he could change it but he choose not to.... worst time we have ever had...
Games didn't start with the Pandemic. For years we've had to fight for our perks at many hotels in the US. Most hotels around the world treat ELITES much better. We were once given the President's Suite at the Prince de Galles in Paris. Albeit by mistake. They even apologized for not giving us the whole apt,but the actual President of France was using it for a presser. Trianon Palace next to the gardens always...
Games didn't start with the Pandemic. For years we've had to fight for our perks at many hotels in the US. Most hotels around the world treat ELITES much better. We were once given the President's Suite at the Prince de Galles in Paris. Albeit by mistake. They even apologized for not giving us the whole apt,but the actual President of France was using it for a presser. Trianon Palace next to the gardens always gave us a Suite and breakfast in their Michelin Starred restaurant. You just need to make friends with the staff. The difference is that hotel workers in Europe consider their work a profession way more often than in the US. you can come back 10yrs later and be recognized by the same staff. Sadly this fabulous hotel that used to be owned by the Moonies is now a Hilton. Just canceled our September reservation because of bad treatment by a belligerent Sup after being on hold for a full 2hrs. I just wanted to change my reservation. As far as being denied an upgrade I just call the front desk's bluff and call Platinum Concierge to see if all Suites are sold out or I go to the website and show them what is available. That used to work well with SPG but not so well with Bonvoy. I truly feel badly for mom and pop owners but the owner on this blog who owns several hotels I don't consider a m and p owner. I say if you are short staffed go in and cook breakfast for your guests. That's what I did when I owned restaurants. You do what you have to do to keep your customers happy and coming back. Pretty harsh advice hunh? Well hospitality is a pretty harsh business right now. As I mentioned in a previous post the Princeton Westin we just stayed at had a full hot buffet. Not so good but at least they tried. I was told that during the week they do grab and go and if they are well booked on the weekend they do the full monty. We can all appreciate what the industry is going through right now. But don't try to tell me that they can't provide a decent breakfast. I am sure people have noticed the huge amount of increase in room rates. If they have been able to survive this long theywill make it back soon enough. And if they treat ELITES right we will help them prosper.
A month ago I stayed at a Residence Inn in PA. Restaurant was closed but grab and go options were available. 2 weeks later I stated at the Delta Marriott and their restaurant was also closed. NO breakfast offered to guests save the Starbucks counter and Market with items for sale. These hotels need to stop making excuses and start offering their guests breakfast again....or at least compensation points.
right on -- I have the highest status and awarded no value fir breakfast almost nothing at their highest end products. Shame shame on Marriott corp., I feel taken by being loyal to the brand with almost 1500 nights since 1987.
It is their corp. administration for the fault. The merger a couple of years ago has made the higher end products a mess with breakfast. Their attitude is indifference towards loyalty. I doubt if management reads these reviews.
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Here we go catering to the rich When are going to stop kissing their asses
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I've been extended stay at a Marriott TownePlace Suites hotel for nearly 2 years and since the covid restrictions went into place the hotel went to he'll in a hand basket !!!
Not cleaning extended stay suites, not cleaning the hotel properly, not repairing things and not bringing the breakfast buffet back.
Stale bagels and yogurt has been their offering to the guests.
Pot smoking allowed in rooms as well as large...
I've been extended stay at a Marriott TownePlace Suites hotel for nearly 2 years and since the covid restrictions went into place the hotel went to he'll in a hand basket !!!
Not cleaning extended stay suites, not cleaning the hotel properly, not repairing things and not bringing the breakfast buffet back.
Stale bagels and yogurt has been their offering to the guests.
Pot smoking allowed in rooms as well as large parties in rooms until all hours.
Only recently has there been an attempt to get control over the pot use on property and the large groups in rooms for 4 maximum people.
Believe me after my stay ends I will never stay at a Marriott property again.
I am also Titanium and asked to choose between points or breakfast which is not anything but coffee or muffin, no one is preparing anything so likely not to get a real choice. Another stay had "to go" and people could just grab bagged items, yogurt, milk, some type of frozen biscuit to microwave. Others working nearby hotel could come over and grab plenty of it "to go " and no one was watching the...
I am also Titanium and asked to choose between points or breakfast which is not anything but coffee or muffin, no one is preparing anything so likely not to get a real choice. Another stay had "to go" and people could just grab bagged items, yogurt, milk, some type of frozen biscuit to microwave. Others working nearby hotel could come over and grab plenty of it "to go " and no one was watching the items.
No changing linen, must take care of your room and get towels when you put yours out. However. no pricing differences for doing less for you and it is just plain unkind and greedy.
Would have been good to upgrade those who cannot get any other credits, and allow one to use these points without telling you, you cannot due to hotels not being able to accommodate. They cannot give you much but do not want you using points earned.
Found mattresses in poor condition and require someone to look for when these require changing. My last stay the mattress was lopsided and my back paid for it the next day..
Bonvoy needs to improve their way of treating their Elite and Higher clients who gave them their loyalty for a specific reason, not to get less than.
We were in town for a funeral at Peru, IL on June 1, 2021. They posted a sign saying their breakfast buffet was closed. It said to ask the front desk for a frozen breakfast muffin or sandwich. It was gross. Very disappointing!
In 2020, while Hyatt was running a campaign of "double tier nights" (stay 1 night, get 2 tier nights), we booked several weekends at two Hyatt hotels in San Francisco as staycations. Both Hyatt Centric Fisherman's Wharf and Hyatt Park Central in the downtown were very serious about the breakfast benefit for their Globalists. Even though their restaurants were closed, they both offered generous cash credits (to order from their own kitchen, or to purchase...
In 2020, while Hyatt was running a campaign of "double tier nights" (stay 1 night, get 2 tier nights), we booked several weekends at two Hyatt hotels in San Francisco as staycations. Both Hyatt Centric Fisherman's Wharf and Hyatt Park Central in the downtown were very serious about the breakfast benefit for their Globalists. Even though their restaurants were closed, they both offered generous cash credits (to order from their own kitchen, or to purchase at their lobby store), enough to feed two adult men with some food (like cookies or sandwiches) to spare as light lunches.
In the past two years, I was both Hyatt's Globalist member and Marriott's Platinum member, and stayed at hotels of both brands (but more at Hyatt). I do agree with some comments about Hyatt is much more consistent than Marriott in their member benefits.
I am Hilton 2 million lifetime. Marriott breakfasts are a joke. Hampton inns are better than 90 percent of the property’s. A sham…
I have been offered an apple in a bag or granola.. We spend good money
Breakfast offerings was the final straw on the first night of our honeymoon at Marriott North Conway, in New Hampshire! After driving 2 hours from Maine, it was unpleasant surprise after unpleasant surprise! My husband bragged for years about his elite and premium status with the hotel chain and was therefore left with egg on his face after our check in. Firstly, we were followed to the parking lot outside by the rooms manager, who...
Breakfast offerings was the final straw on the first night of our honeymoon at Marriott North Conway, in New Hampshire! After driving 2 hours from Maine, it was unpleasant surprise after unpleasant surprise! My husband bragged for years about his elite and premium status with the hotel chain and was therefore left with egg on his face after our check in. Firstly, we were followed to the parking lot outside by the rooms manager, who then advised us that the fireplace room that my husband had booked for our wedding night was oversold so we were placed in a Family suite with two Queen beds! Wow..nice for a newlywed couple. Exactly what we'd want, to sleep in separate beds on our wedding night. My husband's attempt at explaining the specific reason for booking a room with a fireplace was met with this response.
"We have a firepit on the outdoor patio". The room smelt like it hadn't been serviced in awhile. One small bar of soap. Insufficient towels and....it over looked what seemed to be a dog pound next door over a torn down fence at the rear of the property. Very romantic!!
My husband's letter and email to the hotel's manager was never even acknowledged much less responded to. To say that he was disappointed with the treatment is an understatement. As for me, a former guest services manager of a high end, multi billion dollar resort in the Caribbean, I muzzled my true response so as to not add any additional shame and burden to.my husband's feelings of having failed to make our first night as man and wife memorable.
Sorely disappointed since we've jumped back into traveling. We are Titanium Bonvoy members and MVCI owners. Service has been sadly quite poor. All 3 hotels we recently stayed at either didn't have breakfast and offered poor excuses (didn't get the delivery of the food order) or lacked an array of foods. Oatmeal was a watery slop, no milk or juices, no breads, reheated eggs that we so unappealing, no coffee or creamer and I could...
Sorely disappointed since we've jumped back into traveling. We are Titanium Bonvoy members and MVCI owners. Service has been sadly quite poor. All 3 hotels we recently stayed at either didn't have breakfast and offered poor excuses (didn't get the delivery of the food order) or lacked an array of foods. Oatmeal was a watery slop, no milk or juices, no breads, reheated eggs that we so unappealing, no coffee or creamer and I could go on. We complained to Marriott directly and were told the hotel/resort would contact us. They email to say the are sorry and ask us what they should do. What??? That is not service. Marriott is no longer exceeding our expectations. After years of loyalty, they are not hiring individuals who understand service. We are extremely frustrated! Hoping Marriott will honestly address this ASAP...so far...NOT! NO MORE EXCUSES!
My family and I recently stayed at a Residence Inn in Richmond, they offered breakfast but no buffet and mostly grab and go. In all fairness the selection was good but nothing was hot or warmed. We had to take it back to our suite and put it in the microwave. Someone should do something about transparency on the websites too. I make it a point to call prior to and verify amenities on the...
My family and I recently stayed at a Residence Inn in Richmond, they offered breakfast but no buffet and mostly grab and go. In all fairness the selection was good but nothing was hot or warmed. We had to take it back to our suite and put it in the microwave. Someone should do something about transparency on the websites too. I make it a point to call prior to and verify amenities on the websites. Many still say "hot buffet breakfast" but when you arrive it's something completely different. Not cool!
I have been in a Courtyard Marriott since May 10th and will be there until July 5th. It’s been horrible. They have no staff at the bistro as they call it. Most of the food is microwaved. I get a coffee card on some mornings!
I have stayed a several Marriotts during the pandemic. All have offered very poor dining options. I can understand this at the start of the nightmare but not several months later.
However I have generally had good experiences. And the rooms have been clean and well appointed.
I stayed at the Marriott at Newark Liberty Airport last week and it was without a doubt the most unfortunate hotel experience for several years. There was...
I have stayed a several Marriotts during the pandemic. All have offered very poor dining options. I can understand this at the start of the nightmare but not several months later.
However I have generally had good experiences. And the rooms have been clean and well appointed.
I stayed at the Marriott at Newark Liberty Airport last week and it was without a doubt the most unfortunate hotel experience for several years. There was one restaurant open with limited capacity. There was always a Q as the hotel was very busy. But the kicker was after failing to get a table I had a drink in the lobby. They would not serve in the lobby so I stood at the bar with several others to order a drink. The bartender eventually said last orders and then ‘that’s it I am finished’ so no drink and no apology. Appalling.
I'm at 72 nights so far this year with Marriott and I have another 90 nights to stay this year. If the level of service does not get better, I will have to change programs. The last two hotels have had minimal staffs with no rooms available and not offering daily cleaning in the day age is crazy! I understand domestically some states unemployment benefits are more than the pay,, well pay better,. I'm willing...
I'm at 72 nights so far this year with Marriott and I have another 90 nights to stay this year. If the level of service does not get better, I will have to change programs. The last two hotels have had minimal staffs with no rooms available and not offering daily cleaning in the day age is crazy! I understand domestically some states unemployment benefits are more than the pay,, well pay better,. I'm willing to pay more for services you use to offer to help bring people back. I have been offered sack breakfasts for quite some time now and this practice needs to end, now that more if not all hotels are offering some form of a hot breakfast. Also, never having a room to be upgraded to is beyond out of hand. Don't bother offering me that option then when I can never get an upgrade. They have alot to learn and Hilton isn't any better. I may need to check out Hyatt????
Hotelier here. First and foremost, every market is different. While there has been increased traffic, in our part of the world the only thing to return to pre-pandemic levels is the customer expectations. The occupancy level and average rate in our market are only at about half of what they would normally be, with still no real sign that significant market segments are set to return. To expect all hotels and their ownership groups to...
Hotelier here. First and foremost, every market is different. While there has been increased traffic, in our part of the world the only thing to return to pre-pandemic levels is the customer expectations. The occupancy level and average rate in our market are only at about half of what they would normally be, with still no real sign that significant market segments are set to return. To expect all hotels and their ownership groups to perform at exactly the same level of monetary loss just so you can pretend you deserve something more in this world than you actually do shows the level of delusion that so many of you people possess. Those of us that operate hotels have no problem - and will be more than glad to provide - excellent customer service and play our part in creating unique and special experiences for travelers with our traditional full array of tools at our disposal....when that time comes. Understand we are ALL still limited not by greedy profit margin ownership groups but by the fact that the TRAVELERS HAVE NOT ALL RETURNED. Stop crying like petulant children because you got some gracious resort somewhere that comped you ridiculous amounts of money because of the slightest little inconvenience you faced and not every single establishment in every corner of the country is able to do the same thing. All we tell our guests is to bear with us during this time and try to provide them with whatever we are able to at the fullest of capabilities, and do so with a smile on our faces while we silently cringe that we never have a guest like any of you that are passing judgements that impact our very lives and ability to feed our own families.
Really disappointed in them taking advantage of the situation. I’ll go elsewhere if I don’t get the special care . What’s the point ? If I want a cut rate experience I’ll stay a cut rate lower priced option.
The only breakfast I have been offered at Marriott in the last year is a paper bag with an orange juice cup and a muffin. Neither of those fit my keto lifestyle. I finally stayed at a Marriott last week that at least had eggs and sausage.
As a former operations manager for a reputable franchises management company I can confirm and deny a few things. At this point in my life I am now only on property as a line level associate with a very good relationship with on property management and I'm keeping a finger on the pulse of things via LinkedIn, the wise pineapple, colleagues, and Facebook hospitality groups.
