Review: T-Mobile Si...
 

Review: T-Mobile Simple Choice International Plan

75 Posts
10 Users
0 Reactions
252 Views
Posts: 2238
Diamond
Topic starter
(@tiffany)
Member
Joined: 12 years ago
[#2307]
wpf-cross-image

One of the things I really struggle with is how to stay connected on the road. On my recent trip to Beijing the internet at the hotel was essentially unusable, which severely impacted my ability to stay connected, and threw off my schedule by several days.

Continue reading: Review: T-Mobile Simple Choice International Plan

Share your questions, experiences, and thoughts below.


74 Replies
74 Replies
 nate
(@nate)
Joined: 12 years ago

Posts: 1

Weird that you had issues in Hong Kong.

I spent a few months overseas this winter and used my T-Mobile plan to roam internationally the whole time. Everything worked really well in Phuket, Singapore, Hong Kong and Dubai. The only place I had a problem was in Macau where T-Mobile doesn't have a roaming agreement yet.

For what it's worth, I use an unlocked iPhone 5S from the US and everything "just worked" without any issues like you mentioned 😉


Reply
Gold
(@stuart-falk)
Joined: 5 years ago

Member
Posts: 153

As the posts headline clearly indicates, the "free" international data is included with T Mobile's "Simple Choice" plans. It is not included with their "Walmart Plan", which costs $30/month (including tax) for unlimited USA domestic data and 100 minutes of phone time. So, if you don't do that much international travel, the Walmart Plan might be a better option. (I live in Los Angeles and the connection is, as noted above, excellent).


Reply
(@travelingfoody)
Joined: 14 years ago

Posts: 34

I have a T-Mobile 5GB data plan which I use with a Samsung LTE Mobile Hotspot Pro that I bring with me when I travel. I pay $30/month minus a 20% discount I get from my company. I still have my AT&T iPhone, but I'm thinking of moving to TMO soon. Everything works seamlessly as soon as I turn on the device after landing. It picks up the local provider and data starts working within a few minutes. Data speed for me is a mixed bag. It worked noticeably faster in ICN, HKG and PVG, but very slow in FRA, CGK, and DPS when I was there. 3G speeds were acceptable in TYO and KUL as well.


Reply
 Mark
(@Mark)
Joined: 14 years ago

Posts: 157

I think it's kinda...silly...to chase down inaugural flights.


Reply
(@mangoceviche)
Joined: 5 years ago

Member
Posts: 140

i have simple choice intl with my plan - the $80 unlimited everything plan (including 4G high speed data unlimited) + 5GB mobile hotspot - but have yet to test the intl feature so this post is very informative.


Reply
(@puckjeff)
Joined: 5 years ago

Member
Posts: 0

Switched to this plan at beginning of year (after 10+ years with ATT). Am saving $60/month with family plan (3 lines). Service was seamless in Istanbul, Sochi,Moscow ,Hong Kong, Bali, and Zurich. For Ben, it should be a no brainer.


Reply
(@iwantmoremiles)
Joined: 14 years ago

Posts: 6

I used the T mobile in Alberta Canada and had the same issue as you. It worked fr 5 minutes, then stopped. Repeat. I was also concerned that the phone stated that I would have to pay roaming charges. Have not checked my bill yet but I am hoping this is standard language that does not apply. Anybody know if this is true?


Reply
(@FlyingDoctorWu)
Joined: 14 years ago

Posts: 124

I was always under the impression that international data with t mobile was 2g only. Awesome to see that 3G is offered. Under promise and over deliver! Did you have a chance to do a speedtest?

FDW


Reply
(@Andrew (SJC))
Joined: 16 years ago

Posts: 81

I typically will get a SIM or use a hotspot while abroad, but in a recent trip to Europe (where I knew my hotels and airBNB stays had free wifi) I decided to go without a 3g/4g plan for 12 days.

I found between Starbucks (Yes they are everywhere) and other city wifi hotspots I could check a few emails and checkin on swarm (totally unnecessary, but fun).

London - Decent Wifi and Boingo in LHR (When not in lounge)
Helsinki - Amazing Wifi access
Tallinn - Decent Wifi access
Krakow - Lots of locked Wifi Access Points
Zakapone - Tour busses on the parking lot had wifi, as did the Mountain Gondola Stations
Warsaw - Free City Wifi
Toronto and Vancouver - I used 3G/4G, but wifi is ok


Reply
 Mike
(@Mike)
Joined: 13 years ago

Posts: 6

Just a heads up, I returned from a week in Buenos Aires and got no data connection the entire time. 4 calls to support were unable to make it happen and I read many threads in T-mobile support where people mentioned the same problem in Argentina. I contacted them again when I returned to the States and they said they would begin the process to remove Argentina from their coverage list.


