While there are many things that frustrate me about Delta SkyMiles, there are also areas where they make genuine improvements, where their competitors could learn a thing or two. One of those areas is how they’ve added fairly straightforward reciprocal upgrade benefits on some partner airlines with which they have joint ventures.
Continue reading: You Can Now Redeem Delta Upgrade Certificates On Aeromexico
Share your questions, experiences, and thoughts below.
Interesting. Does anyone have any idea how many Delta-marketed, Aeromexico operated flights there are? It's a shame that it isn't all Aeromexico flights, like KLM. KLM and Aeromexico's international business-class products are pretty similar; 2x2x2. Neither one is industry-leading, but at least it's an option.
Curb your enthusiasm!
I cannot get Delta to help me plan a paid through ticket via Atlanta and Mexico City connecting with Aeromexico to a smaller city in Mexico. The flights from ATL to MEX often indicate they are flown by Aeromexico. But, Delta folks act like I am speaking Urdu. They repeatedly tell me that Delta does not fly to my city from Mexico City when I spell it out for them, city code and all. "Just buy two tickets, they tell me as they respond with a different city code.
I cannot even get to the point of asking about upgrades regional or otherwise.
Do I need be Platinum Medallion to speak with someone trained in the basics?
Hope GUC/RUC can really be used. So far the complimentary upgrades promise from DL in AM have been an illusion, the JV implementation is still a mess... Also, DL marketed AM flights are usually hundreds of Dollars more expensive than buying them directly thru AM, so...
I've booked two separate flights on Delta site on Aeromexico this month between MEX and SMF, and Delta was unable to apply a regional upgrade to either one. Not that they didn't clear...they were categorically not available in any way. Nor are complimentary upgrades possible despite this year's announcements. "Aeromexico doesn't release upgrades on many of its flights," according to one of the phone agents.
I have an upcoming flight to Mex on DL and have been calling for months trying to apply a regional upgrade certificate and they keep telling me AM hasn’t released any yet. So I’m starting to think this was total PR and bullshit for operations. Like I said been calling bi-weekly for MONTHS. My flight is a month away so thinking I may just use the certificate on a shorter flight which sucks.
I just called Delta to use a regional certificate on an Aeromexico flight I purchased through Delta.com and at first the rep said I wasn't eligible for any upgrades (even complimentary Medallion upgrades) with Aeromexico. I told her that this couldn't be true since I was just upgrades a few months ago and she connected me to the supervisor. Then the supervisor said that regional certificates can only be used on flights with Delta equipment and that back in the day, Aeromexico only accepted global certificates. However, the terms & conditions on the Delta website clearly state that RUCs can be used on Aeromexico flights. So I'm pretty confused. Has anyone had success getting Delta to honor this for AM flights?