Italy’s ITA Volare Offering Elite Status Match

Italy’s ITA Volare Offering Elite Status Match

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Italia Trasporto Aereo (ITA Airways), Italy’s new national airline, launched operations as of October 15, 2021. For the last few months of 2021, the airline offered a status match promotion. That was then brought back a couple of weeks ago, for anyone who is interested but didn’t take advantage of the last offer.

I wanted to provide an update on this, since the number of airlines that ITA Airways will match from has been decreased (ITA will no longer match from most SkyTeam airlines). Furthermore, some people might find this useful if considering a Royal Air Maroc status match for oneworld status.

ITA Volare status match details

Through Friday, April 15, 2022, ITA’s Volare frequent flyer program is running a status match campaign. Specifically, the airline is offering status matches from 15 different airline loyalty programs.

How does the status match work? To start, if you’re not yet a member of the ITA Volare program, you should first register. Once you’ve done that, log into your account, and you should see a button for requesting a status match. If your status match is approved, your status will be updated by May 15, 2022, and will then be valid for 12 months.

Here are the 15 airline frequent flyer programs that ITA Volare is matching (and obviously you’d need to have some status in order to match — just being a member isn’t enough):

  • Alitalia – Millemiglia
  • American Airlines – AAdvantage
  • ANA – Mileage Club
  • British Airways – Executive Club
  • Emirates – Skywards
  • EL AL – Matmid
  • Iberia – Iberia Plus
  • Lufthansa – Miles & More
  • Qatar Airways – Privilege Club
  • Royal Jordanian – Royal Club
  • Singapore Airlines – KrisFlyer
  • Swiss – Miles & More
  • TAP Air Portugal – Miles & Go
  • Turkish Airlines – Miles & Smiles
  • United Airlines – MileagePlus

Should you request an ITA Volare status match?

Is it worth status matching to ITA Volare? The first thing that’s interesting is that ITA has joined the SkyTeam alliance, which means you’ll have access to some reciprocal elite perks. In other words, there could be benefits like a free checked bag or priority boarding when flying with other airlines, like Delta.

Furthermore, ITA Airways is matching elite status all the way up to the top tier. What are the benefits of status in the program, though? While the details are somewhat vague, here’s what we know:

  • ITA Volare Plus is the entry level elite tier, and offers priority waitlisting, free ancillary services, dedicated customer service, and business class check-in
  • ITA Volare Premium is the middle elite tier, and offers lounge access, 24/7 dedicated customer service, priority boarding, and a dedicated onboard reception
  • ITA Volare Executive is the top elite tier, and offers free checked golf equipment, lounge access (including with a guest), food & drinks free of charge, invitations to exclusive events, and a dedicated reception

I think it’s worth taking a few minutes to match status with ITA Volare, because why not? This is a new(ish) airline, and it belongs to SkyTeam, so I imagine opportunities this generous won’t always be around. What’s frustrating is that there doesn’t seem to be any way to redeem miles with other SkyTeam partners for travel on ITA Airways, so right now the only way to fly ITA is to… *gasp* pay cash for a ticket!

There’s also the angle of Royal Air Maroc offering to match ITA Airways status right now, so you could essentially match your ITA Airways status to Royal Air Maroc, assuming the timing works out.

My ITA Volare status match experience

During the 2021 promotion I decided to request an ITA Volare status match just for fun, and wanted to share my experience. I first had to register for the ITA Volare program, which was a straightforward process.

After entering some basic information I was signed up, and just had to click a link in an email to complete the registration.

The next confirmation email contained a link directly to the status match page.

Note that when you register for the ITA Volare program you aren’t initially issued a frequent flyer number. That’s not an issue, as that’s not even needed to request a status match. At that point I emailed [email protected] with this very basic info:

  • Email subject: “program of origin” – “status of origin”
  • Body text: name; surname; “program of origin”; “status of origin”
  • Attach a legible copy of your current valid frequent flyer card (digital or physical) and a copy of your ID card (pdf format, jpg)

At first I screwed up because I just sent a screenshot of my American AAdvantage Executive Platinum account. My physical Executive Platinum card is expired, so I figured that wouldn’t work. That was rejected, but then I remembered that I could access a digital elite card through the American Airlines app, so I sent a screenshot of that. A day later I received confirmation that I had been matched all the way to the Executive tier.