Reply
(@Chris)
Joined: 15 years ago

Posts: 18

I switched to T-mobile primarily because of this plan. It is really fantastic. I was traveling for the last 4 months on it across five countries in Latin America. No problems whatsoever. You get unlimited 2G data which isn't very fast but more than adequate for Google maps, Facebook, and e-mail. You have an option to purchase 3G data packs. This in conjunction with the fact that you can still be accessible with your US number (0.20 a minute flat rate). I've heard some people say they got 3G service in Europe but haven't confirmed it myself. The actual service really depends on who T-mobile has a roaming agreement with but for the most part it was one of the top carriers in each country. I really hope some other carriers do something similar.


Reply
(@Stacey)
Joined: 14 years ago

Posts: 42

Thanks Tiffany for the helpful review!

I'm currently on Verizon and they don't have nearly enough intl partners. Considering this new service by TM now....I wonder how it works with iPhone.....

Just curious, you also in the travel biz like Lucky? Also are you going to stick to your current unlocked mifi setup?


Reply
(@smitty06)
Joined: 14 years ago

Posts: 33

I got this plan for ease of international travel. I did not drop my regular cell phone plan. I am glad because I have found that the T-mobile service in Chicago (where I live) is not great. I also found the service to be spotty in Hong Kong. Otherwise, I think it is great and I love not having to hunt for SIM cards.


Reply
 Carl
(@Carl)
Joined: 16 years ago

Posts: 176

I find that the T-Mobile international plan is totally awesome!!!

I can keep my phone on and not worry about being dinged for huge charges. I don't have to mess with SIMs or different phone numbers and forwarding. I don't care if people send me texts since I'm not paying. I can pull up maps or whatever.

The data speeds seem fine to me, at least for maps, email, Facebook, Twitter, etc. (I do download maps of the countries I'm going to by WiFi before I leave.)

In my opinion T-Mobile is the no-brainer service of choice for any U.S.A. resident who travels internationally and pays their own phone bill. Unlimited texts and data, and inexpensive voice. It's a way better deal than any competitor.

I love two other features: WiFi calling, which is built into my phone and works internationally as well, zero charges for calls. And data tethering, which only works in USA but if you are at a place where there is no free WiFi, you can get your laptop onto the Internet for free.


Reply
 Ben
(@Ben)
Joined: 13 years ago

Posts: 29

Great article, substantively. Really solid info in here.

Just trying to figure out what I should do....

I have an unlocked 5S (iPhone)...currently use ATT in the States. Going to Sicily, Canada, Egypt, and Thailand all within the next 6 months.

Wondering if I should just use my unlocked phone and purchase a SIM card at each spot, or at the end of the day, whether I should try the T-Mobile referenced above....


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ FlyingDoctorWu -- That would have been smart, but I am not a professional blogger, so didn't think of it until I got home.

Here it was 11.28 Mbps down and 6.55 up, versus what I get with Sprint, which is *barely* 0.27 Mbps down and 0.36 up, since I don't get LTE here typically.


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ Stacey -- Thank you!! I can't think of any reason why it wouldn't work on the iPhone. I'll probably stick with my MiFi setup just because I'm often traveling with other people who *aren't* frequent travelers, and it's really nice for them to be able to connect their devices as well.


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ Ben -- Thanks! In my experience, it would depend on how long you're going to be in each place. In this case I wasn't anywhere for more than a few days, at which point buying a separate SIM card gets sorta irritating. If you're going to be places for at least a week and are otherwise happy with AT&T it might not make sense to switch.


Reply
(@Stacey)
Joined: 14 years ago

Posts: 42

Thanks Carl! I'm sold!

No tethering internationally though means a mifi device might still come in handy for laptop usage I guess?


