United CEO Predicts...
 

United CEO Predicts American Will Abandon Chicago Hub, Claims Consumers Will Benefit

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(@lucky)
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American Airlines and United Airlines both have hubs at Chicago O'Hare Airport (ORD), and they sure are battling it out at the moment. United has a significant advantage (in terms of presence and profitability), but American isn't ready to give up there, and wants to regain market share.


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Posts: 245
(@Powerball Winner)
Joined: 7 years ago

Kirby has no idea what he's talking about most of the time and should almost never be taken seriously. He's on the top list of inflated egos.


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Posts: 843
(@yoloswag420)
Joined: 2 years ago

This is the same kind of drivel and arrogance that you see at Delta these days.

Scott Kirby has done some good with his leadership, but pride cometh before the fall as they say. If he keeps going down this path with spouting nonsense, United just becomes another Delta.


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Diamond
(@isaacc)
Joined: 1 month ago

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Posts: 147

DL reliability and in flight product is worse then AA, UA and AS these days.....i really think its an attitude that customers still want to believe.....


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 dn10
(@dn10)
Joined: 7 years ago

United is much better than it was 5 years ago but Kirby is a bit annoying with his grudge against American.


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(@james_k)
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It is interesting to look at the recent 2027 route announcements and see how both carriers are investing in their more profitable northeastern hubs (EWR and PHL) which of course also have shorter distances to Europe, and neither of them is doing much at all with Chicago


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6 Replies
(@yoloswag420)
Joined: 2 years ago

Posts: 843

Chicago is just in an awkward point.

Too much backtracking for the East Coast populations for Europe. Too far from the West Coast to be the ideal connecting hub to Europe. Does ok for Asia, but can't beat the West Coast hubs for that either.

O&D is getting watered down with how their metro population is stagnating.


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Diamond
(@travelinwilly)
Joined: 5 years ago

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"...their metro population is stagnating."

Chicago's population has actually seen net growth for the past three years (sclerotic as it may be), and this can also be seen in the increase in costs for housing (though a 1.5% increase YOY doesn't mean buoyancy, but it does show demand is there).

But 100% agree that it's too far from the east and west coasts, thus making some of the connecting flight options less than desirable - and that's difficult for me to say, as a huge Chicago booster (born in the city and raised in the 'burbs). But your point is one I hadn't thought of - great food for thought, thank you for that.


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Diamond
(@jacobin777)
Joined: 3 years ago

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Born and raised in the (north) 'burbs as well and live in the West Coast. Personally, I've had no problems with using Chicago as a connecting point to many European cities over the past 2 decades since I moved out west. In fact, prior to the current Gulf conflict, I've flown West Coast-Chicago-DOH-reverse a number of times as well.

I agree with East Coast-ORD-Europe -that's not a favorable backtrack.

Regardless, Chicago is a world-class city/destination. Hate the cold and Crook County property taxes though..LOL!


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(@espresso_frankfurt)
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Interesting points here. Some of Chicago's strength comes from the fact that it's the king of Midwest connections, not huge swathes of America, but nevertheless people still getting out. Places like Colorado Springs, much of the Plains, etc, all sees ORD as a dominating feeder market for connectivity.


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(@funkyflapjak)
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agreed on awkward positioning but for me i actually prefer Chicago for TATL flights over NYC/BOS/etc since I can usually get an extra hour of sleep (assuming same award price)

I have to position anyway so I frequently start with Chicago


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(@John Kenner)
Joined: 9 years ago

Posts: 6

Kirby addressed this in his talk, saying that it was due to the FAA flight restrictions that are in place through the next year because of the construction and ATC issues and that they plan to grow the network again once this is lifted.

It’s crazy that the FAA basically forced ~200 daily flights to be cut from the 2027 schedule and O’Hare is *still* the busiest airport in the world by aircraft movement.


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Diamond
(@1990_)
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Joined: 1 month ago

So, according to Mr. Kirby, consumers benefit... when there's *less* competition? (This freakin' guy...) When an airline drives its competitor out of a hub, fares go up. Period. Not 'more choice' or whatever lies they try to spin. (Fares, generally, have gone up since Spirit has been gone, too.)