Bottom line

ITA Airways is offering a status match campaign for elite members of other frequent flyer programs. This is valid through April 15, 2022, and then status should be matched by May 15, 2022. I found the process of requesting a status match to be pretty straightforward. I’m not sure the status match will come in handy for actually flying with ITA Airways, but I’ve already had luck matching this status to Royal Air Maroc, so that’s awesome.

Do you plan on requesting an ITA Volare status match?

Conversations (79)
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  1. Ryan Guest

    Does anyone else get an "invalid file" no matter what file they upload for the ID?

    1. Peter Guest

      I got same error. It was a file size too big issue so uploaded a lower res screen shot instead of a higher res photo.

    2. James Guest

      The issue is their limit is not 5mb, maybe 1mb?
      Also, it didn't accept my 1mb file but had accepted a file for the status card. I uploaded the status card into the ID section, which it did accept, and then changed it to the actual ID one.

  2. CH Guest

    I applied via the Status Match button, but originally sent the incorrect proof of AA Platinum Pro. I received an email from ITA saying I should send my info again to [email protected] with correct proof of Platinum Pro. I did so, and received an auto response saying the status match program ended on 12/31/2021. Now the status match button is no longer showing in my account area on the ITA website. Has anyone successfully navigated a similar situation?

    1. Liz M. Guest

      I just got the exact same thing.

  3. AC Guest

    Lucky I have a question about if I have anything to gain by this. First of all I am lifetime Delta Gold so already have Sky Team Elite Plus status. I am flying ITA in November from Rome to Frankfurt (included my DL FF number since no point in accruing miles with ITA) but bought business class so already have priority check in and extra baggage allowance. I assume that also includes lounge access but,...

    Lucky I have a question about if I have anything to gain by this. First of all I am lifetime Delta Gold so already have Sky Team Elite Plus status. I am flying ITA in November from Rome to Frankfurt (included my DL FF number since no point in accruing miles with ITA) but bought business class so already have priority check in and extra baggage allowance. I assume that also includes lounge access but, since I already have Sky Team Elite Plus along with Priority Pass and the Amex Platinum lounge collection, don't think that matters.

    Just curious if there is anything to be gain by a status match with them for someone in my situation. No problem doing it (I matched w Air Canada last year for example) but if nothing to be gained not worth the minimal effort

  4. Brian Guest

    I sent a match request yesterday and received an email back today I had been matched (didn’t say what level- I’m EXP)
    When I log onto my account, I still see basic status. How long does it take to reflect in your online account?

  5. Gary72 Guest

    Disappointed that Air Canada is not part of the approved airline programs...

    1. Abdul Ndayishimiye Guest

      Because canada is a s***hole country.

      I say this as a Burundian.

  6. Niels Guest

    For some reason Delta is not on the list anymore...

    1. AC Guest

      Because they are in Sky Team. Typically alliances don't allow matching from other programs in the same alliance. Initially ITA did but apparently corrected that mistake. If you are like me and have status with Delta I don't see any reason to do the status match since you should be able to use priority check in and have other benefits, including lounge access, as a Sky Team Elite (or Elite Plus) member.

  7. Alex Guest

    Just got the following reply from the email address you gave:

    “Dear Client,
    Unfortunately, since the Status campaign ended last 31/12/2021, we are unable to satisfy your request to access directly one of the program’s Exclusive clubs.
    If you are not already a member, join the ITA Airways Volare loyalty program now!
    Visit ita-airways.com for detailed information on the Volare program.
    Kindest regards
    Status Match team”

    So is the campaign...

    Just got the following reply from the email address you gave:

    “Dear Client,
    Unfortunately, since the Status campaign ended last 31/12/2021, we are unable to satisfy your request to access directly one of the program’s Exclusive clubs.
    If you are not already a member, join the ITA Airways Volare loyalty program now!
    Visit ita-airways.com for detailed information on the Volare program.
    Kindest regards
    Status Match team”

    So is the campaign not actually valid now? Or should I ignore the email and wait for the request to be reviewed manually? I know obviously the response is referring to the other status match campaign they ran last year but it leads me to worry that my email has gone into some spam inbox that they won’t even review?