Reply
(@Shannon)
Joined: 14 years ago

Posts: 117

I signed up T- Mobile in April to take advantage of their international data plan but had very bad experience with them and wrong billing for three months in a row. In my experience, Tmobile is the worst and won't recommend it to anyone. Their front line sales team was eager to push sales so hided a lot of information. Customer service was nice until I asked to cancel the service. The charged the whole month even I only use one day in July even though the T-Mobile store agent told me that they will bill prorate. They didn't. I didn't make any phone call when traveling internationally( I even remove the phone button from my front page to prevent pocket dialing) but in the end they billed $125 for calling their customer service from Hong Kong and Japan which I didn't. I asked to file disputed but they denied and said I wouldn't be able to close my account. I paid the full month( even only one day usage) to end this nightmare and never again! The only thing I can agree with Tiffany is HTC One or HTC one M8 are both great phones. Sprint 3G and 4G service is a joke in NYC. Don't try it.


Reply
(@Christine)
Joined: 12 years ago

Posts: 14

I switched to T-Mobile for this plan, and I love it. Previously I always left my primary cell phone at home and used my unlocked iPhone 3 and bought a sim card in the country I was visiting. That worked, there were several problems: often the sim card would work in that country, but not necessarily other countries I traveled through in transit. Also, the sim card number and the minutes expire if you don't use them for a certain period of time. And the number is always a new one, so it's not something that I or the people who want to call me can remember. Data seemed to always be limited, and I would rack up data usage without thinking I was using much.

With T-Mobile, my next door neighbor could call me in Portugal if something's wrong at my house, and it's still a local call for them. And for me it's 20 cents a minute to receive the call.

I also appreciated that T-Mobile let me just pay for the phone and then promptly unlocked it for me. So, I could still use another sim card if I wanted to. That was my original plan, but I found it so convenient to just use theirs that I haven't done it. for a long-term stay I might though. I applaud T-mobile for providing this flexibility and hope other providers follow the example.


Reply
(@John Thompson)
Joined: 12 years ago

Posts: 11

I have used the T Mobile plan throughout West Africa and was very pleased. In the countries listed in their promotional material, service was available and was only $.20/min. I sent a lot of photos via their free data. I find the T Mobile service in Chicago to be quite good. Don't understand the complaints. BTW: I too had a bit of static between what was told me in store and what was reflected on my first bill. Customer Service cheerfully and promptly made it right, never accusing me of being a liar, etc. :)-


Reply
(@Christine)
Joined: 12 years ago

Posts: 14

P.S. I use this on an iPhone 5S.


Reply
(@Tony C)
Joined: 13 years ago

Posts: 8

I've traveled extensively using T-mobile's free data roaming. I switched to T-mobile because of all my international travel. I've used it in Dubai UAE, Turkey, Bahrain, Taiwan, Mexico, Canada, France, UK, Japan, Cambodia, Thailand, China, and Greece. I can tell you the devices do connect in 3G in most countries. I did do a speed test in every country and it looks like speed is throttled to .12 mbps (2G speed). It is fast enough to use google maps, listen to streaming music, websites, and emails. The good news is it is connected back to the T-mobile server in the US so even in China and middle east I was not censored by their government. I'm happy even with the 2G throttle speed as it is FREE internet. Many of the countries that T-mobile included in the free roaming plan aren't even in the other major carrier's paid data package plan.


Reply
 tony
(@tony)
Joined: 12 years ago

Posts: 1

I'm in Hong Kong now. You have to manually change to Smartone which is the one 3G network you can use for tmobile international roaming


Reply
(@Leonard Balk)
Joined: 15 years ago

Posts: 26

Great Review I have gotten slammed on my last few international trips with data charges. When in China the internet is so restrictive it is difficult to get work done and even VPN services are not reliable. Will plan to try one of these on my next international trip.


Reply
(@saykred cow)
Joined: 12 years ago

Posts: 2

Couple face palms in this article.

Yes, tmobiles unlimited plan IS truly unlimited.

Second if you paid more down on your phones it wouldn't be 90 a month more to switch

Lastly, WiFi Calling is a feature unique to tmobile in the US where your regular calls/texts work through WiFi anywhere in the world. So you're not at whim where there is cellular coverage. Your calls/texts work like normal with your regular number wherever there is wifi. It is NOT a voip service like Skype. It is an extension of tmobiles cellular network to wifi.


Reply
(@Komal)
Joined: 12 years ago

Posts: 5

This was so great!!! Have been a long time TMo customer and immediately called up to change the family plan to Simple Choice and shaved $60/month off the bill. Question: do you get a text message when you arrive in each country letting you know that unlimited text and data is included and that calls are 20 cents a minute? Would like to know what people's experiences are with that. Thanks.


