Mildly related -- would you consider writing a post guiding readers on how to use the trip delay/cancellation coverage on different credit cards? I had a bit of trouble figuring out how to do it on my CSP after a significantly delayed flight this past summer and I feel like it would be a useful post.
@ Surya N. -- Maybe try these to start? https://onemileatatime.com/trip-delay-coverage-credit-card/ and https://onemileatatime.com/chase-trip-delay-coverage-review/
We'll try to do them for other issuers too!
@ Surya N. -- Maybe try these to start? https://onemileatatime.com/trip-delay-coverage-credit-card/ and https://onemileatatime.com/chase-trip-delay-coverage-review/
We'll try to do them for other issuers too!
American and Delta reinstated interlining for irrops passengers at the beginning of 2018
https://viewfromthewing.boardingarea.com/2018/01/26/inside-story-delta-ended-interline-agreement-american-asked-back/
@ Rene @ Gary Leff -- Grrr, totally forgot about that. I specifically asked the agent about the interline agreement with Delta and if I could be rebooked on them, but he said no. I should have pushed, but I forgot this was a thing.
Lucky - Yeah, I just checked and am somewhat surprised that Delta doesn't fly to Santa Barbara either from Detroit or from Salt Lake City.
How in the world is this news? Airlines lying to passengers has been the way things have been done since deregulation in the 70s. It's not unique to American. THEY ALL DO IT.
But could you imagine standing in that customer service line for hours on end, only to be told there’s nothing they can do to help you?
Uh yeah I think most adults can
PLANE simple truth I will fly out of my way to avoid AA. I had to fly to Palm Springs from PHX one time and I flew through LA and changed and paid 70 bucks more so that I would avoid AA.
Renting a car + 1 DL flight seems so much less stressful than dealing with 2 or possibly more AA flights.
I generally travel based on the rule that if the flight is delayed more than 90 mins and it's past 9pm, then I'm staying the night wherever it is, and immediately rebook out on the first flight the following morning. Beats the rush when they finally do cancel and everyone is trying to rebook
I will be moving for a new job in the Fall, and I had a choice between two locations. One is near a Delta hub and another near an American hub. Boy am I glad that I'll be going to the location near the Delta hub. Based on your articles, it looks like American is the worst domestic airline, and it's not even close!
I have gotten rebooked on both delta and united in cases like this a few times.
It’s definitely one of those cases where you need to have status and know what to ask for. They will almost never offer!
@Jason - Completely agree, Lucky should have driven to LAX and flown direct to DTW on Delta...though if I found myself flying AA with rolling delays out of DFW trying to get to DTW I would have pulled the rip cord right away and fought with AA on the refund later (which was my point), but I'm a corporate traveler who can't/won't let myself be held hostage by AA and their dishonesty/incompetence. Most trips I'm in a city for less than 24 hours, a 24 hour delay would negate the reason for the trip in the first place.
one way car rental to LAX+nonstop DL to DTW is less time than connecting in DFW even ontime.
one-way car rental greatly increases options for non-stops ....
As long as they aren't held financially accountable, airlines do as they please and will blame things on others, weather, etc. Obviously AA is getting penalized a bit with their lack luster financial results but that hasn't caused them to change.
About a year ago a plane was having windshield issues and heard numerous fixes and endured constant 15-30 minute delays. This went on from 5:30PM until nearly midnight when we finally took off from BWI to PHX. I was dead by the time I reached AZ since it was morning east coast time and very late even in AZ, 2am or something like that.
We had another issue in PHX on another trip and someone was talking to the GA and he stated that he rarely gets useful information from AA.
This is like saying your cheating ex lied to you. Sad, pathetic, but entirely expected.
Does anyone know if you can file a DOT complaint when the airline outright lies? Especially in the case of the person above who said the pilot announced the flight was cancelled due to a mechanical issue but the flight was later coded as being cancelled due to weather?
Hi Everyone,
Please check out the Facebook pages ‘I hate American Airlines.’ There are stories all day everyday that makes this one look minor.
I have over $2000 in vouchers and over 322,000 mikes and still pay other airlines for my travel needs.
@ Ron, curious how long it took you to get from DFW to DAL for your SW flight?
Yep, can confirm that AA has the ability to rebook pax on DL in the event of an issue within their control. Happened to me back during the PSA Airlines computer fiasco and the gate agent proactively found the space on DL and handed me a paper ticket to take over to the DL gate after a lot of typing and a call to the Delta counter. Sounds like you got a bad agent.
My wife is in and out of Santa Barbara from BOS/PVD. We always use DL/B6 to LAX. Then rental car or Santa Barbara Airbus. Doesn't matter if AA has flights to SBA. Always use LAX if not every just count on AA gifting you an unplanned 24+ hour layover.
Every time*