Back in June I wrote a post comparing airline call centers when it comes to award bookings, and Delta ranked dead last on my list. Yesterday they worked hard to maintain their ranking, as I called Delta SkyMiles to ask about Korean Air award space (since there’s no better way to do so, sadly). The (short lived) conversation went something like this:
Me: “Hi, I wanted to inquire about award space on Korean Air in business class please.”
Agent: “Where are you traveling to and from?”
Me: “It would be from New York to Beijing via Seoul. I looked at Delta’s space online but didn’t see anything at the low mileage level, so wanted to see if Korean Air had anything available.”
*a minute of silence*
Agent: “I have an option for 220,000 Delta SkyMiles from New York to Beijing on Mesaba Aviation connecting to Delta, arriving at 11:00PM the following day”
Me: “Sorry if I wasn’t clear, I was hoping you could search award space on Korean Air for me, and not Delta, since I can see that online.”
Agent: “Sir, I am. I believe Mesaba Aviation is the code for Korean Air.”
Me: “I have a call on the other line and have to go, thanks for your help.”
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