    1. Alex Guest

      Update: apparently the email address is no longer the right way to apply for a status match (so the article is slightly misleading - unintentionally, I assume).

      To take advantage of this status match offer: log in on the ITA site, go to your client area, and there should be a big ‘request status match’ button which opens a super convenient form.

    2. DPD Guest

      Hi,
      I have been having a nightmare trying to use this status match, I signed up for Volare and have a number,
      I then received an email requesting the doc again but the address they have sent me bounces back saying the status match is closed. Cant seem to see the form when I log on to my Volare account!!!

  8. Mike Guest

    Good luck getting lounge access. Recognition for this match is exceptionally poor with many experiences documented on the likes of FT and HfP at a variety of locations. I was excited initially but it doesn't seem worth it, by all accounts.

    1. HoKo Guest

      What about getting free checked bags on DL? Does it work OK for that use-case?

  9. Andy Diamond

    The owner of ITA (the Italian Ministry of Finance) has received at least two expressions of interest to buy ITA, one from LH and MSC (a cruise ship company) and one from the Skyteam transatlantic joint venture (DL, AF/KL, VS).

    In November 2021 it only joined Skyteam for a 1 year period, almost half of it is now over. I guess we will see more investment in the Skyteam interoperability if the Skyteam bid...

    The owner of ITA (the Italian Ministry of Finance) has received at least two expressions of interest to buy ITA, one from LH and MSC (a cruise ship company) and one from the Skyteam transatlantic joint venture (DL, AF/KL, VS).

    In November 2021 it only joined Skyteam for a 1 year period, almost half of it is now over. I guess we will see more investment in the Skyteam interoperability if the Skyteam bid is going ahead. If the LH/MSC deal is selected, they will probably leave Skyteam in November. Whether they join StarAlliance in this case, is uncertain (remember, not all airlines of the LH group are *A members).

  10. Gregsdc New Member

    Did this when it actually worked in 2021, but Delta has apparently yet to receive the memo that ITA is a member of SkyTeam.

    1. HoKo Guest

      Why, what was your experience with DL?

  11. JustaTraveler Guest

    Dear Client,

    Unfortunately, since the Status campaign ended last 31/12/2021, we are unable to satisfy your request to access directly one of the program’s Exclusive clubs.

    If you are not already a member, join the ITA Airways Volare loyalty program now!

    Visit ita-airways.com for detailed information on the Volare program.

    Kindest regards

    Status Match team

  12. Lee Guest

    My request bounced back today saying it expired on Dec 31, 2021!

  13. Onne Guest

    I flew Air Europa 2 weeks ago in economy from Amsterdam to Madrid. When making the booking I was able to enter the Volare number, but it wasn't saved and couldn't be added later on.

    I was allowed to check in at the KLM business counter (Air Europa uses KLM for the ground services). I checked in a bag and the check in agent asked me to visit the counter for excess baggage to get...

    I flew Air Europa 2 weeks ago in economy from Amsterdam to Madrid. When making the booking I was able to enter the Volare number, but it wasn't saved and couldn't be added later on.

    I was allowed to check in at the KLM business counter (Air Europa uses KLM for the ground services). I checked in a bag and the check in agent asked me to visit the counter for excess baggage to get the fee waived as Skyteam Elite plus member (what they did). The Volare number wasn't saved to the booking, but showing the ITA app was enough to get my status recognised.

    I also got accepted to the KLM Crown lounge after showing the ITA app. The lounge agents we're discussing how to book my visit in their system, but weren't making it my problem.

    So some fuss and minor delays at the airport, but based on my experience KLM staff sorted everything without any questions.

    I didn't receive any points for the flight. I'm not sure how tho request those. But for the people asking about KLM and recognition of status: I would worry to much, at least for the part in Amsterdam.

    1. Robert Guest

      I was also wondering about lounge access in Amsterdam. Are you saying that you were able to access the lounge just by showing your virtual card without the Volare number being in the reservation system? I want to get miles for my KLM flights on Delta but want to access the lounge using Volare membership.