The biggest issue guest are going to encounter is...
As a former operations manager for a reputable franchises management company I can confirm and deny a few things. At this point in my life I am now only on property as a line level associate with a very good relationship with on property management and I'm keeping a finger on the pulse of things via LinkedIn, the wise pineapple, colleagues, and Facebook hospitality groups.
The biggest issue guest are going to encounter is lack of staff and it's not for the lack of pay. A full service sister property of mine in my same market held a job fair a month ago. Only 40 RSVPs and out of those 4 showed up. 3 got hired....only for the front desk since those were the only applications. I was told just yesterday that one has already quit. There are GMs particularly on the select service end that are working 7 days a week 12-16 hours a day because they can not get anyone to stay. This is where service amenities are going to suffer as a handful of people can only be in so many places at the same time.
I know restaurants who's ownerships have flat out said they are not reopening until 2022. While occupancy is on the rise, it's still only in select markets and it's not cost effective for these markets who haven't rebounded to pay people to stand around for 5 covers max a night.
I can't speak to the corporate level as it's well beyond my purview, but I can say as an industry we miss our guests, our hearts bleed for the industry, and we want nothing more than to serve. That said it might not be the smoothest transition back to norm. Some properties might do things maliciously or cautiously but rest assure that the majority of us want to do the right thing.
All lounges closed. Only compensation is 1000 points per day and no maid service. I’m a lifetime Titanium and seriously thinking about trying Hyatt again.
I'd love to see something like this for Hilton. Their Diamond member benefit for breakfast has seen all of the same problems listed in this article. It's incredibly frustrating. I'm glad to hear Marriott is doing something about it, though.
Well they may have stopped the full breakfast option and to date haven't restarted as instructed. However they have offered muffins, breakfast bars, oatmeal, yogurt, juice and coffee in the morning with some locations even offered a microwavable breakfast burrito. But hopefully that change that as of July 1st but we'll see.
I just stayed at a Comfort Inn suites. Very clean, pool open, pleasant staff and wonderful fully stocked breakfast. Fully serviceable room with refrigerator, microwave, sink with coffee maker. No membership required, no elite status required. I have stayed at Marriott for seminars. No breakfast although I am a registered elite member. Sketchy cleanliness, iffy internet. Lucky to have refrigerator in room, no microwave. But I did pay more money for the Marriott privilege.
I just stayed at a Comfort Inn suites. Very clean, pool open, pleasant staff and wonderful fully stocked breakfast. Fully serviceable room with refrigerator, microwave, sink with coffee maker. No membership required, no elite status required. I have stayed at Marriott for seminars. No breakfast although I am a registered elite member. Sketchy cleanliness, iffy internet. Lucky to have refrigerator in room, no microwave. But I did pay more money for the Marriott privilege.
Since last night year every Marriot on the east coast gave me paper bag
Breakfast .,.........juice , ,or orange and a muffin.
Disgraceful and embarrassing
They could have given seriously points that matter or gift cards for local breakfast. Especially since I was paying the price for my breakfast
We stayed at a Residence Inn this fall and were really dismayed to discover they weren't offering any kind of breakfast at all. And there was no forewarning so we had to make a late night trip to the grocery store inn order to feed our kids the next morning. Nothing was offered in return. At a different Residence Inn during the summer, they offered brown bag breakfasts that had things like pastries and yogurt.
I understand due to the pandemic, many habits were changed. But advertising breakfast is included and get just coffee tea oj with pastries through me way off. So I welcome a bigger menu moving forward.
We’ve traveled all through the pandemics.... No breakfast anywhere. Last stay at Hilton, we actually got breakfast! No daily housekeeping though! The properties are saving money yet charging more for their rooms.
Don't get me started with Marriott and how the quality of rooms and elite members status has gone down. The continental breakfast is a joke. I've stayed at other hotel chains of less quality and they offered hot breakfast to their guest to go. Marriott I know you can do better.
I'm over hotels and other large corporations overstating the "Covid pandemic" as an excuse for every sevice they've cut down or discontinued so that they can keep the 1 Percenters and heavy stockholders pockets full and happy. They did the same thing during the recession and post Sept. 11th. They continue to keep services limited long after time these services should be brought back. When times get tough for corporations, it's the customers and employees...
I'm over hotels and other large corporations overstating the "Covid pandemic" as an excuse for every sevice they've cut down or discontinued so that they can keep the 1 Percenters and heavy stockholders pockets full and happy. They did the same thing during the recession and post Sept. 11th. They continue to keep services limited long after time these services should be brought back. When times get tough for corporations, it's the customers and employees who have to take the brunt of the negative impact with higher prices for consumers and increased work loads for employees with no further compensation. American corrupted corporate greed at work.
I'm s lifetime Titanium member and a Marriott rewards member fpr 31 years. To say I've been a satisfied customer would be an understatement. Now here comes the "However"..... I'm just back frlm a trip that involved "four for four" in closed swimming pools. The excuses ranged from vague to laughable. This comes after a trip just last month where Marriott went "two for two" in closed concierge lounges. Including one property where the bellman...
I'm s lifetime Titanium member and a Marriott rewards member fpr 31 years. To say I've been a satisfied customer would be an understatement. Now here comes the "However"..... I'm just back frlm a trip that involved "four for four" in closed swimming pools. The excuses ranged from vague to laughable. This comes after a trip just last month where Marriott went "two for two" in closed concierge lounges. Including one property where the bellman was telling me that they were at 98% occupany during my stay. I'm sensitive to the effects of the catch-all cop out of saying the word "pandemic" as the excuse for devaluation of benefits. But not so much when the room rates I'm paying are at or above pre-pandemic levels. That includes paying for my stays with similarly devalued points. As a customer and fan of Marriott for more than three decades my genuinine concern....for the first time in the history of my business relationship....is that what I'm starting to see is the new normal. "Say it isn't so"!
Wow! I will switch to Hyatt. I get yogurt and muffins. I've spent over $100k and nothing near what you're getting. I was reduced from titanium to platinum for not staying required amount of nights 2020. EVERYTHING was closed. Now it's opening again EVERYTHING is booked.
Here is an odd one: Titanium Elite benefit breakfast was offered to me in Cub floor lounge at Renaissance in Providence last Thursday. The catch: Breakfast closed at 8 a.m. Hotel restaurant is still closed " due to pandemic" No breakfast option at hotel or nearby after 8 a.m.
In April we stayed 4 nights at a Springhill Suites in Charleston SC which was to include a buffet breakfast. I like the buffet because I am diabetic and therefore I can select appropriate foods. When we arrived for breakfast we were greeted to an empty buffet and handed a sack lunch with a Danish or muffin and an apple juice box—not good choices for a diabetic. The week before we stayed at a Residence...
In April we stayed 4 nights at a Springhill Suites in Charleston SC which was to include a buffet breakfast. I like the buffet because I am diabetic and therefore I can select appropriate foods. When we arrived for breakfast we were greeted to an empty buffet and handed a sack lunch with a Danish or muffin and an apple juice box—not good choices for a diabetic. The week before we stayed at a Residence Inn in North Carolina where we were offered a complete buffet with food available for diabetics. There was obviously no consistency among Marriott properties.
My husband and I are loyal to Marriot but their crappy coffee,, cold High calorie high sugar muffin, mini cereal bar and child size apple juice are death to a diabetic! We need the breakfast back to make our OWN healthy choices.
We are relocating to Dallas from Qatar and have been at the Renaissance Hotel on Stemmons Fwy, Dallas for over 40 days. It has been the worst experience ever. We are global travelers and very seasoned travelers. The service we have had here as Platinum members has been short of a nightmare. With several of the phone receptionists being down right rude and unprofessional, not to mention poor customer service and communication skills. They have...
We are relocating to Dallas from Qatar and have been at the Renaissance Hotel on Stemmons Fwy, Dallas for over 40 days. It has been the worst experience ever. We are global travelers and very seasoned travelers. The service we have had here as Platinum members has been short of a nightmare. With several of the phone receptionists being down right rude and unprofessional, not to mention poor customer service and communication skills. They have been confrontational, lack of willingness to accommodate and stated to me that "our request was not even worth bothering her manager. " My request was for a roll our bed for 2 nights. Our granddaughters were joining us age 5 and 9. The front desk assistant said no, but I'll send you a pack and play, that should accommodate you for a few days. I was shocked. When I voiced my disagreement, I was told to feel free to move to another hotel.
The house cleaning staff are careless, when changing our bed, my necklace was somehow blown off of the nightstand. When I reported it missing and hat I was going to call the authorities, I asked to see the staff and the vaccume bag. After a short time, the housekeeping manager appeared and the soon another lady appeared with my necklace. Then another lady came with the vaccume bag. Now I don't let anyone in the room. We just exchange towels and trash.
I don't recommend you come here. The guests are loud and inconsiderate on the weekends. When you call downstairs they tell you that they cannot control the guests. As far as the breakfasts, we grew tired of the one day voucher one day not accepted, we have resorted to eating out. I will be glad when our home is ready and we can move out of this hotel.
We are seriously going to switch to Hilton or the Hyatt after 30 years of being a Marriott member. Such a disappointment. Shame on you Marriott Boncoy and your staff!!!
It has been RIDICULOUS! I have staying Marriott since 2009 its sad to see them influx prices yet not have fresh stocked coffee and tea. No breakfast at most locations and the few that do offer it, the breakfast is TRASH!! Some muffins or a pork sausage and cup of yogurt. Yet they list breakfast as a amenity. Pools closed or look as if they haven't been cleaned. No towels offered. Everything has been blamed...
It has been RIDICULOUS! I have staying Marriott since 2009 its sad to see them influx prices yet not have fresh stocked coffee and tea. No breakfast at most locations and the few that do offer it, the breakfast is TRASH!! Some muffins or a pork sausage and cup of yogurt. Yet they list breakfast as a amenity. Pools closed or look as if they haven't been cleaned. No towels offered. Everything has been blamed on the PANDEMIC! Why do I need to request room service? And the skimping on bathroom essentials is outrageous. They are starting to resemble a motel yet higher than many elite hotels. I find it funny how their bars and shops remained wide open , but the perks all were shut down or scarce due to the pandemic! Haha nice try Marriott! All you've done is make many of us explore better options! Just look at your reviews! Sad because I use to brag on the prestigiousness of certain Marriott locations. Not anymore.
We have not recieved anything for the past 2 years we stay alot at Marriott in tn. Nothing
Never received anything from Marriott when I stayed last summer. Nothing was opened but the cafe. Never offered breakfast and was told I could not exchange points for other items such as beverages.
The room was dirty and had sex stains on the bed sheets and papers on the floor...all I received from was a "sorry". Covid was is full swing and Marriott was dirty
Second time I've had issues with them.
I am a stay or two away from hitting lifetime ambassador level. I have traveled all year as Titanium Elite... I have always loved the Marriott brand. However, the customer service, treatment and perks have greatly diminished. I think breakfast is the least of their concerns. My last stay at the Virgin Islands was literally horrific, food, room, cleanliness... complaints go nowhere. This was a 5 star resort?
Even getting daily water was an issue...
I am a stay or two away from hitting lifetime ambassador level. I have traveled all year as Titanium Elite... I have always loved the Marriott brand. However, the customer service, treatment and perks have greatly diminished. I think breakfast is the least of their concerns. My last stay at the Virgin Islands was literally horrific, food, room, cleanliness... complaints go nowhere. This was a 5 star resort?
Even getting daily water was an issue at Courtyard.. Las Olas, Ft Lauderdale Beach, FL. At $500 a night that is uncalled for. This only 6 weeks ago when everything in FL was open and hotels was packed.
They are very close to losing our business completely. Very disheartening....
One of my largest issues with Marriott as an ambassador status member are hotels not honoring room upgrades!! The hotel always has a bigger more expensive room available for me if I'm willing to pay for it, but if not they never upgrade me as is represented by Marriott as one of my status perks. Starting to consider giving my business to a different hotel chain.
Giving Marriott $20K+ in a normal year is basically lighting money on fire - you can definitely do better
We have been really disappointed in how the franchisees are running things to the point that now we are staying elsewhere when we travel. I've complained to Marriott about specific properties. Some of those people responded in the smaller markets, in the large metro markets not a word from the franchisee. I really do not think they care for us but Marriott does. It is time to apply pressure to Marriott to get their franchisees...
We have been really disappointed in how the franchisees are running things to the point that now we are staying elsewhere when we travel. I've complained to Marriott about specific properties. Some of those people responded in the smaller markets, in the large metro markets not a word from the franchisee. I really do not think they care for us but Marriott does. It is time to apply pressure to Marriott to get their franchisees to perform or run the risk of running off a Titanium Ellite member. We can go elsewhere quite easily.
FWIW, the places we have the worst issues and Marriott labeled properties. Others such as Element and other newly acquired properties are performing to expected standards.
I stayed n received coffee n muffin and a fruit n granola bar at no charge , but had to pay 15.00 dollars for egg n muffin.
Hotels are business just like a car dealership or like Walmart. They are in it for the money not just because they love giving you services. The membership is to attract more people to the brand. If the hotel keeps giving it will simply close and you as consumers will pay double if not triple for the same trip you made three or four years ago.
You guys forget to mention that most of...
Hotels are business just like a car dealership or like Walmart. They are in it for the money not just because they love giving you services. The membership is to attract more people to the brand. If the hotel keeps giving it will simply close and you as consumers will pay double if not triple for the same trip you made three or four years ago.
You guys forget to mention that most of Marriott hotels are franchised. It cost to run a hotel. The people who provide the service are getting $11 and $12 an hour to take your crap. As an elite, you deserve to receive your benefits such as access to the lounge if you are platinum, titanium or ambassador. You also have guaranteed room type and protected from being relocated if the hotel is sold out. You get arrival points or voucher. However many people abuse this service by sending their employees to check in under their status to receive the benefits or they make a big deal if the hotel try to charge for the extra 10 people joining the elite member for breakfast or the lounge. The benefit is for the elite member not for the entire people in the member's orbit. And for those who give low ratings please rethink it again because you're putting the entire hotel in danger to lose their franchise flag which means you lose the benefit you keep bragging about. For your information only 9/10 or 10/10 count as positive survey and anything less is negative, so the next time you rate a business please put your ego aside and rate the actual service by providing constructive feedback because hotels will read it and correct any issues related to their service but please don't rate 1 because you didn't like the view or other silly things like that.
