Costco Replaces American Express With Citi For Exclusive Agreement

A few weeks ago it was announced that American Express and Costco will be terminating their relationship as of March 31, 2016:

“We are proud of the value created over many years for Costco, for our Card Members and for our shareholders,” said Kenneth I. Chenault, Chairman and Chief Executive Officer of American Express. “Taking a very disciplined approach, we began discussions on a possible renewal with Costco well in advance of the contract expiration. However, we were unable to reach terms that would have made economic sense for our Company and shareholders. Instead, we will focus on opportunities in other parts of our business where we see significant potential for growth and attractive returns over the moderate to long term.”

Co-brand credit card agreements are huge business, and that’s especially true for Costco. Not only do they exclusively have one issuer for their co-brand cards, but they only accept American Express cards in their US stores. That’s one way to create a captive audience.

While I’m not privy to the exact details of the negotiations, it does sort of amaze me that they couldn’t figure out something mutually beneficial.

Anyway, what’s interesting is that it has been announced today that Citi will be taking over the Costco contract from American Express as of April 1, 2016:

Costco Wholesale Corporation (“Costco”) (NASDAQ: COST) today announced it has entered into a new co-brand credit card program agreement with Citi and an acceptance and co-brand incentive agreement with Visa. The implementation of these agreements is subject to the purchase of the existing co-brand credit card portfolio by Citi.

Under the terms of the agreements, Citi, the world’s largest issuer of consumer credit cards, would become the exclusive issuer of Costco’s co-brand credit cards and Visa will replace American Express as the credit card network for Costco in the United States and Puerto Rico beginning April 1, 2016. Once issued, Costco’s co-brand Visa credit card would provide generous rewards to Costco members, serve as the Costco membership card, and would be accepted at Costco locations in the United States and Puerto Rico, as well as all merchants worldwide that accept Visa credit cards.

I have a few thoughts here:

  • It’s interesting that Citi will apparently be purchasing the existing co-brand credit card portfolio from American Express (so existing cards will be converted into Costco Citi Visas, as opposed to other American Express products)
  • It’ll be interesting to see what the rewards structure is like on the card, and how it compares to what American Express offered — I assume it will be similar, though at the same time Citi doesn’t have nearly as many “straight” cash back rewards credit cards as American Express
  • I can’t emphasize enough how amazed I am that Costco and American Express couldn’t make it work; I know they generally charge higher merchant fees, but is their cost structure that much higher than the competition that they couldn’t make it mutually beneficial?

I don’t have a Costco Amex and don’t shop at Costco (buying in bulk probably isn’t a good idea when you live in hotels full time), though I do find this interesting in the context of our hobby, given that this was one of the strongest partnerships out there.

How do you feel about Costco switching from American Express to Citi, and what do you think the implications are?

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Maria Guest

I just called citi card 800 number as I have been a member since 2007, altho' I haven't been using it for quite a while. First, they couldn't switch my mastercard credit card to the costco visa card. I have to apply for a new visa card exclusive for costco. Then, nobody could help me open an account through the phone. Then they tried to find out if I can do it online and they are not ready for that either. They said that their online application for the costco citi card will not be ready till June. Does anybody know what's happening? Can we still use the Amex costco card until the citi costco visa card is ready to accept an application? This is confusing.

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Fredd Member

I've been getting the following e-mail offer that I assume, many, most, or all other current Costco Amex-holders are getting. I wonder what Lucky and other experts think of this offer... We expect that you will no longer be able to use your current American Express® Card for any purchases beginning in mid-2016 because it will be discontinued. You can keep using your Card and earning rewards as you do today until the end of the Card program. Please visit americanexpress.com/programupdate to learn about what may happen to your card account at the end of the partnership. If you would like to still have an American Express Card when the program ends, take advantage of this special offer to apply for the Blue Cash Everyday Card. American Express Bank, FSB invites you to apply for the no annual fee1 Blue Cash Everyday® Card, issued by our affiliate American Express Centurion Bank. You can get cash back on your everyday purchases, including 3% Cash Back at US Supermarkets on up to $6,000 per year in purchases. Terms and limitations apply.2 Apply today, and you could enjoy the following features: Welcome bonus Get $100 Back after you spend $1,000 in purchases on the Card in the first 3 months of Card Membership. You will receive $100 back in the form of a statement credit.3 Apply by March 31, 2016. Get more on everyday spending • 3% Cash Back at US supermarkets, up to $6,000 per year in purchases (then 1%) • 2% Cash Back at US gas stations • 2% Cash Back at select US department stores • 1% Cash Back on other purchases Cash Back is received in the form of Reward Dollars that can be redeemed as a statement credit.2 Cash back cannot be used to pay your Minimum Due. Start with a 0% Intro APR Enjoy a 0% introductory APR for 15 months on purchases and balance transfers, then a variable APR, currently equal to 13.24%.1 Balances may accrue interest charges. No annual fee Plus, experience all the benefits of Card Membership with no annual fee.1

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Maria Guest

Does anyone know what kind of rewards citi card is offering? I wonder if it's worth opening one.

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Phillip Guest

I think that Amex has a great Customer Service. Citi is a ruthless bank that not only overturns its customers for payment and they charge for everything. I (for one) am disappointed at this move.

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Bob D Guest

Costco parterning with Citi is very disheartening. Citi is ruthless and unforgiving. I recently opened an Citi BestBuy account to make three purchases. BestBuy made some errors crediting returns to my card and Citi said that's my problem to resolve and charged interest while it was resolved by BestBuy who stepped up to the plate in a responsible manner. Citi managers would not recognize a return stating that 'a statement was already mailed so you must make a payment regardless of returning the merchandise' and all of that was before the 22 day grace period. American Express would not have taken that position from my past five years experience. I will not open another CitiBank Card based on my experience. They seem to want their 24ish% interest at all cost.

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