Reply
(@tivoboy)
Joined: 15 years ago

Posts: 39

How much MORE does it cost to actually get 3G speeds when roaming in these countries on the Tmo plans? Everyone I've talked with says yep, they get 2G speeds only, and it can be slower than dial-up


Reply
Diamond
(@steven-l)
Joined: 5 years ago

Member
Posts: 290

@tivoboy: For some reason, the throttling is inconsistent. It's more consistent in Europe, less consistent in Asia. If you want to guarantee that you get 3G or better:

* $15 gets you up to 100 MB in one day
* $25 gets you up to 200 MB total for a week
* $50 gets you up to 500 MB total for two weeks

More expensive than getting a local SIM, but cheaper than roaming with the other carriers. For what it's worth, you get unlimited text messages while abroad even if you don't pay for guaranteed speeds.

@Stacey: For some odd reason, relatively people are aware that T-Mobile does carry the iPhone now. It's a fully supported device, so yes, international roaming is included in the plan.


Reply
Diamond
(@steven-l)
Joined: 5 years ago

Member
Posts: 290

@Tiffany: Some upgrade work was/is happening in Chicago to increase capacity and speed. Perhaps it was related to that?

Regarding the unlimited data: I'm going to hazard a guess and say that you're referring to Section 11, "In addition, if your total usage exceeds 5GB...". A lot of people point that out. Strangely enough, they all seem to miss out on a statement in the very first paragraph: "To the extent any term in your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will govern." Since the $80 (used to be $70) unlimited plan explicitly states that you will be getting unlimited 4G LTE data (states it twice and even once in bold on the plans page) AND it's also constantly advertised as such, the "5GB" clause should be overriden.


Reply
(@Chris)
Joined: 15 years ago

Posts: 18

@Komal Here is a list of all the countries covered:
http://www.t-mobile.com/cell-phone-plans/simple-choice-international-plan-countries.html

I had mixed results with regard to getting text messages. Sometimes I would get one right away, some times a few hours, and some countries I didn't even get the welcome message. It isn't a problem though as long as you are in one of the roaming countries... there will be no charges for data or SMS (inbound/outbound) so you shouldn't have to worry.

I also had a Nexus 5, which you can use to tether the Internet connection off of as there are no restrictions with it.


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ tony -- Very helpful, thanks!


Reply
(@ipadmini64)
Joined: 14 years ago

Posts: 12

I have used TM all over the greater Chicago area for the past 5-7 years and have had no problems with either voice or data. The Data on the phone is never throttled.


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ saykred cow -- Great to know that the plans are "truly" unlimited, rather than "unlimited with a bunch of fine print." Thank you!

As far as the cost of the phones though, I must be missing something. The ~$90 a month figure I gave factors in the prorated cost of purchasing multiple phones, which is pretty much the same whether purchased upfront or spread out over a two year period, right?


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ Steven L. -- Thanks, that's super helpful!

The service in Chicago could very well have been user error. It seems rather odd that coverage would be so good in Southern California and then so horrid in Chicago, but if there were updates happening that might explain it as well, thank you!


Reply
(@Chris)
Joined: 15 years ago

Posts: 18

@Tiffany It depends. T-mobile is pretty transparent when it comes to the phones. You could bring your own phone (assuming it is unlocked) or purchase one somewhere else (i.e. Nexus 5, etc). Or you can get a phone through T-mobile which you can either purchase up front at the retail price (S5 and M8 are ~$650). If you buy it outright you will have no additional monthly fees. If you choose to finance the phone they just split the retail price of the phone over 24 months. So roughly $650/24 = ~$27 a month which is what you would pay for a high end phone. Each month you pay this, they deduct this price from the retail price of the phone. So you can buy the phone outright for 650 - 27*x months at any point.


Reply
(@the-travel-sisters)
Joined: 5 years ago

Member
Posts: 0

Chicago resident and t-mobile customer here...service tends to be spotty for me the last few years while at home and at work. Both locations are downtown highrises but husband's verizon works perfectly. On the other hand, t-mobile always works perfectly for me internationally- clear calls and fast data. I've had a few issues at O'hare too but only in specific areas.