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 BBT
(@BBT)
Joined: 1 month ago

If i was an investor in UA i would be worried with the CEO's statements. He wants mergers with competitors or wants them out of his hubs. Makes me wonder is there is some financial tsunami about to strike UA earnings results. Is it the high oil prices or the high price of acquiring those brand new jets. Or is it just a simple case of AA living rent free in the CEO's head.


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(@Justjohn)
Joined: 4 years ago

Kirby is just trolling. He knows American fills all of Terminal 3 and runs those flights full or nearly full.


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(@jetset)
Joined: 5 years ago

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Posts: 431

Ironically they don't - United uses some T3 gates on a seasonal basis. I literally landed on United from LAX the other day and came into a T3 gate.

Now, I never realized this and this was my first time in this scenario but American is not all of T3 and it's kind of wild that United is all of T1, plus most of T2 now and is spilling into T3.

But I also agree he is just trolling. I find the behavior obnoxious but, whatever, I don't work at United so I don't really care.
American has enough of a presence to stay there and I think if they improve their product over the next 5 years, they can still maintain a loyal base in the region. I actually think the ORD renovation will benefit both United but also American in the long-run in terms of providing a more seamless international connecting experience that makes folks consider domestic (AA / UA) to international carrier (OW / *A) connections that they may avoid today because of the T3/T1 to T5 connecting situation.


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Posts: 270
(@Brian)
Joined: 15 years ago

Kirby has gotten to the point where he has no credibility with these ridiculous statements. United is a piece of trash airline. Would never willing set foot on one of their trash heap planes.


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(@view)
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Kirby drinking his own cool aid again


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Diamond
(@rebel)
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ORD construction works to UA's advantage. Concourse D with 19 new gates and customs (CBP) opening in 2028 will make UA connections, especially int’l ones far easier. Then, when Concourse E with 14 new gates opens in 2030, UA customers won’t even need to bother with the E or F Concourses which will then be demolished. Then, there are the new incoming aircraft and continued upgauging by UA.

UA: 1,132 aircraft, (240 WB), Orders: 175 WB/421 NB (15.0 average fleet age)

AA: 1,030 aircraft, (137 WB), Orders: 19 WB/267 NB (14.7 average fleet age)

DL: 987 aircraft, (180 WB), Orders: 84 WB/248 NB (15.0 average fleet age)

From 2026 through April 2028, United will take delivery of approximately 260 new aircraft, including 47 787s, while retiring more than 100 older, less-efficient aircraft. It is also adding 22 gates at IAH and 14 at IAD in 2026, while rapidly upgrading connectivity, with approximately 1,000 aircraft expected to have Starlink by year-end 2026 and the entire wide body fleet connected before next summer. United Next should also be complete by the end of next year.

As for the debt, UA’s orders during Covid were on such favorable terms, approximately 65% discounts from list prices (normally 40%-60% for majors), that amazingly, they are accretive. UA execs are forecasting double digit margins in 2027 even with all the aircraft deliveries.

The proof is in the pudding when you look at the last ten years’ growth, deliveries and debt retirement. UA & DL’s net debt are both around 2.0.

Fleet size 2016/2026: 

UA: 737/1,132 +385/54%

AA: 930/1,030 +100/11%

DL: 832/1,004 +172/21%


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(@Arouie)
Joined: 12 years ago

Posts: 11

CBP won't open until Global Terminal opens in 2033. They'll get the benefit of gate usage in the battle for annual lease gate allocation math, but it doesn't solve international problems until 2033, when both AA and UA get the benefit of the CBP in Terminal 2.


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Diamond
(@rebel)
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It looks like you’re probably right. Concourse D will be able to handle int’l passengers, but they’ll clear customs in T2 under the current plan.


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(@George)
Joined: 2 years ago

If American or United want to compete with global carriers, they can start with appearance standards for in-flight crew and training them to provide basic service, starting with getting eye level with their seated customer when taking orders.


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Posts: 1405
(@George Romey)
Joined: 6 years ago

This guy should stop smelling his own farts. AA is not going to abandon ORD. It's Chicago, not Kansas City or St Louis.