I have stayed at numerous Marriott in the past year. I can only describe their “breakfast bags” as an insult to value and food in general. Bottle of water and a granola bar, sometimes a very small packaged muffin. This was true at ALL of them. We started staying at B&B’s and Hilton’s, even though I have a surpass card. There were other problems with rooms, etc. Seems like corporate is not overseeing the chain.
As of a two years ago I became Diamond for Life at Hilton and as a constant traveling manufacturers rep I am still traveling supporting essential industries. I truly am disappointed with Hilton's corporate stance. Hilton Honors benefits has become a joke property to property with Hampton Inns doing a better job than a Doubletree or Embassy let alone a flagship Hilton. I have found success supporting local restaurants for breakfast. Take the points and...
As of a two years ago I became Diamond for Life at Hilton and as a constant traveling manufacturers rep I am still traveling supporting essential industries. I truly am disappointed with Hilton's corporate stance. Hilton Honors benefits has become a joke property to property with Hampton Inns doing a better job than a Doubletree or Embassy let alone a flagship Hilton. I have found success supporting local restaurants for breakfast. Take the points and not the breakfast. Hilton Hotels will lose as my 200 plus nights per year to other hotels and local restaurants. Even when they open restaurant inhouse I won't be eating any meals. It is my personal biases about how poorly they have treated my loyalty. Diamond at Hyatt here I come again.
My stay at Residence Inn in Oxnard Cal I got a cut down boxed breakfast nothing like buffet they used to have. No more hospitality in eve. and room service only every 5 days. Charging more getting less.
Gold member for over 18 yrs. No breakfast mention at all. Only get breakfast at Residence Inn. Nothing at Sheraton New Orleans
I stayed 4 days at a Marriott property last week. I was told breakfast was from 6-9. A small fridge with yogurt, a few sandwiches, bananas that were brown, a tiny basket of cereals and nasty coffee. No juice. I was very disappointed.
At one Marriott you select from the breakfast menu from behind a barrier. The kitchen staff then prepare your items and call your name when your order is ready. It was a lot of extra work for their staff. I really appreciated their attempts to provide breakfast while keeping others safe. 2 thumbs up for the staff of the Fairfield Inn in Cumberland Maryland.
It’s a mixed bag with Marriott. I’m Titanium and have to give credit where credit is due. I recently took my family to the Westin Chattanooga (TN) over Memorial Day weekend. I got two rooms for my parents and my kids and us and used points. The service couldn’t have been better. I was actually blown away because my expectations have been lowered so much over time. They asked how many of us were staying...
It’s a mixed bag with Marriott. I’m Titanium and have to give credit where credit is due. I recently took my family to the Westin Chattanooga (TN) over Memorial Day weekend. I got two rooms for my parents and my kids and us and used points. The service couldn’t have been better. I was actually blown away because my expectations have been lowered so much over time. They asked how many of us were staying when I checked in and gave each of us (7) certificates for a full sit down breakfast. It was delicious too. I valued that at about $120.
That same weekend we headed down to the Atlanta Marriott Marquis where I paid cash for 3 rooms for the same group. Indifferent service at first which turned to rude by the end of the stay. (They first tried to deny a late checkout request….without explanation or apology). We got a coffee and muffin voucher (2 per room) for each night of the stay at the lobby Starbucks. Not nearly as valuable and it didn’t matter that we had my three kids staying in one room together—they got 2 muffins.
The whole thing is just very inconsistent, such that it is hard to value elite status anymore. Is it worth pursuing and having…?
Legacy Starwood vs. legacy Marriott makes a difference...still some semblance of the superior SPG guest culture at some properties
This happened in Malaysia as well, the newly refurbished JW Marriott in Kuala Lumpur was open for booking in the website and the marriott bonvoy app for the past 6 months but due to my dismay, they relocate all the guests to the super old Ritz Carlton which doesn't have dine in breakfast nor club lounge since its Ritzzzz Carlton. The JW Marriott KL walked most of the guests without giving ultimate guarantee reservation as...
This happened in Malaysia as well, the newly refurbished JW Marriott in Kuala Lumpur was open for booking in the website and the marriott bonvoy app for the past 6 months but due to my dismay, they relocate all the guests to the super old Ritz Carlton which doesn't have dine in breakfast nor club lounge since its Ritzzzz Carlton. The JW Marriott KL walked most of the guests without giving ultimate guarantee reservation as promised in the Marriott Bonvoy program despite being open for booking. I was one of the unfortunate guests and was told that I am lucky to get a new room in the nearby hotel. They are still open for booking as for now till year end but no open for guests to stay. I have contacted the Marriott Bonvoy to resolve this but seems like the HQ can't overpower the JW Marriott KL, which is a surprise to me because JW Marriott took advantage of the pandemic to cut cost. Westin KL also did the same for the club lounge benefit by cutting down all the choices including drinks to miserable one glass per guests. They even had the audacity to charge coffee and tea on my visit in the lounge as a titanium elite member. I was told once, when there is a pandemic, hospitality and management especially top notch hotels should work even harder to retain their elite members by providing even more but looks like I am wrong this time. I am disappointed.
In Sarasota, in Novemeber of 2020, we were given a brown paper sack with a muffin and a bottle of water.
We just spent 3 nights at the courtyard by Marriott in Louisville Kentucky this past weekend. While other hotels in the immediate area were doing hot lunches this one was still doing cold cereal and yogurt and coffee as a grab and go breakfast. When I asked for any alternatives they suggested that I purchased something from their mini good store. Possibly customer I thought that would be very poor customer relations on their part.
Sometime during the pandemic they stopped offering Elite Gold members breakfast and now only offer it for Platinum. They never told me. Boy was I pissed when I checked into a Marriott hotel and found out
Stayed at a Marriott bonvoy location in Monroe Louisiana . False advertisment at it's finest. States that the bar bistro would be open ...along with breakfast. NOPE! The entire stay was a disaster. Still waiting to hear back from corporate.
I am a lifetime Platinum with Marriott. Inconsistencies in every aspect .. hotels making their own "game rules", blaming pandemic YET, prices are 33% higher now than pre covid, bagged breakfast, coffee not offered before 0600, etc. No expectations BUT totally agree .. other brands have slowly been bringing back benefits. I'm at a fully booked hotel right now and pool still closed but no real explanation as to why.
Hotels are now understaffed...
I am a lifetime Platinum with Marriott. Inconsistencies in every aspect .. hotels making their own "game rules", blaming pandemic YET, prices are 33% higher now than pre covid, bagged breakfast, coffee not offered before 0600, etc. No expectations BUT totally agree .. other brands have slowly been bringing back benefits. I'm at a fully booked hotel right now and pool still closed but no real explanation as to why.
Hotels are now understaffed and rooms not being freshened or cleaned on daily basis unless you yourself request it
Your location
FYI they didn't even offer points in exchange.
Courtyard by Marriott Pittsburgh Washington/Meadow Lands
1800 Tanger Blvd, Washington, PA 15301
Hotel
Tim R
335 points
a day ago
I rented this Marriott and it was $130 per night. I was there for 4 days. I feel that this location is one that does not cater to their platinum elite members and to be honest with you,...
Your location
FYI they didn't even offer points in exchange.
Courtyard by Marriott Pittsburgh Washington/Meadow Lands
1800 Tanger Blvd, Washington, PA 15301
Hotel
Tim R
335 points
a day ago
I rented this Marriott and it was $130 per night. I was there for 4 days. I feel that this location is one that does not cater to their platinum elite members and to be honest with you, I felt it was overpriced. I will not stay here again not because it wasn't clean when I checked in but for the following reasons: 1. They did not plan on cleaning or servicing the room for my 4 day stay. 2. There was no one on site for most of the stay, you always had to look for someone. 3. They did not offer any breakfast items and the coffee was cold everytime I tried it. 4. I had to ask for shampoo or room items. 5. I also had to request room service. 6. This hotel caters to long term oil field workers and even though plenty full, treats a platinum guest as a long term guest. I could have stayed at 1/2 the rate and received better service. 7. The rooms dis not have usb chargers anywhere to be found, a standard pretty. I had to sit in the lobby while my phone charged enough to go somewhere.
Response from the owner 23 hours ago
Dear Tim Rudzinski,
I’m sorry that you did not find us to be a good value and that our service was lacking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. We will continue to adjust our amenities as we move through the pandemic and your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your detailed review with us. We hope to better serve you in the brighter days ahead.
Sincerely,
Aaron Workman
General Manager
Stayed at Marriott Miami airport and I'm a lifetime platinum elite. The lounge was closed and was traveling with my two sons ages 9 and 11. They would only comp 2 meals so had to order something for the little one. Pancake+fruit+milk = $18.
Also, Courtyard Santa Fe NM offered $10 breakfast credit per stay (4 days $10 credit) while Courtyard Corpus Christi offered $10 per person, max $20, per day (3 days, $60...
Stayed at Marriott Miami airport and I'm a lifetime platinum elite. The lounge was closed and was traveling with my two sons ages 9 and 11. They would only comp 2 meals so had to order something for the little one. Pancake+fruit+milk = $18.
Also, Courtyard Santa Fe NM offered $10 breakfast credit per stay (4 days $10 credit) while Courtyard Corpus Christi offered $10 per person, max $20, per day (3 days, $60 credit). Huge difference.
I was explaining to my kids how the term "I've been Bonvoyed" is derogatory these days.
The real reason this article did not comment on is the fact that those who work in the restaurant in their hotel are the lowest paid employees (except for chefs). This trend is throughout the hospitality and fast food restaurant industry. STOP PAYING SLAVE WAGES..WHICH ARE ZERO..ELIMINATE ALL THE BRUTES IN MANAGEMENT then hotel guest can enjoy a breakfast buffet
I'm just tired of Marriott. I shouldn't have to wonder if a hotel is being compliant with Marriott policies. Part of being a chain is that there is a minimal set of standards that exist across that chain. I don't fault the individual hotels-they are like kids that test the parent to see how much they can get away with. In this case, the parent isn't active in the parenting role. I'm booked with other...
I'm just tired of Marriott. I shouldn't have to wonder if a hotel is being compliant with Marriott policies. Part of being a chain is that there is a minimal set of standards that exist across that chain. I don't fault the individual hotels-they are like kids that test the parent to see how much they can get away with. In this case, the parent isn't active in the parenting role. I'm booked with other hotel chains for the rest of the year, so hopefully thats enough time for Marriott to decide if they want business travels back.
Nearly every hotel we stayed at during the pandemic had pathetic breakfast offerings. It was very apparent that the “no breakfast” or “breakfast in a bag” had nothing to do with safety and EVERYTHING to do with convenience- for them!
I stayed at two Marriott properties recently. I was offered breakfast or 750 points. I also stayed at Hilton and was given $26 breakfast in restaurant or room service to replace the closed lounge.
Grande Bretagne in Athens treated us to a spectacular breakfast each morning last weekend. I used my husband's Bonvoy # to use his points but they noted I was platinum and upgraded the room with breakfast. Top notch experience and gorgeous hotel.
I stayed to nights downtown Indianapolis sad play all that money and cant get breakfast
I am a lifetime Platinum Elite. I stayed at the Courtyard in Sedona in Nov 2020 and recently, 6/2021, at one in Austin, Tx. Such inconsistency... Sedona gave me a daily $20 credit at the bistro for breakfast and/or wine. They were fully open. Austin Courtyard just reopened their Bistro 3 days before I arrived. I received a $10 credit and their choices were expensive, different from their standard and horrible. My breakfast sandwich was...
I am a lifetime Platinum Elite. I stayed at the Courtyard in Sedona in Nov 2020 and recently, 6/2021, at one in Austin, Tx. Such inconsistency... Sedona gave me a daily $20 credit at the bistro for breakfast and/or wine. They were fully open. Austin Courtyard just reopened their Bistro 3 days before I arrived. I received a $10 credit and their choices were expensive, different from their standard and horrible. My breakfast sandwich was suppose to have avocado as listed and they didnt have any, the brioche bun was stale. They didnt reduce the price when I asked about it.
I also stayed at a Marriot hotel in Austin. The concierge was still closed at the end of May this year. They provided a limited hot breakfast only until 9:30a. They did tell me that I was free to grab any snacks & drinks from the market.... that was nice. Such inconsistency within the same brand.... and not close to the quality now that they are reopening.... particularly at my stays in Texas.
As others have said there isn't a breakfast benefit at Courtyard. You get a $10 per person credit for something from the bistro or the pantry. So $20 if you tell the front desk there are two people in your room. At most properties the Courtyard $10 credit isn't enough for one person to have a breakfast.
Much of the inconsistency is because of Marriott's model. It doesn't manage most of its hotels. Most hotels aren't just owned by franchisees but they're managed by the franchisee or a third-party management company. While McDonald's uses the same franchise model, McDonald's seems to have much higher standards for its franchisees than Marriott. Probably because Marriott has too many brands. Imagine McDonald's and then 25 other McDonald's branded restaurants, each with different standards or guidelines.
Much of the inconsistency is because of Marriott's model. It doesn't manage most of its hotels. Most hotels aren't just owned by franchisees but they're managed by the franchisee or a third-party management company. While McDonald's uses the same franchise model, McDonald's seems to have much higher standards for its franchisees than Marriott. Probably because Marriott has too many brands. Imagine McDonald's and then 25 other McDonald's branded restaurants, each with different standards or guidelines.
Courtyard Santa Fe NM offered $10 breakfast credit per stay (4 days $10 credit) while Courtyard Corpus Christi offered $10 per person, max $20, per day (3 days, $60 credit). Huge difference.
