To push the flight attendant call button, or not to push the flight attendant call button, that is the question. I’ll share my take, and then I’m curious to hear how OMAAT readers feel.
In this post:
What is a flight attendant call button?
Every airplane seat has a flight attendant call button, typically in the overhead console, right by the reading light and individual air nozzle (if the plane has those). The flight attendant call button, is, as the name suggests, a way to call a flight attendant to your seat.
The flight attendant call button typically depicts a person with a tray, suggesting that the call button is intended for service. However, that’s not how all flight attendants interpret it, so I want to talk about that in a bit more detail.
Controversy around flight attendant call buttons
In most of the world, the flight attendant call button seems to work as intended. It’s a useful way to call over a flight attendant, whether you want a drink refill, or there’s some sort of an emergency.
However, in the United States I’ve heard several flight attendants over the years announce that the call button is in fact the “emergency flight attendant call button,” advising passengers to only use it if absolutely necessary. Suffice to say that this kind of announcement isn’t approved by any airline.
While people will often joke “well I’m happy you consider my drink request to be an emergency,” let’s talk about when it’s actually appropriate to use a flight attendant call button.
Using the flight attendant call button in first & business class
Broadly speaking, it’s always appropriate to use the flight attendant call button for service in first & business class, especially on international airlines. You’re paying a premium for more service, and having an extra request on a long haul flight isn’t unreasonable.
I’ll take it a step further — at top airlines, crews generally prefer that you push the call button rather than going to the galley with your request. Foreign carriers typically have thick curtains between the galley and the cabin, and you generally shouldn’t try to go into the flight attendant’s “space” without permission. They’d much rather come to you. They might be putting on some makeup or eating a meal, and don’t want to be caught off guard. So absolutely push the flight attendant call button — it’s the courteous thing to do.
I do want to mention just one caveat — try to be respectful of the overall service flow. For example, if a cabin has 50+ business class seats and the crew is doing service with a cart and is currently in the aisle, wait until they finish that round of service before pushing the call button again, unless there’s something you absolutely need.
When it comes to using the call button, you can’t beat Emirates first class, where you can voice or video call the crew with any requests, without them even having to come to your seat.
It’s also interesting to observe the cultural differences between airlines when it comes to service approaches. For example, in Singapore Airlines first class I generally don’t push the flight attendant call button, since even on a long haul flight a crew member seems to pass through the cabin every 10-15 minutes throughout the flight. The service is just so proactive that I don’t find it necessary.
Cathay Pacific first class is exactly the opposite — the crews are spectacularly reactive. That might sound sarcastic, but it’s not. On Cathay Pacific you (hopefully) won’t see a flight attendant once between meal services without calling them, and that’s so that your privacy is maximized. But if you push the call button a flight attendant will cheerily appear within seconds.
Of course those are both airlines known for great service. You have all kinds of other airlines where flight attendants make a habit of not passing through the cabin, and when they do they almost seem to look down, to avoid making eye contact.
Using the flight attendant call button in economy
Using the flight attendant call button in economy is trickier. There’s nothing inherently wrong with it, but the staffing ratio in economy is different than in first & business class, and in many cases flight attendants have to walk a lot further to your seat. Also keep in mind that on long haul flights the crew has rest periods, reducing the staffing ratio even further.
Personally I think there’s nothing wrong with using the call button in economy:
- Try to use it sparingly in general
- You should totally use it if you have mobility issues
- It’s fair to use if you’re in a middle or window seat and can’t get out, because the person next to you is sleeping
That being said, in economy I also think it’s more reasonable to stretch your legs and go to the galley yourself. Generally there’s a small setup with snacks and drinks, at least on long haul flights, so you can help yourself to that. Furthermore, in my experience flight attendants are typically “sitting in the open” more in economy than in business or first class, given that the volume of requests is greater.
Are the “rules” any different on US airlines?
The above are my general thoughts, though is the story any different on airlines in the United States? This accounts for the fact that:
- Airlines in the United States don’t have “real” curtains between the cabin and the galley, but rather have “nets,” if anything at all
- Some flight attendants at US airlines seem opposed to using the call button for service, because, you know, they’re there for your safety
On US airlines I’m generally a little more hesitant to use the call button. I see what kind of a vibe the crew gives me. In general I don’t mind pushing the call button in international first & business class on a US airline, while I avoid it on domestic flights. If I get the sense that the crew takes issue with use of the call button, I of course won’t use it.
