Will American Airli...
 

Will American Airlines Fix Unpopular First Class Seats?

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American Airlines has gotten quite a bit of flak for the cabins they've installed on their newest planes, and it looks like the airline may actually be listening to some customer feedback... or so it's rumored. American calls their new cabins "Oasis" interiors, though in reality they're anything but. These were first installed on the…

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51 Replies
51 Replies
 RC
(@RC)
Joined: 10 years ago

Posts: 468

who cares about economy? sucks to be you!


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(@masimons)
Joined: 5 years ago

Member
Posts: 0

I buy 1st on flights of > 2 hrs within USA. Was frequently on AA, until the seats were changed out.
Prefer Alaska and Jet Blue now.


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(@LAXJeff)
Joined: 12 years ago

Posts: 315

They absolutely better address these terrible seats in both cabins. I hope they bring the bulkhead back too.


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(@ziggy)
Joined: 5 years ago

Member
Posts: 0

Am I only the one wondering why the world's largest airline needs to stop 737 refits to allow it to "focus solely on running a reliable operation"?

Ignoring the fact that American is still failing at what it claims to be its main focus, doesn't this sound like an inability to chew gum and walk at the same time?


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(@Ben Hughes)
Joined: 13 years ago

Posts: 35

Yeah, the underseat storage thing is ridiculous and I'm surprised the degree to which airlines seemingly don't put any thought into this *at all*. Especially when they run out of overhead bin space on a full load. I travel with just a backpack that will fit under the seat in front of me (and I put it there if at all possible), but if there are protrusions or weirdness that prevent me from doing so, my bag has to occupy a spot in an overhead bin that would be perfectly sufficient for someone else's rollerboard...

They're just creating their own problems, and it doesn't seem to be that difficult to see cause & effect here.


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 j
(@j)
Joined: 7 years ago

Posts: 1

Aside from the unpadded and cramped seats, a bathroom too small for someone over 6' to use with dignity, and a suicidal computer system the AA 737 Max is a great plane!


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 John
(@John)
Joined: 12 years ago

Posts: 42

Speaking of that, I have a question:

https://www.aa.com/i18n/aadvantage-program/elite-status/aadvantage-elite-status.jsp

Do you notice something about that picture? He's watching the in-flight entertainment with what look like Bluetooth headphones. Is that a thing? If not, why not?


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Diamond
(@frank-b)
Joined: 5 years ago

Member
Posts: 147

@ziggy - That's AA code for we can't take any 737-800s offline because we're already short 24 737 until the Max gets recertified.


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 Dave
(@Dave)
Joined: 8 years ago

Posts: 30

Most of my flying is domestic first. I stopped flying AA when these seats appeared.


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 Ken
(@Ken)
Joined: 7 years ago

Posts: 1

Is that seat (and its padding and protrusions) the same as the Premium Economy seat in the widebodies with that class of service?


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Gold
(@alpha-golf)
Joined: 5 years ago

Member
Posts: 0

Ziggy, I think “focus solely on running a reliable operation” means not taking aircraft out of service because they're needed to fill in for MAXs.


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 JJJ
(@JJJ)
Joined: 10 years ago

Posts: 182

@Ziggy, with the 737-max planes pulled, they needed all hands on deck this summer. So no sending planes to the shop for new seats


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(@red318is)
Joined: 5 years ago

Member
Posts: 0

@John, you can get a bluetooth transmitter to plug into the headphone jack. I have one I bought on Amazon for about $25 that I keep in my headphone case.


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(@ChrisC)
Joined: 9 years ago

Posts: 457

@Ziggy you ignore the fact that they have lost 20+ planes due to the 737Max grounding whose routes still need to be covered


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(@Sebastian Cordoba)
Joined: 8 years ago

Posts: 3

Jesus. I follow you like a Bible. You really SUCK on this article. Not that bad in Y? Did you consider the bathroom situation? The difficulty in an out of those seats? (Let's hope nobody has to evacuate them in little time). Are you in cahoots with them? #SAD


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(@Fraser)
Joined: 9 years ago

Posts: 39

Are these seats identical to the ones on the 8 seat FC cabins on Airbus A319s? I fly those a decent amount but amongst all my 737-800 aircraft use am yet to come across an "Oasis" variant.