$10 credit was just enough for a breakfast sandwich ($6.50) and coffee ($2.15).
As always, just remember, Courtyard is the worst property in the Marriott portfolio - full service pricing and limited service benefits
I personally don't see why all reward members aren't allowed breakfast, titanium, silver, gold it shouldn't matter !! Once restaurants opened they should've made sure that their guest were fed!!! I don't have that status but I am a Reward holder and I've stayed several times this month and last month and felt degraded to be given a Bag with So Called Breakfast !! And the staff at one place was so rude she was...
I personally don't see why all reward members aren't allowed breakfast, titanium, silver, gold it shouldn't matter !! Once restaurants opened they should've made sure that their guest were fed!!! I don't have that status but I am a Reward holder and I've stayed several times this month and last month and felt degraded to be given a Bag with So Called Breakfast !! And the staff at one place was so rude she was slamming our food down. When I stay at a Marriott it's because I feel it's one of the best of the best. So I've been told you're only a silver reward hold out loud and I couldn't get the complimentary breakfast. Again degraded in front of others. Marriott fix this please.
Because at some properties that would literally be 300 guests. That's why some properties are cheap. They have made the decision that providing a breakfast that retails for $15-$20 to elite status guests is too expensive even though they're buying eggs for maybe $0.50 each. I have stayed at 200-room hotels during the pandemic in which 50 guests are ambassador or titanium.
I have noticed that it is only in USA that the hotel groups like Marriott. Hilton etc play stinking games in terms of providing free breakfast and other amenities to elite members. Every else in the world, they have been as gracious as they used to be. I just returned from a business trip to Istanbul and stayed in the JW Marriott hotel. We received free breakfast every day plus an extra 750 points each...
I have noticed that it is only in USA that the hotel groups like Marriott. Hilton etc play stinking games in terms of providing free breakfast and other amenities to elite members. Every else in the world, they have been as gracious as they used to be. I just returned from a business trip to Istanbul and stayed in the JW Marriott hotel. We received free breakfast every day plus an extra 750 points each day in lieu of the closed executive lounge. The same happened in the Waldorf Astoria in Ras Al Khaima
I think it's a combination of several reasons:
1) Marriott manages a plurality of its full-service branded properties outside North America, especially in Asia and the Middle East. So it's more likely the "good" properties in these places are actually Marriott-managed.
2) These are competitive markets in which the big brands also compete against brands that don't have huge market share in North America. So there's more incentive to provide things and compete. Accor...
I think it's a combination of several reasons:
1) Marriott manages a plurality of its full-service branded properties outside North America, especially in Asia and the Middle East. So it's more likely the "good" properties in these places are actually Marriott-managed.
2) These are competitive markets in which the big brands also compete against brands that don't have huge market share in North America. So there's more incentive to provide things and compete. Accor and IHG's Intercontinental come to mind as brands that don't have a big presence in the US but are players against JW Marriott, Hilton's Conrad, etc. internationally.
3) Some of these other countries don't have high labor costs and can provide more amenities and more services than a hotel in an expensive US labor market.
I was not given a choice the hotel just said they were giving points. This happened 2 or 3 times. I’m getting very frustrated with Marriott. I have time share property and they have cut down on how many people can stay at some properties it made it so we had to pay are maintenance fees but couldn’t get a reservation because they were all ready booked. Marriott used care about owners and customer not anymore
not great for sure scrambled eggs and sausage not the best grade either...
EVERY DAY!!!
the same thing
We visited the Marriott Resort & Spa in Myrtle Beach last month. They have actually stopped serving the seasoned potatoes and put some plain tasting potatoes in their place. It was very dissatisfying to us because even if we didn't stay at the Marriott we would eat their for breakfast because of those seasoned potatoes. They told us it was a cooperate decision. Bad decision for them. They loose $40-$80 a table because we usaully...
We visited the Marriott Resort & Spa in Myrtle Beach last month. They have actually stopped serving the seasoned potatoes and put some plain tasting potatoes in their place. It was very dissatisfying to us because even if we didn't stay at the Marriott we would eat their for breakfast because of those seasoned potatoes. They told us it was a cooperate decision. Bad decision for them. They loose $40-$80 a table because we usaully bring friends and the like the potatoes as well. Request they bring the seasoned potatoes back.
This post and comments have been so helpful. I've been Hilton Diamond for a few years and feel so shafted during and since the pandemic with their games and some hotels down right substandard service. Reading here several comments praising Hyatt I'll have to give them a try. I knew Marriot was playing games too.
I can't even conceive of breakfast being that expensive. No offense to ya'll, but sounds like a bunch of rich pricks bitching about success. Poor buggers. That's a suck way of living, and pretentious as hell, when a lot of us have nothing. No one hiring, bitching about not having people, but won't hire. Working our asses of to just live in any way possible. Y'all suck. Got AC? We don't. Got a hose, and...
I can't even conceive of breakfast being that expensive. No offense to ya'll, but sounds like a bunch of rich pricks bitching about success. Poor buggers. That's a suck way of living, and pretentious as hell, when a lot of us have nothing. No one hiring, bitching about not having people, but won't hire. Working our asses of to just live in any way possible. Y'all suck. Got AC? We don't. Got a hose, and a creek. Got food? We don't. Gotta scramble for gas money for charity. Oh, next? My tax dollars pay for - your ass. Goes to niggers in the hood and illegals. You're all idiots. No clue what life is. Come here - cut wood with me, for the fire place to cut gas prices, the whole family and cats cuddled staying warm-ish. I'm not hiding my mouth anymore, to hell with this crud. Ever use the free gas from the oven to heat the house and crack windows so as not to get carbon monoxide poisoning? Yep. Ever stomped your clothes to wash them while you shower? I have. Ever put the damned dirty dishes in, the ones you had to use versus stealing stuff from Meijer? No?
Posers. Losers. You do not know life. You suck. Look in the mirror - what have you done? Over the course of years I've never fallen - close. But not. Always had backups. Always, even now, two houses and 4 cars. They're all crap, but, they function. Eat from cans from the food pantry. Food. It works. This crap needs to stop. You rich bickers need to take a moment and think, buttholes. We make the world go around. The little ones. You profit.
Communism.
I fight. And I have people who believe the same way. You are on notice. Start being civil. Consequences are due.
I understand these are tough times financially but your racist vitriol has no place in this forum. Again, I am empathetic to your struggles of putting food on the table but if your life is so abysmal how in the heck do you have the time, interest or internet to read/respond to this forum of travel and luxury if you're struggling to keep your cats warm? Odd choice of a niche blog to capture your...
I understand these are tough times financially but your racist vitriol has no place in this forum. Again, I am empathetic to your struggles of putting food on the table but if your life is so abysmal how in the heck do you have the time, interest or internet to read/respond to this forum of travel and luxury if you're struggling to keep your cats warm? Odd choice of a niche blog to capture your interest or entertainment. I hope things get better for you and your family, HATE is never answer.
Jackson Waterson, what is your racist ass doing on this site?
I've been vastly underwhelmed by Marriott's Platinum Elite benefits these last few years. I'm on track to reach Titanium this year but without any tokens of appreciation it will be an end of my 12 year loyalty.
Had a weekend stay at JW Marriott Nashville last weekend. Was provided a voucher for breakfast good for lobby restaurant or in-room dining. Room service indicated that voucher had $48 value and ordered $90 worth of breakfast items. Pleasantly surprised when balance was not billed to room!
Lifetime Titanium with seven stays so far in 2921. Crystal City Marriott had the lounge open for breakfast with the nice coffee and buffet breakfast (served). The other Marriott, also in Virginia had a closed lounge and restaurant and offered nothing. Charleston Renaissance also had closed lounge and restaurant and offered 750 points or one meal item in the coffee shop (but no coffee). Autograph offered a meal in the restaurant. AC Greenville offered a...
Lifetime Titanium with seven stays so far in 2921. Crystal City Marriott had the lounge open for breakfast with the nice coffee and buffet breakfast (served). The other Marriott, also in Virginia had a closed lounge and restaurant and offered nothing. Charleston Renaissance also had closed lounge and restaurant and offered 750 points or one meal item in the coffee shop (but no coffee). Autograph offered a meal in the restaurant. AC Greenville offered a nice self service buffet. California Residence Inn had to-go frozen sandwiches and pastries and the Fairfield had its normal sub-par breakfast. The worst offering was a full Marriott and a Renaissance. I feel that Marriott should do something for what their local properties did under the excuse of COVID There was nothing in my booking info or pre-arrival about lounges and restaurants being closed.
Marriott has been nickel and dime for years with elites. I might make Titanium this year, but not because I want it...this is by default. For example, I smelled raw sewerage coming from the JW Marriott lobby in Austin, lounge closed and no breakfast offered...not that I wanted to eat with that smell. No cheaper rate for covid, either. Marriott response? We apologize for the inconvenience...no points, nothing. Typical.
Hyatt is the best right now...
Marriott has been nickel and dime for years with elites. I might make Titanium this year, but not because I want it...this is by default. For example, I smelled raw sewerage coming from the JW Marriott lobby in Austin, lounge closed and no breakfast offered...not that I wanted to eat with that smell. No cheaper rate for covid, either. Marriott response? We apologize for the inconvenience...no points, nothing. Typical.
Hyatt is the best right now and more consistent. If only they served some of the markets I am in.
I am multi-year Platinum Elite with Marriott. A faithful since 2010. My wife and I stayed at the JW Marriott Los Cabo’s in April. We were given a “Continental Breakfast” amenity which carried a $15 per person / $30 max credit. The breakfast was fruit and bread. Sad. I recently completed the Hyatt Globalist challenge this year and have been itching to try another hotel brand. We recently stayed at the new Alila Napa Valley...
I am multi-year Platinum Elite with Marriott. A faithful since 2010. My wife and I stayed at the JW Marriott Los Cabo’s in April. We were given a “Continental Breakfast” amenity which carried a $15 per person / $30 max credit. The breakfast was fruit and bread. Sad. I recently completed the Hyatt Globalist challenge this year and have been itching to try another hotel brand. We recently stayed at the new Alila Napa Valley and received an unlimited amount. We ate our faces off…. To my surprised, they even covered the tip. Wow. Needless to say, I have multiple Hyatt trips planned. Hyatt gets how to treat elites, and now I know what all the fuss is about. Sorry Marriott, get it together.
Hopefully you understand some states like Arizona has gone trough hell trying to keep there quality. Every department has been running a skeleton crew. Know body wants to work. So the poor souls that are working the double shifts. Are being harrassed by guest who dont understand hotels are doing there best. But the occipancy is still not back for hotels to profit like they did before. I see people work till they cant take it anymore, its really tuff out there.
I stay in Marriott hotels about every other week, most places are offering points with no option for breakfast. And the few that have offered a breakfast option are simply offering items out of a very limited café menu at $10 per day which doesn’t cover the cost of even a muffin and a coffee. Very disappointing.
For reference, I am a platinum member that is only six days away from titanium level.
“Many hotels have been playing games with breakfast for those with elite status, presumably motivated by an attempt to cut costs.”
What in gods name does this mean? Is this supposed to be journalism? Of COURSE it’s to cut costs- hotel travel dropped unprecedentedly low, and if you haven’t noticed staff has not returned to the industry either. Also how outrageously entitled must you be to keep saying “playing breakfast games” as if you’re owed...
“Many hotels have been playing games with breakfast for those with elite status, presumably motivated by an attempt to cut costs.”
What in gods name does this mean? Is this supposed to be journalism? Of COURSE it’s to cut costs- hotel travel dropped unprecedentedly low, and if you haven’t noticed staff has not returned to the industry either. Also how outrageously entitled must you be to keep saying “playing breakfast games” as if you’re owed a free breakfast at the cost of all else. Vote with your dollars, if you’re unhappy with a product stay elsewhere: that’s how capitalism works!
We stayed at Springhill Suites 2 months ago and they normally have a full breakfast complimentary the same as Fairfied Inn and Suites and both have cut back and now has a modified version. They did have the waffle maker out but no eggs or sausage or bacon. Thats im use to from Marriot for their lower hotels so i was quite disappointed.
I stayed at the Nashville Marriott and was charged for bottled water and was granted a mere $10 food voucher....absured and disrespetful that have earned our Lifetime Platinum status through years of stays.
Ironically, I was treated better at a coutyard in west lafayette Indiana!!!
It’s about time! We experienced pretty poor services last month at Westin DFW. As a Platinum Elite, I didn’t receive room upgrade even thought there were better rooms showing up in their inventory for the exact date of our stay. We even changed our reservation from Westin Las Colinas because they told us that their lounge and restaurants were not open at that time and their coffee house won’t provide any breakfast for Elite benefit,...
It’s about time! We experienced pretty poor services last month at Westin DFW. As a Platinum Elite, I didn’t receive room upgrade even thought there were better rooms showing up in their inventory for the exact date of our stay. We even changed our reservation from Westin Las Colinas because they told us that their lounge and restaurants were not open at that time and their coffee house won’t provide any breakfast for Elite benefit, Westin DFW was pretty much the same thing. Yes, their lounge was “open” but it was unmanned and the breakfast options were muffins, granola bars, packed juice, water, yogurt etc. something you would grab at the gas station for road trip. I acquired Platinum status for 2021 from Amex Bonvoy Brilliant card sign up, but for $450 annual fee, this benefit is pretty much a rip off deals. I am qualified for Platinum for 2022 thanks to promo / bonus for the stay earlier this year but I am thinking of going back to IHG or Hyatt for 2022. Marriott Platinum is pretty overrated especially for “free breakfast” and “lounge access” stand point.
We went to Marriott hotel
In Surfers Paradise where we have stayed since it opened twice a year. In March 2o21. And the breakfast was served in dining room and also in rooms no problems as always
Delicious going back this. August highly desirable .