  14. SBS Guest

    A week ago at FLL, Delta check-in agent refused to add Volare number to my reservation or to recognize the SkyTeam Elite Plus status, forcing me to pay for a checked bag. So this status match is kind of useless if other SkyTeam airlines ignore this program.

  15. William Guest

    I’ve got my status match back in December and I’ve got my virtual card as well few weeks ago.

    The issue as of today is that you only get benefits if flying ITA: I do have flights booked with KLM and AirFrance for later in April and May, and I can’t add my number on their website and ITA’s assistance confirmed that for the time being the status only has a value if flying with them… I hope they’ll solve this pretty soon of course!

    1. Dave Guest

      Can I use the delta lounges with the elite card does anyone know

  16. EJ Guest

    What benefits would you get flying KLM intra Europa using ITA Premium status?

  17. James Guest

    Got my Volare Premium card and it says I'm SkyTeam Elite Plus. Ben or other posters, do you know if this will work with entry to other SkyTeam lounges? I'm flying KLM on Saturday in economy and this would be a real benefit.

    1. Matthew Guest

      Hi James,

      Did you end up be able to access the lounge?

  18. John Guest

    I tried to request status match today, 18-jan-22, got message request has been denied as deadline was 31-dec-21.

    1. Lee Guest

      I had the same issue today & looks like right hand doesn't know what the left hand is doing!

  19. vlcnc Guest

    Ben do you know if we get lounge access if we are flying a Skyteam airline, as Skypriority Elite level with Volare? We got matched to Executive level which I belive is Skypriority but it says on the email from ITA only access 12 lounges which I presume are the Skyteam run lounges??

  20. Sunil Guest

    But confused by this article. Says there’s still time to apply but at same time says the opportunity was until 31 December 2021. Has it been extended or is it now closed to new applicants?

  21. JB Guest

    You can get you ITA number from the virtual card at

    https://itab2c.force.com/myloyalty/s/

  22. George Guest

    I received a status match to executive in November but no number and no communication since then! Anyone know what my next step should be?

  23. GregsDC Guest

    Received my number today, but Delta Airlines has yet to update their website with an option for adding ITA partner frequent flyer info (it still lists Alitalia). Until this occurs, I can't imagine I'll see any recognition of my SkyTeam status when flying Delta.

    1. TranceXplant Member

      As could probably be expected from an Italian airline, the new virtual cards on the website and in the email don't match. They have different expiration dates.

    2. Jeff T Guest

      I’m having the same problem. Trying to add the number to a DL-ticketed KLM-operated itinerary. Contacted KLM and they told me to contact Delta. Contacted Delta and they told me to contact KLM.

  24. James Guest

    Does Volare premium = access to Skyteam lounges across the network? I matched from United Gold.

  25. Jean-Paul Guest

    Received number today

  26. David Guest

    Checking in. Anyone receive number?

    1. Coleslaw Guest

      Yes. This morning.

  27. Iain Guest

    HAs anyone actually got a membership number from them yet? Seems great to get the status but without a card or a number it’s of very little use!

    1. Viktor Guest

      No for me, and had noticed today that on many boards previously announced Volare launch date December 31st replaced by January 31st. Bad part for me is ~140 euro extra fee for extra luggage item on Skyteam flight in January (in favor of which I had cancelled TK connection flight with all status benefits including extra luggage...)

  28. KV73 Guest

    I do not known my number em ITA Member…. But upgrade was done! The site from ITA do not a number too…

  29. Chris Guest

    Result. Both my wife have BA Gold and both matched within a couple if days to top level executive.

  30. Jim F. Guest

    Strange...I, too, have EP status with AA but my match was only to ITA's "Premium" status; what gives?

  31. Alfredbali Guest

    Thanks for the reminder Benjamin, aplication process very quick and easy.

    1. GregsDC Guest

      Where is this “digital elite card through the American Airlines app” you speak of? Have looked through seemingly every screen and see no such thing. Would love a pro tip here!

    2. GregsDC Guest

      Sorry, I obviously "replied" to the wrong comment. Question still stands, if anyone can advise.

    3. JC Guest

      So you have to use the American Airlines app for this and the steps are somewhat convoluted but one the main screen of the app, you first click on the box towards the top which has your name, your elite status, and available award miles. Then the second step is to look for the arrow up above promotions and wallet and swipe/click it. This then brings up a menu and it is the last option at the bottom "view AAdvantage card." Hope this helps.