Reply
(@Sunnie)
Joined: 13 years ago

Posts: 3

Great information. I have been a T-Mobile customer for over 10 years. I first got them when the Sprint coverage in Chicago was horrible, but also because they were the ONLY carrier at the time that had GSM phones that could be used internationally and we travel frequently. Frankly, all the phone services have their good and bad points, (At&T makes me nuts). But for me, T-Mobile is the best of these terrible companies, (and I've had my share of problems with them too).
Based on friends' experiences, Verizon has the best coverage in the states, but in Chicago, my T-Mobile works quite well. In France, Argentina, London, Dublin, Zurich, and Italy, texting and calls are fine with my slow-as-molasses iPhone 3GS. I'm a staunch T-Mobile customer because they seem to have the most agreements with some of the strongest companies abroad!


Reply
(@PurduExpat)
Joined: 14 years ago

Posts: 4

Hi Tiffany, great review.

I travel for work 100% of the time, and about half my trips are out of the US. I recently switched to Tmo after being with AT&T for years-- but really just because of the included international service.

While the coverage in the US is not as great as AT&T, their customer service and and international data make up for it. I'm also in Chicago about once every two weeks, and have never had issues there with coverage.

In terms of international coverage, I've been to Aruba, Mexico, and India last month and had 3G service the whole time, and it worked flawlessly. I just got back from Canada had and LTE service while there.

The only advice I can give you for the technical issues you were having is that you need to make sure you have the "data roaming" switch turned ON. I am an iPhone user, and had the same issues as you until I turned this switch on.


Reply
 CPD
(@cpd)
Joined: 5 years ago

Member
Posts: 0

I got this T Mobile plan for my recent trip. It worked flawlessly in Frankfurt for my 12 hour layover there.

It did not work in Hong Kong and was very on and off in Bangkok. It didn't work in Singapore unless I was in the middle of the city in a touristy area. It was very slow in Siem Reap.


Reply
(@Gunnar)
Joined: 12 years ago

Posts: 1

I used it on a recent trip to Europe. So refreshing not to have to basically disassemble your phone (remove battery & SIM) for fear of it somehow connecting and racking up a huge data bill to the tune of $15/MB.

Service was great in Germany and Sweden, and NO EXTRA CHARGE whatsoever on this month's bill for data or texting while in Europe. It's like magic! I used almost 1.5GB during the trip, per my phone's data meter.

Love love love T-Mobile (not a fanboy but everyone who travels internationally will understand what a game changer this is).


Reply
 LK
(@LK)
Joined: 16 years ago

Posts: 18

I love this plan.
Three weeks in Germany, France, Switzerland and Italy, and the phone worked great.
Sadly, T-Mobile coverage is extremely spotty in my neighborhood. I can use wifi calling in the house, but when I'm out walking the dogs I'm unreachable.


Reply
 HR
(@HR)
Joined: 14 years ago

Posts: 17

I just got back from my trip and used my trusty Nokia Lumia 810 in UK, India and UAE. No issues anywhere and actually the speeds were quite good for HERE Maps, general email, Feedly (to read Lucky's blog), SMS and some occasional work. The best speeds were on a 2G connection in rural India - go figure!


Reply
(@Davisson)
Joined: 13 years ago

Posts: 153

I been to a few countries this year and I must say that T-mobile has done a good job here.
The speed is usually fast enough for google maps and simple page browsing. Also email is fine too.

The ability to NOT switch phones, sim cards and 20cent flat rate calling is worth it.

There were some places where I couldn't connect... E.g. Macau. (I was using a nexus 5)

There are better options if you stay in one country for extended amount of time. However I usually stay in a place for less than 3 days and travel multiple countries, this service is pretty amazing for that.

The places I've used the t-mobile plan are: Ireland, England, France, Switzerland, Singapore, New Zealand, China, Taiwan, South Korea, Japan, Hong Kong, Germany and Macau (which didn't work for me).

One other thing to note is that there are often multiple carriers that you can connect to with in a country. E.g. I was able to connect with China Mobile and China Unicom without issue and was able to get online. Also, in China -- as long as you are using a foreign simcard on their network, you are free to browse Facebook ... 🙂


Reply
(@garrym)
Joined: 5 years ago

Member
Posts: 0

I have T-Mobile's Everything plan with an iPhone 5 purchased from Apple and used it last fall in Bahrain, soon after it was introduced. I've since used it in Germany, Netherlands, Belgium, Luxembourg, and France. I never got 4G or LTE reception overseas, probably because different frequency bands are used for them in North America and Europe, but I almost always got 3G data, very few EDGE aka 2G occasions.

