Many would assume that complaints should be limited to private companies that compensate their customers well when mistakes occur, but yesterday I just had to do the right thing and complain. So at TPA I always park in the economy parking garage, which is $9/day and has shuttles to the terminal every 7-10 minutes 24 hours/day. The other option would be the long-term parking garage, which is $15/day. Since I’m usually gone for 2-3 days I save $12-18, which is a great deal given that it’s only a short shuttle bus drive.
But Sunday night I arrived at TPA on a delayed Northwest flight, and I had to wait for the shuttle for 40 minutes. That pissed me off even more than it usually would, given that my flight arrived at 1AM and I wasn’t out of there before 2AM. The shuttle bus driver was hardly sympathetic when I informed her of the fact that we (a large group at this point) had been waiting for so long, and she basically shrugged her shoulders and said “oh well, sorry about that.”
Anyway, the situation just ticked me off so I felt the need to call the number on my receipt to complain yesterday. I was eventually connected to a manager that was disappointed to hear about the situation, and offered me free parking next time. Now, I wasn’t looking for anything, but it was a nice gesture. Whether or not I’ll use it is a different story, since it seems like more trouble than it’s worth, given that I have to call her the day of so that she can give an envelope with a “pass” to one of the agents at the booth.
Anyway, it might seem petty, but I think we should keep all service organizations honest, regardless of how basic they may seem….