If AA followed JAL model, upper management would be taking an enormous pay cut; doesn't anyone notice that when management takes ownership of mistakes that companies fair better.
Hi Kevin,
I'm sure that sounds nice to someone unacquainted with the burdens of leadership. The fact of the matter is that employees and customers do not know what is in their best interests. We would prefer to continue making 200+ times more than our front line employees while not accepting any responsibility for strategic decisions that do not go well.
If you don't agree, you're a communist and you hate America.
Thank you for your attention to this matter,
The C-Suite of the US Airlines
When do the passengers get their chance to rate the flight attendants?
As stated once in a satirical comic:
"The survey results show huge dissatisfaction with management. We will need to introduce some changes... to the survey!"
pot....kettle continues