While there’s a lot to love about World of Hyatt, a couple of weeks ago I wrote about how the program seemingly wasn’t extending any awards that were about to expire, including suite upgrade awards, club access awards, and free night awards.
Most competitors are offering proactive extensions of earned awards, so that was disappointing to many members. It looks like there might be some good news on that front, at least.
In this post:
Hyatt offering points & extensions for expiring awards
It would appear that in the past couple of days World of Hyatt has implemented a new policy regarding expiring certificates. Traveling Well For Less covers this, and I have several data points from readers matching this experience.
There’s not an official extension policy here, but rather that agents are now empowered to offer something for expiring awards. So while this is very much a case of “your mileage may vary,” here’s what I’m hearing:
- Those with club access awards expiring on December 31, 2021, are being offered either 500 points or 3,000 points per expiring certificate; this is generous, since many Globalist members never use these anyway
- Those with suite upgrade awards expiring on December 31, 2021, or February 28, 2022, are partially having those extended; some are being extended by six months, while others are being extended by 12 months, and in some cases only a portion of certificates are being extended (for example, two of three)
- Those with free night awards expiring on December 31, 2021, aren’t being offered extensions based on the data points I’ve seen so far; however, as has historically been the policy, after they expire you can contact World of Hyatt and request 10,000 points per expired Category 1-4 free night certificate, and 20,000 points per expired Category 1-7 free night certificate
Let me emphasize that the above information is based on several data points. This isn’t a published World of Hyatt policy, so if you decide to reach out and ask for an extension or points, phrase this as a question rather than a demand, because this isn’t promised.
What’s the best way to get in touch with Hyatt?
It seems that there are several ways that people are having luck with getting awards extended:
- You can call World of Hyatt customer service
- You can contact your My Hyatt Concierge, if you have one
- You can use the live chat feature in the World of Hyatt app
To share my experience, I decided to message through the World of Hyatt live chat feature, and here’s how the convo went:
Me: Hi there, I had read that World of Hyatt might be crediting up to 3,000 points per expiring club access award. I wanted to check if there was any way this could be applied to my account? Thanks for your help and happy holidays! 🙂
Agent: Hi! Unfortunately, this is not accurate. However, I’d be happy to check your account to see if any options are available.
Me: Thank you for checking!
Agent: Thank you for your patience! I can offer 500 points per award. For a total of 2,000 points. Would you like to proceed.
Sure enough the points posted to my account right away. Woot!
Bottom line
While World of Hyatt isn’t outright extending expiring awards for all members, data points suggest that World of Hyatt agents are now empowered to do something. Specifically, members are being offered 500 or 3,000 points per expiring club access award, and suite upgrade awards are at least partially being extended by six to 12 months.
When it comes to free night awards, it seems that members are being told that they could receive points after the certificates expire — this comes in the form of 10,000 points for a Category 1-4 free night award, or 20,000 points for a Category 1-7 free night award.
Again, all of this is just based on data points, so while there’s obviously some new internal policy in place now, that’s not available to the public. If you are going to request some of the above, make sure you ask nicely, rather than being demanding.
Please report back with any data points on World of Hyatt award extensions!
I just called about my expired Chase free night certificate. They said that I didn't qualify for the 10k points because I needed to have stayed 10 nights at Hyatt last year.
Had two Category 1 - 4 certs expire 12/31. Rep said Chase requires 10 nights to convert to any points. I had 9.
Another lowly Discoverist here. Had a Chase free night cat 1-4 that expired 12-31. Just used the chat and was also told the same thing - nothing for Chase free night certificates, unlike Hyatt free nights. Have another expiring on March 17, and was told no extension for it, either.
I just called in and was told to pound sand. Nada for one free night and 4 upgrade certs.
just a lowly Discoverist. Called the Discoverist line re: 2 cat 1-4 awards that expired on Dec 31, 2021. A helpful call center rep reviewed my record of previous Hyatt stays and credited me with 10,000 points per award, resulting in a total of 20,000 points.
I chatted 3x with the reps. They all said, "Because of the nature of Chase free night awards, we are unable to offer any compensation for the awards on your account that expired on Dec 31"
I’m a Globalist and just chatted with a rep. I told her I read that 3,000 points were being given for expired club access awards. She credited me 3,000 points for each of my 2 awards, just like that! :)
We had to cancel a free night hotel this week on a category 1-4 that expires today, 12/31/21. I was initially told I could get nothing for this certificate, but asked to speak to a manager. After a 30 minute hold and a call drop, I eventually spoke to a very helpful gentleman and was given 10.000 points.
