My Beef With American’s New Catering

American and US Airways aligned their domestic first class catering as of September 1, 2014.

I don’t usually take much of an interest in domestic airplane food, though I did share my first experience with the new catering over the weekend, which was underwhelming. The “salad” consisted mostly of shredded lettuce, and the chicken was possibly the worst chicken I’ve ever had in a premium cabin.

Today I had a lunch flight from San Francisco to Dallas, which is under three hours in the air.

The first thing worth noting is just how much food American serves. There were hot nuts to start.

American-Meal-4

Then there was an appetizer, salad, main course, and bread roll (pretzel bread!).

American-Meal-1

And then red velvet cake for dessert.

American-Meal-2

You’re probably thinking “that looks pretty decent.” And yes, both the chicken with pesto and the salad were good (unlike on my last flight).

But the main course… oh my…

It was described as:

American-Meal-5

You know you’re in for a treat when the menu describes the food as “beef” — not sirloin, or filet, or short ribs, or meatloaf… but rather just “beef.”

Look, I’ve flown hundreds and hundreds of domestic flights and had a lot of not so great meals. And I don’t expect great meals. But my last flight on American had the worst “chicken” dish I’ve ever been served, and this flight had the worst “beef” dish I’ve ever eaten briefly put in my mouth.

It wasn’t steak. It wasn’t short ribs. It wasn’t meatloaf. It was basically leftover middle school cafeteria mystery meat.

American-Meal-3

Best I could tell no one touched their “beef,” and the flight attendants were pretty embarrassed about having to serve it.

I never really cared about domestic airline food but up until now at least found it to be edible on American. I guess from hereon out I shouldn’t make that assumption anymore, and should buy a sandwich on the ground instead.

What has been your experience with American’s new catering?

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Charles Guest

It seems AA is waking up slightly, or just trying to appease us a little with the return of warm nuts. My loyalty has waned and I am looking for a new favorite airline. Many of us first class passengers flew as children when flying was something special. A nice first class meal goes a long way to re-kindle those memories, and plays into the emotional aspect of paying for that particular ticket. AA has let us down with even the choice to remove the linen, now a tray is a tray, might as well just serve the food in aluminum, TV dinner style. It has about as much appeal and might save US Airways (err I mean American) a few more pennies. Oh and don't let the flight attendant wear scarfs, for the savings on weight might save .10 cents on fuel.

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Kurt Knutsson Guest

The beef is alternated based on flight direction: Eastbound and Northbound flights the beef is actually Fancy Feast pure beef feline delight. Westbound and Southbound flights the beef is the leather sole from an old pair of shoes. :)

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steve y Guest

We had similar experiences on 9/5 DFW to SFO with the choice of mystery chicken or mystery pasta, chicken was the worst my wife had ever experienced (one bite) . Return trip 9/8 SFO to DFW my wife (wisely) passed on either meal and I had the exact meal in the pictures. Chicken appetizer was OK and the mystery beef with cover up sauce was gross looking and I did not even try a bite. Most other passengers didn't either and the FA's looked embarrassed. However, the best pretzel roll I've had. Wake up, AA!!

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LarryH Guest

Hi Lucky. Sad news about the new meals. In your experience, is the same true for business and first class meals in the new plans AA is using for transcontinental flights from JFK to LAX and SFO? It would be truly sad if the new lie flat seats came with terrible food. And any insights about food on international flights? I flew to London and back after Sept. 1. The food and wine were the same quality as in the past, i.e. quite good.

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david s Guest

We had the exact same meal on Monday SEA-ORD. The beef looked way better than your picture and in fact it was quite tasty. Actually much better than most fillet's we have had on domestic flights. I have some knowledge of meat and it looked like it was from the more tender part of what is often called pot roast, very tender. The sauce was tasty. We were surprised how good it actually was. The chicken was almost like another meat entrée and was served cold and was also good. The pretzel roll was as good as you will get in a restaurant. Overall it was very good considering it was airplane food. One of the better meals I have had on a domestic plane.

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