This is entirely insignificant in the grand scheme of things, though I do feel the need to mention it. Hyatt offers their Diamond members a “food and beverage welcome amenity.” At North America properties, you can choose between 1,000 Gold Passport points and a food and beverage amenity, though everywhere else you’re at the mercy of the amenity they give you. On their website, they describe it like this:
Welcome amenity consists of the following: at Hyatt properties in the U.S., Canada and Caribbean; a choice of 1,000 bonus points or Food and Beverage option; at Hyatt properties outside of North America and Andaz® hotels a Food and Beverage amenity will be provided; at Hyatt Place and Hyatt Summerfield Suites a choice of 500 bonus points or Food and Beverage amenity; at Hyatt Vacation Club Resorts 500 bonus points will automatically be awarded.
In my experience at non-North America properties, it usually consists of some small food item (cookies, fruit, or something), some beverage (usually water or wine), and a welcome card.
Well, I’m staying at the Hyatt Regency Mainz at the moment (which is a fantastic hotel, by the way), and since it’s the second day of my stay, just called down to the front desk to let them know that the welcome amenity hasn’t been delivered yet. The front desk agent asked “isn’t there a plate of apples in your room?”
Well, I guess these four (not-so-appetizing) apples, which have been in the room since before I arrived, are the welcome amenity:
I would have believed it if there were at least a card with it, but this is really embarrassing, in my opinion. Again, it’s not that the welcome amenity is in any way significant, but some consistency would be nice. Perhaps they should change the wording to “food OR beverage OR room decoration amenity.”
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