I could have sworn my Club Access expired 12/31/21 - but agent said it now reads 2/28/23! So I am not eligible for convert to points? But as Globalist, there is no benefit for Club Access, is there?
I did not know Club Access had such a long validity time. (these were earned early 2021).
Guess I am out of luck - although I may try again.
I just called- long long wait. They did credit me 3,000 points for each club pass- 6 in all. So 18,000 for 1 phone call- would say that was worth it
I forgot about my free night and had to get back on the chat but they gave me 10,000 points for the free night. I feel like we should be able to get 15,000 for that free night but I’m happy it won’t got to waste.
Do you mind sharing what kind of certificate you had ( chase issued or other)? Thanks!
I had 4 club passes and they gave me 3,000 points for each pass. I’m Explorist btw. I don’t know if it helped that I just a had a 4 day stay and just checked out yesterday. I hope they give me 10k for my 1 expiring 1-4 free night.
I’m a Discoverist and received 10k points for my Cat 1-4 cert and 3k each for my 2 Club Access awards. Contacted Hyatt via chat in the App and waited about 30 minutes.
I received a CURT No
The beauty of them not announcing this is that they can make marketing-driven rather than loyalty-decisions. I'm reading several accounts of it just being declined for people. I've had no luck getting them to extend or convert my suite upgrades, and Globalists seem to occasionally get lower points per cert than Explorists. (I got 500, others get 3,000.)
Just like "targeted offers", this sets up a system where the loyal patrons (91 nights this year)...
The beauty of them not announcing this is that they can make marketing-driven rather than loyalty-decisions. I'm reading several accounts of it just being declined for people. I've had no luck getting them to extend or convert my suite upgrades, and Globalists seem to occasionally get lower points per cert than Explorists. (I got 500, others get 3,000.)
Just like "targeted offers", this sets up a system where the loyal patrons (91 nights this year) get missed out and wonder why we invest so much energy staying with Hyatt.
I know one credit card I'm planning to cancel next year...
I’m a Discoverist with 2 Chase issues free night certs expiring 12/31. Contacted Hyatt on Twitter and was given 10k points each. Just completed a 6 night stay which was my only Hyatt stay in 2021
I called the Hyatt Globalist line yesterday and managed to get 3,000 points for my 4 club upgrade awards.
I asked about converting my suite upgrade award as well and was put on hold as the representative contacted the right department on my behalf. Was then given an extension to Feb 2024 for my suite upgrade award - more than fair if you ask me!
Thanks for the heads up, i sent the same message as you and got 9000p in reply only used one this year which I now regret as the lounge was closed and the substitute was poor but in the past 4 years I have used zero so this was good value
called Hyatt asking if they can convert my chase night to point they said chase put some restriction that need 10 night and card open. no luck.
Used the in-app chat (which I didn’t even know existed until I read this post, so double thank you) to say I read this and that, and was given 12,000 points total for 4 club upgrade certs. Appeared immediately. Was told I’d have to call res line to discuss the suite upgrade certs.
Lifetime Globalist here.
Called the US globalist hotline:
Club Access Award: originally offered me 500pts each. Said A friend got 3,000 points and i ended up with 3,000 each x 4.
Suite Upgrade: Had 3 but only got 1 Extended until 2023.
I'm a Globalist. I have expiring awards in each of the categories being discussed. Just logged in to check mine and. . .
"There are no awards currently available on your account. If you believe you have earned awards that are not indicated here, please contact us."
Will be interesting.
I've had that happen to me before. Turns out, some nice people decided to commandeer my suite awards. Hyatt's web team took mine and assigned it to another reservation without checking or emailing me awards had been deducted.
After a lot of interaction with their fraud team I got them back. I changed my password (per their recommendation) and then it happened again like 3 weeks later. Since this topic came up, I've noticed that...
I've had that happen to me before. Turns out, some nice people decided to commandeer my suite awards. Hyatt's web team took mine and assigned it to another reservation without checking or emailing me awards had been deducted.
After a lot of interaction with their fraud team I got them back. I changed my password (per their recommendation) and then it happened again like 3 weeks later. Since this topic came up, I've noticed that I'm missing two club awards as well.
Watch your awards with this program. They're missing basics like authorization procedures, and the best they hope to do is refund you when you find out wrongdoing happened.
Regardless who I contact - my concierge, the globalist line, the in-app chat - everyone tells me that my carts first need to expire.