Spent the weekend at Marriott Gaslamp hotel. Offered a card to get a to go box at the restaurant. Oatmeal was hard as a rock on day 1 and breakfast burrito was so small on day 2 that I had to go get breakfast after the breakfast at the broken yoke just next to the hotel. Don’t mind them saying they are closed and give me the points or something else but hate having the...
Spent the weekend at Marriott Gaslamp hotel. Offered a card to get a to go box at the restaurant. Oatmeal was hard as a rock on day 1 and breakfast burrito was so small on day 2 that I had to go get breakfast after the breakfast at the broken yoke just next to the hotel. Don’t mind them saying they are closed and give me the points or something else but hate having the hope of something decent for being in such a place to be disappointed. Next time will stay at the Marquis or Renaissance as overall experience was not food just starting each day.
I'm in Oklahoma City 3 days a week for work and the buffet has been discontinued during the pandemic but an alternative was a sausage egg and cheese bagel with juice. Now that restrictions are lifting they have gotten some of their staff back and now have a hot breakfast consisting of scrambled eggs, sausage and bacon with breakfast potatoes and biscuits. They have an excellent staff and will be great to see them all again..
I stayed in a Marriott no food or drink services offered. The points they gave me wouldn't even cover a meal. However they would allow delivery people to bring food to the hotel made no sense. No room service. No perks or just basic services you would get if you weren't Elite status. I stayed in 2 different ones with the same experience. I won't go back. Ever since they changed to Bonvoy their service...
I stayed in a Marriott no food or drink services offered. The points they gave me wouldn't even cover a meal. However they would allow delivery people to bring food to the hotel made no sense. No room service. No perks or just basic services you would get if you weren't Elite status. I stayed in 2 different ones with the same experience. I won't go back. Ever since they changed to Bonvoy their service has gone down and the Perks are less and less but prices didn't go down. I now use Hyatt. They provide phenomenal service compared to Marriott. I don't care that they are no longer "playing games" they waited too late to fix it in order to keep me.
It's really a sad time in Marriott culture because they used to pride themselves on going the extra mile and being a cut above. I think with the franchise element being added to the brand in recent years, its starting to show its downfall. We need to cut the crap and get back to servicing the customer. This attitude of finding ways to scale back, take zero accountability while doing the bare minimum is going...
It's really a sad time in Marriott culture because they used to pride themselves on going the extra mile and being a cut above. I think with the franchise element being added to the brand in recent years, its starting to show its downfall. We need to cut the crap and get back to servicing the customer. This attitude of finding ways to scale back, take zero accountability while doing the bare minimum is going make Marriott suffer in the end. Hell, give people breakfast! Let's start there!
I have been traveling since November 2020 and the marriott has had their lounge closed but has provided vouchers that covered the order at breakfast no matter what! Unlike some hotels in the past that stipulated the voucher was only for a “continental breakfast”! I welcome the reopening of the lounge, but understand the recovery and occupancy levels that do not make it profitable!
The main value prop of elite status with marriott is the earning bonuses and guaranteed late checkout — I would say there's like a 20-30% chance of actually receiving the other benefits and I bake that into my decision. They're terrible with expectations setting and consistency. However — rooms are generally fine, priced competitively.
Costs equal, this Marriott Titanium member books Hyatt (where I'm a lowly discoverist). Marriott begrudgingly wins my loyalty with slightly cheaper rates...
The main value prop of elite status with marriott is the earning bonuses and guaranteed late checkout — I would say there's like a 20-30% chance of actually receiving the other benefits and I bake that into my decision. They're terrible with expectations setting and consistency. However — rooms are generally fine, priced competitively.
Costs equal, this Marriott Titanium member books Hyatt (where I'm a lowly discoverist). Marriott begrudgingly wins my loyalty with slightly cheaper rates and a larger network. (Even more so during COVID interestingly — I've stayed at a lot of mid-tier hotels (eg. Autograph, Marriott, Westin) for 100-130/night in major cities in California during the pandemic).
I am able to mitigate the lack of consistency by doing some research on a particular Marriott hotel on flyertalk to see the likelyhood of elite benefits offered, but honestly I shouldn't have to.
Breakfast was in a closed lunch bag near the butter/stirs/ coffee and tea. It contained an orange, a very unhealthy choc krispies breakfast bar, a bagel in plastic wrap...i took the bagel out of plastic and toasted it and put butter on it...a plastic knife and napkin was included in bag. I sat alone in dining area near fireplace. On the last day I was offered a jimmy dean instead, I declined. It was fine as opposed to starving.
I am very disappointed with Marriott,. I was a titanium member going into the pandemic. I lost my status because I did not book any rooms during 2020. I would have expected that they would not have taken sny points away during the pandemic when people where not traveling.
JW in Bogota gave me free food at their in house restaurant for 3 meals a day. Great food as well. That was due to the fact that the concierge lounge was closed.
COVID was the great Marriott brand equalizer
No club, breakfast, or points at the Ritz Carlton for my Platinum status At least I got a coffee and a yogurt at the Fairfield
Stayed at Marriott Evergreen recently in Stone Mountain.AWFUL Breakfast and dinner too while I am at it.Tasted and looked liked boxed eggs,frozen biscuits?, I guess ,were bad.Waffles were hard,hard and I am assuming frozen as well because were not palatable l.Bacon and chicken sausage was good.Grits were just ok ,oatmeal was good.I know this is about breakfast but if you dont want to waste money you might want to skip the dinner as well.Like old...
Stayed at Marriott Evergreen recently in Stone Mountain.AWFUL Breakfast and dinner too while I am at it.Tasted and looked liked boxed eggs,frozen biscuits?, I guess ,were bad.Waffles were hard,hard and I am assuming frozen as well because were not palatable l.Bacon and chicken sausage was good.Grits were just ok ,oatmeal was good.I know this is about breakfast but if you dont want to waste money you might want to skip the dinner as well.Like old refrigerated like fried chicken barely room temperature.By the way for breakfast and lunch the food was about room temperature. I actually asked to leave because the food was just to bad and very few options for 22 bucks!
Just stayed 4 nights at the JW Marriott in New Orleans. Hotel gave me 500 pts in lieu of breakfast (lounge was closed). Residence Inn in Monroe Louisiana offered breakfast of prepackaged muffins, orange juice and granola bars (none of which is really healthy). Won't be staying at Marriott properties in the future; we have the same elite status at Hilton. I'll try to stay there instead.
These are the reasons why I love and will always be loyal to Marriott Bonvoy
They always take care of me!
They are the best!
I agree they are amazing
Having stay over 100 nights this year
Truly a very rewarding to their elites
We stayed in Sandestin at the residence inn on Grand Blvd in February in the beginning of March! They were offering grab and go food. They had hot sandwiches each day but the same one every day for 12 days lol And they had fruit, bars, muffins, cereal and juice & coffee. It wasn't bad.
These are the reasons why I love and will always be loyal to Marriott Bonvoy
They always take care of me
Westin Buckhead had no breakfast option at all! Service in May was atrocious. No breakfast, no bar service on weekends after 10pm. Stay away!
Hotels are looking for any way to increase margins even though they received millions via the federal handouts. Chris Nasetta , CEO of Hilton has stated margins must increase. I suspect the brand standards will be relaxed and hotels will become dated and shabby to save on capital expenditures. Nice to hear Hyatt has not short changed their guests. Marriott has always been tight with the buck, expect it to continue. Conventions will not be...
Hotels are looking for any way to increase margins even though they received millions via the federal handouts. Chris Nasetta , CEO of Hilton has stated margins must increase. I suspect the brand standards will be relaxed and hotels will become dated and shabby to save on capital expenditures. Nice to hear Hyatt has not short changed their guests. Marriott has always been tight with the buck, expect it to continue. Conventions will not be back for awhile which will really hurt. Business travel will never hit prior levels so hotels better be sure they keep the ones that are traveling happy.
We recently were in south padre texas at the marriot. 5 nights. I called the evening before and was informed "no one receives a free breakfast" they also denied our platinum for life status for room upgrades and even the option to select which side of the hotel our room was located. But for approximately 500.00 more per night there was an upgraded room available. No money no upgrade.
This goes far beyond breakfast to include the rest of the worthless perks. No upgrades or sugute nights available. It seems every other time i have to come back and ask for the welcome points since many dont even recognize your status. Marriott's true customers are their franchise owners
Three night stay a Marriott Indianapolis and we got 500 points as our Elite benefit. Lounge closed even though we were in a Concierge Level room. No breakfast or beverage credit even though restaurants and lobby bar was open. Would have been nice since breakfast was $45 the first two mornings. We just skipped breakfast the third day, checked out and ate on the road.
At least the AmEx offers on our cards covered the cost of breakfasts.
Stayed at the Kansas City downtown Marriott about a month ago, and they provided us a lovely breakfast buffet or the option of the "all American breakfast"each morning. Coffee was extra, no big deal.
I recently stay at a Westin in Chicago and in Austin, TX. Recently meaning May 2021.
Neither location had breakfast or the lounge open.
The open place open was in Chicago was A small Starbucks Cafe. The coffee didn't taste like Starbucks. This was provided free as a substitute along with a Danish or yogurt. They were out of yogurt.
We stayed at the Marriott in Wichita and were handed a menu with prices when we asked if we were entitled to free breakfast. Come to find out, the block we reserved under was supposed to get free breakfast. We stayed there two nights.
I was at the LeMeridian Santa Monica 2 weekends ago and they wouldn’t give me breakfast with my status because of Covid. However I could buy a breakfast sandwich for $10 . Destination fee was waived when I pointed out the majority of the offerings weren’t available due to Covid cutbacks. But I had to complain. Upgrade confirmed using suite award upgrades.
Courtyard in Canton OH wouldn’t give me a breakfast either but offered...
I was at the LeMeridian Santa Monica 2 weekends ago and they wouldn’t give me breakfast with my status because of Covid. However I could buy a breakfast sandwich for $10 . Destination fee was waived when I pointed out the majority of the offerings weren’t available due to Covid cutbacks. But I had to complain. Upgrade confirmed using suite award upgrades.
Courtyard in Canton OH wouldn’t give me a breakfast either but offered a $10 credit to buy breakfast. No upgrade “available” but I could still book one when I made this last minute booking on the app at 5pm
Hyatt place in Times Square NYC back in the spring, free full hot breakfast.
Hyatt may be the way to go moving forward.
There wasn't any sort of breakfast option offered at all. This at the Ft Smith downtown Marriott. I stayed there because it was supposed to be better. Wish I had stayed at Comfort Inn instead. Will next time....they at least offered breakfast.
We recently stayed at Marriott Riverfront in Savannah, GA. We love the property and staff is very accomodating and cordial. But..
only one option for breakfast. We passed on it. I did ask to purchase 2 cups of coffee and they were $10.00. Most ALL hotels have complimentary coffee. We are Gold Elite.
I am an elite gold member and have stayed at several Marriotts in the area during the pandemic and after the pandemic and needless to say it's just only gotten worse but the prices have only gotten higher. Still no service no blankets bag and go breakfast whenever they feel like making it with a cheese and egg muffin . Yesterday they checked a family into my room and while I'm getting dressed naked a...
I am an elite gold member and have stayed at several Marriotts in the area during the pandemic and after the pandemic and needless to say it's just only gotten worse but the prices have only gotten higher. Still no service no blankets bag and go breakfast whenever they feel like making it with a cheese and egg muffin . Yesterday they checked a family into my room and while I'm getting dressed naked a man and four young children just came into my room I haven't had room service in a week have to walk downstairs and get my own towels and sheets one of the elevators is broken the printer doesn't work no mobile keys just ridiculous. I called Marriott the other day to ask about looking a room with my points in the lady actually hung up on me
I recently stayed 4 nights at the Atlanta Marquis, breakfast was plain coffee & 1 item off Starbucks menu, like a egg sandwich. Line was long every morning, I finally just bought breakfast items. Awful
A few weeks ago, Marriott FLL North opened their restaurant. Lounge is closed - they are going to open a M-Lounge and the lounge on the 14th floor will remained closed. Got $20 credit - enough for one item with tea. Egg items do not include toast, which is extra. So not enough for Juice, toast, etc - items that are standard with the lounge breakfast.
Courtyard Delray Beach - only gave $10 credit...
A few weeks ago, Marriott FLL North opened their restaurant. Lounge is closed - they are going to open a M-Lounge and the lounge on the 14th floor will remained closed. Got $20 credit - enough for one item with tea. Egg items do not include toast, which is extra. So not enough for Juice, toast, etc - items that are standard with the lounge breakfast.
Courtyard Delray Beach - only gave $10 credit in lieu of extra points - just enough for some Bistro items without beverage.
Breakfast at Courtyard has never been an elite benefit. It is $10 per person. So say there are two people in your room.
Sounds like a lot of the complainers who are complaining about us are on corporate accounts and aren't paying for anything. I had to pay for Every penny to get to lifetime ELITE status and so I have a right to be pissed of. I know all of the games that they play and you have to play them right back. Those of you who are waxing poetic about us complainers are arrogant fools who don't know what they are talking about
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As an owner of several hotels I can assure you that most of us are not playing games. My hotels lost hundreds of thousands in 2020. Even though the pandemic looks to be easing, we are still lagging 2019 numbers by double digits. The industry doesn't foresee breaking even until 2022. Remember, limited service hotels don't make a dime on free breakfast. We have the lowest rates and we are expected to give guests free...
As an owner of several hotels I can assure you that most of us are not playing games. My hotels lost hundreds of thousands in 2020. Even though the pandemic looks to be easing, we are still lagging 2019 numbers by double digits. The industry doesn't foresee breaking even until 2022. Remember, limited service hotels don't make a dime on free breakfast. We have the lowest rates and we are expected to give guests free food and internet for $70 bucks a night. It's not that we are playing games, that extra $7k a month that we spend giving you a free breakfast is going to paying our staff that wants to work, paying exorbitant franchise fees etc.. We are still just trying to survive and stay open. Remember a lot of the hotels you stay at are owned by mom and pops. Not big corporations
Hotels are not "playing games." With breakfast. I work at a Marriott. We do not offer limited breakfast because we are trying to cheat the system. We do not have the staff to provide a full breakfast. We do our best with what we've got. As a consumer feel free to choose which hotel you like based on the breakfast options, but it's crazy to me that you think we are trying to cheat the system as some evil hotel tycoon.