I'm a happy T-Mobile customer


Reply
(@Chris)
Joined: 15 years ago

Posts: 18

@Garrym Can you confirm you were getting 3G data speeds included with your unlimited data at no additional cost? I have heard of a few people getting this in some countries in Europe.
To add some additional info, I recently used it in Guatemala, Honduras, Nicaragua, Costa Rica, Panama, and Colombia. I often connected to 3G networks but it was EDGE speeds in all of these countries.


Reply
 alix
(@alix)
Joined: 12 years ago

Posts: 3

lucky, i thought you could only test-drive the phone domestically and not internationally?


Reply
(@DougB)
Joined: 14 years ago

Posts: 4

I apologize if this is a dumb/obvious/off-point question: but do you know whether T-Mobile has a Simple Choice-esque plan that would work internationally with a Tablet/iPad (for those of us who need a bigger canvas)?


Reply
(@JamesA)
Joined: 12 years ago

Posts: 1

I decided to try out T-Mo on a single line this spring on a couple overseas trips.
In general I was quite happy with the experience in Istanbul, Vienna, Madrid, Frankfurt, Tokyo and Singapore.
At times yes data seemed to slow down a bit, but honestly unless I was trying to view a very graphic rich web page on my phone, it was not a deal breaker.
The value in being able to stay in touch with family for literally pennies compared to AT&T makes this a no brainer.
My biggest concern with T-Mo however is back here at home in the U.S. Unfortunately the reception near my home is pretty crappy (2-3 bars) while AT&T is solid 5 LTE.
I'm really torn if I move the rest of the family over to T-Mo or not.


Reply
 KC
(@KC)
Joined: 12 years ago

Posts: 2

@Tiffany
I'm not sure how often you are in Italy, but for Europe, I'd say Three UK's offer is unbeatable. It's essentially T-Mobile's plan but within its multiple networks around the world, so in this case, in Europe you'd have the whole of Scandinavia, Finland, Ireland, France, Austria, Switzerland and Italy. Since you mostly use data anyway, Three UK offers 25GB outside of the UK at max speed.


Reply
(@Traveler)
Joined: 15 years ago

Posts: 38

Is it possible to use this like a GPS while driving in Europe? I would love to leave my sorry GPS unit at home. I don't currently have a smart phone but I am going to get one when my contract is up with Verizon . This looks like a good plan for us, we hope we can dump the GPS, camera,iPad and kindle and all the cords for an iPhone! Please weigh in with any thoughts, Thanks


Reply
Diamond
(@ivany)
Joined: 5 years ago

Member
Posts: 0

Thank you, Tiffany & others! Have Sprint and been thinking of switching over or at least getting a line with T-Mobile so it's helpful to read about others' experience.


Reply
(@saykred cow)
Joined: 12 years ago

Posts: 2

@tiffany

If you pay more down on the phone the monthly payment for the device is less. For example an iPhone 5s is $27 a month of you out nothing down but only $15 a month if you put $300 down.


Reply
 Nat
(@Nat)
Joined: 12 years ago

Posts: 1

@Tiffany

By any chance did you try using the T-Mobile SIM Card in your sprint HTC One M7? I have an unlocked M7 with sprint, but am going to be traveling in Eastern Europe for 6 months and am thinking of setting up a T-Mobile simple choice plan for that time.


Reply
(@Tiffany)
Joined: 15 years ago

Posts: 27

@ Nat -- I didn't try it, but I'm not sure if that would make sense. T-Mobile wants you to use the plan "primarily" in the US, and I think you would realistically get a better deal by purchasing SIM cards locally in Europe.


Reply
(@Leonard)
Joined: 15 years ago

Posts: 26

I see many say this is working well but I just saw this on the T-mobile web site on the FAQ.

Will I get the same high-speed network experience now internationally, as I do here at home in the U.S.?

No. Customers will have unlimited web speeds great for web browsing and e-mail, social networking and occasional use of certain features like GPS/maps. Some applications like streaming music or video will be more difficult than when on T-Mobile’s domestic network. However, higher-speed data passes will be available for purchase when you are abroad:

Single day pass: $15 for 100MB (high speed data capped at 100MB)
7 day pass: $25 for 200MB (high speed data capped at 200MB)
14 day pass: $50 for 500MB (high speed data capped at 500MB)


Reply
 RA
(@RA)
Joined: 12 years ago

Posts: 1

October 18, 2014. My wife and I just returned from a 3 week trip (from the USA) to Italy and were using the "Simple Choice" global plan. This includes (while Roaming and not using WiFi) Unlimited text, email, data (4G for 1GB then downgraded speed to 3G for unlimited GB's), and talk at 20 cents per minute.