I do find it really annoying that on the A319s that you cannot store anything in the middle of the seats in front of you. On other aircraft I like throwing my small bag there for boarding/taxi so I can stretch my legs out into you know, the space I/my epmployer paid for when buying FC...


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(@freeagent)
Joined: 5 years ago

Member
Posts: 0

Come on dude, don't try to convince us that AA's new steerage product isn't abjectly inferior to others. You've flown DL recently right? You think DL's A220 Y is comparable to this LCC oasis nonsense? Not a chance.


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(@Crosscourt)
Joined: 8 years ago

Posts: 418

"... focus on a reliable operation" ???? LOL. Oasis seats? No oasis, things remain a desert at AA.


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 305
(@305)
Joined: 8 years ago

Posts: 29

When you install the same exact seats in Premium Economy and First, that is all that needs to be said.

And I'm with LAXJeff, PLEASE bring back the bulkhead!


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 V
(@V)
Joined: 7 years ago

Posts: 1

I'm so dick of Lucky trying to be an airline expart or some sort. He has no knowledge of airline management. Stick with your miles.
He speaks like I heard this "rumor" talks like he is in airline business, he is not. Just a blogger. Get over it.


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(@Kevin h)
Joined: 7 years ago

Posts: 9

The AA product is horrible. The last time i stepped onto the 321, I felt nothing. It's hard to describe but the last time I flew on Delta and United, the employees took pride in their aircraft I don't get that feeling from American.


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Diamond
(@derek-2)
Joined: 5 years ago

Member
Posts: 0

I will not use my smartphone for watching movies. The battery life of a smartphone is short, maybe 2 years.

Since January 2019, I have relegated AA to 5th choice, which means that I probably won't fly it this year. Ahead of AA is DL, UA for the big guys and AS, WN for the medium guys.


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(@ORDGuy773)
Joined: 8 years ago

Posts: 20

A LAS-ORD oasis flight in main cabin extra was the straw that broke the camel's back for me with AA. I literally swore to never fly them again. I would rather CONNECT through another city than endure a non-stop of more than an hour on one of those again. It was worse than Spirit. My backside hurt for two days from those seats. Typically at ORD you can choose between AA and UA for many flights, so I'm lucky I have a way around them.


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 mark
(@mark)
Joined: 9 years ago

Posts: 49

I miss the MD-80 First Class seats.....


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(@ORDGuy773)
Joined: 8 years ago

Posts: 20

I agree with @Mark. MD-80 was like paradise compared to this


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 KC
(@KC)
Joined: 10 years ago

Posts: 65

Being based at CLT (and it would be the case for those based at PHL, and PHX too), anything new from American would be nice. Domestic first for us means old USAir First seats where back in the day (4 years ago), you could upgrade for $50 from economy. They have padding and are wide, but there’s no power, no IFE, and feel old and tired. If you think AA are ignoring first pax with bad new seats, try living in an old US Airways city where we have been ignored since the takeover/merger (including international first which is basically still envoy). I’m surprised they bothered to even paint our old metal.


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(@upstater)
Joined: 7 years ago

Posts: 63

Been on the refitted FC on 737-800, agree entirely! For an under 2 hour flight it is tolerable, but longer is downright uncomfortable. I think it is similar to the refitted 319s. First time on that was 2016 and I was appalled.

Now that I'm retired, I'll burn my 1.5M AAdvantage miles on CX and QR. Domestic flights will be based on convenience and price. AA has lost my loyalty.


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 Tom
(@Tom)
Joined: 7 years ago

Posts: 7

Only AA could screw up First Class.


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(@edlewis)
Joined: 7 years ago

Posts: 1

Between the 737 MAX mess and AA's new uncomfortable seats, I avoid any AA flying.
AA: Relegate the Manager who made the seat decision to loading baggage.