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Gold
(@miguel_r)
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Posts: 49

Or, on the United/ex-Continental side, Cleveland.


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(@sunviking82)
Joined: 3 weeks ago

Parker did one thing right, fire Kirby. While not an Isom fan, they are starting to dig out of the financial mess that he was left to deal with and improving passenger experience. I live in an AA hub city and fromerly live in a NWA/DL Hub, and hoestly my AA experiences have been good to great and no complaints (especially during Covid when I'd have to fly to visit my elderly and dying parents every few weeks. . .THANK YOU to the amazin AA crews!). Kirby will have UA in bankrupcy in 5 years given the redicoulious expansion internationally (not enough passengers for 6 of those 10 new routes to make money) and his foulish airplane orders (since both AA and DL have priority over UA at both Boeing and Airbus for slots and pricing). ORD will be lucky to have AA when UA retrenches in 5 years and faster if they buy B6.
Is UA better sure, but they couldn't have gotten worse and those changes were set into motion under previous management, not with higher labor cost and fuel, Kriby kissing trumps @%% won't help him much longer and the bankers will start calling for their money soon.


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(@jetset)
Joined: 5 years ago

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"Kirby will have UA in bankruptcy in 5 years given the ridiculous expansion internationally"
How exactly do 6 unprofitable routes drive United to bankruptcy?

I don't doubt some of United's international routes lose money - however, the airline overall is still quite profitable, especially compared to American. They have been doing creative international route expansion for multiple years now - and continue to be profitable so what exactly is suddenly different that will drive this sharp drop off in performance?

Also, United very easily could have stayed bad or gotten worse - none of their current trajectory and investment in passenger experience was guaranteed. On the other hand, AA could be a much better airline than it currently is - and if Isom had done some of these things earlier they could be well into a transformation. Instead, they're looking
Now, I don't personally like Kirby, but you can't act like the airline United is today was guaranteed and is completely detached from his stewardship.


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 John
(@John)
Joined: 2 years ago

As a non-Chicago resident, I guess I don’t have a dog in this fight. That said, it would be an interesting experiment to see the impact on fares that would result from an AA withdrawal. I can definitely see fares going up, but I also am not sure that Atlanta or Dallas (to use the examples Lucky cited) are comparable to Chicago from either a business or tourism perspective. To go off of the Tokyo example, even if AA were to withdraw from O’Hare, I can’t imagine JAL is going to stop flying there — whereas they don’t fly to Atlanta at all (and presumably only fly to DFW because of AA’s feed there). I think that same logic can probably be applied on a lot of different routes; Chicago is a destination in and of itself — Dallas and Atlanta definitely aren’t.


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(@betterbub)
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By now Dallas is a heavy business travel destination and should be considered a pretty massive metropolis. A depressing, ugly, too-big-for-its-own-good metropolis, but still. Dallas has significant populations from all corners of the world, especially the Eastern Hemisphere.

I think though that AA is a poor choice in connecting traffic due to its location compared to ORD


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(@avgeekagent)
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Might want to let AC, BA, EY, LH, QR and TK know that Atlanta is not a destination in and of itself…no DL partnership, and yet they stupidly keep going there.


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(@espresso_frankfurt)
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 John
(@John)
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LOL. Qatar Airways’ CEO literally said they expanded into ATL to “rub salt into the wound of Delta” — not because there was a rational business case.

Using Air Canada to disprove the point is hilarious. Air Canada also flies to — checks notes — Charleston, West Palm Beach and Fort Myers. Those are hardly global business centers.

Using BA is equally preposterous. They serve more than 25 US destinations.

So, yeah, thanks for proving my point.


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(@espresso_frankfurt)
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There is just no way the facts agree with this. I am sympathetic to your preferences, as I also enjoy Chicago more than Dallas or Atlanta, but they are absolutely massive destinations- and while not necessarily global-tier cities like Chicago, their business influence is absolutely competing on the same tier. Especially when DFW and ATL are the busiest airports in the country, acting like they are not proper destinations does not add up.


