Hotel Room Service Done Right

While I rarely order room service while staying at hotels in the US, I order it pretty frequently when staying at hotels outside the US. There are a couple of reasons for that:

  • I’m often short on time when traveling internationally, since I have a lot of work to catch up on after a longhaul flight; I’d rather spend my limited free time sightseeing than eating at a restaurant (ideally I’ll do both, but sometimes it’s just not practical)
  • I’m often on a weird time schedule when traveling internationally, so breakfast at 2AM or lunch at 8AM sounds better than what I’d be able to get otherwise

While a lot of people think room service is overpriced, let’s keep in mind that it’s actually a money loser for many hotels. And that’s why we’ve seen so many cutbacks when it comes to room service, whether it’s limited hours, a limited food selection, huge service charges, third party vendors being used, having the food delivered in plastic containers, etc.

While the quality of room service food as such varies considerably, I rarely appreciate how the setup between hotels differs.

I recently stayed at the St. Regis Beijing (yes, the one with the club lounge), and I think they had my favorite room service setup ever:

  • The menu was extremely extensive, both in terms of Asian and Western dishes
  • You could order anything from the menu 24/7 — in other words, you could order a pizza at 7AM or a breakfast set at 8PM
  • In addition to being able to order the entire room service menu 24/7, you could order anything off the restaurant menu whenever the restaurant was open (this even included a Japanese restaurant which isn’t technically part of the hotel)
  • There was no fixed delivery charge, but rather just the same 15% service charge billed to everything at the hotel (and there was no line to add tip)

And the food was even good!

St-Regis-Beijing-Room-Service

Perhaps it’s just a sad reflection of the state of room service, but I was amazed by how impressed I was.

Do you ever order hotel room service, and if so, what do you value most about it?

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dee Guest

Room service (RS) is necessity. Oftentimes I will intentionally book a hotel just because they have RS. It's important that the hotel posts the RS menu on their website along with prices so that I know beforehand if I need to bring something to eat because sometimes the menus get a little too locally creative and/or pricy (think alligator-eggs benedict and nothing else on the menu below $25). I either travel alone or with a handicapped person and usually my traveling partner is in pain after a hard day of travel. I am female and have been harassed at hotels by not only staff but also "lonely hearts" hoping for a hookup. Some have even come knocking on my door (how they found my room number I will never know)! When traveling alone, I have learned that ordering RS at night usually is my only dinner option.

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Lisa Guest

I had to stay at a hotel for work recently that was in an area with only 2 breakfast places and they were both tiny with lines out the door. Room service breakfast was the best option, and it was always delivered on time and as a bonus, the waiter was a hoot. It was only available when the hotel restaurant was open though, so nothing before 7 a.m.

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Jo Guest

Rarely ever had room service, but the other day at a fine hotel on 1st ever business expense I wanted to kick myself after I realized we could have just gotten room service Instead of the expensive cafe and had the same food. I would do it of I were often doing business travel instead of going out, but since I'm used to my own penny then I'm always looking for just food.

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boba Guest

I probably spend $20k a year on room service! Some places it's an extreme rip-off, but you can't beat the convenience. I also won't stay at a hotel that doesn't offer 24/7 room service. Hotels in Dubai are the best in this regard. Not only is everything 24/7, but the menus are extensive and the setup is divine.

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Dylan Member

I had an interesting room service experience at the Scandic Anglais hotel in Stockholm about 10 days ago. The hotel restaurant is a Jamie Oliver restaurant and was very good for hotel food. For room service you call and they call you when it's ready and you pick it up yourself on a nicely presented tray, much to the envy of people waiting for a table that are not staying at the hotel. I had an excellent ribeye with fries and still water for under U.S. $30 which is a phenomenal value for room service in my opinion.

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