I've gotten the same response. Not sure why Hyatt thinks this approach is a good one, but it isn't. If I knew what it would take to get my suite upgrades extended, then I might not be so miffed that I didn't hit whatever that criteria is. But seeing a bunch of other folks have upgrades extended and not knowing why mine were not is hugely off-putting. I'll definitely not being prioritizing Hyatt stays in 2022.
I’m Globalist and received 3,000 per club access and 10,000 per category 1-4 that were expiring December 31st.
Interesting. How did you make that happen? Through your concierge or the phone line?
Discoverist had 2 free night certs expiring dec3121. was given 10K points in exchange each for total of 20K. these were from 2020 and they said they could give no more extensions. Points posted immediately as bonus points.
Would you mind sharing if your category 1-4 certificates from chase or earned another way? Thanks!
I received 500 points each as a globalist for 4 expiring club access certificates via the chat. I couldn’t request for the 4 certificates expiring in February 2022. Does one need to request the extension of suite upgrade certificates or does it happen automatically?
I asked for 25K points for each of my 4 unused Club Access Award expiring 12/31/21. They offer only 500 points. I accepted the offer and called back 50 times; each time getting the same offer and accepting it.
I now have an additional 100K points in my account. It took the whole day, but was well worth it!
How was this possible? Because they don't actually remove the expiring Club Access Awards from my...
I asked for 25K points for each of my 4 unused Club Access Award expiring 12/31/21. They offer only 500 points. I accepted the offer and called back 50 times; each time getting the same offer and accepting it.
I now have an additional 100K points in my account. It took the whole day, but was well worth it!
How was this possible? Because they don't actually remove the expiring Club Access Awards from my account and each phone agent never checked my account activity history. Same with Suite Upgrade Award, they added additional awards to the ones expiring in February 2023. The ones I wanted extended were never remove in my account. I'm guessing they just want the system to automatically remove it on its own.
I truly, truly hope they claw them all back and close your account...take your fraud to Hilton or Marriott
I don't like the idea that I have to _wait_ after the Cat 1-4 expire and then _hope_ that Hyatt offers me some points, especially when the volume of these requests will be way higher than normal. Instead I looked around and booked a couple of nights at Andaz Savannah.
data point: explorist with three nights stayed this year (1 free night, 2 points); messaged via the app chat, got 1000 points per expiring club access award
Thanks for the tip! I earned Globalist early in 2021. I got 3000 points to 2 club access awards expiring on Dec 31
Just called Hyatt and they convert each of my expiring club access award to 3000 points.
Thanks for sharing this article!
This is the response I got from Twitter:
"In order to provide any compensation for Chase awards would require a minimum of 10 nights this past year. Please let us know if you have any further questions. ^ Carlos"
Seems unreasonable to expect 10 nights during a pandemic.
The most generous thought that comes to mind is that this is better nothing...
For the first time a globalist (and of the "lite" variety). App chat. Offered 2k points for each of three club access awards expiring 12/31/21. Accepted offer and points total updated immediately.
Explorist here, used the chat app. Was first offered 500 points for each club award, mentioned that I had read that Globalists were offered 500, Explorists 3000. Was told it's on a case by case basis and asked my email address and would look at my account. I was then given 3000 points for all four awards. Thanks for this information.
Just FYI, IF your free cat. 1-4 certificate was issued by Chase the most you can hope for is a firm handshake and a pat on the back: "Thank you! I understand traveling had added challenges again this past year due to COVID. However, we are not extending or exchanging the awards earned from CHASE this year. Please keep in mind, a family member or friend can use the award as an option, but they do have to be used by the expiration date."
Tried my luck with the chat via the app. Mentioned friends were getting 3k per certificate and was wondering if she could help.
Got 12k pts. Very happy with the outcome.
Long time Globalist about to lose my status.
Asked for extension of my 4 expiring suite night upgrades and was told I'd have to call in or email about that and she couldn't help me.
Globalist here… got 500 points per club access (2K total) and 1 suite upgrade award extended until Feb 2023. (I used 2 earlier this year when we were told No extensions for 2 night stays… would have gotten the upgrade at check in).
Called the general MHC line and agent said lots of people calling about this. She mentioned the 3K points were for explorists
Globalist
App Chat
3,000 each for 4 Club Upgrades expiring 12/31
Way better than me. Globalist, app chat, 500 points per Club Upgrade. Thanks, Hyatt.
Globalist here and they offered me and another Globalist I know 1500 points each. Got 6k for 4 and 10k for expiring free night. Not too shabby I guess.
From [email protected]
Replaced Dec. 31, 2021 with an expiration date of Feb. 28, 2023.