  32. Scott Schultz Guest

    Requested via their website after I registered. Used my BA Silver status to match to their Premium status.

  33. Lars Guest

    LH Senator only matched to Premier (which is Elite). Ridiculous

  34. Clemson New Member

    Just did this today and it was very simple. Registered, immediately requested a status match (you no longer need to send an email, once you create an account you can request the match on their website) and matched my UA 1k to Executive status. They confirmed the match within an hour or two of my request.

  35. Tony Guest

    FWIW - I tried to match AA Gold to this and got a response that they couldn't match as it wasnt a "premium" tier. Emailed back to ask what counted. If I get a response I will let you all know.

  36. Chris Guest

    Matched BA Gold to thier Executive level. Happy with that.

  37. Patrick Doak Guest

    It’s horrible. I’ve tried several times to match Alitalia, United and AA. Since I don’t have a actual card for any of these airlines they reject it even though you print off your account and send it in pdf format. It’s more bother than it’s worth and you’d think they’d make it easier for new customers to sign up for this. Not a good way to start earning a customer base and I’ll probably not fly with them at this point due to frustration.

    1. Onne Guest

      They approved me when after I used the print my card function of Iberia Plus (to pdf). Don't United of AA have this option? I think that looks a bit more trustworty than a printscreen (if that's what they are objecting to).

  38. Paul Maina Guest

    Does anyone know how to obtain my MilleMiglia card? Alitalia never issued me a physical MilleMiglia card. I was only able to obtain it on the Alitalia website which is now inactive. ITA Airways Volare program would not allow me to join the Status Match without this physical or digital card.

  39. David Guest

    Don't you need an account number from ITA to request the match? I for the life of me can't figure out how to get it. I did register, got an email, but the number was no where on it and I can't find it on the website. Anyone else have this issue?

    1. Christ Guest

      Same. I was approved but didn't get an account number from ITA ... was hoping to use it on a Delta flight next week

  40. TonyM Guest

    I was approved with in 2 hours from
    Milie Miglia to Volare Plus.

    Easy transition. Can't wait to Fly!

    1. Paul Maina Guest

      Tony. How did you obtain a physical or digital MilleMiglia card? Alitalia never issued me a physical MilleMiglia card and this program turned me down because I was unable to produce the document but only the code.

    2. ROGER NORWICH Guest

      I am in the dark ages vis a vis doing anything on the web, however I signed up without any problem using my BA Gold card.
      I have now taken the 2 flights before the end of December 2021 which apparently activates the reciprocal ITA card status and since they have my email linked to both the application and my ticket purchases I guess that in the New Year as suggested in their original...

      I am in the dark ages vis a vis doing anything on the web, however I signed up without any problem using my BA Gold card.
      I have now taken the 2 flights before the end of December 2021 which apparently activates the reciprocal ITA card status and since they have my email linked to both the application and my ticket purchases I guess that in the New Year as suggested in their original blurb that they will activate this deal, issue membership numbers to people who complied with the full rules by flying twice on ITA within the deadline which I think was December 31 2021. I flew 2 easy separate one way legs Bologna to Rome and Rome to London hassle free in Business and at a competitive fare.

  41. Ronny Guest

    Applied and approved within 2 hours. Krisflyer Gold to Volare Premium.

  42. Alison Guest

    I got a response in a couple of hours and my BA gold guest list is matched to the Volare Executive level

  43. Mark S Guest

    Applied and approved within about 3 days. AA Platinum = ITA Premium. Not sure I will ever use it but pretty easy to get just in case.

  44. HKD Guest

    Volare will have 4 elite status tiers – Smart (Bronze), Plus (Silver), Premium (Gold), and Executive (Diamond)

    The status match happens very quickly – I got matched to Volare Executive within 3 days of submission

  45. Massimo Guest

    I got a status match to level Premium with my British Airways Executive Club - SILVER status

  46. Andrew Guest

    I applied on 19 October to status match from QR Privilege Club Platinum, and just received the following response:

    Hello Andrew,
    Thank you for subscribing to our Volare loyalty program and for sending us your request to join the Status Match campaign.
    We are happy to inform you that your request has been approved and we are welcoming you to the new ITA Exclusive Club.
    Your tier status has been recognized as:...