Bottom line
All airplane seats have individual flight attendant call buttons, though customs around using them seem to differ. In the United States, some flight attendants seem to think these buttons are just for emergencies, while outside the United States there are consistently no issues with using them for service.
Where do you stand on using the flight attendant call button, and what has your experience been?
I've been flying for more than 40 years and have not used the call button once. Unsure why I've abstained. I try to get what I need when the FA passes by.
Since when do you fly long haul economy....
"Some flight attendants at US airlines seem opposed to using the call button for service, because, you know, they’re there for your safety"
These FAs are bitter and lazy; They should be removed from service immediately. Full stop.
" " If I get the sense that the crew takes issue with use of the call button, I of course won’t use it. " "
The should be terminated - For cause - not doing their job. If US airlines tell the flight attendants, don't bother, then remove the call button, just like Asian carriers remove the air nozzles -- US airlines have terrible service compared to most airlines....
As someone who traveled with my family in Australia very recently, I was shocked by the cultural differences in play even between two similar seeming cultures. On all 10+ economy Qantas flights we flew, it was a regular occurrence for passengers to push the button to request an additional beer, and the flight attendants not only came quickly, but did so cheerily and usually offered an extra drink in the process.
I wonder if this...
As someone who traveled with my family in Australia very recently, I was shocked by the cultural differences in play even between two similar seeming cultures. On all 10+ economy Qantas flights we flew, it was a regular occurrence for passengers to push the button to request an additional beer, and the flight attendants not only came quickly, but did so cheerily and usually offered an extra drink in the process.
I wonder if this an example of American “exceptionalism” in play. Are any non-US based airlines as stingy with the call button norm as they are here?
I think this may have more to do with the self-service culture of the US.
You press the call button whenever you require something, or if there is a problem that the crew should know about. This is standard operating procedure in every country on Earth other than the United States. The "emergencies only" diktat is nonsense. Should hospital nurses be directing patients to use refrain from using their call bells unless they're having a cardiac arrest? It's a customer service industry. Some of these FAs need to get TF over themselves.
Not a US thing... a lazy FA thing.
Except one time I was on an AA flight and got verbally threatened by a fellow pax. He said he would "f***ing crush your [my] skull." I pressed the call button, but the flight attendant never showed up. It was way after meal service. I had to find another opportunity and take a detour to go to the galley.
You use the call button when you want something like an extra drink and you don't see the flight attendants. Regardless of cabin.
Anytime Britney Spears flys commercial maybe? Not sure if that includes JSX though! (;
American FAs, including AA, consider passengers as enemies. Not so at EVA and Singapore Airlines. Lufthansa is in̈ between
I can vouch for BA, EK, EY and SQ, in F&J Derek.
I've never needed to use the call button until last fall--on two different United Airlines flights (which isn't my usual airline). 1) on a Boeing 777, HNL-LAX, my phone somehow fell off the device holder on the back of the seat in front of me (maybe from the passenger's weight shifting or...?) and knocked over my cup of apple juice that was on my tray. Juice went everywhere and soaked the blanket I had on...
I've never needed to use the call button until last fall--on two different United Airlines flights (which isn't my usual airline). 1) on a Boeing 777, HNL-LAX, my phone somehow fell off the device holder on the back of the seat in front of me (maybe from the passenger's weight shifting or...?) and knocked over my cup of apple juice that was on my tray. Juice went everywhere and soaked the blanket I had on my lap. The passenger next to me generously used her own cleaning wipe to help clean up the mess while we waited for a FA, who then provided napkins and took my wet blanket. Unfortunately, she said there were no extra blankets but said she'd check to see if there was anyone not using their blanket...I guess not, because she never came back. 2) in First Class on a Boeing 737-9, EWR- SEA, I unfolded my tray table before meal service was about to begin and found out that it was filthy--dirtiest one I'd ever seen! Used call button to inform FA, who gave me several antibacterial wipes to clean it with...so I had a clean tray by the time I received my meal!
The fact that YOU had to clean the table is indicative that US based FA don't want to do their job.
BTW - Another reason to take Asian airlines across the Pacific - the FA actually routinely clean and stock the toilets ...
If I’m in a middle/window seat I’ll try to ask for a few things if I think I’m gonna need it later in the flight, so I don’t have to bother them again, if I’m in the aisle I won’t bother calling, I’ll just walk over and ask for whatever I want, in any case they don’t usually rush to your seat even when you do call them… I can see other seats with the light on for a while just to have the FA ask to turn it off rather than asking what they need…