Adding a data point. Made a request via the in-app chat and got 3,000 points per expiring club access award—12,000 points were immediately deposited. Globalist for the past three years and requalified again this year.
Called the Hyatt Globalist line. I have 4 club access awards and 4 suite night awards, all expiring 31Dec2021. Globalist rep said I would receive 500 points for each club access award and each suite night award once they expire. I was told there was no option to extend suite night awards.
They also mentioned I could have cat 1-4 certs refunded for 10k points, but I don't actually have any certs expiring.
500pts/club access awards. Would only convert those expiring in 2021, not those expiring Feb 2022. Also did not extend one suite upgrade expring 12/31.
Use the in app chat to ask for an extension. Said they wouldn’t do that but are authorized to exchange for 500 points. Whole thing took about 30 mins, 20 of which was waiting for an agent and the 2000 points are now in my account. Notably, still see the awards in my account as well — wonder if that takes a minute to update or if you could double dip.
I live in Melbourne Australia. As you know it’s been tough to use them. I am a long term globalist. I have repeatedly asked for the suite upgrades to be extended. I don’t care about the club access rewards. my concierge has been always said NO. Finally due to travel challenges living in Melbourne, they extended 50% of the suite upgrades (I had not used any). They were extended by 12 months.
Several weeks ago I had a back and forth with my Globalist concierge. She initially said room certs wouldn't be extended because they had already been extended once. Uh, that didn't keep Marriott and Hilton from double extending. Then in my second response after I pointed out to her obvious concerns about Omicron at the time, that Hyatt competitors had double extended room certs expiration, and that I was a Marriott Platinum and Hilton Diamond...
Several weeks ago I had a back and forth with my Globalist concierge. She initially said room certs wouldn't be extended because they had already been extended once. Uh, that didn't keep Marriott and Hilton from double extending. Then in my second response after I pointed out to her obvious concerns about Omicron at the time, that Hyatt competitors had double extended room certs expiration, and that I was a Marriott Platinum and Hilton Diamond as well, in addition to being a Globalist, that is when after several days she responded with the offer of 20K for each of my Cat 7 Hyatt certs if they expire, but wouldn't extend them. I was hoping to use them in the spring when Omicron likely blows over. Gary Leff replied to me that one upside of getting points instead of the certs, even if devalued a bit, is that a confirmed suite upgrade can be applied to rooms booked with points, but not with certs. I'd still prefer to have the certs which could be worth up to 35K, instead of the 20K reimbursal offer.
Explorist with 0 nights this year but have historically been globalist, pre-Covid.
Had 5 club access awards expiring 12/31/21 and was provided 3,000 for each one.
Thank for the tip, Ben.
I think it makes sense that they would value the club access awards more for explorists. Possibly why you got more points.
Called the globalist line - agent said they were neither extending nor offering points for expiring awards
Datapoint: called Globalist line - given 500 points per Club Access Award, and expiring Suite Upgrade Cert extended from 12/31/21 to 2/28/23.
The Hyatt concierge on Twitter hasn’t gotten back to me yet and it’s been about 15 hours. So there must be some major issues. Also too, this is an unconfirmed idea I came up with but what if you could just use an FNC to book a hotel and just book a cat4 just to be sure but then just cancel it right away. I’d think that’s in easy solution to buy time for an FNC expiration.
I succeeded in getting 1500 points for 3 expiring club access certs. Thanks Ben!
Thanks Ben!
Easy 500 pts for me (had 1 club access award expiring 12.31)
I did the following:
1. Made a reservation at a Cat 4 using free cat 1-4 certs expiring 12/31/21
2. Sent a message in Twitter saying I needed to cancel because of Covid, and asking them to extend the certs.
3. They cancelled the reservation and extended the certs 6 months.
A guy on flyer talk tried this and it did not work for him. Very much ymmv
Globalist via early year cc and double night promo, had 4 club certs from a status match and year after year matching back and forth with MLife; got 2k per cert and 8k total. Very worth it!
What kind of certificates were these? Mine were issued by chase. I booked and had to cancel because the person I was traveling with got sick the day before we were set to travel. The certificates are back in my account but with the same expiration date of 12.31.21
I asked two days ago and they said they wouldn’t even give points for the certs expiring Dec 31 Bc I earned them from the credit card. Did others hear similar??
this is correct
I was told the same thing. I will continue to complain until something changes. I have also contacted chase via Twitter to let them know I find this unacceptable. If more people insist there is a chance that Hyatt will make an exception and shift what they previously said. Keep asking!