A firsthand look at Royal Air Maroc's 787 business class on the Casablanca-Miami route: cramped top/bottom seats, solid food, and inconsistent service.
"Before someone yells at me, let me acknowledge that it’s a privilege to fly in a flat bed across an ocean, so of course this was better than economy."
Is this like the frequent flyer version of a land acknowledgement? Why is it a privilege? You're paying for it, whether in cash or miles.
@ FNT Delta Diamond -- Sure, fair enough, but people stumble on reviews online, and some people aren't consistent readers. I acknowledge it would seem pretty tone deaf if I described a flat bed seat as "awful" without context, when a vast majority of people are traveling in crammed seats, where their knees are jammed up against the seat in front. So that comment is intended to at least acknowledge that.
So what were the wines? You always go into such extensive detail about just about everything except the wines. Seriously. You can't just say they provided a red wine or a white wine. Tell us what kind. Take a picture. You take a picture of everything else. At least show us the menu -- if there's a printed wine list.
As for service flow, ideally, they should take one drink order for pre-order. Then before serving the main take another drink order. Then after that drink arrives, serve the main.
@ FNT Delta Diamond -- This is the preview post. As you know, I always post the full menus and drink lists in the full reviews, and this will be no different.
But you didn't tell us who was on the top and who was on the bottom. 😉
@ Jack -- Lol. Well, Ford and I both prefer window seats, but when we travel together, I let him have the window seat, so he was in the "top" seat. No innuendo there, but hopefully answers your question. :p
While I wish this were a better overall product, I still think it’s pretty cool that RAM flies to MIA. (That top/bottom footwell configuration is wild.) How full was the flight would you say?
These are not even that efficient considering most other airlines fit 18-20 seats in either 1-2-1 or very spacious 2-2-2 Aura lite seats without foot coffin.
As for service, I suspect it is to do with culture where premium passengers (assuming Govt officials and rich local people as well) are used to ask (read order) the crews so they don't offer service proactively to not be a bother unless called.
My favourite on their TATL flights is when the meal is served to each passenger, then come the drinks. You can easily finish your meal if you’re one of the first passengers served before you have a chance to see a drink (any drink, there’s not even water served directly with the meal). It’s almost designed to piss you off. And clearly it’s by design, it happened on every flight I was on.