Delta having issues displaying Air France award space

Delta SkyMiles are referred to as “SkyPesos” for a reason. In most instances they’re worthless for award redemptions on Delta, though their partner Air France does release quite a bit of award space. While they’re not the best airline in the world, at least it seems SkyMiles are relatively useful for travel to Europe, since they release nine business class award seats on many flights.

However, the past few days I’ve noticed that Delta seems to be blocking a majority of the space Air France releases. I’m finding this space both by using Expert Flyer and Air France’s Flying Blue website, which in the past have matched the award space that Delta has access to.

I’ll assume it’s a system glitch, but I see virtually no award space, in particular in business class.

For example, take a look at these Air France flights from Paris to Washington Dulles, where both flights have at least nine business class award seats:

However, when you go to delta.com, they only show coach space for those flights:

I’m going to assume this is a system glitch as opposed to something intentional on the part of Delta or Air France, though I hope it’s fixed soon. In my experience there’s no way to get around the “blocking,” even by calling the SkyMiles award desk (not that they’re usually that helpful).

Anyone else running into similar issues?

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Brad Guest

It seems that Delta has removed or blocked a bunch of Virgin Australia biz availability as well. I wonder if it's related.

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Dan B Guest

I ran into this issue yesterday. Saw plenty of availability on both EF and Airfrance.us for ORD-CDG-TLV flights, but DL could not see them. It's super frustrating when they quote you 350K for a BE seat on DL, where you know that there ARE available AF award seats that would result in a low-level award (120K to TLV), yet DL can't find them!

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Rick New Member

Yes, I noticed this on Sun., 3/18, when it had not been an issue on Sat., 3/17. Biz seats are shown as available on AF but not on DL. Delta's Premium Service line couldn't find any biz bucket seats (O) for any day into the future on Air France or KLM. The rep said that the O bucket didn't exist on her system; it wasn't just that there were zero seats -- it appeared to her that all AF/KLM flights were operating only as coach (X). She called her help desk, and they called AF to no avail. The DL rep told me she was reporting it as an IT issue but that her IT rep said it wouldn't be fixed soon (overnight) but maybe by the end of the month! It's still an issue today, 3/20.

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Adam Guest

Some of us don't have a lot of choice in which airline we devote our travels to because of where we live and because we don't have unlimited amount of time to spend making connections and mileage running. So the endless posts about how much better MP is than SM, et al are basically pointless.

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MTKeller Member

You can fly to Asia in business (with domestic flights in first) for 120K using SkyMiles. You just have to fly partners, which requires calling and a lot of patience. I'm OK with people having given up, as that means there's less competition for the seats I want.

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