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(@Johannes)
Joined: 7 years ago

Posts: 15

The hard product on these planes, whether in economy or first, is substandard. It is laughable to call these seats first, they look and feel cheap. I also wish they would let more passengers flying in first access their lounges as part of the ticket. And agree that the bathroom design is poor.


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 Pam
(@Pam)
Joined: 7 years ago

Posts: 1

My first trip treating myself to 1st
Class. Worst experience ever!!
Will never fly American again.
Wish I knew then what I know now! Paying that much money for a seat that was about as comfortable as a metal folding chair.


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(@Adrian)
Joined: 14 years ago

Posts: 163

I have already stopped flying American AIrlines' narrowbody domestic flights since last year. The only flights that I am flying now is basically their international flights, their premium transcontinental flights, domestic flights operated by their three-class A321s or international planes, or American Eagle/Connection CRJ-700/EMB-175 flights. I avoid AA's Boeing 737-800s and former US Airways planes at all costs. Alaska, JetBlue and Southwest are my main domestic airlines now especially I don't need to pay change fees on all their flights due to my elite status or Southwest's generous "no change fee" policies. Unless AA decides to reintroduce a more roomy first class and main cabin extra cabin on these 737s, I have no interest in them anytime soon.


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(@Alain)
Joined: 7 years ago

Posts: 5

Now that the Max is stranded, it's a good opportunity to refit the cabin.


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(@ORDGuy773)
Joined: 8 years ago

Posts: 20

@Pam - I feel you on that one! I like to save my points for biz class int'l travel, and always fly coach domestically. I had toyed with the idea of upgrading to first for my ORD-LAS flight late last year. OMG when I boarded and saw those first class seats I about died. Those are literally the same seats Spirit calls Biggie Seats and charges like $30 extra for. Turns on that particular flight I flew whatever AA calls economy plus...I think Main Cabin Extra? WHAT a nightmare...I can't even imagine what people all the way in the back were going through. I'm not normally a big regulation guy, but this has gone too far. The feds need to mandate some rules here...either that or open up the skies and let Lufthansa, Emirates and the like start flying domestically here. These constant mergers have decimated competition and this is what we are left with....misery in the sky. I do love to travel, but even I hate flying now. I never thought I would ever feel that way.


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(@Caroline)
Joined: 7 years ago

Posts: 103

Just let Emirates,Air France,Singapore Airlines etc fly domestically and you ll have American Airlines rushing to put back personal televisions and completely refurbish their unpractical & uncomfortable interiors both in First Class & Economy.
For me, Delta is the best American carrier by far,no doubt about that but in several airports there is no other choice than flying on AA so this monopoly situation enables this airline to completely ignore passengers'preferences.


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 asc
(@asc)
Joined: 7 years ago

Posts: 2

The US Air genes are beginning to be expressed by American Airlines. Passengers=cargo. More cargo=more profits. No where to put your tablet? Discomfort of seating? DVTs? Quit you're whining.

Their new marketing scheme must include targeting the obese with "inclusive" discounts and perks, like adjacent passengers to sweat on.


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(@Booby v)
Joined: 7 years ago

Posts: 1

Has to be the worst airline I’ve ever flown on , Chicago to San Fran
‘Business class ‘ plane was scruffy , staff scruffy , and food awful
Will never fly with them again when I visit the us


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(@Brian Ritter)
Joined: 12 years ago

Posts: 8

I cant believe people like you complain about flying, there is nothing wrong with the seats, the pitch, or the storage.

The way airplanes are configured they will be criticized by the public no matter what changes are made.

The airlines could make the pitch 40 inches and people would still complain.


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(@Doug van Aman)
Joined: 7 years ago

Posts: 1

"Cause great is what we're going for..."

You've got a long, long, long way to go. You've never failed to disappoint us with a new low, despite Platinum Plus status.

