Hyatt Place is one of Hyatt’s limited service brands, with a constantly increasing global footprint. While World of Hyatt elite members are used to receiving late check-out as part of their elite benefits (Globalist members have guaranteed 4PM late check-out), Hyatt Place is now extending flexible check-in and check-out to all… at a cost.
All World of Hyatt members can now secure early check-in or late check-out at Hyatt Place properties.
Hyatt says that this is designed to give members greater control and flexibility, knowing that securing an early arrival or late departure may be beneficial. Hyatt has piloted this new program across 14 hotels globally in 2018, and now they’re expanding it further.
With this new program, early check-in can be reserved as follows:
- World of Hyatt Globalist and Explorist members can reserve 9AM or 12PM early check-in for free
- World of Hyatt Discoverist members and non-elite members can reserve 9AM or 12PM early check-in for a fee, starting at 10USD (pricing varies by location)
Meanwhile late check-out can be reserved as follows:
- World of Hyatt Globalist members can reserve 4PM late check-out as part of their existing elite benefits
- World of Hyatt Explorist and Discoverist members still receive 2PM late check-out subject to availability
- World of Hyatt non-elite members can reserve 2PM late check-out for a fee, starting at 10USD (pricing varies by location)
These flexible check-in and check-out times can be reserved within seven days of arrival through hyatt.com, the Hyatt mobile app, or the pre-arrival email. Obviously they’re subject to availability. This is valid on eligible rates, including awards and free night certificate stays.
Here are the full terms of this new feature:
Early check-in and late checkout are subject to availability. Early check-in and late checkout are not guaranteed. Offer is only valid at participating Hyatt Place hotels, for World of Hyatt members who book an eligible rate or redeem an award night. Advanced reservation is required. The fee associated with early check-in and late checkout varies by specific hotel and will not be charged until after the early check-in/late checkout is confirmed. If the early check-in or late checkout time cannot be confirmed, the hotel may attempt to contact the guest via email and/or telephone. Offer may not be available on certain room types or levels and may be subject to limitations. If a hotel cannot accommodate room preference with early check-in or late checkout, it may, but is under no obligation to, offer guest an alternate room type. Early check-in and late checkout offer may only be available during certain specified periods before a stay (if any).
I’ve always been surprised that hotels haven’t better tried to monetize early check-in and late check-out. The system Hyatt Place is adding makes a lot of sense. Within a week of arrival they’ll know with near certainty if they’ll be full or not, so if a hotel isn’t full, why not try to make a bit of extra revenue off the room?
Historically hotels will let you check-in early, though a lot of people are willing to pay a price for the peace of mind of knowing that their room would be ready before embarking on their trip.
Nothing is being taken away from elite members here, and in some cases things are being added. For example, Globalist members will be able to confirm early check-in for free in advance. Furthermore, more options are being expanded to other World of Hyatt members, so I commend Hyatt for this move.
It seems like you’ll still be able to check-in early on a space available basis at no cost, so these fees are just for those who want to secure their times in advance.
What do you make of this new Hyatt Place policy?