    I applied on 19 October to status match from QR Privilege Club Platinum, and just received the following response:

    Hello Andrew,
    Thank you for subscribing to our Volare loyalty program and for sending us your request to join the Status Match campaign.
    We are happy to inform you that your request has been approved and we are welcoming you to the new ITA Exclusive Club.
    Your tier status has been recognized as: Executive
    Save this email and always take it with you to take advantage of some special services immediately!

    Still no membership number, apparently I have to show them the email. And a match to Executive, which doesn't seem to be one of the levels in Mike's message.

  47. Grant Guest

    The entire sign-up process is abrasive but isn't that any travel is in Italy.
    What about point accruded with Alitalia, has that gone the way of the 707?
    Does anyone have a legit phone number to call ITA from The States where it is not going to cost $5 p/m?

  48. Mike Guest

    Here are the Volare levels:

    Bronze Level:
    o access with the registration to the Program and accumulation of Points for each ITA expense;
    o access to an extensive network of commercial partnerships for the crediting and use of points, as periodically communicated according to the paragraph 5.g;
    o purchase of additional services using Points.
    Silver Level:
    benefits of the Bronze Level;
    priority waiting list;
    free additional services;
    ...

    Here are the Volare levels:

    Bronze Level:
    o access with the registration to the Program and accumulation of Points for each ITA expense;
    o access to an extensive network of commercial partnerships for the crediting and use of points, as periodically communicated according to the paragraph 5.g;
    o purchase of additional services using Points.
    Silver Level:
    benefits of the Bronze Level;
    priority waiting list;
    free additional services;
    dedicated customer service;
    check-in in Business Class.
    Gold Level:
    benefits of the Silver Level;
    access to Lounge;
    dedicated customer service 24/7;
    priority boarding;
    special welcome on board;
    two vouchers/year for theclass upgrade.
    Diamond Level:
    benefits of the Gold Level;
    golf equipment included;
    access to Lounge + guests;
    dedicated assistance 24/7;
    free food and drinks;
    invitations to exclusive events;
    complimentary upgrade to the first class;
    special welcome on board.

  49. m1lane Guest

    @vlcnc: Do not go to the English version of the website. The Italian version works and has more information. If you do not speak Italian, then with the Translator plug in you can choose to translate the Italian into the language of your choice.

    1. vlcnc Guest

      Found out after posting as the bf is italian and he went to the italian website! But still this is an issue they really need to sorta as it redirects to the specific website depending on your ip address.

  50. shoeguy Guest

    ITA will eventually morph back into Alitalia, livery and all, perhaps with some further tweaks. ITA Airways is not the final name for the airline and neither is that livery. It's all smoke and mirrors to give appearances that it is an entirely new company. It isn't. It just has 1/3 of the fleet, staff and reach AZ had.

  51. vlcnc Guest

    I mean currently their website doesn't even work lol, and its been days like that (just goes to blank page for me here in the UK) so not sure they're going to get many bookings! Doesn't inspire a lot of confidence...

    1. Chris Guest

      same here, from Switzerland.

      a blank page even with the Italian version.
      When I tried to book a flight, I got half of the filling form hided with a windows containing information about the flights... how many people give up, because it just say error ???

      It's like a child designed and tested the website.

    2. vlcnc Guest

      Yeah it doesn't bod well for this supposed new "better" "professional" airline does it lol!

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SBS Guest

A week ago at FLL, Delta check-in agent refused to add Volare number to my reservation or to recognize the SkyTeam Elite Plus status, forcing me to pay for a checked bag. So this status match is kind of useless if other SkyTeam airlines ignore this program.

1
William Guest

I’ve got my status match back in December and I’ve got my virtual card as well few weeks ago. The issue as of today is that you only get benefits if flying ITA: I do have flights booked with KLM and AirFrance for later in April and May, and I can’t add my number on their website and ITA’s assistance confirmed that for the time being the status only has a value if flying with them… I hope they’ll solve this pretty soon of course!

1
Matthew Guest

Hi James, Did you end up be able to access the lounge?

1
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