Newark Airport Meltdown: Travelers Stranded On Planes For Hours

Newark International Airport (EWR) has been in the news a lot lately for irregular operations. While things have largely improved on the air traffic control and runway construction front, yesterday afternoon was a complete mess for a different reason, with many passengers being trapped on planes for well over five hours.

Bad weather shuts down Newark Airport, traps passengers

On the afternoon of Monday, July 14, 2025, Newark dealt with a pretty terrible storm, which impacted operations. Of course bad weather happens, and that’s something we can’t control.

However, what’s noteworthy about this weather event is for just how long passengers were trapped, as flagged by JonNYC. The ramp shut down for an extended period of time due to weather, as planes were able to continue landing, but weren’t able to depart.

This obviously caused some issues, as planes landed without there being any vacant gates. With United being the biggest carrier at Newark, of course it was most impacted by this. So, for how long did aircraft get stuck? Let’s look at some examples…

Flight UA1205 from Chicago (ORD) touched down at 4:36PM, and finally got a gate at 10:04PM, meaning passengers were stranded on the plane for 5hr28min. YOWZERS!

UA1205 flight status

Flight UA3412 from Louisville (SDF) touched down at 4:44PM, and finally got a gate at 10:10PM, meaning passengers were stranded on the plane for 5hr26min.

UA3412 flight status

Flight UA145 from Porto (OPO) touched down at 3:43PM, and finally got a gate at 8:36PM, meaning passengers were stranded on the plane for 4hr53min.

UA145 flight status

Flight UA78 from Tokyo Narita (NRT) touched down at 4:56PM, and finally got a gate at 8:44PM, meaning passengers were stranded on the plane for 3hr48min.

UA78 flight status

Those are just a smattering of examples, but this is more or less what we saw across the board for afternoon arrivals. Expect lots of continued operational disruptions, since there were a ton of delays and cancellations, and a lot of crews will also probably not be able to work trips today, due to the number of duty hours they had yesterday.

This was no doubt an unpleasant experience for all. Well, maybe some crews didn’t mind it, since they were getting paid, as the door was closed. For wide body captains, there are worse gigs than getting paid $350 per hour just to sit there and wait out a delay. I suspect this was easier on pilots than on flight attendants, as the latter actually have to deal with customer frustration more directly.

Were airlines violating the tarmac delay rule?

We don’t have that many consumer protections for airline passengers in the United States, but one policy we do have is the tarmac delay rule. With this, airlines are required to allow passengers to deplane the aircraft during extended delays on the tarmac.

For flights at US airports, airlines are required to provide passengers with an opportunity to safely deplane within three hours of landing on domestic flights, and within hours of landing on international flights.

Airlines can face massive fines if they violate this rule, so were the rules actually broken here, given that some flights were stuck on the tarmac for more than three to four hours? Well, this is where the rules get a little murky. The Department of Transportation (DOT) stipulates that “exceptions to the time limits are allowed only for safety, security, or air traffic control-related reasons.”

That’s actually not defined that clearly in the regulations. Though given that the ramp was largely closed for the safety of airport ground staff, I suspect that this would fall in the “safety” category, and therefore airlines would have an out.

Then again, what would cause a delayed gate arrival of over three or four hours if it weren’t weather or air traffic control? It’s not like airlines keep passengers on planes just for giggles.

It’s hard to say exactly how this should have otherwise been handled. Should flights have diverted to other airports where passengers could maybe deplane, and then the crew would time out and passengers would be stranded? It seems like airlines did their best, but their hands are tied when the ramp closes, and ground staff aren’t allowed to work.

Bottom line

Newark Airport had an absolutely awful Monday afternoon, as bad weather greatly impacted operations. While flights continued to be able to land, departures weren’t possible, leading to a lack of available gates.

Some aircraft ended up being stuck on the ground for over five hours, before actually reaching a gate. While the tarmac rule in theory exists to avoid situations like this, I suspect this would qualify for the time limit exception, due to safety.

What do you make of this Newark mess?