Here is a summary of what we encountered:

1. Upon arrival in Italy, we received a T-mobile text message affirming the plan as shown above. However, a second T-mobile text arrived stating: "Free T-Mobile Msg: Unlimited web included as part of your global coverage. To purchase high speed data please visit:..............."

This message is confusing because it suggests that unlimited data may not be included as part of the plan (I think the message is supposed to mean that after using 1GB of 4G speed, more 4G speed could be purchased instead of the speed being downgraded to unlimited 3G). However, this message confused me as well as two other family members traveling in other parts of Europe using the same plan (who received the same text message).

2. Every thing worked 100% as advertised in WiFi areas.

3. Traveling from Milan (northern part of Italy) south to Sorrento (southern part of Italy) over 3 weeks, while Roaming, we experienced the following:

a) Texting and 20 cents per min. talk worked perfectly 100% of the time. (however, sending an image with the text only worked 5% of the time).

b) Email worked 10% of the time. It did not work 90% of the time even when roaming signal strength was strong (3 bars or more).

c) Data (web page stuff) worked 5% of the time. It did not work 95% of the time even when roaming signal strength was strong (3 bars or more).

When our email and data (web stuff) was NOT working (90%-95% of the time) it wasn't just slow, IT DID NOT WORK AT ALL.
During the 5% - 10% of the time email and data were working while roaming, they both worked well.

Bottom line: T-mobile has a great plan that clearly promises the best options at a very reasonable price while roaming throughout (120 countries) the world. However, with respect to traveling in Italy, the promised data and email service did not work as advertised.


Reply
(@Leonard)
Joined: 15 years ago

Posts: 26

There is a better way if you travel internationally allot. Experimenting with it now. About 80 per month for 3gb international and domestic data. 10.00 for each added GB. Voice calls over Skype as data I avg the cost at 3 cents a minute. Once I see my next bill I can confirm this works as expected. Voice and text plan is extra. I expect to save several hundred this month.


Reply
 Paul
(@Paul)
Joined: 12 years ago

Posts: 2

My Even More plan is being replaced per TMobile mandate soon. As far as I can tell, we'll be getting the whole unlimited Simple Plan (called Select Plan for existing customers being migrated) at the same $55 cost for 3 lines (rather than $90! on the Simple Plan as new customer!). The legacy plan already includes free calls outbound or inbound while in Europe, which has been a huge benefit, but no data or text. The free text and unlimited (even 2g) data will be a big improvement, especially internationally. Using that data plan with Skype might reduce the $0.20 phone call cost down to Skype rates ($0.10/min or $20/month?)?

Despite MANY calls and online chats with TMobile reps, since they are quite inconsistent or even have no knowledge on answers for seemingly simple questions, I still do not have confidence that I have received accurate info of when a call is free, $0.20, $0.40, or $2/min. I basically end up taking the answers to my identical questions and, because those answers are not consistent, having to tally and compute a "confidence factor" for each question's REAL answer.

Soooo, from folks who have actual experience and have received the actual bills, please provide the real scoop on the cost/min, if any, of:

1. TMo to TMo call via wifi on both phones while both phones are in Europe. This would be very handy between folks traveling together to meet up when separated.

2. TMo to TMo call, one on wifi, one on cell tower between 2 TMo phones in Europe (total for both phones).

3. TMo to TMo call on cell tower between 2 TMo phones in Europe (total for both phones).

4. TMo wifi stateside to any phone in Europe except TMo wifi phone.

5. TMo wifi stateside to TMo wifi phone in Europe.

6. TMo cell tower stateside to TMo wifi in Europe.

7. TMo wifi in Europe to any phone in US (should be free?).

8. Receiving call from stateside by TMo wifi phone in Europe (should be free?).

Thanks!


Reply
 Paul
(@Paul)
Joined: 12 years ago

Posts: 2

Concerning unreliable service, I have found on my Blackberry that the phone gets confused fairly easily when there are both wifi and cell tower signals, so turning off the one that I DON'T want (typically because it costs me or is low signal) and have much more reliable use of the other. Hopefully other phones have the same ability to turn off the circuits independently for the wifi vs cell circuits in the phone.