Many hotels have indeed been playing these breakfast games (not just Marriott) the hotel managers the chose to use covid as a cost cutting exercise are pathetic and Elite members will have made a mental note of who they are I will gladly spend their money somewhere else in future.
Had very bad experiences with breakfast,also other amenities when the room advertised on the Marriott or even Bonvoy sites it anitually speak on what's to be expected at the hotel, but when you get there after you already have your stays booked you not told that's no breakfast pool(( ITS SAD TO SAY THIS HAS BEEN A ISSUE WITH ME FOR ALMOST A YEAR NOW ,AND ITS STILL BEEN THE SAME ISSUES OVER 3YEARS NOW...
Had very bad experiences with breakfast,also other amenities when the room advertised on the Marriott or even Bonvoy sites it anitually speak on what's to be expected at the hotel, but when you get there after you already have your stays booked you not told that's no breakfast pool(( ITS SAD TO SAY THIS HAS BEEN A ISSUE WITH ME FOR ALMOST A YEAR NOW ,AND ITS STILL BEEN THE SAME ISSUES OVER 3YEARS NOW HOPEFULLY THEY FIX THE PROBLEM THANKS & WHOEVER IT MAY CONCERN.
Just spent 2 nights at Princeton Forestal Village Westin Treated us well. Nice suite upgrade. No charge for 2 dogs and comp $25p/p breakfast which wasn't very good. Got points as well. We are lifetime platinum through SPG. Worked 20 yrs to get before the merger. We are gold Hilton through Amex Platinum even though probably have stayed 5 times ever. Hate them all .Going to Europe in August for 25 nights. Canceled all of...
Just spent 2 nights at Princeton Forestal Village Westin Treated us well. Nice suite upgrade. No charge for 2 dogs and comp $25p/p breakfast which wasn't very good. Got points as well. We are lifetime platinum through SPG. Worked 20 yrs to get before the merger. We are gold Hilton through Amex Platinum even though probably have stayed 5 times ever. Hate them all .Going to Europe in August for 25 nights. Canceled all of our hotel reservations and booked Citadines Apts for under $150 per night. Great locations and fullservice.They are available all over the world
Get treated like crap at most Bonvoy and spent 2hrs on hold with Hilton ELITE line and then was told to shut up and listen by a supervisor. Have spoken to several former SPG SUPS who are quitting. Just as easy to book on Travago. You save money and still get benefits or with AMEX Platinum concierge. I have been a travel writer and have worked in the hospitality industry for over 40 years. I have not been offered 1 perk by Bonvoy since the switch. It's time for them to step up for loyal former SPGERS or they will continue to loose a valuable part of their clientele
Maybe our Westin stay was a step forward. But I doubt it. By the way the cruise industry is acting just as foolishly. Have had 5 cruises canceled with very little sympathy from them. So much for loyalty.
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I am platinum elite have recently stayed at the JW Indianapolis that historically has a very generous club breakfast. I was very incensed when told the lounge was closed (ok I understand) and the compensation was 750 points. This is not a comparable compensation. Same thing happened last month at the Laylow Autograph in Waikiki as well as the Marriott Louisville downtown. Very. Very disappointing. The Laylow restaurant was open. And the Marriott was offering...
I am platinum elite have recently stayed at the JW Indianapolis that historically has a very generous club breakfast. I was very incensed when told the lounge was closed (ok I understand) and the compensation was 750 points. This is not a comparable compensation. Same thing happened last month at the Laylow Autograph in Waikiki as well as the Marriott Louisville downtown. Very. Very disappointing. The Laylow restaurant was open. And the Marriott was offering a limited menu thru their bar. I hope things change or I will vote with my feet. Ridiculous. And I that because 2 weeks after the Marriott I stayed at the Embassy Suites in Louisville and they had full breakfast cooked to order.
The laylow is incredibly stingy with elite benefits. I've generally gotten great treatment at the Sheraton Waikiki right on the beach. The Moana Westin is fine too — the investment group that owns the laylow is known for being incredibly stingy with elites.
2 hotels in Orlando area, 2 different experiences
#1 offered a choice of fruit (apple, orange, banana) choice of a few different granola bars, choice of juice, choice of sweet breakfast item, and choice of microwave breakfast sandwich. Plus a bottle of water. That's 1 of each item per guest.
#2 offered a brown bag with a banana and a strawberry nutrigrain bar. Apple juice and a bottle of water. Same every day.
2 hotels in Orlando area, 2 different experiences
#1 offered a choice of fruit (apple, orange, banana) choice of a few different granola bars, choice of juice, choice of sweet breakfast item, and choice of microwave breakfast sandwich. Plus a bottle of water. That's 1 of each item per guest.
#2 offered a brown bag with a banana and a strawberry nutrigrain bar. Apple juice and a bottle of water. Same every day.
#1 made happy and felt was a great way to handle pandemic restriction
#2 made me very unhappy
At a Marriott right now getting cold breakfast. Cereal, bagels, fruit ( an orange) coffee, yogurt ( one flavor) platinum elite. Hopefully it will get better
My experience was awful. Paid 5k in advance of Pandemic for a suite at Residence Inn at Box Elder SD for 1 week. Could not cancel later. Full price and zip breakfast. It was a frickin disgrace. Other places gave hot food and this ownership did squat. I was livid and had to threaten them to get anything. Even then it was worthless. Total scimbags
Stayed at marriot in key west, box breakfast...a piece of fruit, granola bar and a microwavable Jimmie Dean breakfast sandwich...which tasted horrible!
I am a silver elite bonvoy member. I spent 5 nights in Marriott properties since June 1. I was given a "go bag" at breakfast containing warm orange juice, warm fruit cup, an uncooked pop tart and a packet of instant oatmeal. ?? BAD!!!
I am Lifetime top level elite with both Marriott and Hilton. I have traveled extensively during covid, staying at various properties from both brands.
With very few exceptions, elite breakfast bennies have been a JOKE; the experience running the gamut from “disappointed” to damn near “outraged”.
Given all the “games” being played by some properties, I ALWAYS call EVERY hotel I plan to stay at in advance and inquirer about their elite breakfast and...
I am Lifetime top level elite with both Marriott and Hilton. I have traveled extensively during covid, staying at various properties from both brands.
With very few exceptions, elite breakfast bennies have been a JOKE; the experience running the gamut from “disappointed” to damn near “outraged”.
Given all the “games” being played by some properties, I ALWAYS call EVERY hotel I plan to stay at in advance and inquirer about their elite breakfast and other bennies. Still, the experience at a property is often v. different than advertised by the hotel Rep on the phone just days before.
Attention brand management: These benefits MATTER to many of us out here, and you are PISSING US OFF!
For goodness sake, enforce your brand standards!!!
Marriott has failed to take care of customers throughout thus pandemic, especially the Marriott Vacaction Club. I'm disappointed in the brand as a whole and is definitely not what it used to be.
I’m glad to see this hope it is true. Many chains like Best Western did it better during pandemic. We had awesome breakfasts At Hilton’s too. Marriott needs to step it up big time.
My townhome sold in 1 day and my daughter & I had to to stay at our favorite Marriott, Springhill Suites for a couple of weeks. My oh my what a fabulous breakfast display. Everything from homemade hash browns to mini belguim waffles...We were plesantly surprised!!!!
We had this experience 2 weeks ago.
We stayed at several tier 3 hotels which was wonderful. But the larger part of our stay was at a tier 4 hotel. Call concierge closed which I understand but restaurant was also closed most of our stay.
I am currently at Marriott in Erlanger, KY for six nights. Hotels website said newly renovated, and the flags outside say the same thing. It is basically under construction. The Starbucks and bistro are closed. No room cleaning, we get to leave our trash and dirty towels outside our door. There is not one place to sit outside due to construction, cranes, dumpsters, caution tape etc. the elevator is working , but there is generally...
I am currently at Marriott in Erlanger, KY for six nights. Hotels website said newly renovated, and the flags outside say the same thing. It is basically under construction. The Starbucks and bistro are closed. No room cleaning, we get to leave our trash and dirty towels outside our door. There is not one place to sit outside due to construction, cranes, dumpsters, caution tape etc. the elevator is working , but there is generally a repair man riding with us. Our breakfast is a bag with muffin, water, juice and protein bar. Coffee and tea available. Not one ice bucket in hotel, no cups in room. No one told me they were under a major construction . We have a balcony but no chairs. I feel like a prisoner.
Wow is this right on. I took my wife to Providence Marriott and lounge was closed. I had to ask for water. Coffee was empty and there was no hot water for tea. Them the next morning they tried to charge me for breakfast. As a titanium Platinum I was surprised that you could not even access lounge to sit and enjoy a diet coke. So disappointing. Now in Orlando the Gaylord breakfast buffet was complete rip off, but the fairfield inn continemtal was excellent.
I am literally at the Marriot in Bloomington, IL right now and the only option they offer is a bag to go that includes a cold breakfast sandwich, a yogurt or orange and milk, orange juice or water. The options never change so if you’re here for a long stay, you’re gonna quickly get tired of it. The state is now officially open but the hot tub and pool are still closed cause “Covid.” It’s ridiculous.
We stayed at Townsuite in Naples and they had free hot breakfast included.
This included eggs bacon variety of breads and yogurts.
No problem whatsoever.
I'm a Titanuium Elite member and have enough nights for Ambassador but I didn't spend 20000 last year or 14000 this year. so I'm an elite member with over 100 nights during the pandemic. I haven't been compensated more than 1000 points at best at any Marriott property for the lack of breakfast or lounge access. 1000 points is equivalent to $10 . The market stores charge $5 for water so you do the math....
I'm a Titanuium Elite member and have enough nights for Ambassador but I didn't spend 20000 last year or 14000 this year. so I'm an elite member with over 100 nights during the pandemic. I haven't been compensated more than 1000 points at best at any Marriott property for the lack of breakfast or lounge access. 1000 points is equivalent to $10 . The market stores charge $5 for water so you do the math. I'm not a complainer and don't feel I should have to point out when a top hotel isnt living up to their guarantees or promises. I'm pretty sure I am owed some compensation but Marriott states if you check out you have no claim for your compensation. I've ventured to Hilton to test the waters and I will give Marriott my choice of the two because of the late check out policy which is adhered to pretty well at all brands. However after reading above I'm going to have to see what Hyatt is all about. Some one got compensated more for a 4 day stay than I have in about 100 stays totaling 150 to 200 days at the Marriott.
I would file a consumer fraud complaint with the consumer protection division of your state attorney general. If a property advertised something and then never had it, that’s fraud.
After 10 days of traveling through the Eastern USA and staying at Marriotts, my grandson's description of breakfast offerings is "like high school portions--not enough to keep you fed, but taste better."
Hyatt Kills Marriott when it comes to taking care of elite members. I am a few nights from Titanium status and have no desire to get it. Nothing will change from the garbage service I get with platinum. Hyatt goes above and beyond to reward me for being a globalist.
Last week I stayed 4 nights at courtyard convention center in Austin. No breakfast, no restaurant open. Snack market did not even have orange juice or bottled water.
Owner probably took PPP money and has to keep open when they should have just closed their doors. If they can’t afford to stock the market they should close.
Marriott has lost a loyal customer. On a recent stay in San Antonio, we were greeted by a note upon check in that stated No hot breakfast, no daily mail service, no Pool and no Gym during our stay. This could've been pointed out clearly when booking online.
Marriott treated me rudely when I called to complain - finally offering me $25 to use on a future stay.
Bonvoy to BONVOY
Very disappointing in getting a muffin and an apple and a warm bottle of water. Rethinking my brand loyalty.
I stayed at the Marriott Indianapolis North for three nights, they neglected to indicate the lounge was closed. Ultimately they provided 750 points, no breakfast.
I did send in a complaint to the front desk via Marriotts chat function and the front desk apologized and indicated they would gladly let me check out with out incurring a penalty. A poor response so I asked them to forward my concern to the General Manager noting I...
I stayed at the Marriott Indianapolis North for three nights, they neglected to indicate the lounge was closed. Ultimately they provided 750 points, no breakfast.
I did send in a complaint to the front desk via Marriotts chat function and the front desk apologized and indicated they would gladly let me check out with out incurring a penalty. A poor response so I asked them to forward my concern to the General Manager noting I believed the substitution of points was disingenuous. The response was crickets (no response).
I am a lifetime Titanium member and have been one for many years. The entire process reflects on Marriott quite poorly.
I have to say that I’m quite surprised about all these breakfast tricks in the US. I’ve stayed at quite a few hotels in the EU and Middle East during the pandemic and every single one has offered a good breakfast, even in the worst of times when I’ve pretty much been the only guest. Right now I’m staying several weeks at the Conrad Istanbul and they offer the exact same breakfast buffet (and lounge...
I have to say that I’m quite surprised about all these breakfast tricks in the US. I’ve stayed at quite a few hotels in the EU and Middle East during the pandemic and every single one has offered a good breakfast, even in the worst of times when I’ve pretty much been the only guest. Right now I’m staying several weeks at the Conrad Istanbul and they offer the exact same breakfast buffet (and lounge food) as it did pre-Covid. I have unfortunately not been able to go to the US since Jan -20, but — pending a negative Covid test — I will finally go back on June 24th and then stay at almost 30 different chain hotels. I have lowered my expectations to pretty much a brown bag with a banana, but it will be interesting to see what will be offered. Either way, so excited to finally go to the US again! How I’ve missed it! :)
I have 21 years as a platinum elite/titanium member and I have seen things steadily declined ever since Marriott merged with the Sheraton brand. They definitely like to play games. I rarely ever get upgraded anymore and my suite nights are almost always denied. I do a lot of international travel and I have switched almost exclusively to Intercontinental and I like the way they treat their sapphire elite members. I enjoyed Marriott for many...
