Garuda Indonesia Is Suspending Flights To London

Indonesian flag carrier Garuda Indonesia has had an interesting history with their London flights:

  • In 2014 Garuda re-commenced flights to London Gatwick (following many years of suspension because of safety restrictions placed on the airline). This flight operated as a tag flight continuing on from its Jakarta to Amsterdam service.
  • In 2015, Garuda shifted its London operations from Gatwick to Heathrow after securing a valuable Heathrow landing slot and commenced non-stop flights to Jakarta, eliminating the Amsterdam tag stop. Until Qantas’ direct flight from Heathrow to Perth, the Heathrow to Jakarta flight held the title as the longest non-stop flight from Heathrow.
  • Flights from Jakarta to Heathrow stopped at Singapore along the way, as flights of this length could not take off from Jakarta with sufficient fuel as the runway was, at the time, too weak to handle that much weight. Return flights from Heathrow to Jakarta operated non-stop.
  • In September 2017, the Jakarta runway was strengthened, allowing the flights to run non-stop between Jakarta and Heathrow in both directions, and the flight has operated three times weekly ever since using their three class Boeing 777-300ER, including their incredible first class which Ben reviewed here.
The various combinations of Garuda Indonesia’s London flights over the years

While the flight is the only non-stop flight between these two cities, I understand a large number of passengers continue on to Bali, which is a very popular Indonesian tourist destination.

Airline Route has just announced that Garuda Indonesia has closed reservations for flights to and from London Heathrow from October 28, 2018. This leaves Amsterdam, the home of their SkyTeam partner KLM, as Garuda’s only European destination.

The airline has not yet advised if this is a permanent suspension/cancellation of the route, or if the route will become seasonal (i.e. recommence for the northern hemisphere summer). There are various rumours on FlyerTalk, that the flight will be restructured as a triangular flight to include Bali — i.e. one direction will be direct to or from Jakarta to London, the other will be to or from Bali.

Bottom line

I’d still love to fly Garuda, as their hard and especially soft products have improved out of sight. But it is becoming harder to do so long-haul, as they reduce their network.

I’ll be interested to see what Garuda does with their valuable Heathrow landing slot, as they are required to either ‘use it or lose it.’

Assuming they own the slot pair outright (does anyone know?), they may either sell it if they do not plan to recommence the route, or lease it for the short-term if they make the route seasonal. Their current Heathrow slot lands and departs in the evenings, so would not be as valuable as those morning landing slots we have seen sell for tens of million of pounds.

British Airways has been slowly increasing into Southeast Asia (beyond the obvious destinations like Singapore), as they now fly to both Bangkok and Kuala Lumpur. If there are no direct flights between the two cities I wonder if British Airways will see the opportunity to potentially commence this route (or else fly direct to Bali).

Would you fly Garuda Indonesia? Do you think this suspension will be seasonal, or permanent?

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Sam G Guest

Direct flights to Jakarta have been reloaded commencing 27th November....

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Harry Guest

According to a source, Garuda will infact be keeping the London Heathrow departure slot, with a slated LHR-DPS direct flight (unsure of the return leg due to runway length and strength at DPS) or a flight from LHR-BOM onwards to DPS, this would be operated as a 5th freedom. They have less than two weeks to submit the relevant plans and documents !

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Stuart Guest

It's reported that GA are shifting their First Class service from CGK-LHR to CGK-HND from the end of October when they cancel CGK-LHR: https://www.routesonline.com/news/38/airlineroute/280815/garuda-indonesia-nw18-jakarta-tokyo-haneda-service-changes/. That must free up a B77W or two for other things.

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Phil Guest

@James - Thanks for your advice - all sorted now after finally getting through to London office. I was pre-armed with alternative flights - (Either INV to AMS on KLM city hopper - this was refused. Then Cathay Pacific via Hong Kong, or Singapore Airlines via SNG - this was full in Business) They allowed Return LHR - HKG - BALI on Cathay Pacific - Much better flight times and it allows me to catch the plane from Heathrow after my flight down from Inverness. To anyone in same situation - Ignore the recorded message when you call London office. It took me about 20 mins to get through. Pre search your own alternative flights and tell them what you would prefer. Hope everyone gets sorted.

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LBB Guest

Does anyone know what the rights are for those who have been bumped off the cancelled flights from Jakarta to London and are now being dumped in Amsterdam instead? (With no mention of how we are supposed to get back to London!!?) A refund does not seem adequate when you consider: there are no other direct London flights from other carriers; going via Amsterdam will extend our journey by approximately 3 hours; we will get to London probably 12 hours after we intended; we specifically wanted a day flight and are now on an overnight flight; we will have to extend our hotel time in Jakarta for half a day or be homeless after checkout time and of course, the additional travel costs to get back from Amsterdam!! We have incurred other costs for the trip already so even a full cancellation of the entire trip will cost us money. They have left us high and dry!!! Not impressed Garuda! To add insult to injury; they are making us call the Jakarta office to reschedule / refund rather than getting their London office to manage it!

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