It's great getting upgrades ... but it would be nice if you didn't cancel the f'ing flights ... or if you were on time to allow for connections to be made ... or to hold a flight for 10 minutes to allow a passenger that's just landed, running for the gate, and making it 7 minutes before scheduled departure , only to be told "the door is closed" ... or to fire the rude gate personnel who seem to have forgotten that passengers are customers.


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(@John Smith)
Joined: 7 years ago

Posts: 1

Even though you may have found an oasis, you're still stuck in the desert, and it sucks. Oasis is a fitting name because no matter how much whipped cream they put on top of that turd, you know what you're in for on the first bite. For those of you without wit, American is simply the worst US airline.


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(@Anne Mettler)
Joined: 7 years ago

Posts: 1

The last time I flew first class on American, I had to sit next to a dog. The dog in its carrier blocked access to the aisle. The man with the dog insisted I move my backpack out of the overhead bin so that there would be enough room for his carry on luggage and the dog. First class on American has truly " gone to the dogs." Next trip I will be flying another airline.


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(@kostas-perivolaris)
Joined: 5 years ago

Member
Posts: 0

This will be my last year with AA. Iam done with all bad services, delays, bs upgrades and overprices tickets......


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(@schar)
Joined: 10 years ago

Posts: 886

I don't fly AA anymore unless it's literally the only option left. Jetblue, Delta, or United for me. 🙂


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(@MSmith)
Joined: 7 years ago

Posts: 3

Instead of fixing the row of problem first class seats, take that row and spread it between the economy you crushed. I will never ride AA again. And never any American airlines abroad as long as other foreign airlines don't crush passengers.


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(@Brian Ritter)
Joined: 12 years ago

Posts: 8

Crush passengers!!! So you want the pitch to be extended? And who do you expect should pay for that? Repitching a airplane is very expensive. Do you expect the cost of the flight to stay the same or go down?

This is the problem with people who fly, they expect the experience to be like sitting on their couch, and for it to cost next to nothing to fly!!!

The fastest, most efficent, safest mode of travel in the world is flying. And all you can do is find ways to complain.


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(@Jeanne Murphy)
Joined: 7 years ago

Posts: 2

I guess it is all relative...better than being in what my family calls 'sardine seats' in main cabin. And think of premium economy....the bike pedal foot rest. Really bad.
It all started when my tiny daughter said unsolicited when entering first class...What happened to the leather? Even a four year old could assess the downgrade. Now 29 years old.


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Joined: 7 years ago

Posts: 1

The seats in economy have less knee room than an economy seat on their Regional Jets. I was more comfortable in economy on both the CRJ and the ERJ than on regular AA. Also bin size even in First is abysmally small. Leave your 1980 bins behind and join the new millennium; go look at the bins that Alaska uses, they put AA bins to shame.


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(@Brian Ritter)
Joined: 12 years ago

Posts: 8

The seats in economy have less knee room than an economy seat on their Regional Jets. I was more comfortable in economy on both the CRJ and the ERJ than on regular AA. Also bin size even in First is abysmally small. Leave your 1980 bins behind and join the new millennium; go look at the bins that Alaska uses, they put AA bins to shame.

You do realize that the regional carriers are not owned by AA


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(@Jason)
Joined: 7 years ago

Posts: 1

I wish they would stop using the usair 321’s (pigs) on long flights like CLT to LAX. MCE are hard to obtain unless you book way ahead of time.


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(@Edward L Lewis)
Joined: 7 years ago

Posts: 1

First class on American flight from Phoenix to Miami was a joke. No TV, no room for bags, seats were a little bigger but not worth the price. I will be choosing other airlines instead.


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(@Sally)
Joined: 7 years ago

Posts: 1

Love Delta... but booking the flight I was on this morning was done too late to get on with them. Flew 1st class American for the first... and LAST time.

3 hour flight was super uncomfortable.

Seriously? A glass of water before take-off , horrible seats, under seat storage was the pits, no place to put my own iPad, NO POWER for my devices.... and then... having to listen to an overly loud flight attendant tell us all how to get the Barclaycard while we were taxi’ing in at landing was just too much.

Never again.


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