I have 21 years as a platinum elite/titanium member and I have seen things steadily declined ever since Marriott merged with the Sheraton brand. They definitely like to play games. I rarely ever get upgraded anymore and my suite nights are almost always denied. I do a lot of international travel and I have switched almost exclusively to Intercontinental and I like the way they treat their sapphire elite members. I enjoyed Marriott for many years but they’ve become so inconsistent and have so many brands with different rules that it not worth the effort to try and navigate the benefits of each. Sad to see.
Marriott in reality took over the superior Starwood portfolio and ended up destroying everything that brand/program stood for.
Actually, the problem isn’t or wasn’t the merger with Starwood. The problem was no longer owning or no longer managing its properties. Marriott is no longer a hotelier, at least in the case of most properties. It is merely a booking platform selling a product (guests) to owners. That’s the real problem. There are way too many hotels and brands for any quality control. All Marriott cares about is getting 2-7% of revenue from each reservation.
We primarily stay at Spring Hill Sweets by Marriott. Most serve hot breakfast but they dish it up for you from their kitchen. Coffee, toast, muffins, milk and juice you serve yourself. It’s okay but there is no real choice of items as on a buffet.
My experience is here in Indiana. I've stayed a 6 different property locations since January and none are offering breakfast at all or comps. I would be thrilled to even be offered a brown bag with a banana and juice, but nope nothing in Ft Wayne, Bloomington, Columbus or Evansville locations
Okay, so now that those of us can get a banana and a coffee for free, when will the pools, hot tubs, and fitness centers open? How about regular daily room service!?
Marriott has been inconsistent for the past year and a half. I've stayed at many places with no amenities - even this spring (in the name of pandemic), all the while competitors were back to normal. Ugh!
Get informed ahead of time at the property and look up the code of your Hotel and see it al online:
https://whattoexpect.marriott.com/msyrz (this is the link and code for the Ritz-Carlton, New Orleans MSYRZ)
Many properties do not have this or do not have updated info
Recently stayed in AC Marriott in OKC, worst experience ever. I questioned the breakfast situation as nothing was being offered while other hotels across the street had full restaurants open. I was told I’d be given a 500 point credit for the duration of my stay. Keep in mind I was originally scheduled to be at this location for two weeks and 500 points is all that was offered!
As a front desk Marriott employee, I can say it's been difficult to find employees to come back to staff our restaurant. We'd love to be open like before COVID. Simple as that. Every property is different and faces unique challenges.
Is it a lack of employees who want a job or they don’t want to work for such a low wage any longer?
Breakfast was non existent at the three Marriotts we stayed at in April so booked a Hilton for our fourth trip.
I stay quite often at Marriott brand hotels. The issue I had was the advertising of breakfast and then nothing being available. On one stay there was a Fairfield and next door another Marriott brand. The one I stayed st did not serve breakfast but the one next door did and they were both owned by the same group.
. . . must teh a US thing?!?!?
I was staying in Dubai, UAE and as well in Turkey at Marriott properties and either they offered FULL restaurant breakfast and even a small ELITE Buffet for Elite Members due to closed Lounge in Adana, Turkey and in Dubai the next door property did invite all ELITES for Breakfast at the Buffet Restaurant for free.
Just recently returned from Egypt and even there was...
. . . must teh a US thing?!?!?
I was staying in Dubai, UAE and as well in Turkey at Marriott properties and either they offered FULL restaurant breakfast and even a small ELITE Buffet for Elite Members due to closed Lounge in Adana, Turkey and in Dubai the next door property did invite all ELITES for Breakfast at the Buffet Restaurant for free.
Just recently returned from Egypt and even there was the full Breakfast available for ELITE members at the Renaissance Sharm El Sheikh, not to oversee, all properties are outside of the US! ;-)
Since a fair breakfast at reasonable price really matters to me when it comes to hotel experience, I have chosen Holiday Inn Express whenever possible for my personal trips because of the complimentary breakfast for all, and the breakfast is particularly excellent in Asia Pacific area. :)
It is bad to have the uncertainty or fight for elite-perk associated complimentary breakfast with hotel staff.
I think the most outrageous aspect of this is that Marriott NEVER told customers that certain elite status benefits and guarantees were suspended.
Titanium member who was given a voucher for 13.00 and and additional 10.00 voucher in Raleigh… Crabtree Marriott to cover breakfast… and once the restaurant realized I had the vouchers …. Then added 18% gratuity on a breakfast buffet?… and I dined alone … so the 23.00 still didn’t cover the cost of the breakfast… which was a very limited buffet
I stayed in a Marriott Marquis in San Deigo but did not get breakfast. The credit offered was not enough to cover 2 people's meal.
We are currently staying at Courtyard Marriott in Bucharest, Romania . This hotel has treated us SO WELL, and as Titanium Level Guests, we have received a free full breakfast every morning.
Breakfast Buffett is shutting down hypocrite DemocRATs states CA, OR, some part of Colorado. It is disgusting. Bureaucrats are rubbish and taken our Taxpayers money and shutdown our right of freedom and liberty. 99% of travelers are fully vaccinated. Open all Business. If you are scare, stay in your house. Do not come out.
Hey This isn't a political post. Why don't you go chill at Doral with the other racist idiots
You are a ignoramus that bores me to tears
My, my...
Redneck Riviera (FL) "freedom" dupe.
put down the crack pipe, Ivanka.
We stayed at a Marriott in Virginia Beach and no breakfast alternative was offered. I need to rethink my stay at Any Marriott in the future.
I just stayed four nights at the Park Hyatt New York and Hyatt's "devaluation" was to comp room service breakfast, worth about $140 each day, more than $500 worth of free breakfast for our stay. They even took care of the tip.
The Huntington Beach Hyatt Resort and Spa closed its club and gave Globalists free breakfast at Watertable, a superior restaurant.
I stayed at least 10 nights at Hyatt's Carmel Valley Ranch...
I just stayed four nights at the Park Hyatt New York and Hyatt's "devaluation" was to comp room service breakfast, worth about $140 each day, more than $500 worth of free breakfast for our stay. They even took care of the tip.
The Huntington Beach Hyatt Resort and Spa closed its club and gave Globalists free breakfast at Watertable, a superior restaurant.
I stayed at least 10 nights at Hyatt's Carmel Valley Ranch during the pandemic and that hotel's response was to give us a $120 breakfast credit each day at their sit-down Valley Kitchen.
I stayed at Hilton's Santa Barbara Resort & Spa and as a highest-tier elite was offered a $15 credit in their overpriced store. Good for yoghurt and a coffee, maybe.
Guess what hotel brand gets our loyalty and the lion's share of our dollars, even when we don't have time to take them up on free delicious breakfast?
Since when did the Park NY open back up?
Per the Park Hyatt NY website on Hyatt.com, the hotel re-opened on April 1. Nice place.
I feel increasingly when I go to a hotel as an elite member I get treated like someone who is bothering the reception staff by trying to get something for nothing even for just asking about my elite benefits. Like I'm talking to someone who just doesn’t get why these things are important to me or why treating elites well matters for the hotel. I used to chase airline status and fell off the bandwagon...
I feel increasingly when I go to a hotel as an elite member I get treated like someone who is bothering the reception staff by trying to get something for nothing even for just asking about my elite benefits. Like I'm talking to someone who just doesn’t get why these things are important to me or why treating elites well matters for the hotel. I used to chase airline status and fell off the bandwagon because of eroding benefits and now would likely think of doing the same with hotel loyalty. Ultimately being a free agent brings you the most value and flexibility.
Residence Inn Yonkers NY. Breakfast consisted of a brown bag with a cereal bar, a yogurt, 2 oranges and a muffin that was awful. There were no blankets available and my almost 90 year old husband had to pile up sheets to keep warm!
SpringHill Marriott in Marriott Village in Orlando did not have a single “bread” item during my last stay. No bread of any kind, no muffins, no bagels, my crossants, nothing. I’m steering away from all Marriotts.
And the Marriott in Fort Lauderdale did not offer any discounts for breakfast for Gold members, the water bottle size that they give you was so small that it would literally pass TSA inspection.
You are stuck on the bread?? Try a banana…
Titsnium... Stayed at the Sheraton Sand Key. Lounge still closed so they gave passes for the breakfast buffet as an arrival gift option. I have stayed at several Coutyard and Residence Inns and they offered nice grab and go options. When multiple properties to choose from, i call first and then pick the one that gives the best option.
Courtyard Isla Verde in PR, our go to hotel, resort, gives Platinum and Titanium members a $10 credit per day/night, max $20 for no more than 2 guests. We have enjoyed that perk and continue doing so every time we go there. Exceptional service at this category 5 hotel oasis!
I am an ambassador elite .stayed at a residence inn in dallas for a year and breakfast was delivered to your suite during the pandemic
Once the restrictions get loosened
hot breakfast was served by a Marriott staff.
Booked 5 nights in Hawaii level 6 hotel and was told that there will be no breakfast due to restaurant owned by a third party. Disappointing to hear that
If you stayed at a resort in Hawaii, you were guaranteed a choice of breakfast in the restaurant or points upon check-in. The breakfast benefit at resorts (as another commentator observed) is not the same breakfast benefit as the club lounge or continental breakfast in the absence of an open club lounge. There is a compensation guarantee you can invoke.
Fairfield Inn by Marriott Boston Dedham in February - their website had no indication of lesser offerings, and still had "complimentary breakfast" listed. The "breakfast" was a single cup of coffee and your choice of a fruit cup, packaged pastry, or granola bar.
Worse still was booking the room rate with 2K points each night, to which I had to contact the hotel manager directly twice to have all the bonus, rate points deposited. AND...
Fairfield Inn by Marriott Boston Dedham in February - their website had no indication of lesser offerings, and still had "complimentary breakfast" listed. The "breakfast" was a single cup of coffee and your choice of a fruit cup, packaged pastry, or granola bar.
Worse still was booking the room rate with 2K points each night, to which I had to contact the hotel manager directly twice to have all the bonus, rate points deposited. AND they still had placards for "Make A Green Choice".
The problem is Marriott does not manage the vast majority of its properties across all brands.
I had to stay at springhill suites in oakland California for 30 or 40 days someone flooded my apartment so all they gave me was a muffin and bottle water every morning in a paper bag before going to work every day
Stayed Dallas DFW hotel no Cereal for kids not kid friendly Cont breakfast w no Danish boil egg not much to offer.
I'm new to BonVoy (not even Silver yet) and I'm looking forward to seeing how things progress. My recent stay at Courtyard Plano, TX had nothing complimentary. Breakfast was the option to stand in a lengthy line, order, pay full price and wait an hour to get your breakfast. We choose to grab fast food on our way out. Was told the hotel nextdoor, also a Marriott property, had full complimentary breakfast buffet.
Courtyard is not a brand that has ever given a complimentary breakfast to otherwise eligible elites. However, the $10 per person F&B coupon that you can choose at check-in should cover the cost of coffee and a parfait or coffee and something light from Courtyard's breakfast menu.
Courtyard is the worst brand Marriott offers - overpriced hotels, minimal benefits. No free breakfast for you.
We stayed 7 nights in Peabody, MA in May and there was a continental breakfast. That only included yogurt, muffin, pound cake and a couple different granola bars, coffee. Not what we were used to at all. We felt like there should’ve been more options with the price we paid per night. I hope Marriott gets their act together because we have been loyal to this brand for a very long time.
I work at a hotel and the issue is staffing! It is nearly impossible to offer the same level of hit breakfast without a breakfast attendant and there is a major national labor shortage right now. I hope this helps you offer a little more grace to your usual Marriott :)
Hollywood Beach Mariott in Florida has provided sit down, hot breakfast for 2 in their restaurant. I have stayed at other Mariott's where I received an awful microwaveable breakfast sandwich, muffin and fruit. Hollywood beach mariott is definitely one of my favorites for friendliness and amenities in south Florida. Horacio, the concierge and Tawnya, the server work soo hard and long hours, yet are always super nice and helpful every time I travel there for leisure!
Renaissance Del Monte Lodge in Rochester, New York lets eligible elites order ANYTHING off the menu. ANYTHING.
As someone who has worked in hotels for years & currently am a F&B Director for Marriott in Charlotte, I can say that the reason we've been so tight on offering breakfast for our elite guests is due to the fact that it is completely separate operation space in the hotel that we would need to staff. SO, why haven't we offered it? Because the market right now is abysmal and we can't attempt to...
As someone who has worked in hotels for years & currently am a F&B Director for Marriott in Charlotte, I can say that the reason we've been so tight on offering breakfast for our elite guests is due to the fact that it is completely separate operation space in the hotel that we would need to staff. SO, why haven't we offered it? Because the market right now is abysmal and we can't attempt to execute another service offering without being able to provide staff to manage the club lounge for our elite guests.
By all means, if no one cares about attention to detail & smooth service then sure, let's offer something that some properties may only be able half-ass deliver on any way do to ongoing staffing issues in the hospitality industry.
So you give the guests a voucher for the restaurant?
I am Elite and the grab and go breakfast is a joke, they went from a beautiful abundant breakfast with many choices to a preschool snack.
You sound like a typical, overly entitled "Elite member" who thinks staff and guests at Hotels should bow and genuflect towards them because they're "special." I checked into a Courtyard last week and stood behind a very rude Titanium member who complained about the breakfast, the bar being closed, a suite not being available on the 1st floor, the Hotel not offering upgraded internet, ad nauseum. This was, of course, after he was not "recognized."...
You sound like a typical, overly entitled "Elite member" who thinks staff and guests at Hotels should bow and genuflect towards them because they're "special." I checked into a Courtyard last week and stood behind a very rude Titanium member who complained about the breakfast, the bar being closed, a suite not being available on the 1st floor, the Hotel not offering upgraded internet, ad nauseum. This was, of course, after he was not "recognized." Get a grip and try understanding these are hourly workers doing their best to juggle multiple balls and still make you feel welcome when they're stressed out and nobody appreciates their effort. Elitist travelers and their entitled attitudes are causing Hotel workers to choose another career or path.