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Beverly Follis Guest

I was a passenger on UA flight 2630 to Seattle. I had no problem waiting the 7 hours on the plane that was supposed to take off at 2:55 pm. The pilot came on several times to announce each delay and the progress of the storm (it wouldn't move on). My concerns were after we deplaned and came into the terminal. We sat in the terminal and watched the screen showing the delays go from 9:30 pm to 10:30 pm, to 11:30 pm, then to 12:15 am and then it was announced the flight was cancelled. There was only one ticket agent at the arrival gate to help us and she said she had to leave at 1:30 am. No backup, no on-call people showed up (Was there an on-call system?). She was all alone and frustrated (understandably so). When my turn came up at 1:25 am, she tried to look for a flight but there were no seats available. I asked for a hotel voucher which she immediately emailed to me. She also gave me two meal vouchers at $15 each. While she was checking on flights I phoned the hotel. They had no vacancies. I asked if United had other hotel options. No, they didn't. So I asked for a taxi voucher back to Stamford, CT, where I originated from, and she said United wouldn't pay for one. I asked her for what other options where there. Could I stay in a lounge? No, all lounges were closed. I left and looked for a restaurant. All but Dunkin Donut and Starbucks were open. So there goes dinner. So I went to baggage claim hoping my bags were set aside in a safe place since I spent so much time in line at the gate and looking for something to eat. (I last ate at 9:30 pm on the 14th and paid $15 for a tiny sandwich -before I received the meal vouchers, and it was now the 15th). I\ I had to get my luggage as the announcement that it was to be picked up at carousel 9 had long past. I was hoping it would be placed in a safe place. At 1:30 am I headed for the baggage claim area, stopping at another gate on the way to see if the agents there could help me look for flights to Seattle. They couldn't and shut down their computers and left. Then I realized that the baggage claim was out of the security area and that I couldn't come back to sit in a restaurant until a gate opened again. I asked the TSA agent about it and he confirmed I needed a boarding pass to get back in but said the ticket counters open up again at 3 am. It was now nearly 2 am. Baggage claim was a nightmare. Out of 6 carousels, only three were operating. Three were empty and not running. I ran around the place looking for my bag. I asked some of the baggage handlers and they said they were still loading bags. I noticed a woman with a clipboard and an ID tag and asked her. She said they were only handling international flights and that domestic flights were on hold. Then an announcement came on - all luggage on the flight to Seattle will be on the way to Seattle. I went back to the woman with the clipboard and she confirmed the information. I told her that this was unacceptable as I could not go to Seattle. There are no agents available to rebook my flight. She pointed to a line of over 80 people in the baggage recovery line and said to speak to one of its two agents. It had 4 seats of which two were occupied by agents. At about 3 am, the two agents stood up and walked away from their stations and disappeared behind a door with a cypher lock on it. No announcement to be patient, that another crew was coming. I knocked on the cypher locked door hoping to get some idea of what was happening. I was told by another agent to stop knocking on the door so I asked her what was going on? I said they just walked off. She didn't know as she was just coming on duty. (Why wasn't she briefed by the outgoing shift?). About 10 minutes later, three agents came in to the Baggage Recovery area to get ready to resume the process of baggage recovery. When my turn came up - around 4 am, I was told my bags were on a plane to go to Seattle. I asked, "Why?" She said, that was United's policy. I asked, "Why? It didn't make sense since there are no agents to search for and rebook flights and seats were not available for the next 2 days." (They didn't have time to search beyond the two days). The agent went to another agent and both whispered to each other. She came back and said they will pull my bag and have it delivered by FedEx within 24 hours. She gave me a yellow card with a handwritten number on it. I left, and bought some water and turkey jerky with my meal vouchers, and called an Uber. There was no use rebooking a flight without my luggage in hand. It was a good thing I didn't rebook the flight for Wednesday, Thursday, or Friday as my luggage never showed up. I called the phone number on the yellow card. The agent said, the flight was never canceled and all bags went to Seattle. I sent him via text the United Airlines app, that showed the flight was cancelled. He said the app was wrong and the bags went to Seattle and did I want my bag to be sent back to Newark? I said, "Yes," and he said, it should be delivered to my house by 7 pm. The United App showed that the bag was offloaded from the plane, went to carousel 9, then put back on another plane to Seattle. Then it showed that it would be put on a flight leaving Seattle at 10:56 pm, arriving Newark at 7 am on the 16th of July. I waited. Checked the app again and noticed that it was to be picked up at 11 am by delivery but after 11 am passed, I checked the app again, and it showed it was picked up at 1 am by delivery and would come to my house by 7 pm. Seven pm came and went. I checked the app and it said it would would now be delivered between 9 and 1 am (the 17th). I waited up to 1;30 am and phoned the baggage recovery office again. The agent said the bags were never picked up by delivery but went to a warehouse in Elizabeth, NJ, and did I want to pick it up? I said, No, I wanted it to be delivered and said it showed have never gone to Seattle. I asked, "why?" He said it was United Airlines policy to send the bags to their destination as most people get rebooked to their destinations. He assumed that "I never worked at an airport" and would not understand. (I have worked at the 603rd MASS military airport in Okinawa for 3 years as an Air Force traffic control officer, so he is wrong about that assumption.) He then said it could be another 1 or 2 days before a truck and driver would be assigned to my bag. I called back again later on that morning and spoke to 2 agents. One assured me that the bags were not in a warehouse and promised me that they would be delivered today by 1 am on Friday morning. I didn't know who to believe and told her so. She turned me over to another agent who offered to check directly with delivery. She verified my address and phone number and said they will be definitely arriving by 1 am Friday morning. As i was hanging up the phone, I received a phone call from a NJ number. I called it back and it was the delivery driver who said he was still in NJ but would definitely be coming to my house around 5 or 6 pm. So now I wait. My questions are in spite of the emergency situations are: 1. What or do they (both the airport and United Airlines have a contingency plan for emergencies? 2. Is there an On-Call list of staff who can come in during a crisis? 3. Are their backup supervisors and staff that can step in? 4. Why isn't the United Airlines app synced with the computers the agents are using? Passengers are getting contradictory information. 5. Why were the three domestic carousels not in operation? 6. Why isn't there a Customer Service line open before 3 am? Everything is digital and phone numbers were always busy or the agent hangs up. 7. Why are lounges closed when passengers are stranded? 8. Does United Airlines care or is it just the "bottom line" and profit margins?

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neogucky Diamond

I understand that if safety risks are involved the tarmac rule doesn't apply, there is an example in the comments about jet bridges not beeing able to deploy due to thunder which would be a good example of this. For EWR it seems the problem where vacant gates - wouldn't it be possible to move "gated" planes to remote stands and have the newly arrived planes use the gates? Especially if most planes are United which controls both waiting planes and gated ones. If this is something that would be possible I would argue the tarmac rule was violated.

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grayanderson Diamond

...those Newark ads bragging about having the best OTP in the NYC area haven't aged well, have they?

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Scott Guest

The rule they had to take them off it’s not safe to keep on a runway that long it’s bs safety Newark has delayed all the time it’s the worse Airport in USA

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Robert Fahr Guest

Note to self: No EWR.

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