Reply
(@Freakin Flyers)
Joined: 1 second ago

Posts: 0

[…] I must send you over to Ben’s review (or rather his friend’s review) of the international service experience with T-mobile’s […]


Reply
(@Baoquan Chen)
Joined: 12 years ago

Posts: 1

Simple choice doesn't cover US to international calls. Just figure out this part. Very weird to me.


Reply
(@Jewel)
Joined: 12 years ago

Posts: 1

I travel internationally for both work and pleasure and I've used T-Mobile international data roaming in Mexico, Japan, Hong Kong, China, England, Scotland, France, Italy, and Portugal so far. It worked fine pretty much everywhere except it took more than a day or 2 to get connected to the local 3G network in Hong Kong and China the first time I used it. Eventually I got connected to SMC HK in Hong Kong, and China Unicom's 3G network in China. After my second trip to HK and China, my phone got connected to the local 3G network right away without much wait.


Reply
(@Rachelle)
Joined: 11 years ago

Posts: 1

I have an upcoming trip to Europe next week, is it possible to sign up for this plan just to use it during my two week trip and then cancel it when I return home or is it not possible? I’m a little hesitant about signing up and then getting stuck paying per month for a plan I won’t use.


Reply
Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ Rachelle -- Do you already have T-mobile? If so, it should be easy to activate this feature. Otherwise, I'd recommend picking up a local SIM when you land, or getting a hotspot from TEP or XCOM if you don't have an unlocked phone: https://onemileatatime.com/wifi/


Reply
 Anne
(@Anne)
Joined: 11 years ago

Posts: 1

How long as anyone stayet overseas with their T-mobile simple plan? I've read up this thread someone has been abroad for 4 months. I'm thinking of going abroad for at least 2 years and I really don't want to lose my grandfathered data plan.
Also to note, we have a family plan. However, only I will be out of the country.

Clarifications and suggestions accepted!


Reply
(@Sarah)
Joined: 11 years ago

Posts: 1

Is the One Simple Plan truly a month-to-month plan? As in could I purchase the plan and phone, use it for one month while abroad in Europe, and then cancel it when I get back to the US? I tried to find info on their website but couldn't really find anything.


Reply
 JW
(@JW)
Joined: 12 years ago

Posts: 6

Here is our experience with Simple Choice in Europe this July. We were in Netherlands, Edinburgh, Belfast, Dublin, Cork, and London. Per the statement, we never got to enjoy the 4GB speed. The speed was definitely not fast but it was acceptable for reading email, brief browsing, using Google maps in most of the cities. However, at the last stop - London - we had terrible, terrible, terrible speed. We stayed near South Kensington (not rural) and, like the statement indicated, we had not used any of the 4G data so I think the speed shouldn't have dropped so dramatically. All of the activities were done on iPhone or iPad (tethering via iPhone). Needless to say, the slow speed was most noticeable on iPad.

I switched from a pre-pay plan so they did a hard pull. What a waste! I hardly use my cell phone while in U.S. so a $33 pre-pay plan was sufficient but now the bill is $60 ($50 + tax + fee). And I only need it for five out of twelve months when I travel overseas. With my recent experience and others' comments, I begin to consider switching back to pre-pay.


Reply
(@Carlos Gonzalez)
Joined: 11 years ago

Posts: 1

Can anybody tell me what t-mobile bar in Mexico City? Is it 3G or 4G LTE?
My family staying there couple of months and wondering I should get them t-mobile.
Don't want them to go with Verizon.


Reply
(@Susan)
Joined: 11 years ago

Posts: 2

I will be staying in Italy for four months and traveling throughout Europe on weekends. I have seen mixed reviews of the Simple Choice Plan in Italy. Are all calls billed at .20/min? Is this for calls within Europe as well as calls to the US from Europe? Texts are really unlimited ( both within the country and internationally?)

This seems to be a good choice for a student traveling abroad. Recommendations?


Reply
Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ Susan -- In your case I'd probably get an Italian SIM from Vodafone, as they're quite inexpensive and allow roaming in Europe. Otherwise yes, great general option for travel abroad!


Reply
(@Susan)
Joined: 11 years ago

Posts: 2

@ Tiffany - thank you. But why do you recommend that option? Do you feel as though Simple Choice does not work well in Italy? And does anyone understand the clause about " excessive roaming?" Thanks!


Reply
Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ Susan -- Having lived in Italy myself, Vodafone has great coverage there, and a good roaming option for elsewhere in Europe. I'm sure the T-Mobile option works just fine, but the local option is likely much less expensive. You should research both and decide which makes the most sense for you!


Reply