It’s my own fault, really. With a name like that, I should’ve known what to expect.
Still, despite the name (is it a new bidet from Apple?), I had hoped that the IASS lounge would have some redeeming qualities. And it does: it’s shielded from the elements, and has breathable oxygen. But I can’t really see why anyone would go there, unless the rest of the airport was on fire or something (and even then, you might just be better off finding a mailbox to crawl into).
I was flying Scoot to Taipei, and thus did not have access to any of the post-security lounges at Narita. My Priority Pass membership (which I have through my Citi Prestige card) gave me access to IASS.
Before arriving at the airport, I did a little research. IASS has two locations at Narita (one in Terminal 1 and one in Terminal 2), one at Honolulu International Airport, and one at Seoul-Incheon International.
Their website does a good job of managing expectations. The benefits of the lounge, it says, include “information such as departure guidance of your flight, smiles and sophisticated manner of our staff.”
There is such a long list of cards that will get you access to this lounge; I half was surprised not to find a D.C. Public Library card listed.
One of the lounge amenities listed is credit card brochures. “So don’t get your hopes up,” the website seems to be saying.
IASS is located before security, which, to me, seriously limits its usefulness. (Especially since I didn’t have access to an expedited security line, and the queue looked enormous.) Still, I thought I’d check it out. It’s located on the 4th floor of Terminal 2, near some shops and restaurants.
Upon entering, my boyfriend and I were greeted with a smile and asked if we wanted to have any alcohol, because we were permitted only one drink. It was barely 10 in the morning, so we declined.
The entire lounge is one room of about 750 square feet. There are no bathrooms. There is a coffee machine, a soda machine, a water cooler, and some trail mix.
As advertised, there were ample credit card brochures! There were two kinds of seating: several side-by-side cushioned chairs, and then a couple of work desks.
I will say that there were outlets everywhere and the Wi-Fi was fast (but the Wi-Fi available throughout the terminal is perfectly fine as well).
The lounge was also very clean (though this is Japan, where I’m pretty sure even the sewers are clean enough to perform open heart surgery in).
Still, I only stayed for a few minutes, since I was worried about the security line and knew there were equally comfortable and quiet places in the terminal where I could relax.
If you are able to derive some value from visiting this place, then by all means, please do. For me, the “smiles and sophisticated manner of their staff” aren’t enough to merit a second visit.