July 15, 2026 7:04 pm
Check out this USA Today guest blog post by Hyatt's CEO about a new initiative Gold Passport is rolling out. It comes down to this: We will be empowering hotel employees to perform what we’re calling random acts of generosity. So, don’t be surprised if Gold Passport picks up your bar tab, comps your massage…
Continue reading: Hyatt wants to surprise guests
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1 Reply
May 23, 2009 3:42 pm
I totally agree with you about it being best not to advertise it. As I was reading this I was thinking the exact same thing--so if I don't get a comp breakfast or a free drink, will I be disappointed?