Well, to be fair, the hotels promise they entitlements. Maybe they shouldn’t have elite statuses. The hotels kind of started the “entitlement” mindset.
this made me chuckle
No, the compensation that hotels offer make their staff choose other careers.
We stayed at a Residence Inn in Menlo Park CA. The breakfast was very good. They had most of the same options they used to have, however, instead of a buffet, you told a staff member what you wanted and they filled the plate and gave it to you.
Certain addition items were individually wrapped and available for one to take
I’m a Marriott Platinum Elite and have been staying at Marriott hotels recently. I’ve stayed at a Marriott Resort and was given a voucher good for two for $44 each towards breakfast at the outdoor restaurant. Ive also stayed at a Marriott Sport where vouchers were offered for the breakfast buffet. I’ve stayed at a Residence Inn where continental breakfast was served, no hot food , pastries and bagels, hard boiled eggs were individually packaged....
I’m a Marriott Platinum Elite and have been staying at Marriott hotels recently. I’ve stayed at a Marriott Resort and was given a voucher good for two for $44 each towards breakfast at the outdoor restaurant. Ive also stayed at a Marriott Sport where vouchers were offered for the breakfast buffet. I’ve stayed at a Residence Inn where continental breakfast was served, no hot food , pastries and bagels, hard boiled eggs were individually packaged. Cereal and milk and yogurt and coffee and tea and juice were also served and guests were encouraged to use disposable paper wraps when handling the coffee & juice dispenser. I’ve also stayed at an AC Hotel where a fruit & bagel were packaged in a paper bag and a server handed it over and coffee and juice was offered. I’ve stayed at a Springhill Suites and hot food was offered under the supervision of a server, milk & yogurt & cereal offered as well. Hope this is helpful.
Of the several Marriott hotels we stayed in during a recent roadtrip, only one offered a complimentary grab & go breakfast. The others either said the breakfasts were unavailable due to COVID, or were charging for a grab & go. No offer of additional points or decrease in cost of stay.
No breakfast unless I paid for it and the choices weren't favourable
My wife and I were guests for five nights at the Residence Inn at Flagstaff, AZ. Each morning the hotel offered a hot buffet as long as one wore a face diaper and plastic gloves. They provided styrofoam plates with plastic ware and paper cups and allowed up to seven guests in the serving area at any one time. Seating was spread out across the Lobby. The food was good and basic each day of...
My wife and I were guests for five nights at the Residence Inn at Flagstaff, AZ. Each morning the hotel offered a hot buffet as long as one wore a face diaper and plastic gloves. They provided styrofoam plates with plastic ware and paper cups and allowed up to seven guests in the serving area at any one time. Seating was spread out across the Lobby. The food was good and basic each day of our visit. The Waitstaff were very attentive and friendly and were constantly checking on the availability of each food placed in the serving area and replacing as needed. We made sure to recognize all of them to their management in an appropriate manner. And to some we decided tooffer a personal gratuity at the end of our stay as an appreciation for their service and professionalism. So that was our most recent experience.
I would say about 75% of the Holiday Inn Express properties I've stayed at since May 2020 (about 40 total) had their pre-pandemic buffet.
Interesting. I have found Hyatt limited services properties to also comply well. However, it’s not an elite distinction there. Everyone with a member number gets breakfast.
I’ve said since the beginning that hotels would likely never go back to pre-Covid perks. I doubt airlines will go back to the same levels of service either
Delta is already back to self-serve, open buffets at its hub Sky Club lounges. I'm fine with eating at the airport and not in-flight since domestic first-class meals, outside of premium routes, sucked for years. I just hope they bring back drinkable wine on the plane and not Barefoot-quality wine.
I so can't wait for July 1, to see all the outrage and gnashing of teeth when various Marriott hotels still slink out of providing it. Sit back and watch the S show.
Marriott has no control over its properties - of course there will be endless post-7/1 rogue property postings
I admit I’m looking forward to the show. Not like I’m not involved. At least Marriott is saying something. Hyatt doesn’t have the stones to even do that. 4 star hotels are now 2 star hotels in Hyatt’s network.
Has anyone checked there account to see if the points for there stay was added ? I did an they cheated me out of a lot of points . I travel for work with 2 or 3 other family members so I usually have atleast 2 rooms booked but never received the points an when i called in after i noticed my emails with receipts of my stay didn't match what was on my account...
Has anyone checked there account to see if the points for there stay was added ? I did an they cheated me out of a lot of points . I travel for work with 2 or 3 other family members so I usually have atleast 2 rooms booked but never received the points an when i called in after i noticed my emails with receipts of my stay didn't match what was on my account she said well sorry but we only can go back 1 year.... make sure u check ur account i was cheated out of thousands of points
Stayed at Fairfield in NYC recently and got a voucher to order breakfast from a 3rd party service. Great menu that included several items lower than the $10 provided, and fast delivery. This shouldn't be a problem for any Marriott.
Charlotte city center Marriott is another. With a closed lounge, they only offer a $10 voucher and Nothing in the restaurant is at that price point.
Just stayed at LAX Marriott and Westin Michigan Ave. Marriott gave me a breakfast voucher and Westin gave me a Starbucks coupon for lobby. Marriott is doing a great job.
Elites members who don't receive breakfast are a bunch of idiots who derserve it. Why? Because it just takes a phone call to check before staying at these properties. Instead they prefer to pay top rate and hope for the best...
I am a platinum elite with Marriott and before I even book a hotel, I call and ask if they are offering full breakfast or if their lounge is open. Only takes a couple of minutes and I know full well what is to be expected.
This all sounds so…. Elitist.
So what. I’m platinum and I’ve had dozens of nights during pandemic and I’ve HAPPILY taken the points instead of the food.
Come on.
And...you've gotten swindled frankly
If the service levels drop or amenities are decreased the price should reflect it. That has not happened and has gone the other way.
Beatrice enjoys getting swindled. It’s the Marriott way!
Points no where compensate for the loss services
I stayed at the Westin Verasa at the end of June. I'm titanium elite. The breakfast option was a coffee station set up in the lobby. No food available in the entire property. Was a total joke.
AGAIN . . . a property in the US!
Don't expect too much of the US hotels anymore! Service and even special offerings during the Pandemic are much better elsewhere in the world!
This was the silliest thing I’ve read in a while. Very full of selfishness. These hotels are not offering these things because there is no staffing to accommodate them. This once again shows the arrogance of the traveler. Make sure you leave that 1/10 review because there wasn’t a free water in the room as you Elite members love doing.
BS, if you cannot cope with the cost of running a chain hotel, don't do it. No one is forcing you to. Chain hotels exist for a reason, especially with Marriott where elite extensions during the pandemic had been pathetic to say the least. Its a consumers market, you snooze you lose, pandemic or not.
"It's a consumer's market".
In what way? There has been a significant bump in reopening demand domestically, combined with diminished room availability as hotels went dark during the pandemic and some have yet to reopen.
This is also an incredibly selfish statement, it savors of entitlement and being out of touch. Times are unprecedented, supply chains disrupted and labor shortages are rampant. If you prefer for accomodations to fail completely then be compromising until everyone gets back on their feet, that's cruel. I invite you to perhaps check yourself and consider their position to see what these people have to deal with regularly, mainly folks like you that don't have...
This is also an incredibly selfish statement, it savors of entitlement and being out of touch. Times are unprecedented, supply chains disrupted and labor shortages are rampant. If you prefer for accomodations to fail completely then be compromising until everyone gets back on their feet, that's cruel. I invite you to perhaps check yourself and consider their position to see what these people have to deal with regularly, mainly folks like you that don't have anything else better to complain about. Are you the same person that expects an exception because you're better than everyone else? I suspect so. We could just all give up completely and just not have any hotels to stay at if you prefer everyone to fail?
Speak for yourself dude. We always tip and I assume many othere do as well..
Then don’t charge the same rates as you would when you provide services. I understand the issues, during the pandemic I have had to make my own beds, sweep my floors, vacuum my room because housekeeping was almost non existent. That was good and all right but as things come back to normal loyalty to the brand should again be rewarded and the hotels forced to live up to the brand standards. Consistency is what...
Then don’t charge the same rates as you would when you provide services. I understand the issues, during the pandemic I have had to make my own beds, sweep my floors, vacuum my room because housekeeping was almost non existent. That was good and all right but as things come back to normal loyalty to the brand should again be rewarded and the hotels forced to live up to the brand standards. Consistency is what can make or break the brand. I stay in hotels 200+ days a year and I do expect consistency with the brands.
Amen to that! Mask up throw some gloves on, take precautions and get back to the land of the living- it’s a service industry. It’s a pandemic- yes- all the more important to provide excellence to the best of your ability . If your hotel is open AND you’re charging the same rates- need to offer the same amenities. Understandable the first couple months of the pandemic, but it’s definitely been taken advantage of since....
Amen to that! Mask up throw some gloves on, take precautions and get back to the land of the living- it’s a service industry. It’s a pandemic- yes- all the more important to provide excellence to the best of your ability . If your hotel is open AND you’re charging the same rates- need to offer the same amenities. Understandable the first couple months of the pandemic, but it’s definitely been taken advantage of since. And I’m talking about normal breakfast and other amenities- not just elite benefits.
That’s factually incorrect. Right now, occupancy is growing so fast that if you don’t like what I’m offering…keep it moving. There are 100 other people behind you who are fine with it. Elite members who carried brands in the past are NOT right now because of the decreased business travel. If you don’t pay the bills, you don’t have the leverage. So stay or don’t, we’re cool either way.
Not true. When I had a thirty day reservation cancelled at a Marriott property and rebooked at a Hyatt they called and made additional offers to stay at the property. The Hyatt ended up with my business
Trashy travelers who are members of any travel program are on drugs! I hear and see the BS at any airline and hotel counter! Its like a comedy show! If they only received a copy of the “comments” section attached to their accounts they would go nuts and really lose it!
You are so wrong Billy. Loyalty to a brand should be rewarded. It is the business traveler that makes or breaks the hotel industry over all.
And of course, since the elite members get free breakfast, they don’t tip. This means that the service people are paying to serve them. How nice!
The solution to that is to unionize, not harass your most loyal members.
What will unionizing do?
Not true most elite members tip service providers in the lounge and housekeeping daily.
Not true, I always tip. Recently at a property in Park City, they provided me with the bill that I would have been charged, they crossed it out but left the tip blank so that I could add it, which I did. I know a lot of hotel staff rely on tips!
Yeah Billy, so when you arrive after a long day and its 9pm... They offer you coffee or tea, but there are no cups or water. Or the next day the level 6 location offers breakfast, but its put on the Bill. If you commit 1000 or 100 days of your life to one brand you expect basic service to be met. Yes, times are tough, but as a dedicated customer it is our responsibility...
Yeah Billy, so when you arrive after a long day and its 9pm... They offer you coffee or tea, but there are no cups or water. Or the next day the level 6 location offers breakfast, but its put on the Bill. If you commit 1000 or 100 days of your life to one brand you expect basic service to be met. Yes, times are tough, but as a dedicated customer it is our responsibility to provide feedback. After all we are already paying with our wallets or putting our cash on the table.
This is the same Marriott company that actually had a profitable 2020, that its main backers touted vs. Hyatt and Hilton...and they can't comply with their elite benefits? Okie dokie then.
You are so correct. Guests think it a cost issue but it is not. It has been very difficult to hire for any position in hotel and restaurants in general. The ones that cannot understand are of touch with the world post covid.
Understood but basic services can be provided
“Marriott’s breakfast benefit is technically for continental breakfast”
That is not true.
Some brands give you a breakfast in the restaurant. The continental breakfast is only applicable at brands with a closed lounge or no lounge at all. But even then, those same brands if they’re a resort have to offer a restaurant breakfast if you choose it at check-in.
Niki read they fine print. The requirement is Continental breakfast for two. If they offer more that’s good and probably because of the competition.
I was visiting Bali few days ago and since the tourism sector is still recovering and mainly supported by local visitors.
I stayed at Element by Westin Ubud and Courtyard Seminyak. They really treated me well even though I am only a Silver member.
For the breakfast, the restaurant was open with their full offerings. The difference was at Element, we had to order the breakfast based on the menu while at the Courtyard, the...
I was visiting Bali few days ago and since the tourism sector is still recovering and mainly supported by local visitors.
I stayed at Element by Westin Ubud and Courtyard Seminyak. They really treated me well even though I am only a Silver member.
For the breakfast, the restaurant was open with their full offerings. The difference was at Element, we had to order the breakfast based on the menu while at the Courtyard, the breakfast was buffet service. The occupancy based on my observation was low probably 20% of their capacity, but they still managed to provide what they can do.
Enjoy Silver Elite
They took care of me When they noticed I was a lifetime Silver Elite
A lot of folks are promoting the Hilton/Hyatt rewards, and maybe if you live in hotels that’s all well and good, but after only a few nights stay I had enough points for a free stay with Bonboy, while several nights with Hilton awarded so little points I’d have to stay several dozen more nights to receive any free rooms or anything.
I agree Marriott could have done better during the pandemic, several places...
A lot of folks are promoting the Hilton/Hyatt rewards, and maybe if you live in hotels that’s all well and good, but after only a few nights stay I had enough points for a free stay with Bonboy, while several nights with Hilton awarded so little points I’d have to stay several dozen more nights to receive any free rooms or anything.
I agree Marriott could have done better during the pandemic, several places closed their breakfast and offered “to go” bags that included just a water and a yogurt, but that wasn’t just Marriott either. It has been wildly inconsistent across the board, some Residence Inns have offered great breakfasts, while other Marriott franchises have offered nothing as recently as only a few weeks ago.
You need only 5,000 points a night at many Hyatt hotels and Hilton gives you 20-30 points a night when they are on promo which has been most of the year.