Here's an experience a friend/reader emailed to me last week, and it was so refreshing to read on so many levels. While it might be long, trust me, it's worth every word and says so much about what's possible with a positive attitude. Ben, I never expected this to get this long, but I suppose…
Continue reading: Story from a reader!
Share your questions, experiences, and thoughts below.
What a great note, thanks for sharing! Flying through Chicago 2-4 times a week, I have been able to run into several CSR and RCC persons that go above and beyond again, and again. Remember their name, thanking them, etc, always seems to go above and beyond.
The Coffee is always great, having flown to Atlanta almost every other week for 2 months, the agents were very kind. One particular UA person loves steamed soy, with an almond shot. It makes her day everytime I fly through, and I agree, always great to be able to do something for someone else. Even better when there is nothing much in return, except kindness in future interactions.
Thanks again for sharing.
Douglas
I flew ORD-SFO every other week from 10/2007 to 04/2008 and never got Capt Flanagan. You guys suck! (and by suck, I mean rock, cuz I'm totally jealous!)
Great story!
I still have my card from DEN-ORD back in February. The inbound aircraft was late from NY and he was more than apologetic to each and every one of us waiting at the gate