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 John
(@John)
Joined: 2 years ago

Posts: 18

Atlanta and Dallas are not “competing in the same tier” as Chicago when it comes to business influence. Chicago’s GDP is roughly 50% larger than Atlanta’s. (Dallas is a bit closer, but still a wide gap.).

And Atlanta and Dallas are the busiest airports in the country because they primarily connect people to *other* destinations. Chicago’s O&D traffic is above 60% — among the 5 highest in the country. Atlanta and Dallas are typically in the low 40s percentage-wise — meaning upwards of 60% of people don’t begin or end their travels in those cities.


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Diamond
(@isaacc)
Joined: 1 month ago

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Posts: 147

Very true....all DL flights are to or from ATL.....the same is with AS now....all through SEA (and SAN too now).

ORD is a connecting hub for sure.....but less so than ATL or DFW....


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Posts: 711
(@ord_is_my_second_home)
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Joined: 4 years ago

I don't think I'd really benefit that much. Now, I fly on somebody else's dime, so I'm agnostic about fares. However, a lot of my flying is O&D to small destinations in the Midwest. Between AA and UA, I'm pretty much covered. I fully do not expect a dominant UA to backfill all of those regionals, which leaves me with long drives at my destination. I like the convenience I have now.


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Posts: 742
(@betterbub)
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CEOs just say what shareholders want to hear. Whatever


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 Jack
(@Jack)
Joined: 8 years ago

If Kirby really wanted to benefit consumers in Chicago, he would fund replacement of T1 and T5 at O'Hare. Ghastly airport.


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(@Premium Guy)
Joined: 8 months ago

Is TD banned? lol


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Diamond
(@eduardo_br)
Joined: 2 years ago

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Posts: 149

Banned or not, it’s proven that the comment section is much better without him. It’s a pain to have to scroll past the 20+ paragraphs of nonsense plus the 50+ replies of users that still think that is possible to have a rational argument with him. I hope that you use uour away time to seek the medical help that you desperately need Little Timmy !


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Diamond
(@1990_)
Joined: 1 month ago

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Posts: 802

Fellas. Give him a chance to respond (if he wants to). Ben posted just 3 hours ago. It's late August. Maybe he's enjoying a few extra Biscoff on a morning flight (or he's on a 717 with no WiFi).


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Platinum
(@funkyflapjak)
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maybe hes on vacation? (likely ICN or CDG only)


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Diamond
(@1990_)
Joined: 1 month ago

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Posts: 802

Alright, folks, I've been officially deputized to inform you all: "I hereby empower you, 1990, to feel free to let them know over there (OMAAT) that I am getting my point across on other sites including Gary’s (VFTW). I don’t need to participate in multiple forums that discuss the same things." --TD.


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Platinum
(@funkyflapjak)
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translation: "i get called out on my BS way more on OMAAT so I'm scared to keep posting there"


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(@Eskimo)
Joined: 9 years ago

Posts: 6274

Tim, you can't even show up here to say that yourself?

No matter how batsh*t crazy he is. At least I thought he has his dignity. And I respected his perseverance.

Now I have to go all the way over there to tell him. Even in the same forum, he doesn't need to discuss the same things multiple times, multiple paragraphs. So don't fluff about not wanting to participate in multiple sites.
Busted your fluff again Tim.


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Diamond
(@1990_)
Joined: 1 month ago

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Posts: 802

(Eskimo, if you wish, I can also be your inter-blog communiqué service...)


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Diamond
(@ua-nyc)
Joined: 5 years ago

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Posts: 1137

Good riddance to bad rubbish! He is posting the same nonsense ad nauseum over at LALF. Much more rational discourse here now, with 90% fewer insults (myself included ha)


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Posts: 76
Diamond
(@kaleb_with_a_k)
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Joined: 5 years ago

I am glad I live in a non-fortress hub (LAX) with actual competition and many foreign carriers to pick and choose from.

I can't imagine being locked with a carrier at DFW, CLT, ATL, MSP, DTW, PHL, etc.


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 JB
(@JB)
Joined: 8 years ago

Posts: 843

Same here, I live in Orlando at the moment, and the competition from multiple airlines makes most domestic markets very cheap for airfare. It's a blessing for leisure travel. Having lived in ATL, I know the other side too.


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