Delta’s New Employee Social Media Policy Limits Monetization

Not only has Delta Air Lines updated its passenger photography policy, but the company has also updated its employee social media policy, as flagged by PYOK.

Delta flight attendants in uniform face new social media restrictions

Delta has reportedly informed flight attendants that they can no longer post photos of themselves in uniform on social media sites like Instagram and TikTok if they have a side hustle as an influencer. The intent is that this prevents these employees from leveraging the Delta brand to build a presence on social media.

Delta employees can still post photos or videos of themselves in uniform, but only if they’re not earning any money from it. If the ban is in fact on monetizing social media in any way, then this will likely have implications for many Delta flight attendants.

It’s one thing if you’re a paid influencer engaging in brand deals, but simply participating in the monetization schemes of the various social media sites isn’t that high of a bar.

Historically, Delta’s policy has been quite open-ended. Delta threatened to punish employees who post “inappropriate” content that “has the ability to harm Delta.” Of course that’s lacking when it comes to specificity.

Delta employees face new social media restrictions

It’s hard to know where to draw the line

Let me start by saying that while I work online and have been a full-time blogger for 15+ years, I really struggle with otherwise using social media. I just find it to largely be so negative and fake. While some people are really great at presenting themselves authentically there, I find it to be the exception rather than the norm.

That being said, I recognize that a lot of people feel very differently. I think that many people may even pursue a career as a flight attendant (whether at Delta or Emirates) at least in part because they’re excited to share their adventures online with friends, families, and followers.

More often than not, that’s positive. People want to show off the highlights of their life, and often that’s great marketing for an airline. It might contribute to people enjoying the job, and even make others consider working for or flying with the airline. However, some people may struggle with what’s appropriate to share and what’s not, and I think that’s where this policy comes from.

Delta certainly wouldn’t want an employee engaged in a sponsored social media campaign in uniform promoting another product. I think it’s a bit extreme if this also impacts just general monetization, but that’s just me.

It’s not easy to decide where to draw the line

Bottom line

Delta has updated its social media policy for flight attendants, and no longer allows them to post online in uniform if the content is monetized. Delta has been one of the stricter airlines when it comes to its employee social media policy, given that Delta also thinks quite highly of its own brand.

What do you make of Delta’s updated employee social media policy?

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Daniel Guest

So many Flight Attendants have been allowed to get away with using airlines to monetize their social media accounts to their advantage, that it’s a little too late (beyond five to ten years too late), about reigning in this now. That said, if Delta wants to “reign this in” now, then they need to ask all their flight attendants to take down their social media accounts where they’ve used the company to make money; failure to comply should be grounds for immediate termination, since they don’t have a union to protect them. In any case, I doubt Delta’s Flight Attendant recruiting efforts for new FA’s would be impacted, since it’s still one of the higher paying company’s and gets well over 300K applicants any time they open a new FA requisition (sans AA with their most recently ratified CBA - making them the highest paid amount the legacy/mainline carriers now).

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Win Whitmire Guest

Name one Fortune 500 company that doesn’t protect its brand recognition. The Coca-Cola Company, The Home Depot, Delta Air Lines, United Airlines, United Parcel Service….keep going… Brand recognition is the basis of their existence. When one puts on the uniform, or speaks on social media…in uniform, they are now representing their employer…rightly or wrongly. So, the employer has to say NO when it comes to expressing the employee’s opinions while in uniform because “the dumb masses” who listen to this social media crap will say, “Well, he/she/it works for XXX company. That must be what the company thinks. I recall that years ago, a Delta flight attendant posted some rather risqué photographs of herself in an aircraft. She was careful to remove all "identification" from her uniform. What she didn't think about was the uniform itself was clearly "Delta" AND the seat behind her had the Delta logo. OOPS! She was immediately terminated. So, banning the employee from wearing the uniform or “flying the company flag” while expressing THEIR OWN OPINION should rightly be controlled and…if violated…buh bye employee.

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gobaers Guest

With this policy, how are we going to get the next Deltalina?

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Lieflat19 Diamond

Damn, sure gonna miss the sexy instragm models of delta....

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KFG_19 Guest

It may not be relevant but there is a huge outrage in the reddit Delta community about an elderly couple been involuntary downgraded from the PAID Delta One seat from ATL to CPT--with up to 50k Skypeso points compensation, https://www.reddit.com/r/delta/comments/1gfq3tc/you_paid_for_delta_1_sorry_best_we_can_do_is_back/ Ben, I am interest to hear what's your take.

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